{"id":2650,"date":"2024-11-08T22:17:16","date_gmt":"2024-11-09T01:17:16","guid":{"rendered":"https:\/\/vulcanet.com.br\/?post_type=solucoes&#038;p=2650"},"modified":"2026-06-24T15:13:48","modified_gmt":"2026-06-24T18:13:48","slug":"ura","status":"publish","type":"solucoes","link":"https:\/\/vulcanet.com.br\/es\/soluciones\/telefonia\/ura\/","title":{"rendered":"URA"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"2650\" class=\"elementor elementor-2650\" data-elementor-post-type=\"solucoes\">\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2bdadd75 e-con-full sect-container sect-ref-estrat e-flex e-con e-parent\" data-id=\"2bdadd75\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-174bdee9 e-con-full e-flex e-con e-child\" data-id=\"174bdee9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-77b7ae9 toc-exclude elementor-widget elementor-widget-heading\" data-id=\"77b7ae9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">A VulcaNet \u00e9 <b>vers\u00e1til<\/b>, solu\u00e7\u00f5es para todos os neg\u00f3cios.<\/h3>\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-67a7c970 e-con-full e-flex e-con e-child\" data-id=\"67a7c970\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-49cf7660 elementor-widget elementor-widget-button\" data-id=\"49cf7660\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Agendar Demonstra\u00e7\u00e3o<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35a24fbc elementor-widget elementor-widget-button\" data-id=\"35a24fbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ver Oportunidades Para Revenda<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1b5196bd e-con-full sect-container sect-container-a e-flex e-con e-parent\" data-id=\"1b5196bd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7c12c37e sect-content e-flex e-con-boxed e-con e-child\" data-id=\"7c12c37e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7b0ac35e e-con-full e-flex e-con e-child\" data-id=\"7b0ac35e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-558cb71b elementor-widget elementor-widget-image\" data-id=\"558cb71b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/ura-1-o-que-e-atendimento-empresarial-vulcanet-00.webp\" class=\"attachment-full size-full wp-image-16302\" alt=\"Equipe corporativa usando URA para atendimento telef\u00f4nico empresarial\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/ura-1-o-que-e-atendimento-empresarial-vulcanet-00.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/ura-1-o-que-e-atendimento-empresarial-vulcanet-00-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2ceec82a e-con-full e-flex e-con e-child\" data-id=\"2ceec82a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24f9ab6f elementor-widget elementor-widget-heading\" data-id=\"24f9ab6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">O que \u00e9 URA para Atendimento Empresarial\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c65842f elementor-widget elementor-widget-text-editor\" data-id=\"7c65842f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>URA<\/strong> \u00e9 uma <strong>\u201cUnidade de Resposta Aud\u00edvel\u201d<\/strong> que <strong>atende chamadas<\/strong>, apresenta <strong>op\u00e7\u00f5es por voz<\/strong> e <strong>direciona o cliente para o setor certo<\/strong>.<br \/><br \/>Na pr\u00e1tica, a <strong>URA Telef\u00f4nica \u00e9 uma solu\u00e7\u00e3o de atendimento automatizado<\/strong> que cria um <strong>Menu Interativo<\/strong> para identificar a necessidade de quem liga e direcionar cada chamada ao setor correto. Com <strong>op\u00e7\u00f5es configur\u00e1veis<\/strong>, <strong>mensagens personalizadas e regras de encaminhamento<\/strong>, reduzindo triagens manuais, organizando o fluxo de atendimento e <strong>melhorando a experi\u00eancia do cliente<\/strong>.<\/p><p>A <a href=\"https:\/\/vulcanet.com.br\/empresa\/quem-somos\/polo-de-alta-tecnologia-de-campinas-sp\/\"><strong>VulcaNet<\/strong><\/a> desenvolve projetos de <strong>Menu de Atendimento\u00a0integrados \u00e0 telefonia corporativa<\/strong> e adaptados \u00e0 <strong>opera\u00e7\u00e3o de cada empresa<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-17c608e e-con-full e-flex e-con e-child\" data-id=\"17c608e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-157aae9f elementor-widget elementor-widget-button\" data-id=\"157aae9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Agendar Reuni\u00e3o para Contratar  <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1bc6c615 elementor-widget elementor-widget-button\" data-id=\"1bc6c615\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Agendar Reuni\u00e3o para Revender<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5e63029a e-con-full sect-container sect-container-b e-flex e-con e-parent\" data-id=\"5e63029a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-4a989b7a sect-content e-flex e-con-boxed e-con e-child\" data-id=\"4a989b7a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-35f9a425 e-con-full e-flex e-con e-child\" data-id=\"35f9a425\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f573d1f elementor-widget elementor-widget-image\" data-id=\"f573d1f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/ura-2-sistema-ivr-vs-alternativas-tradicionais-vulcanet-00.webp\" class=\"attachment-full size-full wp-image-16303\" alt=\"Sistema IVR empresarial conectado a PABX em nuvem e dashboards de atendimento\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/ura-2-sistema-ivr-vs-alternativas-tradicionais-vulcanet-00.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/ura-2-sistema-ivr-vs-alternativas-tradicionais-vulcanet-00-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-71c6be93 e-con-full e-flex e-con e-child\" data-id=\"71c6be93\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-51ca20de elementor-widget elementor-widget-heading\" data-id=\"51ca20de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Sistema IVR para empresas: atendimento telef\u00f4nico mais inteligente que alternativas tradicionais<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55b156c6 elementor-widget elementor-widget-text-editor\" data-id=\"55b156c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>O <strong>Sistema<\/strong> <strong>IVR<\/strong> <strong>para<\/strong> <strong>empresas<\/strong> moderniza o <strong>atendimento<\/strong> <strong>telef\u00f4nico<\/strong> ao substituir rotinas r\u00edgidas por fluxos digitais, integrados e <strong>mensur\u00e1veis<\/strong>.<br \/><br \/>Diferente de um <strong>PABX<\/strong> <strong>f\u00edsico<\/strong> com ramais simples ou de um atendimento manual baseado em transfer\u00eancia sucessiva, o <strong>IVR<\/strong> (<em>Interactive Voice Response, ou Resposta de Voz Interativa<\/em>), permite criar <strong>Menu<\/strong> <strong>de<\/strong> <strong>Atendimento<\/strong> <strong>din\u00e2mico<\/strong>, regras por hor\u00e1rio, roteamento por perfil e automa\u00e7\u00f5es conectadas a sistemas corporativos. Em vez de depender apenas de menus fixos, a empresa passa a <strong>usar<\/strong> <strong>dados<\/strong>, <strong>integra\u00e7\u00f5es<\/strong> e <strong>telefonia<\/strong> <strong>em<\/strong> <strong>nuvem<\/strong> para <strong>qualificar chamadas<\/strong> antes do agente humano.<br \/><br \/>O resultado \u00e9 uma <strong>opera\u00e7\u00e3o<\/strong> <strong>mais<\/strong> <strong>inteligente<\/strong>, com <strong>menos<\/strong> <strong>repasses<\/strong>, mais contexto para o atendente e <strong>melhor<\/strong> <strong>aproveitamento<\/strong> <strong>dos<\/strong> <strong>recursos<\/strong> <strong>de<\/strong> <strong>atendimento<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-32338d40 e-con-full e-flex e-con e-child\" data-id=\"32338d40\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c9d6746 elementor-widget elementor-widget-button\" data-id=\"2c9d6746\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Comparar IVR com Vendas  <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41ca3cb elementor-widget elementor-widget-button\" data-id=\"41ca3cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Comparar IVR com Parcerias<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-692ef9f8 e-con-full sect-container sect-container-a e-flex e-con e-parent\" data-id=\"692ef9f8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-67db511f sect-content e-flex e-con-boxed e-con e-child\" data-id=\"67db511f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-17994c63 e-con-full e-flex e-con e-child\" data-id=\"17994c63\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-628cdbf7 elementor-widget elementor-widget-image\" data-id=\"628cdbf7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/ura-3-como-funciona-atendimento-vulcanet-vulcanet-00.webp\" class=\"attachment-full size-full wp-image-16304\" alt=\"URA direcionando chamadas para filas, ramais e setores da empresa\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/ura-3-como-funciona-atendimento-vulcanet-vulcanet-00.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/ura-3-como-funciona-atendimento-vulcanet-vulcanet-00-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-56718a49 e-con-full e-flex e-con e-child\" data-id=\"56718a49\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-566180cf elementor-widget elementor-widget-heading\" data-id=\"566180cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Como a URA funciona no atendimento telef\u00f4nico da sua empresa<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b145c2f elementor-widget elementor-widget-text-editor\" data-id=\"b145c2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>URA<\/strong> \u00e9 um <strong>fluxo<\/strong> <strong>de<\/strong> <strong>atendimento<\/strong> que recebe a chamada, identifica a necessidade do cliente e <strong>encaminha<\/strong> <strong>o<\/strong> <strong>contato<\/strong> <strong>para<\/strong> <strong>o<\/strong> <strong>destino<\/strong> <strong>adequado<\/strong>.<br \/><br \/>Ao ligar para a empresa, o cliente <strong>ouve mensagens profissionais<\/strong> e <strong>escolhe op\u00e7\u00f5es por teclado ou voz<\/strong>, conforme o desenho do <strong>Menu Interativo<\/strong>. A partir dessa escolha, a <strong>URA<\/strong> pode <strong>direcionar a liga\u00e7\u00e3o<\/strong> para vendas, suporte, SAC, cobran\u00e7a, <strong>Fila de Atendimento<\/strong>, ramal espec\u00edfico ou <strong>Auto Atendimento Telef\u00f4nico<\/strong>.<br \/><br \/>Esse processo <strong>reduz<\/strong> <strong>d\u00favidas<\/strong> na entrada da opera\u00e7\u00e3o, <strong>evita transfer\u00eancias desnecess\u00e1rias<\/strong> e ajuda cada \u00e1rea a <strong>receber chamadas mais qualificadas<\/strong>, com uma <strong>experi\u00eancia mais clara para quem liga<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-43ff5071 e-con-full e-flex e-con e-child\" data-id=\"43ff5071\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-34685ec1 elementor-widget elementor-widget-button\" data-id=\"34685ec1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Entender Fluxo com Vendas  <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-192c4c54 elementor-widget elementor-widget-button\" data-id=\"192c4c54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Entender Oferta para Parceiros<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-514abb7e e-con-full sect-container sect-container-b e-flex e-con e-parent\" data-id=\"514abb7e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3e1712f7 sect-content e-flex e-con-boxed e-con e-child\" data-id=\"3e1712f7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2049b37c e-con-full e-flex e-con e-child\" data-id=\"2049b37c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-37baf635 elementor-widget elementor-widget-image\" data-id=\"37baf635\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/ura-4-software-ivr-pabx-virtual-api-roteamento-vulcanet-00.webp\" class=\"attachment-full size-full wp-image-16305\" alt=\"Software IVR integrado a PABX virtual, APIs, CRM e roteamento de chamadas\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/ura-4-software-ivr-pabx-virtual-api-roteamento-vulcanet-00.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/ura-4-software-ivr-pabx-virtual-api-roteamento-vulcanet-00-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3b39e0e6 e-con-full e-flex e-con e-child\" data-id=\"3b39e0e6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-65e1c46b elementor-widget elementor-widget-heading\" data-id=\"65e1c46b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Como o Software IVR opera tecnicamente com PABX Virtual, APIs e roteamento<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46ddbe66 elementor-widget elementor-widget-text-editor\" data-id=\"46ddbe66\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>IVR<\/strong> <strong>(Atendimento Automatizado por Voz)<\/strong>, opera como uma <strong>camada de automa\u00e7\u00e3o<\/strong> entre a <strong>chamada recebida<\/strong>, o <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/pabx-virtual\/\"><strong>PABX Virtual<\/strong><\/a> e os <strong>sistemas corporativos da empresa<\/strong>.<\/p><p>Os fluxos podem considerar hor\u00e1rios de atendimento, regras de neg\u00f3cio, origem da chamada, tipo de cliente e disponibilidade de equipes. Com <strong>Integra\u00e7\u00e3o<\/strong> <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/crm\/\"><strong>CRM<\/strong><\/a>, <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/erp\/\"><strong>ERP<\/strong><\/a>, <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/api-de-voz\/\"><strong>APIs<\/strong><\/a>\u00a0e <strong>CTI<\/strong>, o <strong>Autoatendimento Telef\u00f4nico<\/strong>\u00a0registra eventos, consulta informa\u00e7\u00f5es, aciona roteamentos e entrega dados ao atendente antes da conversa. <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/gravador-de-chamadas\/\"><strong>Grava\u00e7\u00f5es<\/strong><\/a>, hist\u00f3rico de chamadas, relat\u00f3rios e indicadores operacionais ajudam gestores a acompanhar volume, qualidade, abandono e produtividade.<\/p><p>Para <strong>empresas<\/strong>, essa arquitetura transforma <strong>telefonia<\/strong> em <strong>processo<\/strong> <strong>integrado<\/strong> <strong>de<\/strong> <strong>atendimento<\/strong> e gest\u00e3o.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-e3d0816 e-con-full e-flex e-con e-child\" data-id=\"e3d0816\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5bd4033f elementor-widget elementor-widget-button\" data-id=\"5bd4033f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Avaliar Integra\u00e7\u00f5es com Vendas  <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2da443ab elementor-widget elementor-widget-button\" data-id=\"2da443ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Avaliar Integra\u00e7\u00f5es para Canais<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3af7717b e-con-full sect-container sect-ref-estrat e-flex e-con e-parent\" data-id=\"3af7717b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-4449e59b e-con-full e-flex e-con e-child\" data-id=\"4449e59b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e3a61ae toc-exclude elementor-widget elementor-widget-heading\" data-id=\"1e3a61ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">A VulcaNet \u00e9 <b>precisa<\/b>, tecnologia de ponta.<\/h3>\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-440d095c e-con-full e-flex e-con e-child\" data-id=\"440d095c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-11c2caa2 elementor-widget elementor-widget-button\" data-id=\"11c2caa2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Agendar Demonstra\u00e7\u00e3o<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4fc42b67 elementor-widget elementor-widget-button\" data-id=\"4fc42b67\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ver Oportunidades Para Revenda<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-131ee9b e-con-full sect-container sect-container-a e-flex e-con e-parent\" data-id=\"131ee9b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-c11fbf5 sect-content e-flex e-con-boxed e-con e-child\" data-id=\"c11fbf5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1aa45a36 e-con-full e-flex e-con e-child\" data-id=\"1aa45a36\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-230fab3a elementor-widget elementor-widget-image\" data-id=\"230fab3a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/ura-5-reduza-filas-tma-custos-operacionais-vulcanet-vulcanet-00.webp\" class=\"attachment-full size-full wp-image-16309\" alt=\"URA reduzindo fila de atendimento e tempo m\u00e9dio em central corporativa\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/ura-5-reduza-filas-tma-custos-operacionais-vulcanet-vulcanet-00.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/ura-5-reduza-filas-tma-custos-operacionais-vulcanet-vulcanet-00-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-73529ae8 e-con-full e-flex e-con e-child\" data-id=\"73529ae8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1fc0b33b elementor-widget elementor-widget-heading\" data-id=\"1fc0b33b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Reduza filas, Tempo de Atendimento e custos operacionais com URA\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-593bc2b7 elementor-widget elementor-widget-text-editor\" data-id=\"593bc2b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>A solu\u00e7\u00e3o URA reduz filas, Tempo M\u00e9dio de Atendimento (TMA) e custos operacionais ao automatizar etapas repetitivas antes do atendimento humano.<\/strong><\/p><p>Demandas como identifica\u00e7\u00e3o inicial, escolha de setor, segunda via, status de solicita\u00e7\u00e3o e confirma\u00e7\u00e3o simples podem ser tratadas por <strong>Auto Atendimento<\/strong> <strong>de<\/strong> <strong>Chamadas<\/strong> ou encaminhadas j\u00e1 qualificadas. Com <strong>menos<\/strong> <strong>transfer\u00eancias<\/strong> <strong>internas<\/strong>, a equipe perde menos tempo corrigindo direcionamentos e ganha foco em casos complexos, negocia\u00e7\u00f5es e suporte especializado.<\/p><p><strong>Planeje<\/strong> <strong>seu<\/strong>\u00a0<b>Menu de Atendimento<\/b>\u00a0de acordo com <strong>suas<\/strong> <strong>opera\u00e7\u00f5es<\/strong>. <strong>Fale com a <a href=\"https:\/\/vulcanet.com.br\/\">VulcaNet<\/a> e transforme cada chamada em mais efici\u00eancia, controle e resultados.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-6a3a0d4b e-con-full e-flex e-con e-child\" data-id=\"6a3a0d4b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24200d35 elementor-widget elementor-widget-button\" data-id=\"24200d35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Calcular Economia para Contratar  <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77274350 elementor-widget elementor-widget-button\" data-id=\"77274350\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\"> Calcular Margem para Revender<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-571bf8d3 e-con-full sect-container sect-container-b e-flex e-con e-parent\" data-id=\"571bf8d3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-76b130ed sect-content e-flex e-con-boxed e-con e-child\" data-id=\"76b130ed\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2b2216ff e-con-full e-flex e-con e-child\" data-id=\"2b2216ff\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-47cab50d elementor-widget elementor-widget-image\" data-id=\"47cab50d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/ura-6-sistema-ivr-aumente-produtividade-escala-atendimento-24x7-vulcanet-00.webp\" class=\"attachment-full size-full wp-image-16310\" alt=\"IVR em nuvem escalando atendimento telef\u00f4nico corporativo cont\u00ednuo\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/ura-6-sistema-ivr-aumente-produtividade-escala-atendimento-24x7-vulcanet-00.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/ura-6-sistema-ivr-aumente-produtividade-escala-atendimento-24x7-vulcanet-00-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3f295c7c e-con-full e-flex e-con e-child\" data-id=\"3f295c7c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-29764fb8 elementor-widget elementor-widget-heading\" data-id=\"29764fb8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Aumente produtividade, escala e atendimento 24\/7 com Sistema IVR<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-23cb70af elementor-widget elementor-widget-text-editor\" data-id=\"23cb70af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Nosso sistema <strong>IVR aumenta produtividade<\/strong>, <strong>escala<\/strong> e <strong>disponibilidade<\/strong> ao atender <strong>chamadas<\/strong> <strong>simult\u00e2neas<\/strong> com fluxos automatizados e regras de encaminhamento.<br \/><br \/>Em picos de demanda, o <strong>Menu Interativo<\/strong>\u00a0<strong>organiza<\/strong> <strong>a<\/strong> <strong>entrada<\/strong> <strong>dos<\/strong> <strong>contatos<\/strong>, oferece <strong>Autoatendimento Telef\u00f4nico<\/strong> quando poss\u00edvel e <strong>distribui<\/strong> <strong>chamadas<\/strong> <strong>para<\/strong> <strong>filas<\/strong>, <strong>ramais<\/strong> ou <strong>setores<\/strong> conforme disponibilidade. Fora do hor\u00e1rio comercial, mensagens, consultas simples e registros podem continuar ativos, preservando a experi\u00eancia do cliente mesmo sem equipe completa.<br \/><br \/>Para <strong>opera\u00e7\u00f5es<\/strong> <strong>em<\/strong> <strong>crescimento<\/strong>, a <strong>URA<\/strong> <strong>na<\/strong> <strong>Nuvem<\/strong> evita depend\u00eancia de <strong>PABX<\/strong> <strong>f\u00edsico<\/strong> <strong>local<\/strong> e permite <strong>expandir<\/strong> <strong>capacidade<\/strong> <strong>sem<\/strong> <strong>aumentar<\/strong> <strong>a<\/strong> <strong>equipe<\/strong> na mesma propor\u00e7\u00e3o.<strong> A empresa ganha previsibilidade, elasticidade e melhor uso dos agentes<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-36994836 e-con-full e-flex e-con e-child\" data-id=\"36994836\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4d4aa61d elementor-widget elementor-widget-button\" data-id=\"4d4aa61d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Escalar Atendimento com Vendas  <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b1579f4 elementor-widget elementor-widget-button\" data-id=\"7b1579f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Escalar Ofertas com Parcerias<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1f4e5b17 e-con-full sect-container sect-container-a e-flex e-con e-parent\" data-id=\"1f4e5b17\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-671cb718 sect-content e-flex e-con-boxed e-con e-child\" data-id=\"671cb718\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-4a2605ed e-con-full e-flex e-con e-child\" data-id=\"4a2605ed\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5f29c38 elementor-widget elementor-widget-image\" data-id=\"5f29c38\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/ura-7-autoatendimento-chamadas-resolver-demandas-repetitivas-vulcanet-00.webp\" class=\"attachment-full size-full wp-image-16311\" alt=\"Autoatendimento de Chamadas com URA para consultas e confirma\u00e7\u00f5es\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/ura-7-autoatendimento-chamadas-resolver-demandas-repetitivas-vulcanet-00.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/ura-7-autoatendimento-chamadas-resolver-demandas-repetitivas-vulcanet-00-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7fbb553c e-con-full e-flex e-con e-child\" data-id=\"7fbb553c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e36868b elementor-widget elementor-widget-heading\" data-id=\"2e36868b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Autoatendimento de Chamadas para resolver demandas repetitivas<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d8c646d elementor-widget elementor-widget-text-editor\" data-id=\"6d8c646d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Autoatendimento de Chamadas resolve demandas repetitivas sem exigir que cada solicita\u00e7\u00e3o chegue a um agente humano.<\/strong><br \/><br \/>Com a <strong>solu\u00e7\u00e3o de<\/strong> <strong>URA<\/strong>, <strong>a empresa pode automatizar<\/strong> segunda via, status de pedido, confirma\u00e7\u00e3o de agendamento, consulta simples, identifica\u00e7\u00e3o cadastral e direcionamento inicial, mantendo controle sobre regras e registros. Esse modelo <strong>reduz a espera para o cliente<\/strong> e <strong>diminui a sobrecarga de equipes em hor\u00e1rios cr\u00edticos<\/strong>, especialmente em SAC, cobran\u00e7a, sa\u00fade, varejo, servi\u00e7os e suporte t\u00e9cnico.<br \/><br \/>Quando a solicita\u00e7\u00e3o exige an\u00e1lise humana, o <strong>Autoatendimento Telef\u00f4nico<\/strong>\u00a0com <strong>Transfer\u00eancia de Chamadas<\/strong> encaminha o contato para a <strong>fila correta<\/strong>. Assim, automa\u00e7\u00e3o e atendimento humano <strong>trabalham de forma complementar<\/strong>, n\u00e3o concorrente.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-13d92145 e-con-full e-flex e-con e-child\" data-id=\"13d92145\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-75b316a8 elementor-widget elementor-widget-button\" data-id=\"75b316a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Automatizar Chamadas com Vendas  <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c74d5b4 elementor-widget elementor-widget-button\" data-id=\"1c74d5b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\"> Oferecer Autoatendimento com Parcerias<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-691e84a9 e-con-full sect-container sect-container-b e-flex e-con e-parent\" data-id=\"691e84a9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-37886a9d sect-content e-flex e-con-boxed e-con e-child\" data-id=\"37886a9d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-653d0593 e-con-full e-flex e-con e-child\" data-id=\"653d0593\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-495781b5 elementor-widget elementor-widget-image\" data-id=\"495781b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/ura-8-fila-de-atendimento-organizada-picos-de-demanda-vulcanet-00.webp\" class=\"attachment-full size-full wp-image-16312\" alt=\"Fila de Atendimento com URA organizando picos de chamadas corporativas\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/ura-8-fila-de-atendimento-organizada-picos-de-demanda-vulcanet-00.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/ura-8-fila-de-atendimento-organizada-picos-de-demanda-vulcanet-00-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2b8a19c8 e-con-full e-flex e-con e-child\" data-id=\"2b8a19c8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-69776d06 elementor-widget elementor-widget-heading\" data-id=\"69776d06\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Fila de Atendimento organizada para picos de demanda<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cfdb1ef elementor-widget elementor-widget-text-editor\" data-id=\"cfdb1ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Sua Fila de Atendimento organizada transforma picos de chamadas em uma opera\u00e7\u00e3o controlada, priorizada e mensur\u00e1vel.<\/strong><br \/><br \/>Atrav\u00e9s da <strong>URA<\/strong> <strong>com<\/strong> <strong>Fila de Atendimento<\/strong>, as liga\u00e7\u00f5es podem ser distribu\u00eddas por setor, prioridade, motivo do contato, disponibilidade de agentes ou regras de neg\u00f3cio, evitando que clientes sejam transferidos sem crit\u00e9rio. Mensagens de espera, hor\u00e1rios, transbordo e acompanhamento de volume ajudam a <strong>reduzir abandono<\/strong> e <strong>melhorar a previsibilidade do atendimento<\/strong>. <br \/><br \/>Para <strong>supervisores<\/strong>, a <strong>Fila de Atendimento<\/strong> conectada a <strong>relat\u00f3rios<\/strong> permite <strong>identificar gargalos<\/strong>, <strong>dimensionar equipes<\/strong> e <strong>ajustar o Roteamento de Chamadas<\/strong> conforme a demanda real. Essa organiza\u00e7\u00e3o <strong>protege a experi\u00eancia do cliente nos momentos de maior press\u00e3o operacional<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-281e9b51 e-con-full e-flex e-con e-child\" data-id=\"281e9b51\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-56a0909 elementor-widget elementor-widget-button\" data-id=\"56a0909\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Organizar Filas com Venda  <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6243f223 elementor-widget elementor-widget-button\" data-id=\"6243f223\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ofere\u00e7a Filas com Parcerias<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-232fbe8a e-con-full sect-container sect-container-a e-flex e-con e-parent\" data-id=\"232fbe8a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-558401d2 sect-content e-flex e-con-boxed e-con e-child\" data-id=\"558401d2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2cf6e927 e-con-full e-flex e-con e-child\" data-id=\"2cf6e927\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-61797378 elementor-widget elementor-widget-image\" data-id=\"61797378\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/ura-9-menu-de-atendimento-objetivo-experiencia-do-cliente-vulcanet-00.webp\" class=\"attachment-full size-full wp-image-16313\" alt=\"Menu de Atendimento com URA direcionando clientes ao setor correto\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/ura-9-menu-de-atendimento-objetivo-experiencia-do-cliente-vulcanet-00.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/ura-9-menu-de-atendimento-objetivo-experiencia-do-cliente-vulcanet-00-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3727e5f4 e-con-full e-flex e-con e-child\" data-id=\"3727e5f4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7235d5f elementor-widget elementor-widget-heading\" data-id=\"7235d5f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Menu de Atendimento objetivo para melhorar a experi\u00eancia do cliente<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a53de7 elementor-widget elementor-widget-text-editor\" data-id=\"8a53de7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>O <strong>Menu de Atendimento objetivo<\/strong> melhora a experi\u00eancia do cliente ao <strong>reduzir escolhas confusas e caminhos longos na liga\u00e7\u00e3o<\/strong>.<\/p><p>Uma <strong>URA<\/strong> bem desenhada <strong>apresenta poucas op\u00e7\u00f5es relevantes<\/strong>, <strong>linguagem simples<\/strong> e <strong>direcionamento r\u00e1pido<\/strong> para vendas, suporte, SAC, financeiro ou cobran\u00e7a. Em opera\u00e7\u00f5es reguladas de <strong>SAC<\/strong>, o primeiro menu tamb\u00e9m precisa <strong>considerar obriga\u00e7\u00f5es<\/strong> como acesso a reclama\u00e7\u00e3o, cancelamento e atendente quando aplic\u00e1vel, al\u00e9m de <strong>cuidado com mensagens de espera e consentimento<\/strong>.<\/p><p>Quando<strong> integrado ao <\/strong><a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/crm\/\"><b>CRM<\/b><\/a><strong>,<\/strong> o <strong>Menu Interativo evita repeti\u00e7\u00e3o de informa\u00e7\u00f5es<\/strong> e entrega contexto ao agente. <strong>O resultado \u00e9 uma jornada mais curta, clara e adequada \u00e0s expectativas do cliente brasileiro.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-31617dfe e-con-full e-flex e-con e-child\" data-id=\"31617dfe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c60adc1 elementor-widget elementor-widget-button\" data-id=\"2c60adc1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Desenhar Menu com Vendas <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-83c7ab2 elementor-widget elementor-widget-button\" data-id=\"83c7ab2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Desenhar Menu com Parcerias<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1d069ab3 e-con-full sect-container sect-container-b e-flex e-con e-parent\" data-id=\"1d069ab3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-41e0a9c3 sect-content e-flex e-con-boxed e-con e-child\" data-id=\"41e0a9c3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-591a80da e-con-full e-flex e-con e-child\" data-id=\"591a80da\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-167151e2 elementor-widget elementor-widget-image\" data-id=\"167151e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/ura-10-autoatendimento-em-nuvem-operacao-escalavel-vulcanet-00.webp\" class=\"attachment-full size-full wp-image-16314\" alt=\"Autoatendimento Telef\u00f4nico em nuvem com URA para filiais no Brasil\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/ura-10-autoatendimento-em-nuvem-operacao-escalavel-vulcanet-00.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/ura-10-autoatendimento-em-nuvem-operacao-escalavel-vulcanet-00-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-206c8640 e-con-full e-flex e-con e-child\" data-id=\"206c8640\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-878fca1 elementor-widget elementor-widget-heading\" data-id=\"878fca1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Autoatendimento Telef\u00f4nico em nuvem para empresas com opera\u00e7\u00e3o escal\u00e1vel<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b34133d elementor-widget elementor-widget-text-editor\" data-id=\"2b34133d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>O <strong>Auto Atendimento Telef\u00f4nico em Nuvem<\/strong> permite expandir a opera\u00e7\u00e3o <strong>sem depender de infraestrutura f\u00edsica<\/strong> complexa em cada unidade. Com <strong>URA na Nuvem<\/strong>, matriz, filiais, equipes remotas e opera\u00e7\u00f5es distribu\u00eddas acessam fluxos padronizados de atendimento, com ajustes conforme volume, hor\u00e1rios e crescimento da empresa.<br \/><br \/>A <a href=\"https:\/\/br.linkedin.com\/company\/vulcanet-sistemas-e-engenharia\" target=\"_blank\" rel=\"noopener\"><strong>VulcaNet<\/strong><\/a> possui <a href=\"https:\/\/vulcanet.com.br\/diferenciais\/area-de-cobertura-e-atuacao\/\"><strong>cobertura nacional<\/strong><\/a> em todos os <strong>67 DDDs<\/strong> e <strong>presen\u00e7a em 5.571 cidades brasileiras<\/strong>, o que favorece projetos corporativos com <strong>abrang\u00eancia territorial ampla<\/strong>. Essa estrutura ajuda empresas com m\u00faltiplas localidades a <strong>manter consist\u00eancia de atendimento<\/strong>, reduzir complexidade t\u00e9cnica local e escalar canais conforme a demanda, <strong>preservando governan\u00e7a e qualidade na comunica\u00e7\u00e3o empresarial<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-66fbb1db e-con-full e-flex e-con e-child\" data-id=\"66fbb1db\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-32880477 elementor-widget elementor-widget-button\" data-id=\"32880477\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Escalar Auto Atendimento Telef\u00f4nico na Nuvem  <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3590baaf elementor-widget elementor-widget-button\" data-id=\"3590baaf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Revender Auto Atendimento Telef\u00f4nico na Nuvem<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5ddda178 e-con-full sect-container sect-ref-estrat e-flex e-con e-parent\" data-id=\"5ddda178\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-42d55eb0 e-con-full e-flex e-con e-child\" data-id=\"42d55eb0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-15b9ad46 toc-exclude elementor-widget elementor-widget-heading\" data-id=\"15b9ad46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">A VulcaNet <b>cuida<\/b>, porque nos importamos com voc\u00ea.<\/h3>\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5db9d185 e-con-full e-flex e-con e-child\" data-id=\"5db9d185\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5a4b70e1 elementor-widget elementor-widget-button\" data-id=\"5a4b70e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Agendar Demonstra\u00e7\u00e3o<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-594aabd0 elementor-widget elementor-widget-button\" data-id=\"594aabd0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ver Oportunidades Para Revenda<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1c4edb9b e-con-full sect-container sect-container-a e-flex e-con e-parent\" data-id=\"1c4edb9b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-33305483 sect-content e-flex e-con-boxed e-con e-child\" data-id=\"33305483\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-673ce36a e-con-full e-flex e-con e-child\" data-id=\"673ce36a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1c373d8 elementor-widget elementor-widget-image\" data-id=\"1c373d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/ura-11-funcionalidades-menus-filas-gravacoes-relatorios-vulcanet-00.webp\" class=\"attachment-full size-full wp-image-16315\" alt=\"URA com menus, filas, grava\u00e7\u00f5es e relat\u00f3rios para gest\u00e3o de atendimento\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/ura-11-funcionalidades-menus-filas-gravacoes-relatorios-vulcanet-00.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/ura-11-funcionalidades-menus-filas-gravacoes-relatorios-vulcanet-00-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3ff31de8 e-con-full e-flex e-con e-child\" data-id=\"3ff31de8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4523e74a elementor-widget elementor-widget-heading\" data-id=\"4523e74a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Funcionalidades de URA para menus, filas, grava\u00e7\u00f5es e relat\u00f3rios<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-141de669 elementor-widget elementor-widget-text-editor\" data-id=\"141de669\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>URA<\/strong> re\u00fane funcionalidades para criar, controlar e <strong>melhorar fluxos de atendimento telef\u00f4nico<\/strong> com base em <strong>dados operacionais<\/strong>.<br \/><br \/>A empresa pode <strong>configurar menus<\/strong> por setor, hor\u00e1rios de funcionamento, feriados, prioridades, <strong>Fila de Atendimento<\/strong>, mensagens, transbordo e grava\u00e7\u00f5es conforme o projeto. O hist\u00f3rico de intera\u00e7\u00f5es permite acompanhar o caminho percorrido pelo cliente, enquanto <strong>relat\u00f3rios<\/strong> mostram volume, espera, abandono, produtividade e qualidade. Em ambientes com <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/gravador-de-chamadas\/\"><strong>grava\u00e7\u00e3o de chamadas<\/strong><\/a>, tamb\u00e9m \u00e9 importante tratar reten\u00e7\u00e3o, acesso e finalidade conforme <strong>pol\u00edticas internas e LGPD<\/strong>. <br \/><br \/>Com <strong>Fila de Atendimento\u00a0Personalizada<\/strong>, gestores deixam de operar no escuro e passam a <strong>tomar decis\u00f5es com indicadores claros<\/strong> sobre a <strong>experi\u00eancia telef\u00f4nica<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3662364f e-con-full e-flex e-con e-child\" data-id=\"3662364f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-42fabdae elementor-widget elementor-widget-button\" data-id=\"42fabdae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Conhecer Funcionalidades com Vendas <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-626f33b0 elementor-widget elementor-widget-button\" data-id=\"626f33b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Conhecer Funcionalidades com Parcerias<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-21a15bcd e-con-full sect-container sect-container-b e-flex e-con e-parent\" data-id=\"21a15bcd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2fdc6a5d sect-content e-flex e-con-boxed e-con e-child\" data-id=\"2fdc6a5d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-4795f1ff e-con-full e-flex e-con e-child\" data-id=\"4795f1ff\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1db68b41 elementor-widget elementor-widget-image\" data-id=\"1db68b41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/ura-12-software-ivr-recursos-integracoes-api-automacao-vulcanet-00.webp\" class=\"attachment-full size-full wp-image-16316\" alt=\"Software IVR conectado a APIs, CRM, ERP, helpdesk e automa\u00e7\u00e3o corporativa\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/ura-12-software-ivr-recursos-integracoes-api-automacao-vulcanet-00.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/ura-12-software-ivr-recursos-integracoes-api-automacao-vulcanet-00-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5b4b61f7 e-con-full e-flex e-con e-child\" data-id=\"5b4b61f7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6fa2e4f3 elementor-widget elementor-widget-heading\" data-id=\"6fa2e4f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Recursos t\u00e9cnicos de Software IVR para integra\u00e7\u00f5es, APIs e automa\u00e7\u00e3o<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60c51cc1 elementor-widget elementor-widget-text-editor\" data-id=\"60c51cc1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>O <strong>IVR<\/strong> oferece recursos t\u00e9cnicos para <strong>conectar telefonia empresarial<\/strong> a <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/crm\/\"><strong>CRM<\/strong><\/a>, <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/erp\/\"><strong>ERP<\/strong><\/a>, helpdesk, bases internas e <strong>automa\u00e7\u00f5es de atendimento<\/strong>.<br \/><br \/>Por meio de APIs, webhooks, regras personalizadas e <strong>CTI<\/strong> (<strong>Integra\u00e7\u00e3o de telefonia<\/strong>), o <strong>IVR<\/strong> pode consultar dados, registrar protocolos, identificar clientes, acionar fluxos e <strong>entregar contexto ao operador no momento da chamada<\/strong>. Essa integra\u00e7\u00e3o <strong>reduz tarefas manuais<\/strong>, melhora a rastreabilidade e viabiliza jornadas mais consistentes entre telefone, sistemas internos e canais digitais. <br \/><br \/>Para empresas que <strong>j\u00e1 possuem infraestrutura existente<\/strong>, o desenho t\u00e9cnico deve considerar seguran\u00e7a, autentica\u00e7\u00e3o, disponibilidade e compatibilidade com processos legados. A <strong>VulcaNet<\/strong> apoia projetos corporativos que exigem <strong>integra\u00e7\u00e3o entre comunica\u00e7\u00e3o<\/strong>, <strong>nuvem e opera\u00e7\u00e3o<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-617fe50f e-con-full e-flex e-con e-child\" data-id=\"617fe50f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-54d0741 elementor-widget elementor-widget-button\" data-id=\"54d0741\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contratar Integra\u00e7\u00e3o IVR  <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7fcdb54a elementor-widget elementor-widget-button\" data-id=\"7fcdb54a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Revender Integra\u00e7\u00e3o IVR<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-792c6320 e-con-full sect-container sect-container-a e-flex e-con e-parent\" data-id=\"792c6320\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-23f1a5d7 sect-content e-flex e-con-boxed e-con e-child\" data-id=\"23f1a5d7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3a83b852 e-con-full e-flex e-con e-child\" data-id=\"3a83b852\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1b377543 elementor-widget elementor-widget-image\" data-id=\"1b377543\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/ura-13-menu-interativo-opcoes-por-teclado-voz-regras-de-negocio-vulcanet-00.webp\" class=\"attachment-full size-full wp-image-16317\" alt=\"Menu Interativo de URA com teclado, voz e regras de atendimento\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/ura-13-menu-interativo-opcoes-por-teclado-voz-regras-de-negocio-vulcanet-00.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/ura-13-menu-interativo-opcoes-por-teclado-voz-regras-de-negocio-vulcanet-00-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7dcaa08c e-con-full e-flex e-con e-child\" data-id=\"7dcaa08c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-170ef1ee elementor-widget elementor-widget-heading\" data-id=\"170ef1ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Menu Interativo com op\u00e7\u00f5es por teclado, voz e regras de neg\u00f3cio<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-531aa9fb elementor-widget elementor-widget-text-editor\" data-id=\"531aa9fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tO <strong>Menu Interativo<\/strong> permite que o <strong>cliente escolha o caminho de atendimento<\/strong> por teclado, voz ou regras configuradas pela empresa.<br><br>Na solu\u00e7\u00e3o de <strong>URA<\/strong> da <a href=\"https:\/\/vulcanet.com.br\/\"><strong>VulcaNet<\/strong><\/a>, as op\u00e7\u00f5es podem usar <strong>Multifrequ\u00eancia de Tom Duplo (DTMF)<\/strong> para <strong>fluxos simples<\/strong> ou <strong>Reconhecimento de Voz \/ ASR<\/strong> quando o projeto <strong>exige mais naturalidade na intera\u00e7\u00e3o<\/strong>. A empresa tamb\u00e9m pode <strong>personalizar mensagens<\/strong> por departamento, campanha, hor\u00e1rio, perfil do cliente ou tipo de solicita\u00e7\u00e3o. <br><br>Com <strong>URA<\/strong> com <strong>Reconhecimento de Voz<\/strong> e <strong>Agentes de Voz para Texto (TTS)<\/strong> bem planejados, o <strong>atendimento<\/strong> fica <strong>mais fluido<\/strong> sem criar menus longos. O cuidado essencial \u00e9 <strong>desenhar op\u00e7\u00f5es objetivas<\/strong>, testar chamadas reais e <strong>manter transfer\u00eancia humana dispon\u00edvel<\/strong> para casos sens\u00edveis ou de <strong>maior complexidade<\/strong>.\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-c8c92cd e-con-full e-flex e-con e-child\" data-id=\"c8c92cd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45b6634f elementor-widget elementor-widget-button\" data-id=\"45b6634f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contratar Menu Interativo  <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-292fd9fc elementor-widget elementor-widget-button\" data-id=\"292fd9fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Revender Menu Interativo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3ed748ae e-con-full sect-container sect-container-b e-flex e-con e-parent\" data-id=\"3ed748ae\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-6171537d sect-content e-flex e-con-boxed e-con e-child\" data-id=\"6171537d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-48861498 e-con-full e-flex e-con e-child\" data-id=\"48861498\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-798a5e8d elementor-widget elementor-widget-image\" data-id=\"798a5e8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/ura-14-distribuicao-de-chamadas-roteamento-inteligente-filas-ramais-vulcanet-00.webp\" class=\"attachment-full size-full wp-image-16318\" alt=\"Distribui\u00e7\u00e3o de Chamadas por URA entre filas, ramais e atendentes\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/ura-14-distribuicao-de-chamadas-roteamento-inteligente-filas-ramais-vulcanet-00.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/ura-14-distribuicao-de-chamadas-roteamento-inteligente-filas-ramais-vulcanet-00-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7a832c00 e-con-full e-flex e-con e-child\" data-id=\"7a832c00\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-566c2c71 elementor-widget elementor-widget-heading\" data-id=\"566c2c71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Distribui\u00e7\u00e3o de Chamadas com roteamento inteligente entre filas e ramais<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b7be0d2 elementor-widget elementor-widget-text-editor\" data-id=\"5b7be0d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Distribui\u00e7\u00e3o de Chamadas<\/strong> com roteamento inteligente envia cada liga\u00e7\u00e3o para a fila, ramal ou equipe <strong>mais adequada ao motivo do contato<\/strong>.<br \/><br \/>Com a solu\u00e7\u00e3o de <strong>URA<\/strong>, a empresa combina disponibilidade de agentes, prioridade, hor\u00e1rio, origem da chamada, perfil do cliente e regras de transbordo para <strong>reduzir erros de encaminhamento<\/strong>. Quando o <strong>Autoatendimento Telef\u00f4nico<\/strong> n\u00e3o resolve a demanda, a <strong>Fila de Atendimento\u00a0com Transfer\u00eancia de Chamadas<\/strong> <strong>encaminha o cliente para um atendente humano<\/strong> com mais contexto.<br \/><br \/>Esse desenho <strong>diminui repasses indevidos<\/strong>, retrabalho e frustra\u00e7\u00e3o, especialmente em <strong>opera\u00e7\u00f5es com m\u00faltiplos departamentos<\/strong>. Para gestores, o <strong>Roteamento de Chamadas<\/strong> tamb\u00e9m facilita balancear carga e <strong>proteger n\u00edveis de atendimento<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5828f307 e-con-full e-flex e-con e-child\" data-id=\"5828f307\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c90d26c elementor-widget elementor-widget-button\" data-id=\"5c90d26c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Otimizar Roteamento com Vendas <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f31c0ee elementor-widget elementor-widget-button\" data-id=\"2f31c0ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Otimizar Roteamento com Parcerias<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-49712843 e-con-full sect-container sect-container-a e-flex e-con e-parent\" data-id=\"49712843\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2aff16b0 sect-content e-flex e-con-boxed e-con e-child\" data-id=\"2aff16b0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-556dcac2 e-con-full e-flex e-con e-child\" data-id=\"556dcac2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-61201c23 elementor-widget elementor-widget-image\" data-id=\"61201c23\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/ura-15-distribuicao-de-chamadas-roteamento-inteligente-filas-ramais-vulcanet-00.webp\" class=\"attachment-full size-full wp-image-16319\" alt=\"Autoatendimento de Chamadas com URA integrada a CRM, ERP e dados\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/ura-15-distribuicao-de-chamadas-roteamento-inteligente-filas-ramais-vulcanet-00.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/ura-15-distribuicao-de-chamadas-roteamento-inteligente-filas-ramais-vulcanet-00-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3fa43af e-con-full e-flex e-con e-child\" data-id=\"3fa43af\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4b78e866 elementor-widget elementor-widget-heading\" data-id=\"4b78e866\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Autoatendimento de Chamadas integrado a CRM, ERP e bases de dados<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c8ea506 elementor-widget elementor-widget-text-editor\" data-id=\"1c8ea506\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Autoatendimento de Chamadas<\/strong> integrado a <strong>CRM<\/strong>, <strong>ERP<\/strong> e <strong>bases de dados<\/strong> torna a <strong>URA<\/strong> mais contextual e <strong>\u00fatil para o cliente<\/strong>.<br \/><br \/>A <strong>identifica\u00e7\u00e3o<\/strong> pode ocorrer por <strong>telefone<\/strong>, <strong>CPF<\/strong>, <strong>CNPJ<\/strong>, <strong>c\u00f3digo<\/strong> <strong>de<\/strong> <strong>cliente<\/strong> ou <strong>informa\u00e7\u00e3o<\/strong> <strong>digitada<\/strong>, permitindo consultar status, contratos, pedidos, d\u00e9bitos, protocolos ou cadastros antes do atendimento humano. Com <strong>URA<\/strong> com <strong>Integra\u00e7\u00e3o<\/strong> <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/crm\/\"><strong>CRM<\/strong> (<strong>Ferramenta<\/strong> <strong>de<\/strong> <strong>gest\u00e3o<\/strong> <strong>comercial<\/strong>)<\/a>, a intera\u00e7\u00e3o \u00e9 <strong>registrada<\/strong> <strong>automaticamente<\/strong>, o hist\u00f3rico fica dispon\u00edvel e o atendente recebe contexto para continuar a conversa sem pedir tudo novamente.<br \/><br \/>Essa integra\u00e7\u00e3o <strong>melhora<\/strong> <strong>produtividade<\/strong>, reduz erros de digita\u00e7\u00e3o e <strong>fortalece<\/strong> <strong>a<\/strong> <strong>gest\u00e3o<\/strong> baseada em dados, desde que o projeto respeite seguran\u00e7a, permiss\u00f5es de acesso e regras de privacidade.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7ce4dd2b e-con-full e-flex e-con e-child\" data-id=\"7ce4dd2b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-606cb70a elementor-widget elementor-widget-button\" data-id=\"606cb70a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Conectar URA com Vendas  <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74454b4a elementor-widget elementor-widget-button\" data-id=\"74454b4a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Conectar URA com Parcerias<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-682da5ed e-con-full sect-container sect-container-b e-flex e-con e-parent\" data-id=\"682da5ed\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-cdfbfd0 sect-content e-flex e-con-boxed e-con e-child\" data-id=\"cdfbfd0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-70509a1c e-con-full e-flex e-con e-child\" data-id=\"70509a1c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76c16f50 elementor-widget elementor-widget-image\" data-id=\"76c16f50\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/ura-16-fila-de-atendimento-monitoramento-gravacoes-indicadores-gestao-vulcanet-00.webp\" class=\"attachment-full size-full wp-image-16320\" alt=\"Fila de Atendimento com URA monitorando grava\u00e7\u00f5es e indicadores\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/ura-16-fila-de-atendimento-monitoramento-gravacoes-indicadores-gestao-vulcanet-00.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/ura-16-fila-de-atendimento-monitoramento-gravacoes-indicadores-gestao-vulcanet-00-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1c48d8a7 e-con-full e-flex e-con e-child\" data-id=\"1c48d8a7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4292a04e elementor-widget elementor-widget-heading\" data-id=\"4292a04e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Fila de Atendimento com monitoramento, grava\u00e7\u00f5es e indicadores de gest\u00e3o<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-742c1976 elementor-widget elementor-widget-text-editor\" data-id=\"742c1976\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Filas de Atendimento<\/strong> com monitoramento transforma chamadas em indicadores para gest\u00e3o, qualidade e <strong>melhoria cont\u00ednua<\/strong>.<br \/><br \/>Com as <strong>Filas de Atendimento<\/strong>, supervisores acompanham volume recebido, tempo de espera, abandono, produtividade, grava\u00e7\u00f5es, hor\u00e1rios cr\u00edticos e desempenho por equipe ou setor. As <strong>grava\u00e7\u00f5es<\/strong> <strong>apoiam auditoria<\/strong>, <strong>treinamento<\/strong>, <strong>an\u00e1lise de qualidade<\/strong> e <strong>resolu\u00e7\u00e3o de conflitos<\/strong>, enquanto <strong>relat\u00f3rios<\/strong> <strong>orientam ajustes em escala<\/strong>, mensagens, roteamento e <strong>dimensionamento de agentes<\/strong>.<br \/><br \/>Em <strong>opera\u00e7\u00f5es de SAC<\/strong>, cobran\u00e7a e <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/contact-center\/\"><strong>Contact Center<\/strong><\/a>, esses dados ajudam a <strong>equilibrar efici\u00eancia operacional e conformidade<\/strong>. A <strong>URA<\/strong> para <strong>Contact<\/strong> <strong>Center<\/strong> permite sair de decis\u00f5es baseadas em percep\u00e7\u00e3o e avan\u00e7ar para uma <strong>gest\u00e3o de atendimento telef\u00f4nico<\/strong> guiada por <strong>evid\u00eancias<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3d5e968e e-con-full e-flex e-con e-child\" data-id=\"3d5e968e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-629d7b84 elementor-widget elementor-widget-button\" data-id=\"629d7b84\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Monitorar Filas com Vendas  <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9765de1 elementor-widget elementor-widget-button\" data-id=\"9765de1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Monitorar Filas com Parcerias<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-56793aba e-con-full sect-container sect-ref-estrat e-flex e-con e-parent\" data-id=\"56793aba\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1169da17 e-con-full e-flex e-con e-child\" data-id=\"1169da17\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e6e8ab5 toc-exclude elementor-widget elementor-widget-heading\" data-id=\"3e6e8ab5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">A VulcaNet <b>simplifica<\/b>, descomplica o complexo.<\/h3>\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-161fd092 e-con-full e-flex e-con e-child\" data-id=\"161fd092\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-266a54cd elementor-widget elementor-widget-button\" data-id=\"266a54cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Agendar Demonstra\u00e7\u00e3o<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-303334bc elementor-widget elementor-widget-button\" data-id=\"303334bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ver Oportunidades Para Revenda<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-115a4edc e-flex e-con-boxed e-con e-parent\" data-id=\"115a4edc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-31c28b2a content paragrafo-sem-margem e-con-full e-flex e-con e-child\" data-id=\"31c28b2a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-398eb6cb e-con-full e-flex e-con e-child\" data-id=\"398eb6cb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f0c22f4 elementor-widget elementor-widget-heading\" data-id=\"3f0c22f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Compare antes de contratar sua URA empresarial\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38e65ed texto-grande elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"38e65ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\"><strong>A escolha de uma URA n\u00e3o deve considerar apenas o menor pre\u00e7o mensal ou o n\u00famero de filas de atendimento.<\/strong>\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Para empresas, o que define o resultado \u00e9 a <strong>combina\u00e7\u00e3o<\/strong> entre telefonia, nuvem, roteamento, integra\u00e7\u00e3o, suporte e gest\u00e3o operacional. <strong>A VulcaNet entrega uma solu\u00e7\u00e3o moderna de IVR<\/strong> com vis\u00e3o B2B, infraestrutura de telecom, cobertura nacional e experi\u00eancia em telefonia corporativa. <strong>Compare os crit\u00e9rios abaixo<\/strong> para entender diferen\u00e7as t\u00edpicas entre uma <strong>URA estruturada<\/strong>, modelos tradicionais de operadora e ofertas VoIP gen\u00e9ricas.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7fac58c6 e-con-full comp-solucao e-flex e-con e-child\" data-id=\"7fac58c6\" data-element_type=\"container\" data-e-type=\"container\" id=\"comp-solucao\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b643453 eael-dt-th-align-center table-comp eael-table-align-center elementor-widget elementor-widget-eael-data-table\" data-id=\"2b643453\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-data-table.default\">\n\t\t\t\t\t<style>\n\t\t\t@media (max-width: 767px) {\n\t\t\t   #eael-data-table-wrapper-2b643453.custom-responsive-option-enable .eael-data-table thead {\n                    display: none;\n               }\n               #eael-data-table-wrapper-2b643453.custom-responsive-option-enable .eael-data-table tbody tr td {\n                    float: none;\n                    clear: left;\n                    width: 100%;\n                    text-align: left;\n                    display: flex;\n                    align-items: center;\n                }\n\t\t\t}\n\t\t\t<\/style>\t\t<div class=\"eael-data-table-wrap custom-responsive-option-enable\" data-table_id=\"2b643453\" id=\"eael-data-table-wrapper-2b643453\" data-custom_responsive=\"true\">\n\t\t\t<table class=\"tablesorter eael-data-table center\" id=\"eael-data-table-2b643453\">\n\t\t\t    <thead>\n\t\t\t        <tr class=\"table-header\">\n\t\t\t\t\t\t\t\t\t            <th class=\"table-comp-header table-comp-header-recursos sorting\" id=\"\" colspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"data-table-header-text\">Recursos<\/span><\/th>\n\t\t\t        \t\t\t\t            <th class=\"table-comp-header table-comp-header-vulcanet sorting\" id=\"\" colspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-star data-header-icon\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t            \t\t\t\t\t\t\t\t<span class=\"data-table-header-text\">Operadora Moderna <br>VulcaNet<\/span><\/th>\n\t\t\t        \t\t\t\t            <th class=\"table-comp-header table-comp-header-tradicional sorting\" id=\"\" colspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"data-table-header-text\">Operadoras <br>Tradicional<\/span><\/th>\n\t\t\t        \t\t\t\t            <th class=\"table-comp-header table-comp-header-voip sorting\" id=\"\" colspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"data-table-header-text\">Operadoras <br>VoIP<\/span><\/th>\n\t\t\t        \t\t\t\t        <\/tr>\n\t\t\t    <\/thead>\n\t\t\t  \t<tbody>\n\t\t\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-recurso\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tImplanta\u00e7\u00e3o e desenho do fluxo\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-vulcanet\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tA VulcaNet apoia o desenho do Menu Interativo com foco em jornada, setores, hor\u00e1rios, filas e regras de neg\u00f3cio.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-tradicional\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tModelos tradicionais podem depender de processos mais r\u00edgidos, prazos maiores e menor flexibilidade para ajustes frequentes.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-voip\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tProvedores gen\u00e9ricos podem entregar apenas o recurso t\u00e9cnico, sem consultoria para criar uma URA eficiente.\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-recurso\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tIntegra\u00e7\u00e3o com CRM, ERP e API\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-vulcanet\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tA URA da VulcaNet pode ser planejada para integra\u00e7\u00e3o com CRM, ERP, CTI, APIs e sistemas corporativos conforme o projeto.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-tradicional\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tOperadoras tradicionais costumam ter limita\u00e7\u00f5es em integra\u00e7\u00f5es personalizadas e automa\u00e7\u00f5es al\u00e9m da telefonia b\u00e1sica.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-voip\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tPode n\u00e3o oferecer suporte adequado para integra\u00e7\u00f5es cr\u00edticas ou ambientes corporativos legados.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-recurso\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tEscalabilidade em nuvem\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-vulcanet\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tA VulcaNet permite estruturar URA na Nuvem para crescimento, m\u00faltiplas unidades, filas e chamadas simult\u00e2neas.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-tradicional\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tAmbientes tradicionais podem depender de PABX f\u00edsico, capacidade local e expans\u00f5es menos \u00e1geis.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-voip\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tOfertas podem ter pouca previsibilidade em opera\u00e7\u00f5es com picos, m\u00faltiplas filas e maior volume.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-recurso\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tQualidade e infraestrutura de telefonia\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-vulcanet\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tComo operadora STFC autorizada pela Anatel, a VulcaNet une telefonia empresarial, conectividade e nuvem em uma opera\u00e7\u00e3o B2B.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-tradicional\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tA operadora tradicional pode priorizar conectividade de voz, mas nem sempre entrega automa\u00e7\u00e3o avan\u00e7ada de atendimento.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-voip\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tProvedores pouco especializados podem depender de infraestrutura terceirizada sem vis\u00e3o completa da opera\u00e7\u00e3o telef\u00f4nica.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-recurso\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tFila de Atendimento e roteamento\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-vulcanet\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tA solu\u00e7\u00e3o permite organizar Fila de Atendimento, transbordo, hor\u00e1rios, ramais, setores e Distribui\u00e7\u00e3o de Chamadas.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-tradicional\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tRecursos de filas podem ser b\u00e1sicos, com menos regras de neg\u00f3cio e menor capacidade de personaliza\u00e7\u00e3o.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-voip\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tAlguns provedores oferecem filas simples, mas com pouca governan\u00e7a para contact center ou SAC empresarial.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-recurso\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tRelat\u00f3rios, grava\u00e7\u00f5es e gest\u00e3o\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-vulcanet\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tA URA apoia gest\u00e3o com hist\u00f3rico, grava\u00e7\u00f5es, indicadores de chamadas, volume, espera, abandono e produtividade.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-tradicional\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tRelat\u00f3rios podem ser limitados \u00e0 conta telef\u00f4nica ou a registros b\u00e1sicos de chamadas.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-voip\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tFerramentas podem n\u00e3o entregar dados suficientes para supervis\u00e3o, auditoria e melhoria cont\u00ednua.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-recurso\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tExperi\u00eancia do cliente\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-vulcanet\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tA VulcaNet orienta menus objetivos, autoatendimento \u00fatil e transfer\u00eancia para o setor correto, reduzindo repasses internos.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-tradicional\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tMenus tradicionais podem ser fixos, extensos e pouco conectados ao contexto real do cliente.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-voip\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tConfigura\u00e7\u00f5es sem estrat\u00e9gia podem criar labirintos de op\u00e7\u00f5es e aumentar frustra\u00e7\u00e3o na chamada.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-recurso\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tSeguran\u00e7a, LGPD e opera\u00e7\u00e3o corporativa\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-vulcanet\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tO projeto considera permiss\u00f5es, finalidade de grava\u00e7\u00e3o, reten\u00e7\u00e3o, acesso a dados e boas pr\u00e1ticas para atendimento empresarial.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-tradicional\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tA estrutura pode ser segura, mas nem sempre adaptada a fluxos modernos de dados, CRM e automa\u00e7\u00e3o.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-voip\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tPodem n\u00e3o orientar adequadamente grava\u00e7\u00e3o, privacidade, integra\u00e7\u00f5es e responsabilidades operacionais.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-recurso\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tCobertura e n\u00fameros empresariais\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-vulcanet\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tA VulcaNet oferece cobertura nacional com DDDs em todo o Brasil para projetos corporativos distribu\u00eddos.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-tradicional\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tA cobertura pode existir, mas com menor flexibilidade para integrar telefonia, nuvem e automa\u00e7\u00e3o em uma \u00fanica estrat\u00e9gia.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-voip\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tA disponibilidade de n\u00fameros, portabilidade e suporte por regi\u00e3o pode variar conforme a estrutura do provedor.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-recurso\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tSuporte e parceria B2B\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-vulcanet\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tA VulcaNet atua como parceira t\u00e9cnica e comercial para empresas, com foco em telefonia, conectividade, nuvem e canais digitais.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-tradicional\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tO atendimento pode ser segmentado por \u00e1reas, dificultando ajustes r\u00e1pidos no projeto de URA e telefonia.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-voip\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tO suporte pode ser mais limitado, com menor especializa\u00e7\u00e3o em opera\u00e7\u00f5es cr\u00edticas de atendimento empresarial.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t    <\/tbody>\n\t\t\t<\/table>\n\t\t<\/div>\n\t  \t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-26971d66 e-con-full e-flex e-con e-child\" data-id=\"26971d66\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b54a1be elementor-widget-mobile__width-inherit largura-total elementor-widget__width-inherit elementor-widget elementor-widget-button\" data-id=\"3b54a1be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#contato\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quero Contratar<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69ae06d6 elementor-widget-mobile__width-inherit largura-total elementor-widget__width-inherit elementor-widget elementor-widget-button\" data-id=\"69ae06d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quero Revender<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5caa988 e-flex e-con-boxed e-con e-parent\" data-id=\"5caa988\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-b9c610d e-con-full e-flex e-con e-child\" data-id=\"b9c610d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5ed4d41 e-con-full e-flex e-con e-child\" data-id=\"5ed4d41\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f433136 elementor-widget elementor-widget-heading\" data-id=\"f433136\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contrate uma URA dimensionada para a opera\u00e7\u00e3o da sua empresa<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dac1a98 elementor-widget__width-inherit texto-grande elementor-widget elementor-widget-text-editor\" data-id=\"dac1a98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<strong>Texto\/Par\u00e1grafo:<\/strong><br><br>Os planos de <strong>URA da VulcaNet<\/strong> partem de <strong>R$ 499 mensais<\/strong> e s\u00e3o dimensionados <strong>conforme volume de chamadas<\/strong>, <strong>ramais<\/strong>, <strong>filas<\/strong>, <strong>grava\u00e7\u00f5es<\/strong>, <strong>integra\u00e7\u00f5es<\/strong>, <strong>regras de atendimento e necessidades da opera\u00e7\u00e3o<\/strong>. Em vez de oferecer um pacote r\u00edgido, a <strong>VulcaNet<\/strong> avalia o cen\u00e1rio da empresa para indicar uma <strong>configura\u00e7\u00e3o compat\u00edvel com atendimento<\/strong>, SAC, vendas, suporte, cobran\u00e7a ou contact center e oferecer o melhor retorno sobre o investimento do cliente.<br><br>O objetivo da solu\u00e7\u00e3o \u00e9 entregar <strong>previsibilidade<\/strong>, <strong>escalabilidade<\/strong> e <strong>retorno operacional<\/strong>, com suporte de uma <a href=\"https:\/\/vulcanet.com.br\/diferenciais\/inovacao-tecnologica\/\"><strong>TelTech B2B brasileira<\/strong><\/a> especializada em <strong>telefonia<\/strong>, <strong>conectividade<\/strong> e <strong>nuvem<\/strong>.\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-0ae9b49 e-con-full e-flex e-con e-child\" data-id=\"0ae9b49\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f273fc8 elementor-widget elementor-widget-button\" data-id=\"f273fc8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quero Contratar<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68e9a30 elementor-widget elementor-widget-button\" data-id=\"68e9a30\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quero Revender<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3bdc8ad e-con-full e-flex e-con e-child\" data-id=\"3bdc8ad\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a7131b elementor-widget__width-inherit price-table-custom elementor-widget elementor-widget-price-table\" data-id=\"7a7131b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"price-table.default\">\n\t\t\t\t\t\n\t\t<div class=\"elementor-price-table\">\n\t\t\t\t\t\t\t<div class=\"elementor-price-table__header\">\n\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-price-table__heading\">\n\t\t\t\t\t\tPlano Crescimento\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-price-table__subheading\">\n\t\t\t\t\t\t\tB\u00e1sico para aumentar seu desempenho!\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"elementor-price-table__price\">\n\t\t\t\t\t\t\t\t<span class=\"elementor-price-table__currency\">R$<\/span>\t\t\t\t\t\t\t\t\t<span class=\"elementor-price-table__integer-part\">\n\t\t\t\t\t\t499\t\t\t\t\t<\/span>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-price-table__after-price\">\n\t\t\t\t\t\t<span class=\"elementor-price-table__fractional-part\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-price-table__period elementor-typo-excluded\">\/m\u00eas<\/span>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<ul class=\"elementor-price-table__features-list\">\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"elementor-repeater-item-ac24596\">\n\t\t\t\t\t\t\t<div class=\"elementor-price-table__feature-inner\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-list-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M464 32H48C21.49 32 0 53.49 0 80v352c0 26.51 21.49 48 48 48h416c26.51 0 48-21.49 48-48V80c0-26.51-21.49-48-48-48zm-6 400H54a6 6 0 0 1-6-6V86a6 6 0 0 1 6-6h404a6 6 0 0 1 6 6v340a6 6 0 0 1-6 6zm-42-92v24c0 6.627-5.373 12-12 12H204c-6.627 0-12-5.373-12-12v-24c0-6.627 5.373-12 12-12h200c6.627 0 12 5.373 12 12zm0-96v24c0 6.627-5.373 12-12 12H204c-6.627 0-12-5.373-12-12v-24c0-6.627 5.373-12 12-12h200c6.627 0 12 5.373 12 12zm0-96v24c0 6.627-5.373 12-12 12H204c-6.627 0-12-5.373-12-12v-24c0-6.627 5.373-12 12-12h200c6.627 0 12 5.373 12 12zm-252 12c0 19.882-16.118 36-36 36s-36-16.118-36-36 16.118-36 36-36 36 16.118 36 36zm0 96c0 19.882-16.118 36-36 36s-36-16.118-36-36 16.118-36 36-36 36 16.118 36 36zm0 96c0 19.882-16.118 36-36 36s-36-16.118-36-36 16.118-36 36-36 36 16.118 36 36z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\tMenu Interativo por setor, hor\u00e1rio e regra de neg\u00f3cio\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"elementor-repeater-item-aed125f\">\n\t\t\t\t\t\t\t<div class=\"elementor-price-table__feature-inner\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-assistive-listening-systems\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M216 260c0 15.464-12.536 28-28 28s-28-12.536-28-28c0-44.112 35.888-80 80-80s80 35.888 80 80c0 15.464-12.536 28-28 28s-28-12.536-28-28c0-13.234-10.767-24-24-24s-24 10.766-24 24zm24-176c-97.047 0-176 78.953-176 176 0 15.464 12.536 28 28 28s28-12.536 28-28c0-66.168 53.832-120 120-120s120 53.832 120 120c0 75.164-71.009 70.311-71.997 143.622L288 404c0 28.673-23.327 52-52 52-15.464 0-28 12.536-28 28s12.536 28 28 28c59.475 0 107.876-48.328 108-107.774.595-34.428 72-48.24 72-144.226 0-97.047-78.953-176-176-176zm-80 236c-17.673 0-32 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xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M248 8C111.03 8 0 119.03 0 256s111.03 248 248 248 248-111.03 248-248S384.97 8 248 8zm82.29 357.6c-3.9 3.88-7.99 7.95-11.31 11.28-2.99 3-5.1 6.7-6.17 10.71-1.51 5.66-2.73 11.38-4.77 16.87l-17.39 46.85c-13.76 3-28 4.69-42.65 4.69v-27.38c1.69-12.62-7.64-36.26-22.63-51.25-6-6-9.37-14.14-9.37-22.63v-32.01c0-11.64-6.27-22.34-16.46-27.97-14.37-7.95-34.81-19.06-48.81-26.11-11.48-5.78-22.1-13.14-31.65-21.75l-.8-.72a114.792 114.792 0 0 1-18.06-20.74c-9.38-13.77-24.66-36.42-34.59-51.14 20.47-45.5 57.36-82.04 103.2-101.89l24.01 12.01C203.48 89.74 216 82.01 216 70.11v-11.3c7.99-1.29 16.12-2.11 24.39-2.42l28.3 28.3c6.25 6.25 6.25 16.38 0 22.63L264 112l-10.34 10.34c-3.12 3.12-3.12 8.19 0 11.31l4.69 4.69c3.12 3.12 3.12 8.19 0 11.31l-8 8a8.008 8.008 0 0 1-5.66 2.34h-8.99c-2.08 0-4.08.81-5.58 2.27l-9.92 9.65a8.008 8.008 0 0 0-1.58 9.31l15.59 31.19c2.66 5.32-1.21 11.58-7.15 11.58h-5.64c-1.93 0-3.79-.7-5.24-1.96l-9.28-8.06a16.017 16.017 0 0 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332 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M332.5 419.9c0 46.4-37.6 84.1-84 84.1s-84-37.7-84-84.1 37.6-84 84-84 84 37.6 84 84zm-84-243.9c46.4 0 80-37.6 80-84s-33.6-84-80-84-88 37.6-88 84-29.6 76-76 76-84 41.6-84 88 37.6 80 84 80 84-33.6 84-80 33.6-80 80-80z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\tIntegra\u00e7\u00e3o com PABX, CRM, ERP, API ou CTI\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"elementor-repeater-item-2aebbe8\">\n\t\t\t\t\t\t\t<div class=\"elementor-price-table__feature-inner\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-chart-bar\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M396.8 352h22.4c6.4 0 12.8-6.4 12.8-12.8V108.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v230.4c0 6.4 6.4 12.8 12.8 12.8zm-192 0h22.4c6.4 0 12.8-6.4 12.8-12.8V140.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v198.4c0 6.4 6.4 12.8 12.8 12.8zm96 0h22.4c6.4 0 12.8-6.4 12.8-12.8V204.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v134.4c0 6.4 6.4 12.8 12.8 12.8zM496 400H48V80c0-8.84-7.16-16-16-16H16C7.16 64 0 71.16 0 80v336c0 17.67 14.33 32 32 32h464c8.84 0 16-7.16 16-16v-16c0-8.84-7.16-16-16-16zm-387.2-48h22.4c6.4 0 12.8-6.4 12.8-12.8v-70.4c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v70.4c0 6.4 6.4 12.8 12.8 12.8z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\tGrava\u00e7\u00f5es, hist\u00f3rico e relat\u00f3rios operacionais\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"elementor-repeater-item-7ea2c2d\">\n\t\t\t\t\t\t\t<div class=\"elementor-price-table__feature-inner\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-cloud\" viewBox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M537.6 226.6c4.1-10.7 6.4-22.4 6.4-34.6 0-53-43-96-96-96-19.7 0-38.1 6-53.3 16.2C367 64.2 315.3 32 256 32c-88.4 0-160 71.6-160 160 0 2.7.1 5.4.2 8.1C40.2 219.8 0 273.2 0 336c0 79.5 64.5 144 144 144h368c70.7 0 128-57.3 128-128 0-61.9-44-113.6-102.4-125.4z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\tEscalabilidade em nuvem para picos de demanda\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"elementor-repeater-item-edad054\">\n\t\t\t\t\t\t\t<div class=\"elementor-price-table__feature-inner\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-headset\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M192 208c0-17.67-14.33-32-32-32h-16c-35.35 0-64 28.65-64 64v48c0 35.35 28.65 64 64 64h16c17.67 0 32-14.33 32-32V208zm176 144c35.35 0 64-28.65 64-64v-48c0-35.35-28.65-64-64-64h-16c-17.67 0-32 14.33-32 32v112c0 17.67 14.33 32 32 32h16zM256 0C113.18 0 4.58 118.83 0 256v16c0 8.84 7.16 16 16 16h16c8.84 0 16-7.16 16-16v-16c0-114.69 93.31-208 208-208s208 93.31 208 208h-.12c.08 2.43.12 165.72.12 165.72 0 23.35-18.93 42.28-42.28 42.28H320c0-26.51-21.49-48-48-48h-32c-26.51 0-48 21.49-48 48s21.49 48 48 48h181.72c49.86 0 90.28-40.42 90.28-90.28V256C507.42 118.83 398.82 0 256 0z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\tSuporte especializado para empresas\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"elementor-repeater-item-fb7c10c\">\n\t\t\t\t\t\t\t<div class=\"elementor-price-table__feature-inner\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-broadcast-tower\" viewBox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M150.94 192h33.73c11.01 0 18.61-10.83 14.86-21.18-4.93-13.58-7.55-27.98-7.55-42.82s2.62-29.24 7.55-42.82C203.29 74.83 195.68 64 184.67 64h-33.73c-7.01 0-13.46 4.49-15.41 11.23C130.64 92.21 128 109.88 128 128c0 18.12 2.64 35.79 7.54 52.76 1.94 6.74 8.39 11.24 15.4 11.24zM89.92 23.34C95.56 12.72 87.97 0 75.96 0H40.63c-6.27 0-12.14 3.59-14.74 9.31C9.4 45.54 0 85.65 0 128c0 24.75 3.12 68.33 26.69 118.86 2.62 5.63 8.42 9.14 14.61 9.14h34.84c12.02 0 19.61-12.74 13.95-23.37-49.78-93.32-16.71-178.15-.17-209.29zM614.06 9.29C611.46 3.58 605.6 0 599.33 0h-35.42c-11.98 0-19.66 12.66-14.02 23.25 18.27 34.29 48.42 119.42.28 209.23-5.72 10.68 1.8 23.52 13.91 23.52h35.23c6.27 0 12.13-3.58 14.73-9.29C630.57 210.48 640 170.36 640 128s-9.42-82.48-25.94-118.71zM489.06 64h-33.73c-11.01 0-18.61 10.83-14.86 21.18 4.93 13.58 7.55 27.98 7.55 42.82s-2.62 29.24-7.55 42.82c-3.76 10.35 3.85 21.18 14.86 21.18h33.73c7.02 0 13.46-4.49 15.41-11.24 4.9-16.97 7.53-34.64 7.53-52.76 0-18.12-2.64-35.79-7.54-52.76-1.94-6.75-8.39-11.24-15.4-11.24zm-116.3 100.12c7.05-10.29 11.2-22.71 11.2-36.12 0-35.35-28.63-64-63.96-64-35.32 0-63.96 28.65-63.96 64 0 13.41 4.15 25.83 11.2 36.12l-130.5 313.41c-3.4 8.15.46 17.52 8.61 20.92l29.51 12.31c8.15 3.4 17.52-.46 20.91-8.61L244.96 384h150.07l49.2 118.15c3.4 8.16 12.76 12.01 20.91 8.61l29.51-12.31c8.15-3.4 12-12.77 8.61-20.92l-130.5-313.41zM271.62 320L320 203.81 368.38 320h-96.76z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\tCobertura nacional com DDDs em todo o Brasil\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"elementor-price-table__footer\">\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-price-table__button elementor-button elementor-size-md\" href=\"#contato\" target=\"_blank\">\n\t\t\t\t\t\t\tContratar J\u00e1\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"elementor-ribbon elementor-ribbon-left\">\n\t\t\t\t<div class=\"elementor-ribbon-inner\">\n\t\t\t\t\tA PARTIR DE\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-4ae783d e-con-full secao-sub-plano e-flex e-con e-child\" data-id=\"4ae783d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-8b75d57 e-con-full secao-plano e-flex e-con e-child\" data-id=\"8b75d57\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-071a987 e-con-full e-flex e-con e-child\" data-id=\"071a987\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b8f7c98 elementor-widget elementor-widget-heading\" data-id=\"b8f7c98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">PLANO<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58d2add elementor-widget elementor-widget-heading\" data-id=\"58d2add\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Personalizado<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d86506 elementor-widget elementor-widget-heading\" data-id=\"5d86506\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Tudo do jeito que voc\u00ea e a sua empresa precisar.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-271ca33 e-flex e-con-boxed e-con e-child\" data-id=\"271ca33\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ccb0840 elementor-widget-mobile__width-inherit largura-total elementor-widget elementor-widget-button\" data-id=\"ccb0840\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#contato\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Falar com Especialista<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-a9a2c40 e-con-full secao-sub-plano e-flex e-con e-child\" data-id=\"a9a2c40\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-83d7e24 e-con-full e-flex e-con e-child\" data-id=\"83d7e24\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a9d3226 elementor-widget elementor-widget-heading\" data-id=\"a9d3226\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Precisa de Integra\u00e7\u00f5es?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6489cc8 elementor-widget elementor-widget-heading\" data-id=\"6489cc8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Integre o seu <b>Telefone Fixo<\/b> com <b>WhatsApp, Ommichannel, Microsoft Teams, CRMS<\/b> e muitos outros sistemas. Conte com nosso time de especialistas para fazer isso.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-9ff235c e-flex e-con-boxed e-con e-child\" data-id=\"9ff235c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d4dc7ec elementor-widget-mobile__width-inherit largura-total elementor-widget elementor-widget-button\" data-id=\"d4dc7ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#contato\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Falar com Especialista<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-60d501e0 e-con-full sect-container sect-container-b sect-center e-flex e-con e-parent\" data-id=\"60d501e0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-159c743 sect-content e-flex e-con-boxed e-con e-child\" data-id=\"159c743\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2c7b807b e-con-full e-flex e-con e-child\" data-id=\"2c7b807b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7d688797 elementor-widget elementor-widget-heading\" data-id=\"7d688797\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Perguntas e Respostas Frequentes sobre URA<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c949b6 elementor-widget__width-inherit elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"8c949b6\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"FAQ\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t\t            <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-8c949b6\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-accordion-id=\"8c949b6\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n            <div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"o-que-ura-e-para-que-serve-no-atendimento-telefnico\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-1471\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">O que \u00e9 URA e para que serve no atendimento telef\u00f4nico?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-1471\" class=\"eael-accordion-content clearfix\" data-tab=\"1\" aria-labelledby=\"o-que-ura-e-para-que-serve-no-atendimento-telefnico\"><strong>URA<\/strong> \u00e9 uma <strong>Unidade de Resposta Aud\u00edvel<\/strong> usada para <strong>atender chamadas<\/strong>, <strong>reproduzir<\/strong> <strong>mensagens<\/strong>, <strong>apresentar<\/strong> <strong>op\u00e7\u00f5es<\/strong> e <strong>direcionar<\/strong> <strong>o<\/strong> <strong>cliente<\/strong> ao setor correto. Com <strong>Menu<\/strong> <strong>Interativo<\/strong>, <strong>Fila de Atendimento<\/strong> e <strong>Roteamento de Chamadas<\/strong>, a <strong>URA reduz triagens manuais<\/strong>, diminui transfer\u00eancias internas e melhora a experi\u00eancia de quem liga. A <strong>URA<\/strong> tamb\u00e9m serve para <strong>organizar o primeiro contato telef\u00f4nico<\/strong> nos departamentos de <strong>vendas<\/strong>, <strong>SAC<\/strong>, <strong>suporte<\/strong>, <strong>financeiro<\/strong>, <strong>cobran\u00e7a ou contact center<\/strong>. Em empresas, a <strong>URA<\/strong> tamb\u00e9m pode <strong>apoiar autoatendimento<\/strong>, grava\u00e7\u00f5es, relat\u00f3rios e <strong>integra\u00e7\u00e3o com sistemas corporativos<\/strong>.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"ura-e-ivr-so-a-mesma-soluo\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-1472\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">URA e IVR s\u00e3o a mesma solu\u00e7\u00e3o?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-1472\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"ura-e-ivr-so-a-mesma-soluo\"><strong>Sim<\/strong>. <strong>URA<\/strong> e <strong>IVR<\/strong> s\u00e3o <strong>nomes diferentes<\/strong> para a <strong>mesma solu\u00e7\u00e3o<\/strong> de atendimento telef\u00f4nico automatizado. <strong>URA<\/strong> significa \u201c<strong>Unidade de Resposta Aud\u00edvel<\/strong>\u201d, termo <strong>mais utilizado no Brasil<\/strong>, enquanto <strong>IVR<\/strong> \u00e9 a <strong>sigla em ingl\u00eas para<\/strong> \u201c<strong>Interactive Voice Response<\/strong>\u201d, comum em documenta\u00e7\u00f5es t\u00e9cnicas, APIs e <strong>fornecedores internacionais<\/strong>. A VulcaNet oferece uma <strong>solu\u00e7\u00e3o B2B de URA e IVR<\/strong>, capaz de atender chamadas, reconhecer escolhas por voz ou teclado e direcionar liga\u00e7\u00f5es com efici\u00eancia.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"como-funciona-uma-ura-na-nuvem\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"3\" aria-controls=\"elementor-tab-content-1473\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Como funciona uma URA na nuvem?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-1473\" class=\"eael-accordion-content clearfix\" data-tab=\"3\" aria-labelledby=\"como-funciona-uma-ura-na-nuvem\">Uma <strong>URA na Nuvem funciona como um fluxo digital de atendimento<\/strong> conectado \u00e0 telefonia empresarial, <strong>sem depender<\/strong> exclusivamente de um <strong>PABX f\u00edsico local<\/strong>. Quando a chamada chega, a <strong>URA<\/strong> apresenta mensagens, coleta op\u00e7\u00f5es por teclado ou voz e aplica regras de roteamento para filas, ramais, departamentos ou autoatendimento. A <strong>URA na Nuvem facilita expans\u00e3o<\/strong> para filiais, equipes remotas e opera\u00e7\u00f5es com picos de demanda. Tamb\u00e9m permite <strong>ajustes mais \u00e1geis<\/strong>, <strong>relat\u00f3rios<\/strong>, <strong>grava\u00e7\u00f5es e integra\u00e7\u00e3o<\/strong> com CRM, ERP, API ou CTI <strong>conforme o projeto<\/strong>.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"quanto-custa-contratar-uma-ura-para-empresas\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"4\" aria-controls=\"elementor-tab-content-1474\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Quanto custa contratar uma URA para empresas?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-1474\" class=\"eael-accordion-content clearfix\" data-tab=\"4\" aria-labelledby=\"quanto-custa-contratar-uma-ura-para-empresas\">O <strong>custo de uma URA empresarial depende do escopo contratado<\/strong>, e na VulcaNet os planos partem de <strong>R$499 por m\u00eas<\/strong>.  O valor <strong>pode variar<\/strong> conforme quantidade de ramais, canais simult\u00e2neos, minutos, filas, grava\u00e7\u00f5es, relat\u00f3rios, integra\u00e7\u00e3o com CRM ou ERP, regras de atendimento e implanta\u00e7\u00e3o.  Por isso, a <strong>melhor forma de avaliar pre\u00e7o \u00e9 dimensionar a URA conforme a opera\u00e7\u00e3o real<\/strong>. Por exemplo: Uma empresa com <strong>SAC<\/strong>, cobran\u00e7a ou <strong>Contact Center<\/strong> geralmente precisa de mais recursos do que uma opera\u00e7\u00e3o simples de <strong>Menu de Atendimento<\/strong>.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"o-que-ura-receptiva-ura-ativa-e-ura-reversa\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"5\" aria-controls=\"elementor-tab-content-1475\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">O que \u00e9 URA receptiva, URA ativa e URA reversa?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-1475\" class=\"eael-accordion-content clearfix\" data-tab=\"5\" aria-labelledby=\"o-que-ura-receptiva-ura-ativa-e-ura-reversa\"><strong>URA receptiva<\/strong>, <strong>URA ativa e URA reversa<\/strong> s\u00e3o f<strong>ormas diferentes<\/strong> de usar <strong>atendimento automatizado por telefone<\/strong>. <strong>URA receptiva:<\/strong> <strong>atende chamadas<\/strong> recebidas e direciona o cliente para setores, filas ou autoatendimento. <strong>URA ativa:<\/strong> <strong>realiza chamadas<\/strong> para comunica\u00e7\u00f5es, pesquisas, confirma\u00e7\u00f5es, lembretes ou cobran\u00e7as, conforme regras e boas pr\u00e1ticas aplic\u00e1veis.  <strong>URA reversa:<\/strong> <strong>combina automa\u00e7\u00e3o com retorno ou confirma\u00e7\u00e3o de contato<\/strong>, muito usada em opera\u00e7\u00f5es proativas. Em todos os casos, a <strong>URA deve ser planejada<\/strong> com cuidado para <strong>respeitar a experi\u00eancia do cliente<\/strong>, consentimento, opt-out e regras de atendimento.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"a-ura-pode-ser-integrada-ao-crm-ou-erp-da-empresa\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"6\" aria-controls=\"elementor-tab-content-1476\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">A URA pode ser integrada ao CRM ou ERP da empresa?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-1476\" class=\"eael-accordion-content clearfix\" data-tab=\"6\" aria-labelledby=\"a-ura-pode-ser-integrada-ao-crm-ou-erp-da-empresa\"><strong>Sim, a URA pode ser integrada<\/strong> a CRM, ERP, helpdesk, banco de dados, API ou CTI <strong>conforme a arquitetura do projeto<\/strong>. Com <strong>URA com Integra\u00e7\u00e3o CRM<\/strong>, a empresa pode <strong>identificar clientes<\/strong> por telefone, CPF, CNPJ ou c\u00f3digo, consultar informa\u00e7\u00f5es, registrar protocolos e entregar contexto ao atendente antes da conversa. Essa <strong>integra\u00e7\u00e3o reduz retrabalho<\/strong>, <strong>evita repeti\u00e7\u00e3o de dados<\/strong> e <strong>melhora<\/strong> a <strong>rastreabilidade do atendimento<\/strong>. A VulcaNet avalia o <strong>ambiente t\u00e9cnico da empresa para indicar o melhor caminho<\/strong> <strong>de integra\u00e7\u00e3o<\/strong> entre telefonia, sistemas corporativos e nuvem.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"a-ura-consegue-reconhecer-voz-ou-funciona-apenas-por-teclado\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"7\" aria-controls=\"elementor-tab-content-1477\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">A URA consegue reconhecer voz ou funciona apenas por teclado?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-1477\" class=\"eael-accordion-content clearfix\" data-tab=\"7\" aria-labelledby=\"a-ura-consegue-reconhecer-voz-ou-funciona-apenas-por-teclado\"><strong>A URA pode funcionar por teclado, por voz ou por uma combina\u00e7\u00e3o dos dois modelos<\/strong>. Em fluxos simples, o <strong>Menu Interativo por Multifrequ\u00eancia de Tom Duplo (DTMF)<\/strong> permite que o <strong>cliente digite op\u00e7\u00f5es<\/strong> como vendas, suporte ou financeiro. Em <strong>projetos mais avan\u00e7ados<\/strong>, a <strong>URA com Reconhecimento de Voz<\/strong> usa <strong>ASR para identificar o que o cliente fala<\/strong> e direcionar a chamada de forma mais natural. O desempenho <strong>depende do desenho do fluxo<\/strong>, qualidade da telefonia, vocabul\u00e1rio esperado e <strong>testes com chamadas reais em portugu\u00eas do Brasil (pt-BR)<\/strong>.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"o-autoatendimento-telefnico-substitui-os-atendentes-humanos\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"8\" aria-controls=\"elementor-tab-content-1478\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">O Autoatendimento Telef\u00f4nico substitui os atendentes humanos?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-1478\" class=\"eael-accordion-content clearfix\" data-tab=\"8\" aria-labelledby=\"o-autoatendimento-telefnico-substitui-os-atendentes-humanos\"><strong>N\u00e3o necessariamente<\/strong>, o <strong>Autoatendimento Telef\u00f4nico n\u00e3o precisa substituir todos os atendentes humanos<\/strong>. A URA deve <strong>complementar<\/strong> a equipe, mantendo um n\u00famero de atendentes adequados, <strong>sem contrata\u00e7\u00f5es desnecess\u00e1rias<\/strong>. A <strong>principal fun\u00e7\u00e3o<\/strong> da <strong>URA<\/strong> \u00e9 automatizar triagens, direcionar chamadas, resolver demandas repetitivas e liberar agentes para casos que exigem negocia\u00e7\u00e3o, empatia ou an\u00e1lise especializada. Em <strong>SAC<\/strong>, vendas, suporte e cobran\u00e7a, a <strong>URA melhora a produtividade<\/strong> ao entregar <strong>chamadas mais qualificadas<\/strong> para os atendentes. Quando bem desenhada, a <strong>URA com Transfer\u00eancia de Chamadas<\/strong> permite que <strong>automa\u00e7\u00e3o e atendimento humano trabalhem juntos<\/strong>, sem prejudicar a experi\u00eancia do cliente.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"como-criar-um-menu-de-atendimento-telefnico-eficiente\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"9\" aria-controls=\"elementor-tab-content-1479\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Como criar um Menu de atendimento Telef\u00f4nico eficiente?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-1479\" class=\"eael-accordion-content clearfix\" data-tab=\"9\" aria-labelledby=\"como-criar-um-menu-de-atendimento-telefnico-eficiente\">Um <strong>Menu de Atendimento eficiente<\/strong> deve ser <strong>curto<\/strong>, <strong>claro<\/strong> e <strong>orientado \u00e0s principais inten\u00e7\u00f5es do cliente<\/strong>. A <strong>URA<\/strong> deve apresentar <strong>poucas op\u00e7\u00f5es<\/strong> no primeiro n\u00edvel, <strong>usar linguagem simples<\/strong>, evitar caminhos longos e <strong>oferecer transfer\u00eancia humana<\/strong> quando necess\u00e1rio. Tamb\u00e9m \u00e9 importante considerar hor\u00e1rios, feriados, filas, prioridade, mensagens de espera e regras de SAC quando aplic\u00e1veis. Em <strong>empresas com CRM ou ERP<\/strong>, a <strong>URA<\/strong> pode <strong>identificar o cliente e reduzir perguntas repetidas<\/strong>. O ideal \u00e9 revisar relat\u00f3rios de chamadas para <strong>ajustar o menu continuamente<\/strong>.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"quais-cuidados-de-lgpd-e-sac-so-necessrios-ao-usar-menu-interativo-e-gravao-de-chamadas\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"10\" aria-controls=\"elementor-tab-content-14710\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Quais cuidados de LGPD e SAC s\u00e3o necess\u00e1rios ao usar Menu Interativo e grava\u00e7\u00e3o de chamadas?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-14710\" class=\"eael-accordion-content clearfix\" data-tab=\"10\" aria-labelledby=\"quais-cuidados-de-lgpd-e-sac-so-necessrios-ao-usar-menu-interativo-e-gravao-de-chamadas\">Os cuidados envolvem <strong>finalidade<\/strong>, <strong>transpar\u00eancia<\/strong>, <strong>seguran\u00e7a<\/strong>, <strong>controle<\/strong> <strong>de<\/strong> <strong>acesso<\/strong> e <strong>reten\u00e7\u00e3o<\/strong> <strong>adequada<\/strong> <strong>dos<\/strong> <strong>dados<\/strong>. A <strong>URA<\/strong> pode <strong>coletar<\/strong> <strong>informa\u00e7\u00f5es<\/strong>, registrar intera\u00e7\u00f5es e gravar chamadas, por isso a empresa deve <strong>definir<\/strong> <strong>pol\u00edticas<\/strong> <strong>compat\u00edveis<\/strong> <strong>com<\/strong> <strong>a<\/strong> <strong>LGPD<\/strong> e com regras de atendimento aplic\u00e1veis ao seu setor. Em opera\u00e7\u00f5es de <strong>SAC<\/strong> reguladas, o menu inicial pode <strong>exigir<\/strong> <strong>op\u00e7\u00f5es<\/strong> como <strong>reclama\u00e7\u00e3o<\/strong>, <strong>cancelamento<\/strong> e <strong>acesso<\/strong> <strong>ao<\/strong> <strong>atendente<\/strong> quando aplic\u00e1vel. A <strong>VulcaNet<\/strong> apoia o <strong>desenho t\u00e9cnico da URA<\/strong> considerando telefonia empresarial, privacidade, grava\u00e7\u00f5es e governan\u00e7a operacional.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"como-funciona-o-processo-de-implantao-de-uma-ura-empresarial\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"11\" aria-controls=\"elementor-tab-content-14711\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Como funciona o processo de implanta\u00e7\u00e3o de uma URA empresarial?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-14711\" class=\"eael-accordion-content clearfix\" data-tab=\"11\" aria-labelledby=\"como-funciona-o-processo-de-implantao-de-uma-ura-empresarial\">O <strong>processo de implanta\u00e7\u00e3o de uma URA empresarial<\/strong> segue a sequ\u00eancia: <strong>Levantamento<\/strong>, <strong>Implementa\u00e7\u00e3o<\/strong> e <strong>Ativa\u00e7\u00e3o<\/strong>. <strong>Primeiro<\/strong>, com o <strong>Levantamento<\/strong> <strong>de<\/strong> <strong>dados<\/strong> e entendimento da opera\u00e7\u00e3o: setores, volume de chamadas, hor\u00e1rios, filas, ramais, integra\u00e7\u00f5es e principais motivos de contato. <strong>Depois<\/strong>, a <strong>VulcaNet<\/strong> <strong>Implementa<\/strong> o <strong>desenho<\/strong> <strong>do<\/strong> <strong>fluxo<\/strong>, <strong>configura\u00e7\u00e3o<\/strong> <strong>do<\/strong> <strong>Menu<\/strong> <strong>Interativo<\/strong>, defini\u00e7\u00e3o de mensagens, testes de roteamento e valida\u00e7\u00e3o com chamadas reais. Quando h\u00e1 <strong>integra\u00e7\u00e3o<\/strong> <strong>com<\/strong> <strong>CRM,<\/strong> <strong>ERP<\/strong> <strong>ou<\/strong> <strong>API<\/strong>, o projeto tamb\u00e9m considera autentica\u00e7\u00e3o, campos necess\u00e1rios e regras de seguran\u00e7a. <strong>Ap\u00f3s a ativa\u00e7\u00e3o<\/strong>, a URA <strong>pode ser utilizada normalmente<\/strong> e deve ser <strong>acompanhada por relat\u00f3rios para ajustes e melhoria cont\u00ednua<\/strong>.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"quais-so-as-etapas-para-criar-uma-ura-personalizada\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"12\" aria-controls=\"elementor-tab-content-14712\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Quais s\u00e3o as etapas para criar uma URA personalizada?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-14712\" class=\"eael-accordion-content clearfix\" data-tab=\"12\" aria-labelledby=\"quais-so-as-etapas-para-criar-uma-ura-personalizada\"><strong>As etapas para criar uma URA Personalizada<\/strong> incluem diagn\u00f3stico, mapeamento da jornada, desenho do menu, configura\u00e7\u00e3o de filas, cria\u00e7\u00e3o das mensagens, testes e ativa\u00e7\u00e3o assistida. A <strong>URA<\/strong> deve <strong>refletir a realidade da empresa<\/strong>, n\u00e3o apenas uma \u00e1rvore gen\u00e9rica de op\u00e7\u00f5es. \u00c9 importante <strong>definir departamentos<\/strong>, hor\u00e1rios de atendimento, regras de transbordo, transfer\u00eancia para humano e indicadores de desempenho. Em projetos mais avan\u00e7ados, a <strong>URA tamb\u00e9m pode incluir Reconhecimento de Voz<\/strong>, <strong>TTS<\/strong>, <strong>integra\u00e7\u00e3o CRM<\/strong>, <strong>ERP<\/strong>, <strong>API<\/strong> ou <strong>CTI<\/strong> para automatizar consultas e registrar intera\u00e7\u00f5es.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"o-que-est-includo-em-uma-soluo-de-software-ivr\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"13\" aria-controls=\"elementor-tab-content-14713\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">O que est\u00e1 inclu\u00eddo em uma solu\u00e7\u00e3o de Software IVR?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-14713\" class=\"eael-accordion-content clearfix\" data-tab=\"13\" aria-labelledby=\"o-que-est-includo-em-uma-soluo-de-software-ivr\">Uma solu\u00e7\u00e3o de <strong>Software IVR<\/strong> pode <strong>incluir Menu Interativo,<\/strong> atendimento por teclado ou voz, <strong>Fila de Atendimento<\/strong>, roteamento, mensagens, grava\u00e7\u00f5es, relat\u00f3rios, regras por hor\u00e1rio e <strong>integra\u00e7\u00e3o com sistemas corporativos<\/strong>. Dependendo do projeto, o <strong>IVR tamb\u00e9m pode usar PABX Virtual<\/strong>, <strong>CTI<\/strong>, <strong>APIs<\/strong>, <strong>CRM<\/strong>, <strong>ERP<\/strong>, banco de dados, <strong>TTS<\/strong>, <strong>ASR<\/strong> ou <strong>voicebot<\/strong>. Na <strong>VulcaNet<\/strong>, o escopo \u00e9 dimensionado <strong>conforme a necessidade da empresa<\/strong>. Isso evita contratar recursos insuficientes para uma opera\u00e7\u00e3o cr\u00edtica ou pagar por funcionalidades que n\u00e3o ser\u00e3o usadas.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"quanto-tempo-leva-para-implantar-uma-ura\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"14\" aria-controls=\"elementor-tab-content-14714\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Quanto tempo leva para implantar uma URA?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-14714\" class=\"eael-accordion-content clearfix\" data-tab=\"14\" aria-labelledby=\"quanto-tempo-leva-para-implantar-uma-ura\">O <strong>prazo<\/strong> para <strong>implantar<\/strong> uma <strong>URA<\/strong> <strong>varia<\/strong> conforme a complexidade do fluxo, quantidade de filas, necessidade de grava\u00e7\u00f5es, integra\u00e7\u00f5es e valida\u00e7\u00f5es internas. Uma <strong>URA<\/strong> <strong>simples<\/strong> com <strong>Menu de Atendimento<\/strong> pode ser <strong>mais r\u00e1pida de configurar<\/strong> do que uma <strong>URA integrada<\/strong> a CRM, ERP, API ou bases de dados. O <strong>tempo<\/strong> tamb\u00e9m <strong>depende<\/strong> da disponibilidade de informa\u00e7\u00f5es <strong>da empresa<\/strong>, mensagens aprovadas e testes de chamada. A <strong>VulcaNet<\/strong> avalia o cen\u00e1rio <strong>antes de estimar o cronograma<\/strong>, priorizando <strong>implanta\u00e7\u00e3o segura e aderente \u00e0 opera\u00e7\u00e3o<\/strong>.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"o-que-necessrio-para-comear-um-projeto-de-ura-na-empresa\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"15\" aria-controls=\"elementor-tab-content-14715\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">O que \u00e9 necess\u00e1rio para come\u00e7ar um projeto de URA na empresa?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-14715\" class=\"eael-accordion-content clearfix\" data-tab=\"15\" aria-labelledby=\"o-que-necessrio-para-comear-um-projeto-de-ura-na-empresa\">Para <strong>come\u00e7ar um projeto de URA<\/strong>, a empresa precisa <strong>informar como funciona o atendimento atual<\/strong>, quais setores recebem chamadas, quais s\u00e3o os principais motivos de contato e quais <strong>problemas deseja reduzir<\/strong>. Tamb\u00e9m \u00e9 \u00fatil <strong>levantar volume m\u00e9dio de liga\u00e7\u00f5es<\/strong>, hor\u00e1rios de pico, ramais, n\u00fameros telef\u00f4nicos, filas, sistemas usados e <strong>necessidade de grava\u00e7\u00e3o<\/strong>. Com esses dados, a <strong>VulcaNet consegue avaliar o desenho ideal da URA<\/strong>, o n\u00edvel de integra\u00e7\u00e3o necess\u00e1rio e o dimensionamento comercial mais <strong>adequado para a opera\u00e7\u00e3o<\/strong>.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"autoatendimento-de-chamadas-vale-a-pena-para-pequenas-mdias-e-grandes-empresas\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"16\" aria-controls=\"elementor-tab-content-14716\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Autoatendimento de Chamadas vale a pena para pequenas, m\u00e9dias e grandes empresas?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-14716\" class=\"eael-accordion-content clearfix\" data-tab=\"16\" aria-labelledby=\"autoatendimento-de-chamadas-vale-a-pena-para-pequenas-mdias-e-grandes-empresas\"><strong>Sim, Autoatendimento de Chamadas pode valer a pena para empresas de diferentes portes<\/strong> quando existe volume relevante de chamadas, necessidade de organiza\u00e7\u00e3o ou repeti\u00e7\u00e3o de demandas. <strong>Pequenas empresas<\/strong> usam URA para parecer mais profissionais e direcionar contatos. <strong>M\u00e9dias empresas<\/strong> ganham produtividade em vendas, suporte e financeiro. <strong>Grandes opera\u00e7\u00f5es<\/strong> usam URA para filas, relat\u00f3rios, contact center, integra\u00e7\u00f5es e automa\u00e7\u00e3o. O retorno <strong>depende do desenho do fluxo<\/strong> e dos indicadores acompanhados, como redu\u00e7\u00e3o de espera, menos transfer\u00eancias, <strong>menor Tempo M\u00e9dio de Atendimento (TMA)<\/strong> e <strong>melhor aproveitamento dos atendentes<\/strong>.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"quando-contratar-ura-para-atendimento-telefnico\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"17\" aria-controls=\"elementor-tab-content-14717\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Quando contratar URA para atendimento telef\u00f4nico?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-14717\" class=\"eael-accordion-content clearfix\" data-tab=\"17\" aria-labelledby=\"quando-contratar-ura-para-atendimento-telefnico\">A empresa deve <strong>considerar contratar URA<\/strong> quando recebe muitas chamadas repetitivas, perde liga\u00e7\u00f5es por fila, transfere clientes v\u00e1rias vezes ou n\u00e3o consegue medir bem o atendimento telef\u00f4nico. A <strong>URA tamb\u00e9m \u00e9 indicada quando h\u00e1 m\u00faltiplos setores<\/strong>, filiais, campanhas, SAC, cobran\u00e7a, suporte ou opera\u00e7\u00e3o de contact center. Outro <strong>sinal importante<\/strong> \u00e9 a necessidade de <strong>integrar telefone<\/strong> com CRM, ERP, relat\u00f3rios e grava\u00e7\u00f5es. Nesses cen\u00e1rios, a <strong>URA ajuda a transformar a telefonia em um processo mais organizado<\/strong>, escal\u00e1vel e mensur\u00e1vel.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"como-escolher-a-melhor-empresa-de-ura-para-o-meu-negcio\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"18\" aria-controls=\"elementor-tab-content-14718\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Como escolher a melhor empresa de URA para o meu neg\u00f3cio?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-14718\" class=\"eael-accordion-content clearfix\" data-tab=\"18\" aria-labelledby=\"como-escolher-a-melhor-empresa-de-ura-para-o-meu-negcio\">A <strong>melhor empresa de URA<\/strong> deve combinar conhecimento em telefonia, nuvem, atendimento empresarial, integra\u00e7\u00f5es e suporte B2B. Antes de contratar, <strong>avalie<\/strong> se o <strong>fornecedor<\/strong> atende PABX Virtual, Fila de Atendimento, Roteamento de Chamadas, grava\u00e7\u00f5es, relat\u00f3rios, CRM, ERP e regras de SAC. Tamb\u00e9m \u00e9 importante <strong>verificar experi\u00eancia regulat\u00f3ria e capacidade de atendimento nacional<\/strong>.  A VulcaNet \u00e9 uma <strong>TelTech B2B brasileira<\/strong>, operadora <a href=\"https:\/\/vulcanet.com.br\/empresa\/quem-somos\/operadora-de-telefonia-fixa-stfc\/\"><strong>STFC autorizada pela Anatel<\/strong><\/a>, especializada em infraestrutura de telefonia, conectividade e nuvem para empresas.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"qual-o-melhor-tipo-de-ura-para-call-center-ou-contact-center\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"19\" aria-controls=\"elementor-tab-content-14719\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Qual \u00e9 o melhor tipo de URA para call center ou contact center?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-14719\" class=\"eael-accordion-content clearfix\" data-tab=\"19\" aria-labelledby=\"qual-o-melhor-tipo-de-ura-para-call-center-ou-contact-center\"><strong>Sim, um Menu Interativo mal desenhada pode irritar clientes<\/strong>, mas uma <strong>URA bem planejada evita esse problema<\/strong>. O erro mais comum \u00e9 <strong>criar menus longos<\/strong>, op\u00e7\u00f5es confusas e caminhos sem transfer\u00eancia para atendente humano. A <strong>URA deve ser simples<\/strong>, <strong>objetiva<\/strong> e <strong>baseada nas inten\u00e7\u00f5es reais de quem liga<\/strong>. Tamb\u00e9m <strong>deve permitir<\/strong> <strong>ajustes<\/strong> conforme relat\u00f3rios de abandono, tempo de espera e escolhas mais usadas. A <strong>VulcaNet orienta o desenho do Menu Interativo<\/strong> para reduzir fric\u00e7\u00e3o, melhorar o direcionamento e <strong>preservar a experi\u00eancia do cliente<\/strong>.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"o-menu-interativo-pode-irritar-clientes-ou-criar-um-labirinto-de-opes\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"20\" aria-controls=\"elementor-tab-content-14720\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">O Menu Interativo pode irritar clientes ou criar um labirinto de op\u00e7\u00f5es?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-14720\" class=\"eael-accordion-content clearfix\" data-tab=\"20\" aria-labelledby=\"o-menu-interativo-pode-irritar-clientes-ou-criar-um-labirinto-de-opes\"><strong>Sim, um Menu Interativo mal desenhada pode irritar clientes<\/strong>, mas uma <strong>URA bem planejada evita esse problema<\/strong>. O erro mais comum \u00e9 <strong>criar menus longos<\/strong>, op\u00e7\u00f5es confusas e caminhos sem transfer\u00eancia para atendente humano. A <strong>URA deve ser simples<\/strong>, <strong>objetiva<\/strong> e <strong>baseada nas inten\u00e7\u00f5es reais de quem liga<\/strong>. Tamb\u00e9m <strong>deve permitir<\/strong> <strong>ajustes<\/strong> conforme relat\u00f3rios de abandono, tempo de espera e escolhas mais usadas. A <strong>VulcaNet orienta o desenho do Menu Interativo<\/strong> para reduzir fric\u00e7\u00e3o, melhorar o direcionamento e <strong>preservar a experi\u00eancia do cliente<\/strong>.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"a-soluo-integra-com-pabx-crm-erp-ou-sistemas-diversos\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"21\" aria-controls=\"elementor-tab-content-14721\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">A solu\u00e7\u00e3o integra com PABX, CRM, ERP ou sistemas diversos?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-14721\" class=\"eael-accordion-content clearfix\" data-tab=\"21\" aria-labelledby=\"a-soluo-integra-com-pabx-crm-erp-ou-sistemas-diversos\"><strong>Sim, a URA pode ser planejada para integrar<\/strong> com <strong>PABX<\/strong>, <strong>CRM<\/strong>, <strong>ERP<\/strong>, <strong>API<\/strong>, <strong>CTI<\/strong>, <strong>helpdesk<\/strong> ou <strong>sistemas<\/strong> <strong>diversos<\/strong>, conforme <strong>viabilidade<\/strong> <strong>t\u00e9cnica<\/strong>. A <strong>integra\u00e7\u00e3o<\/strong> permite consultar dados, identificar clientes, registrar intera\u00e7\u00f5es, gerar protocolos e direcionar chamadas com mais contexto. Em <strong>sistemas antigos<\/strong>, \u00e9 importante <strong>avaliar<\/strong> formatos de acesso, seguran\u00e7a, autentica\u00e7\u00e3o e disponibilidade das informa\u00e7\u00f5es. A <strong>VulcaNet<\/strong> <strong>analisa o ambiente antes de propor a arquitetura<\/strong>, evitando prometer integra\u00e7\u00e3o sem entender regras t\u00e9cnicas, responsabilidades e limita\u00e7\u00f5es do sistema da empresa.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"como-saber-o-custo-real-considerando-ramais-minutos-gravaes-e-implantao\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"22\" aria-controls=\"elementor-tab-content-14722\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Como saber o custo real considerando ramais, minutos, grava\u00e7\u00f5es e implanta\u00e7\u00e3o?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-14722\" class=\"eael-accordion-content clearfix\" data-tab=\"22\" aria-labelledby=\"como-saber-o-custo-real-considerando-ramais-minutos-gravaes-e-implantao\">O <strong>custo real de uma URA<\/strong> \u00e9 <strong>calculado a partir do escopo operacional<\/strong>, n\u00e3o apenas do valor inicial do plano. A empresa deve <strong>considerar<\/strong> ramais, canais simult\u00e2neos, volume de chamadas, minutos, grava\u00e7\u00f5es, armazenamento, relat\u00f3rios, integra\u00e7\u00f5es, n\u00fameros, portabilidade e apoio de implanta\u00e7\u00e3o. Na <strong>VulcaNet<\/strong>, os <strong>planos partem de R$499 por m\u00eas<\/strong>, mas o <strong>or\u00e7amento final depende da necessidade do projeto<\/strong>. Uma <strong>avalia\u00e7\u00e3o t\u00e9cnica<\/strong> ajuda a evitar subdimensionamento, custos ocultos por uso ou contrata\u00e7\u00e3o de recursos inadequados para a opera\u00e7\u00e3o.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"o-reconhecimento-de-voz-funciona-bem-em-portugus-do-brasil\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"23\" aria-controls=\"elementor-tab-content-14723\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">O reconhecimento de voz funciona bem em portugu\u00eas do Brasil?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-14723\" class=\"eael-accordion-content clearfix\" data-tab=\"23\" aria-labelledby=\"o-reconhecimento-de-voz-funciona-bem-em-portugus-do-brasil\">O <strong>reconhecimento de voz<\/strong> pode <strong>funcionar bem em portugu\u00eas do Brasil quando a URA \u00e9 projetada com vocabul\u00e1rio adequado<\/strong>, mensagens claras e testes com chamadas reais. A <strong>URA com Reconhecimento de Voz<\/strong> depende de fatores como qualidade da liga\u00e7\u00e3o, ru\u00eddo, sotaques, termos esperados e complexidade das inten\u00e7\u00f5es. Em muitos casos, <strong>combinar ASR com op\u00e7\u00f5es por teclado<\/strong> melhora a experi\u00eancia e oferece alternativa ao cliente. Para opera\u00e7\u00f5es cr\u00edticas, a <strong>VulcaNet recomenda<\/strong> validar fluxos, medir erros de entendimento e <strong>manter transfer\u00eancia humana dispon\u00edvel<\/strong>.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"quais-erros-evitar-ao-contratar-uma-ura\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"24\" aria-controls=\"elementor-tab-content-14724\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Quais erros evitar ao contratar uma URA?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-14724\" class=\"eael-accordion-content clearfix\" data-tab=\"24\" aria-labelledby=\"quais-erros-evitar-ao-contratar-uma-ura\">Os <strong>principais erros ao contratar uma URA<\/strong> s\u00e3o escolher apenas pelo menor pre\u00e7o, criar menus longos, ignorar integra\u00e7\u00f5es, n\u00e3o medir indicadores e n\u00e3o planejar transfer\u00eancia para atendentes humanos. Tamb\u00e9m \u00e9 <strong>arriscado contratar uma solu\u00e7\u00e3o<\/strong> <strong>sem avaliar<\/strong> volume de chamadas, canais simult\u00e2neos, grava\u00e7\u00f5es, LGPD, regras de SAC e suporte. A <strong>URA precisa ser tratada como parte da estrat\u00e9gia de atendimento<\/strong>, n\u00e3o apenas como uma mensagem gravada  Um <strong>bom projeto<\/strong> <strong>considera<\/strong> a jornada do cliente, produtividade da equipe, governan\u00e7a e evolu\u00e7\u00e3o cont\u00ednua dos fluxos.<\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-33e173ef e-con-full sect-container sect-ref-estrat e-flex e-con e-parent\" data-id=\"33e173ef\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3aba3e1e e-con-full e-flex e-con e-child\" data-id=\"3aba3e1e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-758a7133 toc-exclude elementor-widget elementor-widget-heading\" data-id=\"758a7133\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">A VulcaNet <b>supera limites<\/b>, para voc\u00ea atingir suas metas.<\/h3>\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-74cc00e4 e-con-full e-flex e-con e-child\" data-id=\"74cc00e4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ad97b5d elementor-widget elementor-widget-button\" data-id=\"7ad97b5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quero Contratar<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49819c0c elementor-widget elementor-widget-button\" data-id=\"49819c0c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quero Revender<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Contrate a Solu\u00e7\u00e3o de URA da VulcaNet e eleve o atendimento de sua empresa: \u00e1udio HD, portabilidade, canais escal\u00e1veis e ativa\u00e7\u00e3o via nuvem. Software de IVR e Menu Interativo com Voz para atendimento telef\u00f4nico. SLA e Suporte especializado e cobertura nacional. Confira os planos e comece agora!<\/p>\n","protected":false},"author":6,"featured_media":12844,"parent":2308,"menu_order":0,"template":"","format":"standard","meta":{"_acf_changed":false,"_page_generator_pro_exclude":false,"_page_generator_pro_group":0,"_page_generator_pro_index":0,"footnotes":""},"solucoes_categorias":[485,174],"solucoes_tags":[],"class_list":["post-2650","solucoes","type-solucoes","status-publish","format-standard","has-post-thumbnail","hentry","solucoes_categorias-telephony","solucoes_categorias-ura"],"acf":[],"_links":{"self":[{"href":"https:\/\/vulcanet.com.br\/es\/wp-json\/wp\/v2\/solucoes\/2650","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vulcanet.com.br\/es\/wp-json\/wp\/v2\/solucoes"}],"about":[{"href":"https:\/\/vulcanet.com.br\/es\/wp-json\/wp\/v2\/types\/solucoes"}],"author":[{"embeddable":true,"href":"https:\/\/vulcanet.com.br\/es\/wp-json\/wp\/v2\/users\/6"}],"version-history":[{"count":10,"href":"https:\/\/vulcanet.com.br\/es\/wp-json\/wp\/v2\/solucoes\/2650\/revisions"}],"predecessor-version":[{"id":16323,"href":"https:\/\/vulcanet.com.br\/es\/wp-json\/wp\/v2\/solucoes\/2650\/revisions\/16323"}],"up":[{"embeddable":true,"href":"https:\/\/vulcanet.com.br\/es\/wp-json\/wp\/v2\/solucoes\/2308"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/vulcanet.com.br\/es\/wp-json\/wp\/v2\/media\/12844"}],"wp:attachment":[{"href":"https:\/\/vulcanet.com.br\/es\/wp-json\/wp\/v2\/media?parent=2650"}],"wp:term":[{"taxonomy":"solucoes_categorias","embeddable":true,"href":"https:\/\/vulcanet.com.br\/es\/wp-json\/wp\/v2\/solucoes_categorias?post=2650"},{"taxonomy":"solucoes_tags","embeddable":true,"href":"https:\/\/vulcanet.com.br\/es\/wp-json\/wp\/v2\/solucoes_tags?post=2650"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}