{"id":20570,"date":"2026-09-15T18:23:00","date_gmt":"2026-09-15T21:23:00","guid":{"rendered":"https:\/\/vulcanet.com.br\/?post_type=solucoes&#038;p=20570"},"modified":"2026-10-16T16:12:52","modified_gmt":"2026-10-16T19:12:52","slug":"sap-customer-experience","status":"publish","type":"solucoes","link":"https:\/\/vulcanet.com.br\/es\/soluciones\/telefonia\/crm\/sap-customer-experience\/","title":{"rendered":"Telefonia para SAP Customer Experience"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"20570\" class=\"elementor elementor-20570\" data-elementor-post-type=\"solucoes\">\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-4514ff5f e-con-full sect-container sect-ref-estrat e-flex e-con e-parent\" data-id=\"4514ff5f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-289d36 e-con-full e-flex e-con e-child\" data-id=\"289d36\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dc8dbc toc-exclude elementor-widget elementor-widget-heading\" data-id=\"dc8dbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">A VulcaNet \u00e9 <strong>estrat\u00e9gica<\/strong>, sempre em expans\u00e3o.<\/h3>\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5112e752 e-con-full e-flex e-con e-child\" data-id=\"5112e752\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-59d51994 elementor-widget elementor-widget-button\" data-id=\"59d51994\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Agendar Demonstra\u00e7\u00e3o<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ae1d598 elementor-widget elementor-widget-button\" data-id=\"5ae1d598\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ver Vantagens para Revenda<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-57e496c e-con-full sect-container sect-container-a e-flex e-con e-parent\" data-id=\"57e496c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-166d701e sect-content e-flex e-con-boxed e-con e-child\" data-id=\"166d701e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-b178401 e-con-full e-flex e-con e-child\" data-id=\"b178401\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-544f9e8e elementor-widget elementor-widget-image\" data-id=\"544f9e8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/09\/telefonia-para-sap-customer-experience-1-o-que-e-telefonia-para-sap-customer-experience-para-empresas-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-21248\" alt=\"Equipe usando Telefonia para SAP Customer Experience em vendas e atendimento\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/09\/telefonia-para-sap-customer-experience-1-o-que-e-telefonia-para-sap-customer-experience-para-empresas-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/09\/telefonia-para-sap-customer-experience-1-o-que-e-telefonia-para-sap-customer-experience-para-empresas-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-e7b19ba e-con-full e-flex e-con e-child\" data-id=\"e7b19ba\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-63d5901c elementor-widget elementor-widget-heading\" data-id=\"63d5901c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">O que \u00e9 Telefonia para SAP Customer Experience para empresas?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c52f8fa elementor-widget elementor-widget-text-editor\" data-id=\"4c52f8fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>A Telefonia para SAP Customer Experience \u00e9 a integra\u00e7\u00e3o que conecta voz e processos no SAP para tornar o atendimento mais eficiente.<\/strong><\/p><p>A estrutura re\u00fane n\u00fameros telef\u00f4nicos, <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/sip-trunk-na-nuvem\/\"><strong>SIP Trunk<\/strong><\/a>, <strong>PABX<\/strong> ou <strong>contact center<\/strong> com os fluxos comerciais e de atendimento. A <strong>telefonia integrada ao SAP CX<\/strong> atende principalmente SAP Sales Cloud e SAP Service Cloud, al\u00e9m de cen\u00e1rios SAP C4C compat\u00edveis. As chamadas podem ser associadas a contas, contatos, leads, oportunidades e tickets no ambiente utilizado pelas equipes.<\/p><p><strong>Cada projeto exige verificar vers\u00f5es, objetos de neg\u00f3cio, infraestrutura atual e recursos esperados.<\/strong> Para atender essa necessidade, a VulcaNet avalia o ambiente, configura a integra\u00e7\u00e3o e acompanha a implanta\u00e7\u00e3o empresarial.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5dab660a e-con-full e-flex e-con e-child\" data-id=\"5dab660a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2625329c elementor-widget elementor-widget-button\" data-id=\"2625329c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contratar Telefonia Integrada<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-572bb643 elementor-widget elementor-widget-button\" data-id=\"572bb643\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Revender Telefonia Integrada<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3a235860 e-con-full sect-container sect-container-b e-flex e-con e-parent\" data-id=\"3a235860\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-4b5c82bb sect-content e-flex e-con-boxed e-con e-child\" data-id=\"4b5c82bb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-4730f475 e-con-full e-flex e-con e-child\" data-id=\"4730f475\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aa0187f elementor-widget elementor-widget-image\" data-id=\"aa0187f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/09\/telefonia-para-sap-customer-experience-2-integracao-cti-para-sap-customer-experience-ou-telefonia-tradicional-qual-e-a-diferenca-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-21249\" alt=\"Agente usando Integra\u00e7\u00e3o CTI para SAP Customer Experience em uma \u00fanica tela\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/09\/telefonia-para-sap-customer-experience-2-integracao-cti-para-sap-customer-experience-ou-telefonia-tradicional-qual-e-a-diferenca-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/09\/telefonia-para-sap-customer-experience-2-integracao-cti-para-sap-customer-experience-ou-telefonia-tradicional-qual-e-a-diferenca-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-360e1f21 e-con-full e-flex e-con e-child\" data-id=\"360e1f21\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-839aa79 elementor-widget elementor-widget-heading\" data-id=\"839aa79\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Integra\u00e7\u00e3o CTI para SAP Customer Experience ou telefonia tradicional: qual \u00e9 a diferen\u00e7a?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e3aeb6d elementor-widget elementor-widget-text-editor\" data-id=\"7e3aeb6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>A integra\u00e7\u00e3o CTI para SAP Customer Experience reduz etapas manuais que continuam presentes na telefonia tradicional isolada.<\/strong><\/p><p><strong>Sem integra\u00e7\u00e3o, usu\u00e1rios alternam telas, copiam n\u00fameros e dependem de anota\u00e7\u00f5es posteriores para atualizar o SAP.<\/strong> Com recursos como click-to-call, identifica\u00e7\u00e3o do chamador e registro autom\u00e1tico, a voz acompanha o fluxo de trabalho. Esse <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/pabx-virtual\/\"><strong>PABX integrado ao SAP CX<\/strong><\/a> tamb\u00e9m pode aproveitar a infraestrutura existente quando houver compatibilidade t\u00e9cnica.<\/p><p>A avalia\u00e7\u00e3o <strong>evita substitui\u00e7\u00f5es desnecess\u00e1rias e ajuda a controlar o investimento inicial do projeto<\/strong>. Para encontrar essa configura\u00e7\u00e3o, a VulcaNet analisa PABX, contact center, conectores e requisitos do ambiente antes de propor a implanta\u00e7\u00e3o.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-580c0bb9 e-con-full e-flex e-con e-child\" data-id=\"580c0bb9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-63c51094 elementor-widget elementor-widget-button\" data-id=\"63c51094\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ver Vantagens com Vendas<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-370b7f5e elementor-widget elementor-widget-button\" data-id=\"370b7f5e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ver Vantagens com Parcerias<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5100f87a e-con-full sect-container sect-container-a e-flex e-con e-parent\" data-id=\"5100f87a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-53b52604 sect-content e-flex e-con-boxed e-con e-child\" data-id=\"53b52604\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5a0796f6 e-con-full e-flex e-con e-child\" data-id=\"5a0796f6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-30a1b871 elementor-widget elementor-widget-image\" data-id=\"30a1b871\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/09\/telefonia-para-sap-customer-experience-3-como-a-telefonia-para-sap-customer-experience-funciona-no-dia-a-dia-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-21250\" alt=\"Agente usando Telefonia para SAP Customer Experience no contato di\u00e1rio\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/09\/telefonia-para-sap-customer-experience-3-como-a-telefonia-para-sap-customer-experience-funciona-no-dia-a-dia-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/09\/telefonia-para-sap-customer-experience-3-como-a-telefonia-para-sap-customer-experience-funciona-no-dia-a-dia-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5a47cc28 e-con-full e-flex e-con e-child\" data-id=\"5a47cc28\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-413c6704 elementor-widget elementor-widget-heading\" data-id=\"413c6704\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Como a Telefonia para SAP Customer Experience funciona no dia a dia?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-669edac9 elementor-widget elementor-widget-text-editor\" data-id=\"669edac9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>A Telefonia para SAP Customer Experience simplifica cada contato ao conectar discagem, identifica\u00e7\u00e3o e hist\u00f3rico ao trabalho di\u00e1rio.<\/strong><\/p><p><strong>O usu\u00e1rio seleciona um n\u00famero no SAP e inicia a chamada sem digitar dados em outro aplicativo.<\/strong> Nas chamadas recebidas, a identifica\u00e7\u00e3o pode localizar o cliente e apresentar cadastro, conta ou ticket relacionado. Ap\u00f3s o encerramento, a atividade telef\u00f4nica pode registrar data, hor\u00e1rio, dura\u00e7\u00e3o e dire\u00e7\u00e3o da chamada.<\/p><p>Essa integra\u00e7\u00e3o click-to-call no SAP CX <strong>reduz erros e permite que o profissional concentre aten\u00e7\u00e3o na conversa<\/strong>. Com base nesses requisitos, a VulcaNet configura e testa esse fluxo conforme os objetos do SAP, entregando <strong>mais agilidade<\/strong> para vendas e atendimento.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-47ead45f e-con-full e-flex e-con e-child\" data-id=\"47ead45f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-42c96bdd elementor-widget elementor-widget-button\" data-id=\"42c96bdd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Automatizar Meus Contatos<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d03872b elementor-widget elementor-widget-button\" data-id=\"3d03872b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Revender Fluxos Integrados<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-6653036a e-con-full sect-container sect-container-b e-flex e-con e-parent\" data-id=\"6653036a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7dd386b2 sect-content e-flex e-con-boxed e-con e-child\" data-id=\"7dd386b2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1d631c57 e-con-full e-flex e-con e-child\" data-id=\"1d631c57\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d627ca7 elementor-widget elementor-widget-image\" data-id=\"3d627ca7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/09\/telefonia-para-sap-customer-experience-4-como-funciona-a-arquitetura-da-integracao-cti-para-sap-customer-experience-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-21251\" alt=\"Arquitetura da Integra\u00e7\u00e3o CTI para SAP Customer Experience entre voz e SAP\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/09\/telefonia-para-sap-customer-experience-4-como-funciona-a-arquitetura-da-integracao-cti-para-sap-customer-experience-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/09\/telefonia-para-sap-customer-experience-4-como-funciona-a-arquitetura-da-integracao-cti-para-sap-customer-experience-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-8bb2a9 e-con-full e-flex e-con e-child\" data-id=\"8bb2a9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-47e2d821 elementor-widget elementor-widget-heading\" data-id=\"47e2d821\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Como funciona a arquitetura da Integra\u00e7\u00e3o CTI para SAP Customer Experience?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1664614c elementor-widget elementor-widget-text-editor\" data-id=\"1664614c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>A integra\u00e7\u00e3o CTI para SAP Customer Experience organiza cada camada t\u00e9cnica para manter voz e contexto trabalhando em conjunto.<\/strong><\/p><p>O fluxo liga a rede telef\u00f4nica, operadora, SIP Trunk, PABX ou contact center ao conector e ao ambiente SAP. No SAP Service Cloud Version 2, um widget pode trocar eventos de chamada pelo navegador. Ambientes SAP C4C anteriores podem utilizar widget ou adaptador local, conforme vers\u00e3o e configura\u00e7\u00e3o. Na <strong>integra\u00e7\u00e3o SIP SAP Customer Experience<\/strong>, a telefonia executa \u00e1udio, roteamento e grava\u00e7\u00e3o, enquanto o SAP <strong>organiza atividades e dados<\/strong>.<\/p><p><strong>Esse trabalho \u00e9 conduzido pela VulcaNet, que mapeia essas depend\u00eancias, integra os componentes e testa os eventos antes da entrada em produ\u00e7\u00e3o.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-6e4b5cda e-con-full e-flex e-con e-child\" data-id=\"6e4b5cda\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-39037297 elementor-widget elementor-widget-button\" data-id=\"39037297\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Agendar Reuni\u00e3o com Vendas<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24c0f720 elementor-widget elementor-widget-button\" data-id=\"24c0f720\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Agendar Reuni\u00e3o com Parcerias<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3278f e-con-full sect-container sect-ref-estrat e-flex e-con e-parent\" data-id=\"3278f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7b87e57e e-con-full e-flex e-con e-child\" data-id=\"7b87e57e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-618874e5 toc-exclude elementor-widget elementor-widget-heading\" data-id=\"618874e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">A VulcaNet <strong>protege<\/strong>, garante sua seguran\u00e7a em todas as etapas.<\/h3>\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7e07ffe1 e-con-full e-flex e-con e-child\" data-id=\"7e07ffe1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e6c11d1 elementor-widget elementor-widget-button\" data-id=\"e6c11d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Agendar Demonstra\u00e7\u00e3o<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70da02ba elementor-widget elementor-widget-button\" data-id=\"70da02ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ver Vantagens para Revenda<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1ea3cb05 e-con-full sect-container sect-container-a e-flex e-con e-parent\" data-id=\"1ea3cb05\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-f7d6468 sect-content e-flex e-con-boxed e-con e-child\" data-id=\"f7d6468\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-296c0287 e-con-full e-flex e-con e-child\" data-id=\"296c0287\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-769e8e elementor-widget elementor-widget-image\" data-id=\"769e8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/09\/telefonia-para-sap-customer-experience-5-telefonia-para-sap-customer-experience-coloca-o-contexto-do-cliente-na-mesma-tela-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-21252\" alt=\"Telefonia para SAP Customer Experience com contexto do cliente na tela\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/09\/telefonia-para-sap-customer-experience-5-telefonia-para-sap-customer-experience-coloca-o-contexto-do-cliente-na-mesma-tela-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/09\/telefonia-para-sap-customer-experience-5-telefonia-para-sap-customer-experience-coloca-o-contexto-do-cliente-na-mesma-tela-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5435d3a0 e-con-full e-flex e-con e-child\" data-id=\"5435d3a0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45d4f5ba elementor-widget elementor-widget-heading\" data-id=\"45d4f5ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Telefonia para SAP Customer Experience coloca o contexto do cliente na mesma tela\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49d362c7 elementor-widget elementor-widget-text-editor\" data-id=\"49d362c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Telefonia para SAP Customer Experience permite conversar com o cliente enquanto informa\u00e7\u00f5es relevantes permanecem acess\u00edveis na mesma tela.<\/strong><\/p><p>Assim, contas, contatos, oportunidades, tickets e intera\u00e7\u00f5es anteriores podem orientar o profissional durante a chamada. Com esse contexto, a equipe pesquisa menos e <strong>evita solicitar novamente dados j\u00e1 registrados no SAP<\/strong>. A <strong>telefonia integrada ao SAP CX<\/strong> tamb\u00e9m <strong>preserva a continuidade quando diferentes vendedores ou atendentes assumem o relacionamento<\/strong>.<\/p><p><strong>Para viabilizar esse atendimento contextual, a VulcaNet integra a identifica\u00e7\u00e3o telef\u00f4nica aos objetos adequados do ambiente SAP da empresa.<\/strong> Cada <strong>conversa parte do hist\u00f3rico dispon\u00edvel<\/strong> e <strong>segue o est\u00e1gio real da demanda<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-38743cb3 e-con-full e-flex e-con e-child\" data-id=\"38743cb3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-34d59894 elementor-widget elementor-widget-button\" data-id=\"34d59894\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contratar Atendimento Contextual<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d7f1c49 elementor-widget elementor-widget-button\" data-id=\"d7f1c49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Revender Atendimento Contextual<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-718991ad e-con-full sect-container sect-container-b e-flex e-con e-parent\" data-id=\"718991ad\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-65797627 sect-content e-flex e-con-boxed e-con e-child\" data-id=\"65797627\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2f013ebe e-con-full e-flex e-con e-child\" data-id=\"2f013ebe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-394815a9 elementor-widget elementor-widget-image\" data-id=\"394815a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/09\/telefonia-para-sap-customer-experience-6-integracao-cti-para-sap-customer-experience-automatiza-o-historico-de-voz-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-21253\" alt=\"Integra\u00e7\u00e3o CTI para SAP Customer Experience automatiza o hist\u00f3rico de voz\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/09\/telefonia-para-sap-customer-experience-6-integracao-cti-para-sap-customer-experience-automatiza-o-historico-de-voz-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/09\/telefonia-para-sap-customer-experience-6-integracao-cti-para-sap-customer-experience-automatiza-o-historico-de-voz-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2070d175 e-con-full e-flex e-con e-child\" data-id=\"2070d175\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-782c97c3 elementor-widget elementor-widget-heading\" data-id=\"782c97c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Integra\u00e7\u00e3o CTI para SAP Customer Experience automatiza o hist\u00f3rico de voz\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d44f42 elementor-widget elementor-widget-text-editor\" data-id=\"3d44f42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>A integra\u00e7\u00e3o CTI para SAP Customer Experience torna o hist\u00f3rico de voz mais completo e menos dependente de registros manuais.<\/strong><\/p><p><strong>Chamadas realizadas<\/strong> ou <strong>atendidas<\/strong> podem <strong>gerar atividades ligadas ao cliente<\/strong> e ao processo de neg\u00f3cio correspondente. No encerramento, o fluxo pode atualizar hor\u00e1rio, dura\u00e7\u00e3o, dire\u00e7\u00e3o e refer\u00eancia externa da grava\u00e7\u00e3o, quando contratada. Esse <strong>registro de chamadas no SAP Customer Experience<\/strong> <strong>reduz anota\u00e7\u00f5es avulsas e facilita a consulta das intera\u00e7\u00f5es<\/strong>.<\/p><p>\u00c9 por isso que a VulcaNet configura os eventos e v\u00ednculos necess\u00e1rios para transformar cada chamada eleg\u00edvel em informa\u00e7\u00e3o \u00fatil dentro do SAP. <strong>Ganhe informa\u00e7\u00f5es mais consistentes para acompanhar produtividade<\/strong>, <strong>qualidade<\/strong>, <strong>auditoria<\/strong> e <strong>pend\u00eancias operacionais<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3dfa531d e-con-full e-flex e-con e-child\" data-id=\"3dfa531d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-234cc25e elementor-widget elementor-widget-button\" data-id=\"234cc25e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contratar Automa\u00e7\u00e3o<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7db0b6b1 elementor-widget elementor-widget-button\" data-id=\"7db0b6b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Revender Automa\u00e7\u00e3o<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2ddc2c33 e-con-full sect-container sect-container-a e-flex e-con e-parent\" data-id=\"2ddc2c33\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-44f6ca78 sect-content e-flex e-con-boxed e-con e-child\" data-id=\"44f6ca78\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-16f46c5f e-con-full e-flex e-con e-child\" data-id=\"16f46c5f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1645ad7 elementor-widget elementor-widget-image\" data-id=\"1645ad7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/09\/telefonia-para-sap-customer-experience-7-click-to-call-no-sap-cx-reduz-tarefas-manuais-e-acelera-os-contatos-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-21254\" alt=\"Click-to-Call no SAP CX iniciado diretamente pelo cadastro do cliente\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/09\/telefonia-para-sap-customer-experience-7-click-to-call-no-sap-cx-reduz-tarefas-manuais-e-acelera-os-contatos-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/09\/telefonia-para-sap-customer-experience-7-click-to-call-no-sap-cx-reduz-tarefas-manuais-e-acelera-os-contatos-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-534095aa e-con-full e-flex e-con e-child\" data-id=\"534095aa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-135e73f1 elementor-widget elementor-widget-heading\" data-id=\"135e73f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Click-to-Call no SAP CX reduz tarefas manuais e acelera os contatos\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71b0fb59 elementor-widget elementor-widget-text-editor\" data-id=\"71b0fb59\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>O click-to-call no SAP CX acelera contatos ao eliminar a c\u00f3pia e a digita\u00e7\u00e3o manual de n\u00fameros telef\u00f4nicos.<\/strong><\/p><p>O usu\u00e1rio inicia a chamada pelo contato, lead, oportunidade ou ticket exibido na pr\u00f3pria interface do SAP. Essa <strong>telefonia integrada ao SAP CX<\/strong> <strong>reduz erros de discagem e encurta etapas antes de cada conversa<\/strong>. Essa etapa conta com a atua\u00e7\u00e3o da VulcaNet, que integra e testa a discagem nos objetos definidos, <strong>facilitando uma rotina comercial e operacional mais produtiva<\/strong>.<\/p><p>O <strong>ganho aparece em atividades recorrentes<\/strong> como prospec\u00e7\u00e3o, follow-up, negocia\u00e7\u00e3o e atendimento de solicita\u00e7\u00f5es. Com <strong>menos altern\u00e2ncia entre aplicativos<\/strong>, sua equipe <strong>mant\u00e9m o foco e utiliza o SAP de forma mais consistente<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7200d83f e-con-full e-flex e-con e-child\" data-id=\"7200d83f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-42dbc2af elementor-widget elementor-widget-button\" data-id=\"42dbc2af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ativar Click-to-Call<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-799b710d elementor-widget elementor-widget-button\" data-id=\"799b710d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Revender Click-to-Call<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-338a59a8 e-con-full sect-container sect-container-b e-flex e-con e-parent\" data-id=\"338a59a8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-79ad67a7 sect-content e-flex e-con-boxed e-con e-child\" data-id=\"79ad67a7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7cdc0b14 e-con-full e-flex e-con e-child\" data-id=\"7cdc0b14\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-74195261 elementor-widget elementor-widget-image\" data-id=\"74195261\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/09\/telefonia-para-sap-customer-experience-8-voz-para-operacoes-sap-cx-com-portabilidade-e-presenca-regional-em-qualquer-ddd-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-21255\" alt=\"Voz para Opera\u00e7\u00f5es SAP CX conectando n\u00fameros empresariais em diferentes DDDs\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/09\/telefonia-para-sap-customer-experience-8-voz-para-operacoes-sap-cx-com-portabilidade-e-presenca-regional-em-qualquer-ddd-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/09\/telefonia-para-sap-customer-experience-8-voz-para-operacoes-sap-cx-com-portabilidade-e-presenca-regional-em-qualquer-ddd-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7ef2a5d0 e-con-full e-flex e-con e-child\" data-id=\"7ef2a5d0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cb464ae elementor-widget elementor-widget-heading\" data-id=\"cb464ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Voz para Opera\u00e7\u00f5es SAP CX com portabilidade e presen\u00e7a regional em qualquer DDD do Brasil\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f118d09 elementor-widget elementor-widget-text-editor\" data-id=\"3f118d09\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>A Voz para Opera\u00e7\u00f5es SAP CX preserva canais conhecidos pelos clientes e amplia a presen\u00e7a telef\u00f4nica regional da empresa.<\/strong><\/p><p>N\u00fameros empresariais existentes podem ser mantidos por meio da portabilidade, enquanto novas numera\u00e7\u00f5es podem ser ativadas em qualquer DDD do Brasil para apoiar filiais, unidades remotas, equipes distribu\u00eddas e estrat\u00e9gias comerciais locais. Essa telefonia para SAP Customer Experience <strong>facilita a expans\u00e3o da opera\u00e7\u00e3o e mant\u00e9m a continuidade dos canais de contato durante projetos de migra\u00e7\u00e3o ou integra\u00e7\u00e3o<\/strong>.<\/p><p>Com a VulcaNet, sua empresa pode <strong>preservar seus n\u00fameros atuais<\/strong> ou <strong>ampliar sua presen\u00e7a com novas numera\u00e7\u00f5es regionais<\/strong>, <a href=\"https:\/\/vulcanet.com.br\/diferenciais\/area-de-cobertura-e-atuacao\/\"><strong>contando com cobertura nas 5.571 cidades e nos 67 DDDs do Brasil<\/strong><\/a>, <strong>infraestrutura de telefonia<\/strong> e <a href=\"https:\/\/vulcanet.com.br\/diferenciais\/atendimento-personalizado-e-suporte-especializado\/\"><strong>suporte especializado<\/strong><\/a> para integrar a opera\u00e7\u00e3o ao <strong>SAP Customer Experience<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3af311b9 e-con-full e-flex e-con e-child\" data-id=\"3af311b9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ee3193 elementor-widget elementor-widget-button\" data-id=\"ee3193\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contratar DDDs<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71f5c9db elementor-widget elementor-widget-button\" data-id=\"71f5c9db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Revender DDDs<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-44caeb59 e-con-full sect-container sect-container-a e-flex e-con e-parent\" data-id=\"44caeb59\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-272e959 sect-content e-flex e-con-boxed e-con e-child\" data-id=\"272e959\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-4bcd2805 e-con-full e-flex e-con e-child\" data-id=\"4bcd2805\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2db11e28 elementor-widget elementor-widget-image\" data-id=\"2db11e28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/09\/telefonia-para-sap-customer-experience-9-telefonia-integrada-ao-sap-cx-concentra-voz-implantacao-e-suporte-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-21256\" alt=\"Telefonia Integrada ao SAP CX concentra voz, implanta\u00e7\u00e3o e suporte\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/09\/telefonia-para-sap-customer-experience-9-telefonia-integrada-ao-sap-cx-concentra-voz-implantacao-e-suporte-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/09\/telefonia-para-sap-customer-experience-9-telefonia-integrada-ao-sap-cx-concentra-voz-implantacao-e-suporte-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5f4f9c60 e-con-full e-flex e-con e-child\" data-id=\"5f4f9c60\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-49cfb7fe elementor-widget elementor-widget-heading\" data-id=\"49cfb7fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Telefonia Integrada ao SAP CX concentra voz, implanta\u00e7\u00e3o e suporte\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c05b109 elementor-widget elementor-widget-text-editor\" data-id=\"4c05b109\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>A Telefonia integrada ao SAP CX simplifica a contrata\u00e7\u00e3o ao reunir infraestrutura, integra\u00e7\u00e3o, implanta\u00e7\u00e3o e suporte em uma entrega coordenada.<\/strong><\/p><p>A composi\u00e7\u00e3o pode incluir numera\u00e7\u00e3o empresarial, <strong>SIP Trunk<\/strong>, <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/pabx-virtual\/\"><strong>PABX Virtual<\/strong><\/a> e <strong>integra\u00e7\u00e3o CTI para SAP Customer Experience<\/strong>. A proposta pode separar setup, licen\u00e7as, ramais, n\u00fameros, canais, chamadas e opcionais para tornar o custo total compreens\u00edvel. <strong>Centralizar essas camadas<\/strong> <strong>reduz a fragmenta\u00e7\u00e3o entre fornecedores e facilita a identifica\u00e7\u00e3o de responsabilidades t\u00e9cnicas<\/strong>.<\/p><p><strong>A partir dessas defini\u00e7\u00f5es, a VulcaNet dimensiona, implanta e acompanha os componentes contratados conforme as necessidades de cada opera\u00e7\u00e3o.<\/strong> Consiga atendimento empresarial em portugu\u00eas por uma <a href=\"https:\/\/vulcanet.com.br\/diferenciais\/operadora-de-telefonia-fixa-stfc-autorizada-pela-anatel\/\"><strong>operadora de STFC brasileira autorizada pela Anatel<\/strong><\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2d5b9253 e-con-full e-flex e-con e-child\" data-id=\"2d5b9253\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1378782f elementor-widget elementor-widget-button\" data-id=\"1378782f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quero Contratar<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f6e784b elementor-widget elementor-widget-button\" data-id=\"f6e784b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quero Revender<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-441762aa e-con-full sect-container sect-container-b e-flex e-con e-parent\" data-id=\"441762aa\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5df2e04d sect-content e-flex e-con-boxed e-con e-child\" data-id=\"5df2e04d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-fc99d74 e-con-full e-flex e-con e-child\" data-id=\"fc99d74\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6cefada6 elementor-widget elementor-widget-image\" data-id=\"6cefada6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/09\/telefonia-para-sap-customer-experience-10-chamadas-em-processos-de-cliente-sap-fortalecem-a-continuidade-do-relacionamento-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-21257\" alt=\"Chamadas em Processos de Cliente SAP conectando vendas e atendimento\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/09\/telefonia-para-sap-customer-experience-10-chamadas-em-processos-de-cliente-sap-fortalecem-a-continuidade-do-relacionamento-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/09\/telefonia-para-sap-customer-experience-10-chamadas-em-processos-de-cliente-sap-fortalecem-a-continuidade-do-relacionamento-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-55c7af3d e-con-full e-flex e-con e-child\" data-id=\"55c7af3d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-13bdc1bf elementor-widget elementor-widget-heading\" data-id=\"13bdc1bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Chamadas em Processos de Cliente SAP fortalecem a continuidade do relacionamento\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32180c62 elementor-widget elementor-widget-text-editor\" data-id=\"32180c62\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>As Chamadas em Processos de Cliente SAP mant\u00eam o hist\u00f3rico acess\u00edvel e ajudam diferentes equipes a dar continuidade ao relacionamento.<\/strong><\/p><p>Antes de uma nova conversa, vendedores e atendentes podem consultar contatos anteriores, pend\u00eancias e informa\u00e7\u00f5es relevantes. O v\u00ednculo com leads, oportunidades, contas e tickets <strong>facilita a transfer\u00eancia de atividades sem perder o contexto<\/strong>. Nessa telefonia para SAP Customer Experience, tentativas de contato e resultados ficam associados ao processo acompanhado pela empresa.<\/p><p>Os dados consolidados <strong>apoiam a gest\u00e3o da carteira<\/strong>, o <strong>avan\u00e7o de vendas<\/strong> e a <strong>evolu\u00e7\u00e3o dos atendimentos<\/strong>. <strong>Receba o suporte da VulcaNet para configurar esses relacionamentos para que a voz contribua com uma vis\u00e3o cont\u00ednua da jornada do cliente<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-4881e61e e-con-full e-flex e-con e-child\" data-id=\"4881e61e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1fb78a6c elementor-widget elementor-widget-button\" data-id=\"1fb78a6c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Falar com Vendas<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-349f0930 elementor-widget elementor-widget-button\" data-id=\"349f0930\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Falar com Parcerias<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1398e2b9 e-con-full sect-container sect-ref-estrat e-flex e-con e-parent\" data-id=\"1398e2b9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-4680dc8d e-con-full e-flex e-con e-child\" data-id=\"4680dc8d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a889823 toc-exclude elementor-widget elementor-widget-heading\" data-id=\"a889823\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">A VulcaNet \u00e9 <strong>vision\u00e1ria<\/strong>, molda o futuro.<\/h3>\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7e8f34f9 e-con-full e-flex e-con e-child\" data-id=\"7e8f34f9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cc62cd4 elementor-widget elementor-widget-button\" data-id=\"cc62cd4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Agendar Demonstra\u00e7\u00e3o<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb99708 elementor-widget elementor-widget-button\" data-id=\"bb99708\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ver Vantagens para Revenda<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-6cf93536 e-con-full sect-container sect-container-a e-flex e-con e-parent\" data-id=\"6cf93536\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-63588b35 sect-content e-flex e-con-boxed e-con e-child\" data-id=\"63588b35\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3622fcc4 e-con-full e-flex e-con e-child\" data-id=\"3622fcc4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b06d80b elementor-widget elementor-widget-image\" data-id=\"2b06d80b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/09\/telefonia-para-sap-customer-experience-11-telefonia-para-sap-customer-experience-em-sales-cloud-service-cloud-e-c4c-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-21258\" alt=\"Telefonia para SAP Customer Experience validada em Sales Cloud, Service Cloud e C4C\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/09\/telefonia-para-sap-customer-experience-11-telefonia-para-sap-customer-experience-em-sales-cloud-service-cloud-e-c4c-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/09\/telefonia-para-sap-customer-experience-11-telefonia-para-sap-customer-experience-em-sales-cloud-service-cloud-e-c4c-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2919f2fc e-con-full e-flex e-con e-child\" data-id=\"2919f2fc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5072a252 elementor-widget elementor-widget-heading\" data-id=\"5072a252\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Telefonia para SAP Customer Experience em Sales Cloud, Service Cloud e C4C\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55d9472b elementor-widget elementor-widget-text-editor\" data-id=\"55d9472b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>A Telefonia para SAP Customer Experience exige compatibilidade comprovada com aplica\u00e7\u00f5es, vers\u00f5es, objetos e customiza\u00e7\u00f5es do ambiente empresarial.<\/strong><\/p><p><strong>SAP Sales Cloud e SAP Service Cloud Version 2 podem utilizar um widget CTI integrado \u00e0 interface.<\/strong> Testes em homologa\u00e7\u00e3o confirmam click-to-call, identifica\u00e7\u00e3o, atividades, controles e comportamento diante das configura\u00e7\u00f5es existentes. Ambientes SAP C4C anteriores podem demandar widget, adaptador local ou outra abordagem tecnicamente compat\u00edvel.<\/p><p>Para definir a arquitetura da Telefonia para SAP CX, a VulcaNet mapeia o cen\u00e1rio, executa os testes e documenta os recursos aprovados, proporcionando <strong>mais previsibilidade<\/strong>, <strong>seguran\u00e7a t\u00e9cnica<\/strong> e <strong>agilidade na ativa\u00e7\u00e3o<\/strong>. A valida\u00e7\u00e3o da <strong>telefonia integrada ao SAP CX<\/strong> <strong>permite preparar a implanta\u00e7\u00e3o em produ\u00e7\u00e3o com recursos personalizados ao ambiente e \u00e0s necessidades d<\/strong>a sua opera\u00e7\u00e3o.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-630ba4ad e-con-full e-flex e-con e-child\" data-id=\"630ba4ad\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e3238ad elementor-widget elementor-widget-button\" data-id=\"3e3238ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Agendar Reuni\u00e3o com Vendas<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36e8240d elementor-widget elementor-widget-button\" data-id=\"36e8240d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Agendar Reuni\u00e3o com Parcerias<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-591b02fc e-con-full sect-container sect-container-b e-flex e-con e-parent\" data-id=\"591b02fc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-d66c6a8 sect-content e-flex e-con-boxed e-con e-child\" data-id=\"d66c6a8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-4bc08ca e-con-full e-flex e-con e-child\" data-id=\"4bc08ca\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-61214e31 elementor-widget elementor-widget-image\" data-id=\"61214e31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/09\/telefonia-para-sap-customer-experience-12-integracao-cti-para-sap-customer-experience-com-click-to-call-screen-pop-e-controles-de-chamada-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-21259\" alt=\"Integra\u00e7\u00e3o CTI para SAP Customer Experience com controles de chamada\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/09\/telefonia-para-sap-customer-experience-12-integracao-cti-para-sap-customer-experience-com-click-to-call-screen-pop-e-controles-de-chamada-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/09\/telefonia-para-sap-customer-experience-12-integracao-cti-para-sap-customer-experience-com-click-to-call-screen-pop-e-controles-de-chamada-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1c975800 e-con-full e-flex e-con e-child\" data-id=\"1c975800\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5b9f7249 elementor-widget elementor-widget-heading\" data-id=\"5b9f7249\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Integra\u00e7\u00e3o CTI para SAP Customer Experience com click-to-call, screen pop e controles de chamada\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61b475a elementor-widget elementor-widget-text-editor\" data-id=\"61b475a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>A <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/integracao-cti\/\"><strong>Integra\u00e7\u00e3o CTI para SAP Customer Experience<\/strong><\/a> concentra os recursos de chamada na interface utilizada por vendas e atendimento, proporcionando mais agilidade, contexto e produtividade \u00e0s equipes.<\/strong><\/p><p>Com o click-to-call, o SAP envia \u00e0 telefonia o n\u00famero selecionado para iniciar chamadas diretamente pelo ambiente de trabalho, <strong>reduzindo etapas na opera\u00e7\u00e3o<\/strong>. Nas chamadas recebidas, o screen pop utiliza a identifica\u00e7\u00e3o do originador para localizar contatos, contas ou tickets e apresentar rapidamente as informa\u00e7\u00f5es relacionadas ao atendimento. Esse <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/pabx-virtual\/\"><strong>PABX integrado ao SAP CX<\/strong><\/a> tamb\u00e9m pode <strong>disponibilizar controles de chamada para atender<\/strong>, <strong>desligar<\/strong>, <strong>colocar em espera e transferir diretamente pela interface<\/strong>.<\/p><p>A VulcaNet configura a integra\u00e7\u00e3o conforme os fluxos da empresa, habilita os recursos compat\u00edveis e realiza testes das principais a\u00e7\u00f5es para oferecer uma experi\u00eancia de <strong>telefonia integrada ao SAP CX<\/strong>. A solu\u00e7\u00e3o \u00e9 <strong>dimensionada de acordo com as capacidades do conector<\/strong>, da telefonia e da vers\u00e3o utilizada, permitindo aproveitar os recursos dispon\u00edveis de forma alinhada \u00e0 opera\u00e7\u00e3o.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-98fbe4f e-con-full e-flex e-con e-child\" data-id=\"98fbe4f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-114a7d39 elementor-widget elementor-widget-button\" data-id=\"114a7d39\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Falar com Vendas<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5205e44c elementor-widget elementor-widget-button\" data-id=\"5205e44c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Falar com Parcerias<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-4696d5f4 e-con-full sect-container sect-container-a e-flex e-con e-parent\" data-id=\"4696d5f4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-574d4849 sect-content e-flex e-con-boxed e-con e-child\" data-id=\"574d4849\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-6a134896 e-con-full e-flex e-con e-child\" data-id=\"6a134896\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-89351ec elementor-widget elementor-widget-image\" data-id=\"89351ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/09\/telefonia-para-sap-customer-experience-13-pabx-integrado-ao-sap-cx-para-ramais-filas-e-equipes-distribuidas-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-21260\" alt=\"PABX Integrado ao SAP CX para ramais, filas e equipes distribu\u00eddas\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/09\/telefonia-para-sap-customer-experience-13-pabx-integrado-ao-sap-cx-para-ramais-filas-e-equipes-distribuidas-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/09\/telefonia-para-sap-customer-experience-13-pabx-integrado-ao-sap-cx-para-ramais-filas-e-equipes-distribuidas-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3828985f e-con-full e-flex e-con e-child\" data-id=\"3828985f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24219346 elementor-widget elementor-widget-heading\" data-id=\"24219346\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">PABX Integrado ao SAP CX para ramais, filas e equipes distribu\u00eddas\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3478d52c elementor-widget elementor-widget-text-editor\" data-id=\"3478d52c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>O PABX integrado ao SAP CX conecta equipes distribu\u00eddas aos mesmos fluxos de atendimento, permitindo uma opera\u00e7\u00e3o mais integrada entre diferentes unidades e modelos de trabalho.<\/strong><\/p><p>Ramais virtuais em webphones ou softphones oferecem flexibilidade para profissionais presenciais, h\u00edbridos e remotos. Filas, <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/ura\/\"><strong>URA<\/strong><\/a> e <strong>regras de roteamento<\/strong> distribuem as chamadas de <strong>forma organizada para os grupos mais adequados<\/strong>, enquanto os <strong>dados coletados ao longo da intera\u00e7\u00e3o<\/strong> podem <strong>acompanhar a chamada e fornecer mais contexto<\/strong> ao agente durante o atendimento.<\/p><p>A VulcaNet avalia a compatibilidade da opera\u00e7\u00e3o, configura ramais e roteamento e planeja uma integra\u00e7\u00e3o que <strong>preserve investimentos existentes<\/strong> e <strong>facilite a evolu\u00e7\u00e3o da telefonia integrada ao SAP CX<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-d96a404 e-con-full e-flex e-con e-child\" data-id=\"d96a404\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-454d406c elementor-widget elementor-widget-button\" data-id=\"454d406c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contratar PABX Integrado<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c1a14a5 elementor-widget elementor-widget-button\" data-id=\"2c1a14a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Revender PABX Integrado<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-733a9f31 e-con-full sect-container sect-container-b e-flex e-con e-parent\" data-id=\"733a9f31\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2e5b3362 sect-content e-flex e-con-boxed e-con e-child\" data-id=\"2e5b3362\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5396fb11 e-con-full e-flex e-con e-child\" data-id=\"5396fb11\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3902de26 elementor-widget elementor-widget-image\" data-id=\"3902de26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/09\/telefonia-para-sap-customer-experience-14-integracao-sip-sap-customer-experience-conecta-numeros-e-canais-de-voz-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-21261\" alt=\"Integra\u00e7\u00e3o SIP SAP Customer Experience conectando n\u00fameros e canais de voz\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/09\/telefonia-para-sap-customer-experience-14-integracao-sip-sap-customer-experience-conecta-numeros-e-canais-de-voz-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/09\/telefonia-para-sap-customer-experience-14-integracao-sip-sap-customer-experience-conecta-numeros-e-canais-de-voz-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-545c9faa e-con-full e-flex e-con e-child\" data-id=\"545c9faa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-731d2ce3 elementor-widget elementor-widget-heading\" data-id=\"731d2ce3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Integra\u00e7\u00e3o SIP SAP Customer Experience conecta n\u00fameros e canais de voz\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d6e9bc5 elementor-widget elementor-widget-text-editor\" data-id=\"7d6e9bc5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>A Integra\u00e7\u00e3o SIP SAP Customer Experience conecta a numera\u00e7\u00e3o p\u00fablica \u00e0 infraestrutura de voz necess\u00e1ria para ampliar a efici\u00eancia e a continuidade da opera\u00e7\u00e3o empresarial.<\/strong><\/p><p>O <strong>SIP Trunk entrega as chamadas<\/strong> ao <strong>PABX<\/strong> ou <strong>contact center<\/strong> respons\u00e1vel pelo roteamento para usu\u00e1rios e filas. O dimensionamento adequado de canais simult\u00e2neos proporciona capacidade para acompanhar o volume de chamadas e <strong>permite que a opera\u00e7\u00e3o cres\u00e7a de forma planejada<\/strong>. Essa <strong>telefonia integrada ao SAP CX<\/strong> tamb\u00e9m combina conectividade est\u00e1vel, lat\u00eancia controlada e recursos de conting\u00eancia para manter qualidade e disponibilidade nas comunica\u00e7\u00f5es.<\/p><p>Nesse cen\u00e1rio, a VulcaNet dimensiona canais, avalia a conectividade e configura a infraestrutura de voz para sustentar o fluxo integrado com efici\u00eancia. Redund\u00e2ncia, monitoramento e capacidade escal\u00e1vel <strong>fortalecem a continuidade das chamadas<\/strong> e <strong>permitem ampliar a estrutura conforme a demanda da empresa<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5b75d880 e-con-full e-flex e-con e-child\" data-id=\"5b75d880\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f7726bb elementor-widget elementor-widget-button\" data-id=\"3f7726bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contratar Canais<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65c1a9c2 elementor-widget elementor-widget-button\" data-id=\"65c1a9c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Revender Canais<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5b6d98a0 e-con-full sect-container sect-container-a e-flex e-con e-parent\" data-id=\"5b6d98a0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5e672966 sect-content e-flex e-con-boxed e-con e-child\" data-id=\"5e672966\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-c0d68d0 e-con-full e-flex e-con e-child\" data-id=\"c0d68d0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-783ed3a elementor-widget elementor-widget-image\" data-id=\"783ed3a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/09\/telefonia-para-sap-customer-experience-15-registro-de-chamadas-no-sap-customer-experience-com-atividades-e-gravacoes-vinculadas-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-21262\" alt=\"Registro de Chamadas no SAP Customer Experience com atividades vinculadas\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/09\/telefonia-para-sap-customer-experience-15-registro-de-chamadas-no-sap-customer-experience-com-atividades-e-gravacoes-vinculadas-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/09\/telefonia-para-sap-customer-experience-15-registro-de-chamadas-no-sap-customer-experience-com-atividades-e-gravacoes-vinculadas-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-6ba62729 e-con-full e-flex e-con e-child\" data-id=\"6ba62729\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7646e8f4 elementor-widget elementor-widget-heading\" data-id=\"7646e8f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Registro de Chamadas no SAP Customer Experience com atividades e grava\u00e7\u00f5es vinculadas\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-407c4c6b elementor-widget elementor-widget-text-editor\" data-id=\"407c4c6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>O registro de chamadas no SAP Customer Experience organiza o hist\u00f3rico das intera\u00e7\u00f5es e oferece mais contexto para acompanhamento, qualidade e gest\u00e3o do atendimento.<\/strong><\/p><p>Eventos de aceite e encerramento podem criar ou atualizar atividades com data, hora, dura\u00e7\u00e3o e dire\u00e7\u00e3o da chamada. Cada atividade pode ser vinculada a contatos, contas, oportunidades ou tickets, <strong>facilitando o acesso \u00e0s informa\u00e7\u00f5es relevantes durante a jornada do cliente<\/strong>. Quando a grava\u00e7\u00e3o for contratada, uma refer\u00eancia externa tamb\u00e9m pode <strong>integrar esse hist\u00f3rico de telefonia para SAP Customer Experience<\/strong>.<\/p><p><strong>A VulcaNet configura os v\u00ednculos, controles de acesso e recursos t\u00e9cnicos contratados para manter o hist\u00f3rico de telefonia organizado e alinhado \u00e0s pol\u00edticas da sua empresa.<\/strong> Assim, sua opera\u00e7\u00e3o <strong>ganha mais controle<\/strong> sobre seguran\u00e7a, reten\u00e7\u00e3o, LGPD e as informa\u00e7\u00f5es das intera\u00e7\u00f5es.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-446c76a2 e-con-full e-flex e-con e-child\" data-id=\"446c76a2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-54fa986a elementor-widget elementor-widget-button\" data-id=\"54fa986a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Agendar Reuni\u00e3o com Vendas<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-681ece9 elementor-widget elementor-widget-button\" data-id=\"681ece9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Agendar Reuni\u00e3o com Parcerias<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1b1bdccc e-con-full sect-container sect-container-b e-flex e-con e-parent\" data-id=\"1b1bdccc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-214a2744 sect-content e-flex e-con-boxed e-con e-child\" data-id=\"214a2744\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-8a813c8 e-con-full e-flex e-con e-child\" data-id=\"8a813c8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-27e4864 elementor-widget elementor-widget-image\" data-id=\"27e4864\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/09\/telefonia-para-sap-customer-experience-16-telefonia-ip-com-sap-cx-para-mobilidade-e-continuidade-da-operacao-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-21263\" alt=\"Telefonia IP com SAP CX conectando equipes presenciais e remotas\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/09\/telefonia-para-sap-customer-experience-16-telefonia-ip-com-sap-cx-para-mobilidade-e-continuidade-da-operacao-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/09\/telefonia-para-sap-customer-experience-16-telefonia-ip-com-sap-cx-para-mobilidade-e-continuidade-da-operacao-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-31714ae7 e-con-full e-flex e-con e-child\" data-id=\"31714ae7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9e276d8 elementor-widget elementor-widget-heading\" data-id=\"9e276d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Telefonia IP com SAP CX para mobilidade e continuidade da opera\u00e7\u00e3o\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7dcaed25 elementor-widget elementor-widget-text-editor\" data-id=\"7dcaed25\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>A Telefonia IP com SAP CX oferece mobilidade \u00e0s equipes e mant\u00e9m as chamadas integradas aos processos corporativos acompanhados no SAP.<\/strong><\/p><p>Com ramais virtuais, usu\u00e1rios autorizados podem atender em escrit\u00f3rios, filiais ou ambientes remotos, <strong>preservando a continuidade da comunica\u00e7\u00e3o empresarial<\/strong>. Uma infraestrutura adequada de rede corporativa, internet e conex\u00f5es por VPN contribui para manter qualidade e estabilidade. Essa voz para <strong>Opera\u00e7\u00f5es SAP CX<\/strong> tamb\u00e9m pode <strong>contar com monitoramento<\/strong>, <strong>redund\u00e2ncia<\/strong> e <strong>suporte para ampliar a disponibilidade do atendimento<\/strong>.<\/p><p><strong>A VulcaNet testa a infraestrutura, configura conting\u00eancias e acompanha a opera\u00e7\u00e3o conforme os n\u00edveis de servi\u00e7o contratados, oferecendo uma solu\u00e7\u00e3o de voz mais confi\u00e1vel para equipes qu<\/strong>e utilizam o SAP CX.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-280712b7 e-con-full e-flex e-con e-child\" data-id=\"280712b7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5252d869 elementor-widget elementor-widget-button\" data-id=\"5252d869\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quero Contratar<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c65dc67 elementor-widget elementor-widget-button\" data-id=\"4c65dc67\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quero Revender<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-76cc3d35 e-con-full sect-container sect-ref-estrat e-flex e-con e-parent\" data-id=\"76cc3d35\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-52648545 e-con-full e-flex e-con e-child\" data-id=\"52648545\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7368dabf toc-exclude elementor-widget elementor-widget-heading\" data-id=\"7368dabf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">A VulcaNet <strong>rompe barreiras<\/strong>, para voc\u00ea vencer.<\/h3>\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1e3823c9 e-con-full e-flex e-con e-child\" data-id=\"1e3823c9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d5b54b4 elementor-widget elementor-widget-button\" data-id=\"3d5b54b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Agendar Demonstra\u00e7\u00e3o<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d3ead2f elementor-widget elementor-widget-button\" data-id=\"1d3ead2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ver Vantagens para Revenda<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-72647e3 e-flex e-con-boxed e-con e-parent\" data-id=\"72647e3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5f62c3c6 content paragrafo-sem-margem e-con-full e-flex e-con e-child\" data-id=\"5f62c3c6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-57879ebd e-con-full e-flex e-con e-child\" data-id=\"57879ebd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-69dfa6b0 elementor-widget elementor-widget-heading\" data-id=\"69dfa6b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Compare os modelos e escolha a melhor telefonia integrada ao SAP\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d75052 texto-grande elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"8d75052\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>A escolha da telefonia integrada ao SAP deve considerar muito mais do que o pre\u00e7o por chamada.<\/strong><\/p><p><strong>Compatibilidade com SAP Sales Cloud<\/strong>, <strong>SAP Service Cloud<\/strong> ou <strong>SAP C4C<\/strong>, <strong>qualidade de voz<\/strong>, <strong>implanta\u00e7\u00e3o<\/strong>, <strong>suporte<\/strong>, <strong>seguran\u00e7a<\/strong>, <strong>numera\u00e7\u00e3o<\/strong> e <strong>continuidade operacional<\/strong> afetam o custo total e a experi\u00eancia das equipes.<\/p><p>A compara\u00e7\u00e3o abaixo apresenta diferen\u00e7as t\u00edpicas entre uma entrega coordenada pela VulcaNet, modelos de operadoras tradicionais e provedores VoIP pouco especializados<strong>.<\/strong> <strong>Sua empresa pode avaliar responsabilidades, riscos e capacidade de evolu\u00e7\u00e3o antes de solicitar uma proposta<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-55263d15 e-con-full comp-solucao e-flex e-con e-child\" data-id=\"55263d15\" data-element_type=\"container\" data-e-type=\"container\" id=\"comp-solucao\">\n\t\t\t\t<div class=\"elementor-element elementor-element-592fe1c7 eael-dt-th-align-center table-comp eael-table-align-center elementor-widget elementor-widget-eael-data-table\" data-id=\"592fe1c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-data-table.default\">\n\t\t\t\t\t<style>\n\t\t\t@media (max-width: 767px) {\n\t\t\t   #eael-data-table-wrapper-592fe1c7.custom-responsive-option-enable .eael-data-table thead {\n                    display: none;\n               }\n               #eael-data-table-wrapper-592fe1c7.custom-responsive-option-enable .eael-data-table tbody tr td {\n                    float: none;\n                    clear: left;\n                    width: 100%;\n                    text-align: left;\n                    display: flex;\n                    align-items: center;\n                }\n\t\t\t}\n\t\t\t<\/style>\t\t<div class=\"eael-data-table-wrap custom-responsive-option-enable\" data-table_id=\"592fe1c7\" id=\"eael-data-table-wrapper-592fe1c7\" data-custom_responsive=\"true\">\n\t\t\t<table class=\"tablesorter eael-data-table center\" id=\"eael-data-table-592fe1c7\">\n\t\t\t    <thead>\n\t\t\t        <tr class=\"table-header\">\n\t\t\t\t\t\t\t\t\t            <th class=\"table-comp-header table-comp-header-recursos sorting\" id=\"\" colspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"data-table-header-text\">Recursos<\/span><\/th>\n\t\t\t        \t\t\t\t            <th class=\"table-comp-header table-comp-header-vulcanet sorting\" id=\"\" colspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-star data-header-icon\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t            \t\t\t\t\t\t\t\t<span class=\"data-table-header-text\">Operadora Moderna <br>VulcaNet<\/span><\/th>\n\t\t\t        \t\t\t\t            <th class=\"table-comp-header table-comp-header-tradicional sorting\" id=\"\" colspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"data-table-header-text\">Operadoras <br>Tradicional<\/span><\/th>\n\t\t\t        \t\t\t\t            <th class=\"table-comp-header table-comp-header-voip sorting\" id=\"\" colspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"data-table-header-text\">Operadoras <br>VoIP<\/span><\/th>\n\t\t\t        \t\t\t\t        <\/tr>\n\t\t\t    <\/thead>\n\t\t\t  \t<tbody>\n\t\t\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-recurso\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tCompatibilidade com SAP\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-vulcanet\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tDiagn\u00f3stico de vers\u00f5es, objetos e customiza\u00e7\u00f5es, com valida\u00e7\u00e3o da integra\u00e7\u00e3o CTI em homologa\u00e7\u00e3o.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-tradicional\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tA integra\u00e7\u00e3o com SAP pode depender de fornecedores adicionais e projetos conduzidos separadamente.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-voip\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tPode haver pouco dom\u00ednio sobre SAP Sales Cloud, SAP Service Cloud e SAP C4C.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-recurso\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tImplanta\u00e7\u00e3o\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-vulcanet\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tEngenharia coordenada entre telefonia, conector CTI, numera\u00e7\u00e3o, rede e ambiente SAP.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-tradicional\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tProcessos padronizados podem oferecer menor flexibilidade para arquiteturas e fluxos espec\u00edficos.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-voip\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tA implanta\u00e7\u00e3o pode se limitar \u00e0 ativa\u00e7\u00e3o de ramais, sem homologa\u00e7\u00e3o completa dos eventos no SAP.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-recurso\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tEscopo da solu\u00e7\u00e3o\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-vulcanet\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tTelefonia, SIP Trunk ou PABX Virtual, integra\u00e7\u00e3o, numera\u00e7\u00e3o, implanta\u00e7\u00e3o e suporte em uma entrega.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-tradicional\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tA telefonia costuma ser fornecida separadamente da camada de integra\u00e7\u00e3o com o CRM.\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-voip\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tPode fornecer apenas voz ou software, deixando componentes cr\u00edticos sob responsabilidade do cliente.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-recurso\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tAutoma\u00e7\u00e3o no SAP\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-vulcanet\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tClick-to-call, screen pop e registro de chamadas configurados conforme os objetos compat\u00edveis.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-tradicional\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\u00c9 comum manter a discagem e registros separados dos processos comerciais e de atendimento.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-voip\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tIntegra\u00e7\u00f5es gen\u00e9ricas podem n\u00e3o relacionar corretamente chamadas, contas, oportunidades e tickets.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-recurso\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tSuporte empresarial\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-vulcanet\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tAtendimento t\u00e9cnico em portugu\u00eas por empresa especializada em telefonia, conectividade e nuvem.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-tradicional\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tDemandas de integra\u00e7\u00e3o podem passar por diferentes \u00e1reas e filas de atendimento.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-voip\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tA estrutura de suporte pode ser limitada para ambientes SAP de maior criticidade.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-recurso\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tQualidade e continuidade\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-vulcanet\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tDimensionamento de rede, canais, monitoramento, redund\u00e2ncia e conting\u00eancia conforme o projeto contratado.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-tradicional\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tA conectividade e a integra\u00e7\u00e3o com o SAP podem ser tratadas como projetos independentes.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-voip\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tSLA, monitoramento e rotas de conting\u00eancia podem n\u00e3o atender opera\u00e7\u00f5es empresariais complexas.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-recurso\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tEscalabilidade\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-vulcanet\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tRamais, usu\u00e1rios, n\u00fameros e canais simult\u00e2neos dimensionados para acompanhar a evolu\u00e7\u00e3o da opera\u00e7\u00e3o.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-tradicional\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tAmplia\u00e7\u00f5es podem envolver processos comerciais mais r\u00edgidos e prazos distintos entre servi\u00e7os.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-voip\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tO crescimento pode expor limita\u00e7\u00f5es de infraestrutura, suporte ou capacidade de chamadas.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-recurso\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tNumera\u00e7\u00e3o e cobertura\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-vulcanet\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tPortabilidade de n\u00fameros eleg\u00edveis e novas numera\u00e7\u00f5es em diferentes DDDs, conforme disponibilidade.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-tradicional\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tA oferta de numera\u00e7\u00e3o pode n\u00e3o estar coordenada com o cronograma da integra\u00e7\u00e3o SAP.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-voip\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tPode depender de terceiros para numera\u00e7\u00e3o p\u00fablica, portabilidade e cobertura nacional.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-recurso\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tSeguran\u00e7a e governan\u00e7a\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-vulcanet\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tConfigura\u00e7\u00e3o de acessos, registros e grava\u00e7\u00f5es conforme o escopo e as pol\u00edticas definidas pela empresa.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-tradicional\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tDados de telefonia e dados do SAP podem permanecer administrados em ambientes desconectados.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-voip\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tControles de acesso, reten\u00e7\u00e3o, auditoria e documenta\u00e7\u00e3o podem ser menos abrangentes.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-recurso\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tPrevisibilidade de custos\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-vulcanet\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tProposta com separa\u00e7\u00e3o de setup, mensalidade, usu\u00e1rios, canais, n\u00fameros, chamadas e opcionais.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-tradicional\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tTelefonia, integra\u00e7\u00e3o e suporte podem aparecer em contratos ou centros de custo distintos.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-voip\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tPre\u00e7os iniciais reduzidos podem n\u00e3o representar implanta\u00e7\u00e3o, suporte e integra\u00e7\u00e3o necess\u00e1rias.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t    <\/tbody>\n\t\t\t<\/table>\n\t\t<\/div>\n\t  \t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-60986260 e-con-full e-flex e-con e-child\" data-id=\"60986260\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7f91cae4 elementor-widget-mobile__width-inherit largura-total elementor-widget__width-inherit elementor-widget elementor-widget-button\" data-id=\"7f91cae4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#contato\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quero Contratar<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ce1707a elementor-widget-mobile__width-inherit largura-total elementor-widget__width-inherit elementor-widget elementor-widget-button\" data-id=\"4ce1707a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quero Revender<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-73aae313 e-flex e-con-boxed e-con e-parent\" data-id=\"73aae313\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-26bc47a e-con-full e-flex e-con e-child\" data-id=\"26bc47a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-10bc0986 e-con-full e-flex e-con e-child\" data-id=\"10bc0986\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-930d8a5 elementor-widget elementor-widget-heading\" data-id=\"930d8a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contrate telefonia integrada ao SAP com escopo e custos transparentes\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5bf1079e elementor-widget__width-inherit texto-grande elementor-widget elementor-widget-text-editor\" data-id=\"5bf1079e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Os <strong>planos de Telefonia para SAP Customer Experience come\u00e7am em R\\$499 por m\u00eas<\/strong> e <strong>s\u00e3o configurados de acordo com o ambiente<\/strong>, a <strong>capacidade<\/strong> e as <strong>necessidades de cada opera\u00e7\u00e3o empresarial<\/strong>.<\/p><p>A proposta pode combinar vers\u00e3o do SAP, usu\u00e1rios, canais simult\u00e2neos, n\u00fameros, tr\u00e1fego, <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/sip-trunk-na-nuvem\/\"><strong>SIP Trunk<\/strong><\/a> ou <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/pabx-virtual\/\"><strong>PABX Virtual<\/strong><\/a>, <strong>integra\u00e7\u00e3o CTI<\/strong>, <strong>implanta\u00e7\u00e3o<\/strong>, <strong>suporte<\/strong> e <strong>recursos opcionais<\/strong>. Setup, licen\u00e7as, chamadas, <strong>portabilidade<\/strong> e <strong>grava\u00e7\u00e3o s\u00e3o apresentados<\/strong> conforme a composi\u00e7\u00e3o contratada, <strong>facilitando a escolha do plano e a previs\u00e3o do investimento<\/strong>.<\/p><p>A VulcaNet realiza o <strong>diagn\u00f3stico t\u00e9cnico-comercial<\/strong> e <strong>estrutura uma solu\u00e7\u00e3o adequada ao uso da sua empresa<\/strong>, com <strong>composi\u00e7\u00e3o comercial<\/strong> clara, <a href=\"https:\/\/vulcanet.com.br\/diferenciais\/atendimento-personalizado-e-suporte-especializado\/\"><strong>suporte em portugu\u00eas<\/strong><\/a> e <strong>servi\u00e7os de telefonia dimensionados para acompanhar a opera\u00e7\u00e3o<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-23d19308 e-con-full e-flex e-con e-child\" data-id=\"23d19308\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7098701d elementor-widget elementor-widget-button\" data-id=\"7098701d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quero Contratar<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a280593 elementor-widget elementor-widget-button\" data-id=\"1a280593\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quero Revender<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5b2d1091 e-con-full e-flex e-con e-child\" data-id=\"5b2d1091\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4cac1ec6 elementor-widget__width-inherit price-table-custom elementor-widget elementor-widget-price-table\" data-id=\"4cac1ec6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"price-table.default\">\n\t\t\t\t\t\n\t\t<div class=\"elementor-price-table\">\n\t\t\t\t\t\t\t<div class=\"elementor-price-table__header\">\n\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-price-table__heading\">\n\t\t\t\t\t\tPlano Crescimento\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-price-table__subheading\">\n\t\t\t\t\t\t\tB\u00e1sico para aumentar seu desempenho!\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"elementor-price-table__price\">\n\t\t\t\t\t\t\t\t<span class=\"elementor-price-table__currency\">R$<\/span>\t\t\t\t\t\t\t\t\t<span class=\"elementor-price-table__integer-part\">\n\t\t\t\t\t\t499\t\t\t\t\t<\/span>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-price-table__after-price\">\n\t\t\t\t\t\t<span class=\"elementor-price-table__fractional-part\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-price-table__period elementor-typo-excluded\">\/m\u00eas<\/span>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<ul class=\"elementor-price-table__features-list\">\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"elementor-repeater-item-ac24596\">\n\t\t\t\t\t\t\t<div class=\"elementor-price-table__feature-inner\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-search\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M505 442.7L405.3 343c-4.5-4.5-10.6-7-17-7H372c27.6-35.3 44-79.7 44-128C416 93.1 322.9 0 208 0S0 93.1 0 208s93.1 208 208 208c48.3 0 92.7-16.4 128-44v16.3c0 6.4 2.5 12.5 7 17l99.7 99.7c9.4 9.4 24.6 9.4 33.9 0l28.3-28.3c9.4-9.4 9.4-24.6.1-34zM208 336c-70.7 0-128-57.2-128-128 0-70.7 57.2-128 128-128 70.7 0 128 57.2 128 128 0 70.7-57.2 128-128 128z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\tDiagn\u00f3stico de compatibilidade com o ambiente SAP\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"elementor-repeater-item-1653339\">\n\t\t\t\t\t\t\t<div class=\"elementor-price-table__feature-inner\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-phone-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M497.39 361.8l-112-48a24 24 0 0 0-28 6.9l-49.6 60.6A370.66 370.66 0 0 1 130.6 204.11l60.6-49.6a23.94 23.94 0 0 0 6.9-28l-48-112A24.16 24.16 0 0 0 122.6.61l-104 24A24 24 0 0 0 0 48c0 256.5 207.9 464 464 464a24 24 0 0 0 23.4-18.6l24-104a24.29 24.29 0 0 0-14.01-27.6z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\tClick-to-call, screen pop e registro de chamadas\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"elementor-repeater-item-cab957f\">\n\t\t\t\t\t\t\t<div class=\"elementor-price-table__feature-inner\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-server\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M480 160H32c-17.673 0-32-14.327-32-32V64c0-17.673 14.327-32 32-32h448c17.673 0 32 14.327 32 32v64c0 17.673-14.327 32-32 32zm-48-88c-13.255 0-24 10.745-24 24s10.745 24 24 24 24-10.745 24-24-10.745-24-24-24zm-64 0c-13.255 0-24 10.745-24 24s10.745 24 24 24 24-10.745 24-24-10.745-24-24-24zm112 248H32c-17.673 0-32-14.327-32-32v-64c0-17.673 14.327-32 32-32h448c17.673 0 32 14.327 32 32v64c0 17.673-14.327 32-32 32zm-48-88c-13.255 0-24 10.745-24 24s10.745 24 24 24 24-10.745 24-24-10.745-24-24-24zm-64 0c-13.255 0-24 10.745-24 24s10.745 24 24 24 24-10.745 24-24-10.745-24-24-24zm112 248H32c-17.673 0-32-14.327-32-32v-64c0-17.673 14.327-32 32-32h448c17.673 0 32 14.327 32 32v64c0 17.673-14.327 32-32 32zm-48-88c-13.255 0-24 10.745-24 24s10.745 24 24 24 24-10.745 24-24-10.745-24-24-24zm-64 0c-13.255 0-24 10.745-24 24s10.745 24 24 24 24-10.745 24-24-10.745-24-24-24z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\tSIP Trunk ou PABX Virtual dimensionado\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"elementor-repeater-item-6e287d7\">\n\t\t\t\t\t\t\t<div class=\"elementor-price-table__feature-inner\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrows-alt-h\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M377.941 169.941V216H134.059v-46.059c0-21.382-25.851-32.09-40.971-16.971L7.029 239.029c-9.373 9.373-9.373 24.568 0 33.941l86.059 86.059c15.119 15.119 40.971 4.411 40.971-16.971V296h243.882v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.568 0-33.941l-86.059-86.059c-15.119-15.12-40.971-4.412-40.971 16.97z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\tPortabilidade eleg\u00edvel ou novas numera\u00e7\u00f5es empresariais\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"elementor-repeater-item-83e507c\">\n\t\t\t\t\t\t\t<div class=\"elementor-price-table__feature-inner\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-tools\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M501.1 395.7L384 278.6c-23.1-23.1-57.6-27.6-85.4-13.9L192 158.1V96L64 0 0 64l96 128h62.1l106.6 106.6c-13.6 27.8-9.2 62.3 13.9 85.4l117.1 117.1c14.6 14.6 38.2 14.6 52.7 0l52.7-52.7c14.5-14.6 14.5-38.2 0-52.7zM331.7 225c28.3 0 54.9 11 74.9 31l19.4 19.4c15.8-6.9 30.8-16.5 43.8-29.5 37.1-37.1 49.7-89.3 37.9-136.7-2.2-9-13.5-12.1-20.1-5.5l-74.4 74.4-67.9-11.3L334 98.9l74.4-74.4c6.6-6.6 3.4-17.9-5.7-20.2-47.4-11.7-99.6.9-136.6 37.9-28.5 28.5-41.9 66.1-41.2 103.6l82.1 82.1c8.1-1.9 16.5-2.9 24.7-2.9zm-103.9 82l-56.7-56.7L18.7 402.8c-25 25-25 65.5 0 90.5s65.5 25 90.5 0l123.6-123.6c-7.6-19.9-9.9-41.6-5-62.7zM64 472c-13.2 0-24-10.8-24-24 0-13.3 10.7-24 24-24s24 10.7 24 24c0 13.2-10.7 24-24 24z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\tImplanta\u00e7\u00e3o e testes em ambiente de homologa\u00e7\u00e3o\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"elementor-repeater-item-a941754\">\n\t\t\t\t\t\t\t<div class=\"elementor-price-table__feature-inner\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-list-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M464 480H48c-26.51 0-48-21.49-48-48V80c0-26.51 21.49-48 48-48h416c26.51 0 48 21.49 48 48v352c0 26.51-21.49 48-48 48zM128 120c-22.091 0-40 17.909-40 40s17.909 40 40 40 40-17.909 40-40-17.909-40-40-40zm0 96c-22.091 0-40 17.909-40 40s17.909 40 40 40 40-17.909 40-40-17.909-40-40-40zm0 96c-22.091 0-40 17.909-40 40s17.909 40 40 40 40-17.909 40-40-17.909-40-40-40zm288-136v-32c0-6.627-5.373-12-12-12H204c-6.627 0-12 5.373-12 12v32c0 6.627 5.373 12 12 12h200c6.627 0 12-5.373 12-12zm0 96v-32c0-6.627-5.373-12-12-12H204c-6.627 0-12 5.373-12 12v32c0 6.627 5.373 12 12 12h200c6.627 0 12-5.373 12-12zm0 96v-32c0-6.627-5.373-12-12-12H204c-6.627 0-12 5.373-12 12v32c0 6.627 5.373 12 12 12h200c6.627 0 12-5.373 12-12z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\tCanais simult\u00e2neos escal\u00e1veis conforme a demanda\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"elementor-repeater-item-4e0a60c\">\n\t\t\t\t\t\t\t<div class=\"elementor-price-table__feature-inner\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-headset\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M192 208c0-17.67-14.33-32-32-32h-16c-35.35 0-64 28.65-64 64v48c0 35.35 28.65 64 64 64h16c17.67 0 32-14.33 32-32V208zm176 144c35.35 0 64-28.65 64-64v-48c0-35.35-28.65-64-64-64h-16c-17.67 0-32 14.33-32 32v112c0 17.67 14.33 32 32 32h16zM256 0C113.18 0 4.58 118.83 0 256v16c0 8.84 7.16 16 16 16h16c8.84 0 16-7.16 16-16v-16c0-114.69 93.31-208 208-208s208 93.31 208 208h-.12c.08 2.43.12 165.72.12 165.72 0 23.35-18.93 42.28-42.28 42.28H320c0-26.51-21.49-48-48-48h-32c-26.51 0-48 21.49-48 48s21.49 48 48 48h181.72c49.86 0 90.28-40.42 90.28-90.28V256C507.42 118.83 398.82 0 256 0z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\tSuporte t\u00e9cnico empresarial em portugu\u00eas\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"elementor-repeater-item-daeac4c\">\n\t\t\t\t\t\t\t<div class=\"elementor-price-table__feature-inner\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\tOperadora STFC autorizada pela Anatel\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"elementor-price-table__footer\">\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-price-table__button elementor-button elementor-size-md\" href=\"#contato\" target=\"_blank\">\n\t\t\t\t\t\t\tContratar J\u00e1\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"elementor-ribbon elementor-ribbon-left\">\n\t\t\t\t<div class=\"elementor-ribbon-inner\">\n\t\t\t\t\tA PARTIR DE\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-412dfd04 e-con-full secao-sub-plano e-flex e-con e-child\" data-id=\"412dfd04\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3d23ad4a e-con-full secao-plano e-flex e-con e-child\" data-id=\"3d23ad4a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-290f5265 e-con-full e-flex e-con e-child\" data-id=\"290f5265\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-25b92990 elementor-widget elementor-widget-heading\" data-id=\"25b92990\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">PLANO<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c2d9255 elementor-widget elementor-widget-heading\" data-id=\"2c2d9255\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Personalizado<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b19c670 elementor-widget elementor-widget-heading\" data-id=\"4b19c670\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Tudo do jeito que voc\u00ea e a sua empresa precisar.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1364d80d e-flex e-con-boxed e-con e-child\" data-id=\"1364d80d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5fc8f2f4 elementor-widget-mobile__width-inherit largura-total elementor-widget elementor-widget-button\" data-id=\"5fc8f2f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#contato\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Falar com Especialista<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-19543fb2 e-con-full secao-sub-plano e-flex e-con e-child\" data-id=\"19543fb2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2afc9ed0 e-con-full e-flex e-con e-child\" data-id=\"2afc9ed0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-546f1f3b elementor-widget elementor-widget-heading\" data-id=\"546f1f3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Precisa de Integra\u00e7\u00f5es?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-bb20cc e-flex e-con-boxed e-con e-child\" data-id=\"bb20cc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-146ac803 elementor-widget-mobile__width-inherit largura-total elementor-widget elementor-widget-button\" data-id=\"146ac803\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#contato\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Falar com Especialista<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-339ff14d e-con-full sect-container sect-container-b sect-center e-flex e-con e-parent\" data-id=\"339ff14d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-704d880c sect-content e-flex e-con-boxed e-con e-child\" data-id=\"704d880c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-30f41fdd e-con-full e-flex e-con e-child\" data-id=\"30f41fdd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-49489bde elementor-widget elementor-widget-heading\" data-id=\"49489bde\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Perguntas e Respostas Frequentes sobre Telefonia para SAP Customer Experience<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-799d64e3 elementor-widget__width-inherit elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"799d64e3\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"FAQ\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t\t            <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-799d64e3\" data-scroll-on-click=\"\" data-scroll-speed=\"300\" data-accordion-id=\"799d64e3\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n            <div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"como-integrar-a-telefonia-ao-sap-customer-experience\" class=\"elementor-tab-title eael-accordion-header active-default\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-2041\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Como integrar a telefonia ao SAP Customer Experience?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-2041\" class=\"eael-accordion-content clearfix active-default\" data-tab=\"1\" aria-labelledby=\"como-integrar-a-telefonia-ao-sap-customer-experience\"><strong>A integra\u00e7\u00e3o come\u00e7a pelo diagn\u00f3stico da vers\u00e3o do SAP, dos objetos de neg\u00f3cio e da infraestrutura de voz existente.<\/strong><br><br>Na <strong>Telefonia para SAP Customer Experience<\/strong>, n\u00fameros p\u00fablicos chegam \u00e0 operadora, ao SIP Trunk, PABX ou contact center e seguem para um conector ou widget CTI ligado ao SAP Sales Cloud ou SAP Service Cloud.<br><br>Depois, s\u00e3o configurados click-to-call, screen pop, identifica\u00e7\u00e3o por ANI e atividades telef\u00f4nicas. <strong>A VulcaNet testa eventos, permiss\u00f5es, formatos de n\u00famero e fluxos em homologa\u00e7\u00e3o antes da ativa\u00e7\u00e3o em produ\u00e7\u00e3o.<\/strong><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"o-sap-sales-cloud-ou-sap-service-cloud-possui-telefonia-cti-nativa\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-2042\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">O SAP Sales Cloud ou SAP Service Cloud possui telefonia CTI nativa?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-2042\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"o-sap-sales-cloud-ou-sap-service-cloud-possui-telefonia-cti-nativa\"><strong>N\u00e3o, o SAP Sales Cloud e o SAP Service Cloud n\u00e3o fornecem sozinhos toda a infraestrutura e todos os controles necess\u00e1rios para telefonia CTI.<\/strong><br><br>Na <strong>Telefonia Integrada ao SAP CX<\/strong>, um provedor de comunica\u00e7\u00e3o entrega chamadas, roteamento, n\u00fameros, \u00e1udio, grava\u00e7\u00e3o e widget ou adaptador, conforme o cen\u00e1rio; o SAP <strong>organiza o contexto e as atividades do cliente<\/strong>. Em ambientes SAP Service Cloud Version 2, o widget troca eventos pelo navegador. Em vers\u00f5es anteriores do SAP C4C, a abordagem pode envolver widget ou adaptador local.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"quais-verses-do-sap-so-compatveis-com-a-telefonia-para-sap-customer-experience\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"3\" aria-controls=\"elementor-tab-content-2043\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Quais vers\u00f5es do SAP s\u00e3o compat\u00edveis com a Telefonia para SAP Customer Experience?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-2043\" class=\"eael-accordion-content clearfix\" data-tab=\"3\" aria-labelledby=\"quais-verses-do-sap-so-compatveis-com-a-telefonia-para-sap-customer-experience\"><strong>A compatibilidade precisa ser confirmada para a vers\u00e3o e a configura\u00e7\u00e3o espec\u00edficas da empresa.<\/strong><br><br>A <strong>Telefonia para SAP Customer Experience<\/strong> pode atender cen\u00e1rios de SAP Sales Cloud, SAP Service Cloud Version 2 e SAP Cloud for Customer, tamb\u00e9m chamado SAP C4C. Ambientes atuais podem utilizar widget CTI incorporado, enquanto vers\u00f5es anteriores podem exigir widget, adaptador local ou outra arquitetura compat\u00edvel.<br><br><strong>Objetos de neg\u00f3cio, extens\u00f5es, permiss\u00f5es, autentica\u00e7\u00e3o e customiza\u00e7\u00f5es influenciam o escopo.<\/strong> Por isso, a VulcaNet recomenda o diagn\u00f3stico e homologa\u00e7\u00e3o antes da entrada em produ\u00e7\u00e3o.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"-possvel-fazer-click-to-call-diretamente-no-sap-cx\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"4\" aria-controls=\"elementor-tab-content-2044\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">\u00c9 poss\u00edvel fazer click-to-call diretamente no SAP CX?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-2044\" class=\"eael-accordion-content clearfix\" data-tab=\"4\" aria-labelledby=\"-possvel-fazer-click-to-call-diretamente-no-sap-cx\"><strong>Sim, o click-to-call pode iniciar uma chamada a partir do n\u00famero exibido em contatos, leads, contas, oportunidades ou tickets.<\/strong><br><br>Na <strong>Telefonia para SAP Customer Experience<\/strong>, o SAP envia o n\u00famero selecionado ao widget ou sistema de telefonia, que realiza a chamada conforme as permiss\u00f5es e regras configuradas. O recurso <strong>reduz c\u00f3pia<\/strong>, <strong>digita\u00e7\u00e3o manual<\/strong> e <strong>erros de discagem<\/strong>, al\u00e9m de <strong>acelerar prospec\u00e7\u00e3o<\/strong>, follow-up e atendimento.<br><br><strong>A disponibilidade deve ser validada para a vers\u00e3o, os objetos e o conector usados pela empresa.<\/strong><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"as-chamadas-recebidas-podem-abrir-automaticamente-o-cadastro-do-cliente-no-sap\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"5\" aria-controls=\"elementor-tab-content-2045\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">As chamadas recebidas podem abrir automaticamente o cadastro do cliente no SAP?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-2045\" class=\"eael-accordion-content clearfix\" data-tab=\"5\" aria-labelledby=\"as-chamadas-recebidas-podem-abrir-automaticamente-o-cadastro-do-cliente-no-sap\"><strong>Sim, chamadas recebidas podem acionar o screen pop e apresentar o cadastro relacionado antes ou durante o atendimento.<\/strong><br><br><strong>Na Telefonia Integrada ao SAP CX, o ANI, ou n\u00famero de origem, \u00e9 comparado aos telefones registrados para localizar contatos, contas ou tickets.<\/strong> Dados coletados na <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/ura\/\"><strong>URA<\/strong><\/a> tamb\u00e9m podem acompanhar a intera\u00e7\u00e3o, quando a arquitetura permitir. A qualidade do resultado depende da normaliza\u00e7\u00e3o dos n\u00fameros, inclusive com varia\u00e7\u00f5es de +55 e DDD, e da configura\u00e7\u00e3o dos objetos.<br><br><strong>A VulcaNet valida esses cen\u00e1rios em homologa\u00e7\u00e3o.<\/strong><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"a-telefonia-para-sap-customer-experience-registra-as-chamadas-automaticamente\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"6\" aria-controls=\"elementor-tab-content-2046\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">A Telefonia para SAP Customer Experience registra as chamadas automaticamente?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-2046\" class=\"eael-accordion-content clearfix\" data-tab=\"6\" aria-labelledby=\"a-telefonia-para-sap-customer-experience-registra-as-chamadas-automaticamente\"><strong>Sim, chamadas eleg\u00edveis podem criar ou atualizar automaticamente uma atividade telef\u00f4nica no hist\u00f3rico do cliente.<\/strong><br><br>Na <strong>Telefonia para SAP Customer Experience<\/strong>, eventos de aceite e encerramento podem registrar data, hora, dura\u00e7\u00e3o, dire\u00e7\u00e3o, contato relacionado e refer\u00eancia externa da intera\u00e7\u00e3o. A atividade tamb\u00e9m pode ser vinculada a conta, oportunidade ou ticket, conforme os objetos configurados. A automa\u00e7\u00e3o <strong>reduz anota\u00e7\u00f5es avulsas<\/strong>, mas os campos e eventos dispon\u00edveis dependem da vers\u00e3o do SAP e do conector.<br><br><strong>A VulcaNet testa cada v\u00ednculo antes da produ\u00e7\u00e3o.<\/strong><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"a-integrao-cti-para-sap-customer-experience-funciona-com-o-pabx-sip-trunk-ou-contact-center-atual\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"7\" aria-controls=\"elementor-tab-content-2047\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">A Integra\u00e7\u00e3o CTI para SAP Customer Experience funciona com o PABX, SIP Trunk ou contact center atual?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-2047\" class=\"eael-accordion-content clearfix\" data-tab=\"7\" aria-labelledby=\"a-integrao-cti-para-sap-customer-experience-funciona-com-o-pabx-sip-trunk-ou-contact-center-atual\"><strong>Em muitos cen\u00e1rios, sim. A <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/integracao-cti\/\"><strong>Integra\u00e7\u00e3o CTI para SAP Customer Experience<\/strong><\/a> pode aproveitar PABX, SIP Trunk ou contact center existentes quando houver APIs, eventos, controles e compatibilidade adequados.<\/strong><br><br><strong>A an\u00e1lise verifica plataforma, vers\u00e3o, autentica\u00e7\u00e3o, roteamento, grava\u00e7\u00e3o, formatos de n\u00famero e capacidade do conector.<\/strong> Se alguma camada n\u00e3o atender ao fluxo desejado, a proposta pode prever adapta\u00e7\u00e3o ou substitui\u00e7\u00e3o apenas do componente necess\u00e1rio.<br><br>Essa avalia\u00e7\u00e3o <strong>evita trocas desnecess\u00e1rias e permite comparar o custo de preservar a infraestrutura com o de adotar<\/strong> <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/pabx-virtual\/\"><strong>PABX Virtual<\/strong><\/a> ou telefonia da VulcaNet.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"quais-etapas-compem-uma-integrao-cti-para-sap-customer-experience\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"8\" aria-controls=\"elementor-tab-content-2048\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Quais etapas comp\u00f5em uma Integra\u00e7\u00e3o CTI para SAP Customer Experience?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-2048\" class=\"eael-accordion-content clearfix\" data-tab=\"8\" aria-labelledby=\"quais-etapas-compem-uma-integrao-cti-para-sap-customer-experience\"><strong>O processo normalmente inclui diagn\u00f3stico, desenho da arquitetura, defini\u00e7\u00e3o do escopo, configura\u00e7\u00e3o, homologa\u00e7\u00e3o, ativa\u00e7\u00e3o e acompanhamento.<\/strong><br><br>Na <strong>Integra\u00e7\u00e3o CTI para SAP Customer Experience<\/strong>, o diagn\u00f3stico identifica vers\u00e3o do SAP, objetos, customiza\u00e7\u00f5es, PABX ou contact center, n\u00fameros, canais, rede, autentica\u00e7\u00e3o e pol\u00edticas de grava\u00e7\u00e3o. Em seguida, s\u00e3o configurados widget ou adaptador, click-to-call, screen pop e Phone Call Activity.<br><br><strong>Os testes validam chamadas recebidas, realizadas, perdidas, transfer\u00eancias e v\u00ednculos.<\/strong> A produ\u00e7\u00e3o ocorre ap\u00f3s aprova\u00e7\u00e3o dos fluxos e prepara\u00e7\u00e3o dos usu\u00e1rios e respons\u00e1veis t\u00e9cnicos.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"a-telefonia-para-sap-customer-experience-permite-portar-nmeros-ou-contratar-novos-nmeros-em-qualquer-ddd\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"9\" aria-controls=\"elementor-tab-content-2049\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">A Telefonia para SAP Customer Experience permite portar n\u00fameros ou contratar novos n\u00fameros em qualquer DDD?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-2049\" class=\"eael-accordion-content clearfix\" data-tab=\"9\" aria-labelledby=\"a-telefonia-para-sap-customer-experience-permite-portar-nmeros-ou-contratar-novos-nmeros-em-qualquer-ddd\"><strong>Sim, n\u00fameros atuais podem ser portados quando forem eleg\u00edveis e passarem pelas valida\u00e7\u00f5es cadastrais e regras operacionais aplic\u00e1veis.<\/strong><br><br>A <strong>Telefonia para SAP Customer Experience<\/strong> tamb\u00e9m <strong>permite contratar novas numera\u00e7\u00f5es empresariais em diferentes DDDs do Brasil<\/strong>, conforme disponibilidade e an\u00e1lise da opera\u00e7\u00e3o. Portabilidade <strong>preserva o n\u00famero existente<\/strong>; nova numera\u00e7\u00e3o cria outro n\u00famero e n\u00e3o transforma o DDD atual. O prazo da portabilidade n\u00e3o corresponde ao prazo total da integra\u00e7\u00e3o SAP.<br><br><strong>A VulcaNet, <a href=\"https:\/\/vulcanet.com.br\/diferenciais\/operadora-de-telefonia-fixa-stfc-autorizada-pela-anatel\/\"><strong>operadora STFC autorizada pela Anatel<\/strong><\/a>, coordena a numera\u00e7\u00e3o junto ao projeto.<\/strong><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"quanto-tempo-leva-a-implantao-da-telefonia-para-sap-customer-experience-e-quais-so-os-requisitos\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"10\" aria-controls=\"elementor-tab-content-20410\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Quanto tempo leva a implanta\u00e7\u00e3o da Telefonia para SAP Customer Experience e quais s\u00e3o os requisitos?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-20410\" class=\"eael-accordion-content clearfix\" data-tab=\"10\" aria-labelledby=\"quanto-tempo-leva-a-implantao-da-telefonia-para-sap-customer-experience-e-quais-so-os-requisitos\"><strong>O prazo varia conforme a vers\u00e3o do SAP, as customiza\u00e7\u00f5es, a infraestrutura atual, o volume de usu\u00e1rios e os recursos contratados.<\/strong><br><br>A implanta\u00e7\u00e3o da <strong>Telefonia para SAP Customer Experience<\/strong> requer acessos t\u00e9cnicos, respons\u00e1veis de SAP e telecom, ambiente de homologa\u00e7\u00e3o, invent\u00e1rio de n\u00fameros, regras de roteamento, capacidade de rede e crit\u00e9rios de aceite. Seguran\u00e7a, autentica\u00e7\u00e3o, perfis, grava\u00e7\u00e3o, reten\u00e7\u00e3o e LGPD tamb\u00e9m precisam ser definidos.<br><br><strong>A VulcaNet estima o cronograma ap\u00f3s o diagn\u00f3stico, evitando prometer uma ativa\u00e7\u00e3o padronizada para arquiteturas empresariais diferentes.<\/strong><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"quanto-custa-a-telefonia-para-sap-customer-experience\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"11\" aria-controls=\"elementor-tab-content-20411\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Quanto custa a Telefonia para SAP Customer Experience?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-20411\" class=\"eael-accordion-content clearfix\" data-tab=\"11\" aria-labelledby=\"quanto-custa-a-telefonia-para-sap-customer-experience\"><strong>O investimento de refer\u00eancia come\u00e7a em R\\$499 por m\u00eas, mas o custo final depende da arquitetura e da capacidade necess\u00e1rias.<\/strong><br><br>A <strong>Telefonia para SAP Customer Experience<\/strong> pode envolver setup, licen\u00e7a ou conector CTI, usu\u00e1rios, ramais, n\u00fameros, canais simult\u00e2neos, chamadas, portabilidade, grava\u00e7\u00e3o, suporte e customiza\u00e7\u00f5es. A vers\u00e3o do SAP, o PABX ou contact center atual e os objetos integrados tamb\u00e9m alteram o escopo.<br><br><strong>A VulcaNet apresenta uma proposta separando investimento inicial, mensalidade e itens vari\u00e1veis para facilitar a an\u00e1lise do custo total.<\/strong><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"o-que-est-includo-em-uma-integrao-cti-para-sap-customer-experience\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"12\" aria-controls=\"elementor-tab-content-20412\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">O que est\u00e1 inclu\u00eddo em uma Integra\u00e7\u00e3o CTI para SAP Customer Experience?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-20412\" class=\"eael-accordion-content clearfix\" data-tab=\"12\" aria-labelledby=\"o-que-est-includo-em-uma-integrao-cti-para-sap-customer-experience\"><strong>Uma proposta pode reunir telefonia, numera\u00e7\u00e3o, SIP Trunk ou PABX Virtual, conector CTI, configura\u00e7\u00e3o, homologa\u00e7\u00e3o e suporte.<\/strong><br><br>Na <strong>Integra\u00e7\u00e3o CTI para SAP Customer Experience<\/strong>, o escopo deve indicar usu\u00e1rios, ramais, canais simult\u00e2neos, n\u00fameros, chamadas, objetos SAP, ambientes e recursos como grava\u00e7\u00e3o. Tamb\u00e9m precisa separar investimento inicial, mensalidade e itens vari\u00e1veis ou opcionais.<br><br>Como cada arquitetura empresarial possui depend\u00eancias pr\u00f3prias, a VulcaNet detalha os componentes contratados e as responsabilidades antes da implanta\u00e7\u00e3o, <strong>facilitando a compara\u00e7\u00e3o do custo total<\/strong>.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"telefonia-para-sap-customer-experience-vale-a-pena-para-empresas-de-diferentes-portes\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"13\" aria-controls=\"elementor-tab-content-20413\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Telefonia para SAP Customer Experience vale a pena para empresas de diferentes portes?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-20413\" class=\"eael-accordion-content clearfix\" data-tab=\"13\" aria-labelledby=\"telefonia-para-sap-customer-experience-vale-a-pena-para-empresas-de-diferentes-portes\"><strong>Sim, especialmente quando vendas ou atendimento realizam muitas chamadas e precisam manter um hist\u00f3rico confi\u00e1vel no CRM.<\/strong><br><br>A <strong>Telefonia para SAP Customer Experience<\/strong> pode beneficiar empresas de diferentes portes, desde que exista volume, processo e necessidade que justifiquem a integra\u00e7\u00e3o. Click-to-call, screen pop e registro autom\u00e1tico <strong>reduzem tarefas repetitivas e melhoram a continuidade entre equipes<\/strong>.<br><br>O retorno deve ser avaliado pelo tempo economizado, qualidade do hist\u00f3rico, ado\u00e7\u00e3o do SAP e custo total. Um diagn\u00f3stico <strong>ajuda a confirmar se o projeto \u00e9 proporcional \u00e0 opera\u00e7\u00e3o<\/strong>.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"quando-contratar-uma-integrao-cti-para-sap-customer-experience\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"14\" aria-controls=\"elementor-tab-content-20414\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Quando contratar uma Integra\u00e7\u00e3o CTI para SAP Customer Experience?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-20414\" class=\"eael-accordion-content clearfix\" data-tab=\"14\" aria-labelledby=\"quando-contratar-uma-integrao-cti-para-sap-customer-experience\"><strong>A contrata\u00e7\u00e3o faz sentido quando a telefonia isolada causa retrabalho, registros incompletos ou altern\u00e2ncia excessiva entre sistemas.<\/strong><br><br>A <strong>Integra\u00e7\u00e3o CTI para SAP Customer Experience<\/strong> tamb\u00e9m \u00e9 indicada durante implanta\u00e7\u00e3o ou evolu\u00e7\u00e3o do SAP Sales Cloud, SAP Service Cloud, PABX ou contact center. Outros sinais s\u00e3o dificuldade para identificar clientes, baixa rastreabilidade das chamadas, expans\u00e3o de equipes remotas e necessidade de novos DDDs.<br><br>Contratar antes de mudan\u00e7as relevantes <strong>permite planejar arquitetura<\/strong>, portabilidade, homologa\u00e7\u00e3o, seguran\u00e7a e treinamento com menor risco operacional.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"como-escolher-um-fornecedor-de-telefonia-para-sap-customer-experience\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"15\" aria-controls=\"elementor-tab-content-20415\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Como escolher um fornecedor de Telefonia para SAP Customer Experience?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-20415\" class=\"eael-accordion-content clearfix\" data-tab=\"15\" aria-labelledby=\"como-escolher-um-fornecedor-de-telefonia-para-sap-customer-experience\"><strong>A escolha deve considerar experi\u00eancia em telefonia empresarial, capacidade de integra\u00e7\u00e3o, suporte e clareza sobre responsabilidades.<\/strong><br><br>Um fornecedor de <strong>Telefonia para SAP Customer Experience<\/strong> precisa avaliar vers\u00f5es do SAP, objetos, CTI, PABX, SIP Trunk, rede, numera\u00e7\u00e3o, portabilidade, grava\u00e7\u00e3o e conting\u00eancia. Tamb\u00e9m deve apresentar escopo, crit\u00e9rios de aceite, composi\u00e7\u00e3o de pre\u00e7o e plano de homologa\u00e7\u00e3o sem declarar compatibilidades n\u00e3o testadas.<br><br>A VulcaNet re\u00fane engenharia, infraestrutura de voz e atendimento em portugu\u00eas, al\u00e9m de atuar como <a href=\"https:\/\/vulcanet.com.br\/diferenciais\/operadora-de-telefonia-fixa-stfc-autorizada-pela-anatel\/\"><strong>operadora STFC autorizada pela Anatel<\/strong><\/a>.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"a-integrao-cti-para-sap-customer-experience-funciona-com-customizaes-do-sap\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"16\" aria-controls=\"elementor-tab-content-20416\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">A Integra\u00e7\u00e3o CTI para SAP Customer Experience funciona com customiza\u00e7\u00f5es do SAP?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-20416\" class=\"eael-accordion-content clearfix\" data-tab=\"16\" aria-labelledby=\"a-integrao-cti-para-sap-customer-experience-funciona-com-customizaes-do-sap\"><strong>Customiza\u00e7\u00f5es n\u00e3o impedem necessariamente a integra\u00e7\u00e3o, mas precisam ser mapeadas e testadas.<\/strong><br><br>Na <strong>Integra\u00e7\u00e3o CTI para SAP Customer Experience<\/strong>, campos personalizados, objetos, extens\u00f5es, regras de neg\u00f3cio, permiss\u00f5es e formatos de telefone podem alterar o comportamento do click-to-call, screen pop e registro de atividades. O diagn\u00f3stico identifica quais recursos seguem o padr\u00e3o e quais exigem configura\u00e7\u00e3o ou desenvolvimento adicional.<br><br><strong>A VulcaNet recomenda utilizar um ambiente de homologa\u00e7\u00e3o, executar cen\u00e1rios representativos e documentar os recursos aprovados antes de ativar a integra\u00e7\u00e3o para todos os usu\u00e1rios.<\/strong><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"a-implantao-pode-ser-feita-sem-interromper-a-operao-atual\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"17\" aria-controls=\"elementor-tab-content-20417\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">A implanta\u00e7\u00e3o pode ser feita sem interromper a opera\u00e7\u00e3o atual?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-20417\" class=\"eael-accordion-content clearfix\" data-tab=\"17\" aria-labelledby=\"a-implantao-pode-ser-feita-sem-interromper-a-operao-atual\"><strong>Pode ser planejada para reduzir impactos, mas o risco depende da arquitetura e das mudan\u00e7as necess\u00e1rias.<\/strong><br><br>Na Telefonia Integrada ao SAP CX, homologa\u00e7\u00e3o, testes de chamadas, valida\u00e7\u00e3o de usu\u00e1rios e ativa\u00e7\u00e3o por etapas <strong>ajudam a preparar a migra\u00e7\u00e3o<\/strong>. Quando houver portabilidade, troca de PABX ou altera\u00e7\u00e3o de rotas, janelas operacionais e conting\u00eancias devem ser combinadas previamente.<br><br><strong>A VulcaNet documenta o plano de ativa\u00e7\u00e3o e as responsabilidades dos envolvidos, permitindo que a empresa aprove cada etapa antes da entrada em produ\u00e7\u00e3o.<\/strong><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"como-evitar-custos-ocultos-na-telefonia-para-sap-customer-experience\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"18\" aria-controls=\"elementor-tab-content-20418\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Como evitar custos ocultos na Telefonia para SAP Customer Experience?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-20418\" class=\"eael-accordion-content clearfix\" data-tab=\"18\" aria-labelledby=\"como-evitar-custos-ocultos-na-telefonia-para-sap-customer-experience\"><strong>A melhor forma de evitar custos ocultos \u00e9 exigir uma proposta que detalhe todos os componentes do projeto.<\/strong><br><br>Na <strong>Telefonia para SAP Customer Experience<\/strong>, o or\u00e7amento deve separar setup, licen\u00e7as CTI, usu\u00e1rios, ramais, n\u00fameros, canais simult\u00e2neos, chamadas, portabilidade, grava\u00e7\u00e3o, armazenamento, suporte, customiza\u00e7\u00f5es e ambientes de homologa\u00e7\u00e3o. Tamb\u00e9m \u00e9 importante verificar prazos contratuais, reajustes, franquias, excedentes e responsabilidades de terceiros.<br><br><strong>A VulcaNet dimensiona a arquitetura ap\u00f3s o diagn\u00f3stico e apresenta os itens contratados de maneira separada para tornar o custo total mais previs\u00edvel.<\/strong><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"a-integrao-cti-para-sap-customer-experience-mantm-qualidade-em-vpn-e-trabalho-remoto\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"19\" aria-controls=\"elementor-tab-content-20419\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">A Integra\u00e7\u00e3o CTI para SAP Customer Experience mant\u00e9m qualidade em VPN e trabalho remoto?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-20419\" class=\"eael-accordion-content clearfix\" data-tab=\"19\" aria-labelledby=\"a-integrao-cti-para-sap-customer-experience-mantm-qualidade-em-vpn-e-trabalho-remoto\"><strong>A qualidade depende da rede corporativa, da internet, da VPN, da localiza\u00e7\u00e3o dos usu\u00e1rios e da arquitetura de telefonia.<\/strong><br><br>Na <strong>Integra\u00e7\u00e3o CTI para SAP Customer Experience<\/strong>, lat\u00eancia, perda de pacotes, jitter, prioriza\u00e7\u00e3o de tr\u00e1fego e capacidade dos links devem ser avaliados antes da produ\u00e7\u00e3o. Ramais virtuais e widgets web podem atender equipes remotas, desde que o ambiente cumpra os requisitos definidos.<br><br><strong>A VulcaNet testa conectividade, canais simult\u00e2neos, rotas e conting\u00eancias e recomenda ajustes quando identifica condi\u00e7\u00f5es capazes de prejudicar \u00e1udio, controles de chamada ou eventos no<\/strong> SAP.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"como-gravaes-metadados-e-dados-dos-clientes-so-protegidos-conforme-a-lgpd\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"20\" aria-controls=\"elementor-tab-content-20420\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Como grava\u00e7\u00f5es, metadados e dados dos clientes s\u00e3o protegidos conforme a LGPD?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-20420\" class=\"eael-accordion-content clearfix\" data-tab=\"20\" aria-labelledby=\"como-gravaes-metadados-e-dados-dos-clientes-so-protegidos-conforme-a-lgpd\"><strong>A prote\u00e7\u00e3o exige controles t\u00e9cnicos e decis\u00f5es de governan\u00e7a definidos conforme a finalidade do tratamento.<\/strong><br><br>No <strong>Registro de Chamadas no SAP Customer Experience<\/strong>, a empresa deve estabelecer hip\u00f3tese legal, transpar\u00eancia, prazo de reten\u00e7\u00e3o, perfis de acesso, seguran\u00e7a, descarte e atendimento aos direitos dos titulares. Grava\u00e7\u00f5es, n\u00fameros, transcri\u00e7\u00f5es e metadados n\u00e3o se tornam automaticamente adequados \u00e0 LGPD apenas por estarem integrados.<br><br><strong>A VulcaNet pode configurar controles t\u00e9cnicos previstos no escopo, enquanto a empresa contratante define pol\u00edticas, autoriza\u00e7\u00f5es e procedimentos compat\u00edveis com suas responsabilidades c<\/strong>omo controladora dos dados.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"por-que-a-normalizao-dos-nmeros-telefnicos-importante-no-sap-cx\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"21\" aria-controls=\"elementor-tab-content-20421\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Por que a normaliza\u00e7\u00e3o dos n\u00fameros telef\u00f4nicos \u00e9 importante no SAP CX?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-20421\" class=\"eael-accordion-content clearfix\" data-tab=\"21\" aria-labelledby=\"por-que-a-normalizao-dos-nmeros-telefnicos-importante-no-sap-cx\"><strong>Os n\u00fameros precisam ser padronizados para que o SAP identifique corretamente clientes e execute chamadas sem erros.<\/strong><br><br>Na Telefonia Integrada ao SAP CX, um mesmo telefone pode aparecer com ou sem +55, DDD, espa\u00e7os, par\u00eanteses ou h\u00edfens. A normaliza\u00e7\u00e3o baseada no padr\u00e3o E.164 <strong>reduz falhas no screen pop<\/strong>, duplicidades e discagens incorretas. O projeto deve verificar dados existentes, regras de pesquisa e formatos enviados pelo ANI ou click-to-call.<br><br><strong>A VulcaNet testa essas varia\u00e7\u00f5es nos objetos integrados e orienta os ajustes necess\u00e1rios para aumentar a consist\u00eancia.<\/strong><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"as-gravaes-podem-ficar-vinculadas-s-atividades-telefnicas-no-sap\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"22\" aria-controls=\"elementor-tab-content-20422\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">As grava\u00e7\u00f5es podem ficar vinculadas \u00e0s atividades telef\u00f4nicas no SAP?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-20422\" class=\"eael-accordion-content clearfix\" data-tab=\"22\" aria-labelledby=\"as-gravaes-podem-ficar-vinculadas-s-atividades-telefnicas-no-sap\"><strong>Sim, quando a grava\u00e7\u00e3o estiver contratada e a arquitetura permitir o v\u00ednculo por identificador ou refer\u00eancia externa.<\/strong><br><br>No <strong>Registro de Chamadas no SAP Customer Experience<\/strong>, a atividade pode receber um Recording ID ou outro endere\u00e7o associado \u00e0 intera\u00e7\u00e3o, <strong>facilitando consultas autorizadas<\/strong>, auditoria e avalia\u00e7\u00e3o de qualidade. O arquivo n\u00e3o precisa necessariamente ficar armazenado dentro do SAP; isso depende da plataforma adotada.<br><br>A empresa deve definir acesso, reten\u00e7\u00e3o, seguran\u00e7a e descarte conforme suas pol\u00edticas e a LGPD. <strong>A VulcaNet valida o fluxo t\u00e9cnico previsto no projeto.<\/strong><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"como-saber-se-a-telefonia-integrada-ao-sap-cx-est-funcionando-corretamente\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"23\" aria-controls=\"elementor-tab-content-20423\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Como saber se a telefonia integrada ao SAP CX est\u00e1 funcionando corretamente?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-20423\" class=\"eael-accordion-content clearfix\" data-tab=\"23\" aria-labelledby=\"como-saber-se-a-telefonia-integrada-ao-sap-cx-est-funcionando-corretamente\"><strong>O funcionamento deve ser verificado por testes t\u00e9cnicos e indicadores operacionais definidos antes da implanta\u00e7\u00e3o.<\/strong><br><br>Na <strong>Telefonia para SAP Customer Experience<\/strong>, a empresa pode acompanhar sucesso do click-to-call, identifica\u00e7\u00e3o do chamador, abertura do screen pop, cria\u00e7\u00e3o de atividades, v\u00ednculos com contas ou tickets, dura\u00e7\u00e3o registrada e disponibilidade dos canais. Qualidade de voz, chamadas perdidas, lat\u00eancia e falhas de integra\u00e7\u00e3o tamb\u00e9m merecem monitoramento.<br><br><strong>A VulcaNet executa testes de aceite conforme o escopo e apoia a identifica\u00e7\u00e3o de ocorr\u00eancias nos componentes contratados.<\/strong><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"como-ampliar-usurios-e-canais-simultneos-conforme-a-operao-cresce\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"24\" aria-controls=\"elementor-tab-content-20424\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Como ampliar usu\u00e1rios e canais simult\u00e2neos conforme a opera\u00e7\u00e3o cresce?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-20424\" class=\"eael-accordion-content clearfix\" data-tab=\"24\" aria-labelledby=\"como-ampliar-usurios-e-canais-simultneos-conforme-a-operao-cresce\"><strong>A capacidade pode ser ampliada mediante novo dimensionamento de ramais, usu\u00e1rios, licen\u00e7as, n\u00fameros e canais simult\u00e2neos.<\/strong><br><br>Na <strong>Integra\u00e7\u00e3o SIP SAP Customer Experience<\/strong>, o crescimento deve considerar picos de chamadas, filas, URA, grava\u00e7\u00e3o, capacidade dos links, PABX ou contact center e limites do conector CTI. A expans\u00e3o sem planejamento pode causar bloqueios por falta de canais ou perda de qualidade.<br><br><strong>A VulcaNet analisa o tr\u00e1fego esperado e prop\u00f5e ajustes de infraestrutura, licenciamento e conting\u00eancia conforme a demanda e as condi\u00e7\u00f5es comerciais contratadas.<\/strong><\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-49ad7eb e-con-full sect-container sect-ref-estrat e-flex e-con e-parent\" data-id=\"49ad7eb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2dc748fc e-con-full e-flex e-con e-child\" data-id=\"2dc748fc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-401e0d67 toc-exclude elementor-widget elementor-widget-heading\" data-id=\"401e0d67\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">A VulcaNet <b>simplifica sua opera\u00e7\u00e3o com a Telefonia para SAP Customer Experience<\/b>. <br> Contrate a hoje, com a VulcaNet<\/h3>\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-40bd554f e-con-full e-flex e-con e-child\" data-id=\"40bd554f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ce9b665 elementor-widget elementor-widget-button\" data-id=\"ce9b665\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quero Contratar<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4df165fd elementor-widget elementor-widget-button\" data-id=\"4df165fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quero Revender<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Telefonia para SAP Customer Experience integrada ao CRM, atendimento e vendas para realizar e receber chamadas, registrar intera\u00e7\u00f5es e manter o hist\u00f3rico do cliente centralizado. Integra\u00e7\u00e3o de Chamadas com SAP Customer Experience para conectar a telefonia aos processos e automa\u00e7\u00f5es, com mais produtividade, controle e efici\u00eancia operacional. Fale com um especialista da VulcaNet e consiga a melhor integra\u00e7\u00e3o para sua opera\u00e7\u00e3o.<\/p>\n","protected":false},"author":17,"featured_media":20704,"parent":2658,"menu_order":0,"template":"","format":"standard","meta":{"_acf_changed":false,"_page_generator_pro_exclude":false,"_page_generator_pro_group":0,"_page_generator_pro_index":0,"footnotes":""},"solucoes_categorias":[556],"solucoes_tags":[583,587],"class_list":["post-20570","solucoes","type-solucoes","status-publish","format-standard","has-post-thumbnail","hentry","solucoes_categorias-crm","solucoes_tags-integracion-de-sistemas","solucoes_tags-ventas-y-prospeccion"],"acf":[],"_links":{"self":[{"href":"https:\/\/vulcanet.com.br\/es\/wp-json\/wp\/v2\/solucoes\/20570","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vulcanet.com.br\/es\/wp-json\/wp\/v2\/solucoes"}],"about":[{"href":"https:\/\/vulcanet.com.br\/es\/wp-json\/wp\/v2\/types\/solucoes"}],"author":[{"embeddable":true,"href":"https:\/\/vulcanet.com.br\/es\/wp-json\/wp\/v2\/users\/17"}],"version-history":[{"count":10,"href":"https:\/\/vulcanet.com.br\/es\/wp-json\/wp\/v2\/solucoes\/20570\/revisions"}],"predecessor-version":[{"id":21646,"href":"https:\/\/vulcanet.com.br\/es\/wp-json\/wp\/v2\/solucoes\/20570\/revisions\/21646"}],"up":[{"embeddable":true,"href":"https:\/\/vulcanet.com.br\/es\/wp-json\/wp\/v2\/solucoes\/2658"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/vulcanet.com.br\/es\/wp-json\/wp\/v2\/media\/20704"}],"wp:attachment":[{"href":"https:\/\/vulcanet.com.br\/es\/wp-json\/wp\/v2\/media?parent=20570"}],"wp:term":[{"taxonomy":"solucoes_categorias","embeddable":true,"href":"https:\/\/vulcanet.com.br\/es\/wp-json\/wp\/v2\/solucoes_categorias?post=20570"},{"taxonomy":"solucoes_tags","embeddable":true,"href":"https:\/\/vulcanet.com.br\/es\/wp-json\/wp\/v2\/solucoes_tags?post=20570"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}