{"id":2759,"date":"2024-11-09T00:07:41","date_gmt":"2024-11-09T03:07:41","guid":{"rendered":"https:\/\/vulcanet.com.br\/?post_type=solucoes&#038;p=2759"},"modified":"2026-08-27T17:17:37","modified_gmt":"2026-08-27T20:17:37","slug":"totvs-protheus","status":"publish","type":"solucoes","link":"https:\/\/vulcanet.com.br\/en\/solutions\/telefonia\/erp\/totvs-protheus\/","title":{"rendered":"Telefonia para TOTVS Protheus"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"2759\" class=\"elementor elementor-2759\" data-elementor-post-type=\"solucoes\">\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-590eea4 e-con-full sect-container sect-ref-estrat e-flex e-con e-parent\" data-id=\"590eea4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-476bbd0f e-con-full e-flex e-con e-child\" data-id=\"476bbd0f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d58dfc6 toc-exclude elementor-widget elementor-widget-heading\" data-id=\"3d58dfc6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">A VulcaNet \u00e9 <strong>engenharia<\/strong>, transforma o comum.<\/h3>\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5739e23c e-con-full e-flex e-con e-child\" data-id=\"5739e23c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5a257207 elementor-widget elementor-widget-button\" data-id=\"5a257207\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Agendar Demonstra\u00e7\u00e3o<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4fdeec8b elementor-widget elementor-widget-button\" data-id=\"4fdeec8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ver Vantagens para Revenda<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-116eaace e-con-full sect-container sect-container-a e-flex e-con e-parent\" data-id=\"116eaace\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2a308f1c sect-content e-flex e-con-boxed e-con e-child\" data-id=\"2a308f1c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-94ecdfe e-con-full e-flex e-con e-child\" data-id=\"94ecdfe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-51393d5d elementor-widget elementor-widget-image\" data-id=\"51393d5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/telefonia-para-totvs-protheus-1-o-que-e-para-empresas-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-18285\" alt=\"Equipe configurando Telefonia para TOTVS Protheus em central de atendimento\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/telefonia-para-totvs-protheus-1-o-que-e-para-empresas-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/telefonia-para-totvs-protheus-1-o-que-e-para-empresas-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-14716f5d e-con-full e-flex e-con e-child\" data-id=\"14716f5d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-41ebcb02 elementor-widget elementor-widget-heading\" data-id=\"41ebcb02\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">O que \u00e9 a solu\u00e7\u00e3o de Telefonia para TOTVS Protheus para empresas?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2bd9d5eb elementor-widget elementor-widget-text-editor\" data-id=\"2bd9d5eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Telefonia para TOTVS Protheus \u00e9 a integra\u00e7\u00e3o entre a telefonia empresarial e m\u00f3dulos compat\u00edveis do TOTVS Protheus para transformar chamadas em intera\u00e7\u00f5es rastre\u00e1veis<\/strong>.<\/p><p>Na pr\u00e1tica, a <a href=\"https:\/\/treinamentos.totvs.com\/totvs\" target=\"_blank\" rel=\"noopener\"><strong>Telefonia Integrada ao Protheus<\/strong><\/a> conecta PABX IP, PABX Virtual, ramais, SIP Trunk e recursos de CTI aos fluxos de SAC, cobran\u00e7a, televendas, telemarketing e atendimento. Cada liga\u00e7\u00e3o pode <strong>ganhar contexto<\/strong> de cliente, contato, pedido ou cobran\u00e7a no back office, conforme vers\u00e3o, m\u00f3dulos e licen\u00e7as dispon\u00edveis.<\/p><p>Para empresas que usam <strong>Protheus Call Center ou SIGATMK<\/strong>, a <strong>VulcaNet estrutura o projeto com diagn\u00f3stico t\u00e9cnico<\/strong>, <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/pabx-virtual\/\"><strong>telefonia empresarial<\/strong><\/a> e implanta\u00e7\u00e3o assistida, <strong>reduzindo improvisos<\/strong> entre equipe de TI, opera\u00e7\u00e3o e atendimento.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-55a52cd e-con-full e-flex e-con e-child\" data-id=\"55a52cd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-39db7d64 elementor-widget elementor-widget-button\" data-id=\"39db7d64\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Reuni\u00e3o com Vendas<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4cc365eb elementor-widget elementor-widget-button\" data-id=\"4cc365eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Reuni\u00e3o com Parcerias<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1ae1ba75 e-con-full sect-container sect-container-b e-flex e-con e-parent\" data-id=\"1ae1ba75\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-14025c2e sect-content e-flex e-con-boxed e-con e-child\" data-id=\"14025c2e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-68ea8c6f e-con-full e-flex e-con e-child\" data-id=\"68ea8c6f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-19883e19 elementor-widget elementor-widget-image\" data-id=\"19883e19\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/telefonia-para-totvs-protheus-2-api-smartcti-em-vez-de-ramais-isolados-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-18286\" alt=\"API SmartCTI Protheus conectando ERP e plataforma CTI corporativa\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/telefonia-para-totvs-protheus-2-api-smartcti-em-vez-de-ramais-isolados-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/telefonia-para-totvs-protheus-2-api-smartcti-em-vez-de-ramais-isolados-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-430ba6b2 e-con-full e-flex e-con e-child\" data-id=\"430ba6b2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c3842a3 elementor-widget elementor-widget-heading\" data-id=\"6c3842a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">API SmartCTI Protheus: integra\u00e7\u00e3o ao ERP em vez de ramais isolados\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d68f29e elementor-widget elementor-widget-text-editor\" data-id=\"5d68f29e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>API SmartCTI Protheus leva a telefonia ao ERP em vez de manter ramais isolados, sem o contexto de cliente<\/strong>.<\/p><p>Com a <strong>Integra\u00e7\u00e3o CTI Protheus<\/strong>, eventos da plataforma CTI podem conversar de <strong>forma estruturada com o Protheus Server<\/strong>, usando WebServices XML quando o ambiente \u00e9 compat\u00edvel. A <strong>API SmartCTI Protheus<\/strong> ajuda a substituir anota\u00e7\u00f5es soltas, consultas manuais e altern\u00e2ncia constante entre tela de telefonia, planilhas e cadastro do <strong>TOTVS Protheus<\/strong>.<\/p><p>Um <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/pabx-virtual\/\"><strong>PABX Integrado ao Protheus<\/strong><\/a> permite que chamadas, agentes, ramais e comandos operacionais fa\u00e7am <strong>parte do fluxo de atendimento<\/strong>, com <strong>mais consist\u00eancia<\/strong> para SAC, cobran\u00e7a, televendas e relacionamento. A <strong>etapa essencial<\/strong> \u00e9 validar protocolo, release e licen\u00e7as <strong>antes de prometer automa\u00e7\u00e3o<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1bcfa901 e-con-full e-flex e-con e-child\" data-id=\"1bcfa901\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7fe1a99c elementor-widget elementor-widget-button\" data-id=\"7fe1a99c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Falar com Vendas<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a01e82d elementor-widget elementor-widget-button\" data-id=\"5a01e82d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Falar com Parcerias<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1fd5d097 e-con-full sect-container sect-container-a e-flex e-con e-parent\" data-id=\"1fd5d097\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5d76be16 sect-content e-flex e-con-boxed e-con e-child\" data-id=\"5d76be16\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-4239ae8b e-con-full e-flex e-con e-child\" data-id=\"4239ae8b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-77089f7d elementor-widget elementor-widget-image\" data-id=\"77089f7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/telefonia-para-totvs-protheus-3-como-funciona-no-dia-a-dia-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-18287\" alt=\"\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/telefonia-para-totvs-protheus-3-como-funciona-no-dia-a-dia-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/telefonia-para-totvs-protheus-3-como-funciona-no-dia-a-dia-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-209e9a2d e-con-full e-flex e-con e-child\" data-id=\"209e9a2d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-64c07730 elementor-widget elementor-widget-heading\" data-id=\"64c07730\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Como a Telefonia para TOTVS Protheus funciona no dia a dia do atendimento?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ecf0e16 elementor-widget elementor-widget-text-editor\" data-id=\"ecf0e16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Telefonia para TOTVS Protheus \u00e9 um fluxo operacional em que chamadas ativas e receptivas s\u00e3o conectadas ao contexto dispon\u00edvel no TOTVS Protheus<\/strong>.<\/p><p>No receptivo, o n\u00famero de origem pode acionar busca de contato e abrir dados do cliente em m\u00f3dulo compat\u00edvel, <strong>reduzindo tempo de confirma\u00e7\u00e3o<\/strong>. No ativo, <strong>Protheus com Telefonia<\/strong> apoia listas, discagem e registro da intera\u00e7\u00e3o, <strong>sem depender apenas de controles paralelos<\/strong>.<br \/>A opera\u00e7\u00e3o ganha <strong>filas<\/strong>, <strong>ramais<\/strong>, <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/ura\/\"><strong>URA<\/strong><\/a>, <strong>DAC<\/strong> e <strong>regras de transfer\u00eancia mais organizadas<\/strong>, enquanto supervisores acompanham chamadas perdidas, volume e produtividade.<\/p><p><strong>A VulcaNet orienta a configura\u00e7\u00e3o conforme ambiente TOTVS, PABX IP e requisitos de seguran\u00e7a.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-76c257dd e-con-full e-flex e-con e-child\" data-id=\"76c257dd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1a966173 elementor-widget elementor-widget-button\" data-id=\"1a966173\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Falar com Vendas<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a2c7bb5 elementor-widget elementor-widget-button\" data-id=\"2a2c7bb5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Falar com Parcerias<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-4685890d e-con-full sect-container sect-container-b e-flex e-con e-parent\" data-id=\"4685890d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3cd62ef3 sect-content e-flex e-con-boxed e-con e-child\" data-id=\"3cd62ef3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3ac84b30 e-con-full e-flex e-con e-child\" data-id=\"3ac84b30\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e8e4fce elementor-widget elementor-widget-image\" data-id=\"7e8e4fce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/telefonia-para-totvs-protheus-4-conecta-com-arquitetura-tecnica-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-18288\" alt=\"API SmartCTI Protheus conectando PABX IP e servidor corporativo\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/telefonia-para-totvs-protheus-4-conecta-com-arquitetura-tecnica-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/telefonia-para-totvs-protheus-4-conecta-com-arquitetura-tecnica-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-53d6b45 e-con-full e-flex e-con e-child\" data-id=\"53d6b45\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7aa79cd1 elementor-widget elementor-widget-heading\" data-id=\"7aa79cd1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Como a API SmartCTI Protheus conecta PABX IP com arquitetura t\u00e9cnica da Empresa?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1393aebc elementor-widget elementor-widget-text-editor\" data-id=\"1393aebc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>API SmartCTI Protheus conecta PABX IP, CTI e arquitetura corporativa por comunica\u00e7\u00e3o estruturada entre plataforma telef\u00f4nica e Protheus Server.<\/strong><\/p><p>Quando aplic\u00e1vel, a <strong>API SmartCTI Protheus utiliza WebServices XML<\/strong> para trocar eventos e comandos, <strong>preservando o papel do ERP<\/strong> e evitando <strong>customiza\u00e7\u00f5es sem crit\u00e9rio em ADVPL<\/strong>. A ader\u00eancia depende de release, m\u00f3dulos, licen\u00e7as, par\u00e2metros, rede, seguran\u00e7a e fornecedor de telefonia.<\/p><p>Com a <strong>Solu\u00e7\u00e3o de Telefonia para Protheus da VulcaNet<\/strong>, <strong>ramais<\/strong>, <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/sip-trunk-na-nuvem\/\"><strong>SIP Trunk<\/strong><\/a> e <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/cti\/\"><strong>recursos CTI<\/strong><\/a> s\u00e3o avaliados antes da implanta\u00e7\u00e3o, permitindo uma <strong>integra\u00e7\u00e3o tranquila com apoio especializado em B2B<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1fd23fdb e-con-full e-flex e-con e-child\" data-id=\"1fd23fdb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-70a5c953 elementor-widget elementor-widget-button\" data-id=\"70a5c953\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Solicitar Arquitetura<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2aa8827a elementor-widget elementor-widget-button\" data-id=\"2aa8827a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Oferecer Arquitetura<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-502c0f48 e-con-full sect-container sect-ref-estrat e-flex e-con e-parent\" data-id=\"502c0f48\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3b8e709 e-con-full e-flex e-con e-child\" data-id=\"3b8e709\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4fa42303 toc-exclude elementor-widget elementor-widget-heading\" data-id=\"4fa42303\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">A VulcaNet <strong>supera desafios<\/strong>, para voc\u00ea ir al\u00e9m.<\/h3>\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-13c4228b e-con-full e-flex e-con e-child\" data-id=\"13c4228b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5caf0a8b elementor-widget elementor-widget-button\" data-id=\"5caf0a8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Agendar Demonstra\u00e7\u00e3o<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61cb438f elementor-widget elementor-widget-button\" data-id=\"61cb438f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ver Vantagens para Revenda<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1a16ec6 e-con-full sect-container sect-container-a e-flex e-con e-parent\" data-id=\"1a16ec6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2fc85472 sect-content e-flex e-con-boxed e-con e-child\" data-id=\"2fc85472\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1682a241 e-con-full e-flex e-con e-child\" data-id=\"1682a241\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d840f9d elementor-widget elementor-widget-image\" data-id=\"3d840f9d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/telefonia-para-totvs-protheus-5-identificar-clientes-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-18289\" alt=\"\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/telefonia-para-totvs-protheus-5-identificar-clientes-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/telefonia-para-totvs-protheus-5-identificar-clientes-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-229ce3ea e-con-full e-flex e-con e-child\" data-id=\"229ce3ea\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-18a7e56d elementor-widget elementor-widget-heading\" data-id=\"18a7e56d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Telefonia para TOTVS Protheus para identificar clientes antes do atendimento<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-739e1e36 elementor-widget elementor-widget-text-editor\" data-id=\"739e1e36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Telefonia para TOTVS Protheus permite antecipar o atendimento ao relacionar o n\u00famero de origem a contatos cadastrados em m\u00f3dulos compat\u00edveis<\/strong>.<\/p><p>Em opera\u00e7\u00f5es receptivas de SAC, suporte e cobran\u00e7a, <strong>CTI TOTVS Protheus<\/strong> pode apresentar dados relevantes antes de a conversa avan\u00e7ar, como cliente, contato, ocorr\u00eancia ou hist\u00f3rico dispon\u00edvel. A identifica\u00e7\u00e3o antecipada <strong>reduz perguntas repetidas<\/strong>, encurta a busca manual e d\u00e1 ao atendente <strong>condi\u00e7\u00f5es de tratar a chamada com mais precis\u00e3o<\/strong>. A qualidade depende de cadastros atualizados, regras de identifica\u00e7\u00e3o, parametriza\u00e7\u00e3o CTI e integra\u00e7\u00e3o com PABX IP ou <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/pabx-virtual\/\"><strong>PABX em Nuvem<\/strong><\/a>.<\/p><p><strong>A VulcaNet ajuda a desenhar o fluxo sem prometer compatibilidade fora do diagn\u00f3stico t\u00e9cnico.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2be80fa9 e-con-full e-flex e-con e-child\" data-id=\"2be80fa9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-851865d elementor-widget elementor-widget-button\" data-id=\"851865d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contratar Agilidade<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1172256b elementor-widget elementor-widget-button\" data-id=\"1172256b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Revender Agilidade<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-550890e9 e-con-full sect-container sect-container-b e-flex e-con e-parent\" data-id=\"550890e9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-273fb403 sect-content e-flex e-con-boxed e-con e-child\" data-id=\"273fb403\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-70e09bfc e-con-full e-flex e-con e-child\" data-id=\"70e09bfc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-29d1697d elementor-widget elementor-widget-image\" data-id=\"29d1697d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/telefonia-para-totvs-protheus-6-discagem-ativa-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-18290\" alt=\"\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/telefonia-para-totvs-protheus-6-discagem-ativa-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/telefonia-para-totvs-protheus-6-discagem-ativa-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-47f578f8 e-con-full e-flex e-con e-child\" data-id=\"47f578f8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-28a7de91 elementor-widget elementor-widget-heading\" data-id=\"28a7de91\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">API SmartCTI Protheus para discagem ativa com menos digita\u00e7\u00e3o manual<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f21dcc1 elementor-widget elementor-widget-text-editor\" data-id=\"5f21dcc1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>API SmartCTI Protheus viabiliza discagem ativa mais controlada ao acionar chamadas a partir de cadastros, listas e campanhas no TOTVS Protheus.<\/strong><\/p><p>Em vez de o operador copiar n\u00fameros para um ramal ou discador externo, a <strong>Integra\u00e7\u00e3o CTI Protheus<\/strong> pode enviar comandos \u00e0 plataforma telef\u00f4nica quando o ambiente permite. A <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/pabx-virtual\/\"><strong>Plataforma de Telefonia para Protheus<\/strong><\/a> apoia telecobran\u00e7a, televendas, pesquisas e SAC ativo com <strong>menos digita\u00e7\u00e3o manual<\/strong>, <strong>menor risco de n\u00famero incorreto e registros mais coerentes<\/strong>.<\/p><p>O <strong>ganho comercial aparece na velocidade das abordagens e na padroniza\u00e7\u00e3o do processo<\/strong>, sempre condicionado a m\u00f3dulos, licen\u00e7as, regras de campanha e valida\u00e7\u00e3o t\u00e9cnica pr\u00e9via.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-48342745 e-con-full e-flex e-con e-child\" data-id=\"48342745\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2310877 elementor-widget elementor-widget-button\" data-id=\"2310877\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Falar com Vendas<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e7403e4 elementor-widget elementor-widget-button\" data-id=\"5e7403e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Falar com Parcerias<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-61256ed6 e-con-full sect-container sect-container-a e-flex e-con e-parent\" data-id=\"61256ed6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-741ca6c7 sect-content e-flex e-con-boxed e-con e-child\" data-id=\"741ca6c7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-31ca15f8 e-con-full e-flex e-con e-child\" data-id=\"31ca15f8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1eb0f9c8 elementor-widget elementor-widget-image\" data-id=\"1eb0f9c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/telefonia-para-totvs-protheus-7-unir-atendimento-e-back-office-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-18291\" alt=\"\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/telefonia-para-totvs-protheus-7-unir-atendimento-e-back-office-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/telefonia-para-totvs-protheus-7-unir-atendimento-e-back-office-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-a163c52 e-con-full e-flex e-con e-child\" data-id=\"a163c52\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-62b3062b elementor-widget elementor-widget-heading\" data-id=\"62b3062b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Telefonia Integrada ao Protheus para unir atendimento e back office\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46cce142 elementor-widget elementor-widget-text-editor\" data-id=\"46cce142\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Telefonia Integrada ao Protheus une atendimento e back office ao associar liga\u00e7\u00f5es a cliente, pedido, cobran\u00e7a e hist\u00f3rico operacional.<\/strong><\/p><p>Com <strong>Telefonia para TOTVS Protheus<\/strong>, chamadas deixam de ficar restritas ao PABX IP e passam a gerar contexto \u00fatil para \u00e1reas comerciais, financeiras e de relacionamento.<\/p><ul><li>A liga\u00e7\u00e3o de uma cobran\u00e7a pode ser analisada junto ao cadastro;<\/li><li>Uma d\u00favida de entrega pode apoiar o SAC;<\/li><li>Uma negocia\u00e7\u00e3o pode orientar televendas.<\/li><\/ul><p><br \/>Esse encadeamento <strong>reduz a perda de informa\u00e7\u00e3o entre equipes e melhora a rastreabilidade das decis\u00f5es<\/strong>. Quando a <strong>Integra\u00e7\u00e3o CTI Protheus<\/strong> \u00e9 bem parametrizada, os supervisores ganham mais base para <strong>priorizar retornos e medir efici\u00eancia<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-70bc93cd e-con-full e-flex e-con e-child\" data-id=\"70bc93cd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-705d59af elementor-widget elementor-widget-button\" data-id=\"705d59af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Solicitar Integra\u00e7\u00e3o<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44a399fd elementor-widget elementor-widget-button\" data-id=\"44a399fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Oferecer Integra\u00e7\u00e3o<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2c04ca65 e-con-full sect-container sect-container-b e-flex e-con e-parent\" data-id=\"2c04ca65\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3638c5ac sect-content e-flex e-con-boxed e-con e-child\" data-id=\"3638c5ac\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-e62e0b9 e-con-full e-flex e-con e-child\" data-id=\"e62e0b9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6eb49606 elementor-widget elementor-widget-image\" data-id=\"6eb49606\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/telefonia-para-totvs-protheus-8-filas-chamadas-perdidas-e-produtividade-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-18292\" alt=\"\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/telefonia-para-totvs-protheus-8-filas-chamadas-perdidas-e-produtividade-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/telefonia-para-totvs-protheus-8-filas-chamadas-perdidas-e-produtividade-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1e098ece e-con-full e-flex e-con e-child\" data-id=\"1e098ece\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c37099f elementor-widget elementor-widget-heading\" data-id=\"6c37099f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">PABX Integrado ao Protheus para acompanhar filas, chamadas perdidas e produtividade\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f739238 elementor-widget elementor-widget-text-editor\" data-id=\"2f739238\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/pabx-virtual\/\"><strong>PABX Virtual Integrado ao Protheus<\/strong><\/a> melhora a gest\u00e3o operacional ao organizar filas, ramais, URA, DAC e chamadas n\u00e3o atendidas em fluxos com acompanhamento.<\/p><p>Na <strong>Telefonia para TOTVS Protheus<\/strong>, a telefonia empresarial <strong>deixa de ser apenas infraestrutura<\/strong> e passa a apoiar supervis\u00e3o, prioriza\u00e7\u00e3o e an\u00e1lise de produtividade. Equipes de atendimento conseguem enxergar volume de chamadas, tempo de espera, ramais dispon\u00edveis, transfer\u00eancias e perdas que <strong>impactam no n\u00edvel de servi\u00e7o<\/strong>.<\/p><p>A <strong>CTI TOTVS Protheus<\/strong> tamb\u00e9m ajuda a relacionar chamadas e estados ao contexto do cliente quando o m\u00f3dulo compat\u00edvel permite. Para empresas com opera\u00e7\u00e3o crescente, o <strong>PABX Virtual facilita expans\u00e3o de ramais sem depender de central f\u00edsica local<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-efa0cb6 e-con-full e-flex e-con e-child\" data-id=\"efa0cb6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-485fdf3d elementor-widget elementor-widget-button\" data-id=\"485fdf3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Falar com Vendas<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ed9fa41 elementor-widget elementor-widget-button\" data-id=\"4ed9fa41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Falar com Parcerias<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-6dbb4dd0 e-con-full sect-container sect-container-a e-flex e-con e-parent\" data-id=\"6dbb4dd0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-d8443b6 sect-content e-flex e-con-boxed e-con e-child\" data-id=\"d8443b6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3df77e79 e-con-full e-flex e-con e-child\" data-id=\"3df77e79\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ec81110 elementor-widget elementor-widget-image\" data-id=\"ec81110\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/telefonia-para-totvs-protheus-9-diagnostico-de-compatibilidade-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-18293\" alt=\"Integra\u00e7\u00e3o CTI Protheus em diagn\u00f3stico t\u00e9cnico de compatibilidade\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/telefonia-para-totvs-protheus-9-diagnostico-de-compatibilidade-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/telefonia-para-totvs-protheus-9-diagnostico-de-compatibilidade-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2fbaebe3 e-con-full e-flex e-con e-child\" data-id=\"2fbaebe3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-563575df elementor-widget elementor-widget-heading\" data-id=\"563575df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Integra\u00e7\u00e3o CTI Protheus com diagn\u00f3stico de compatibilidade antes da implanta\u00e7\u00e3o<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-503c9023 elementor-widget elementor-widget-text-editor\" data-id=\"503c9023\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Integra\u00e7\u00e3o CTI Protheus deve come\u00e7ar por diagn\u00f3stico de compatibilidade para reduzir risco t\u00e9cnico antes de qualquer implanta\u00e7\u00e3o.<\/strong><\/p><p>A <strong>VulcaNet avalia release do TOTVS Protheus<\/strong>, m\u00f3dulos como Protheus Call Center ou SIGATMK, licen\u00e7as, par\u00e2metros, SmartCTI, SIGACTI, TOTVS CTI Link, PABX IP, rede e requisitos de seguran\u00e7a. A <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/pabx-virtual\/\"><strong>Telefonia para TOTVS Protheus<\/strong><\/a> exige <strong>avalia\u00e7\u00e3o t\u00e9cnica<\/strong> porque diferentes vers\u00f5es e fornecedores podem exigir abordagens distintas, <strong>sem garantia de integra\u00e7\u00e3o universal<\/strong>.<\/p><p>Como <a href=\"https:\/\/vulcanet.com.br\/diferenciais\/operadora-de-telefonia-fixa-stfc-autorizada-pela-anatel\/\"><strong>operadora STFC autorizada pela Anatel<\/strong><\/a>, com <a href=\"https:\/\/vulcanet.com.br\/diferenciais\/area-de-cobertura-e-atuacao\/\"><strong>presen\u00e7a nacional em todos os 67 DDDs<\/strong><\/a> e 5.571 cidades, a <strong>VulcaNet combina engenharia de telefonia<\/strong>, <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/sip-trunk-na-nuvem\/\"><strong>SIP Trunk<\/strong><\/a> e <strong>Telefonia Integrada ao Protheus<\/strong> para orientar escopo, prazos e responsabilidades.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-4eb02d36 e-con-full e-flex e-con e-child\" data-id=\"4eb02d36\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e6abc94 elementor-widget elementor-widget-button\" data-id=\"7e6abc94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Falar com Vendas<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-22f134ec elementor-widget elementor-widget-button\" data-id=\"22f134ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Falar com Parcerias<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7cc2b1c3 e-con-full sect-container sect-container-b e-flex e-con e-parent\" data-id=\"7cc2b1c3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7034e19c sect-content e-flex e-con-boxed e-con e-child\" data-id=\"7034e19c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-61bd32de e-con-full e-flex e-con e-child\" data-id=\"61bd32de\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b13f951 elementor-widget elementor-widget-image\" data-id=\"6b13f951\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/telefonia-para-totvs-protheus-10-reduzir-retrabalho-custos-operacionais-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-18294\" alt=\"\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/telefonia-para-totvs-protheus-10-reduzir-retrabalho-custos-operacionais-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/telefonia-para-totvs-protheus-10-reduzir-retrabalho-custos-operacionais-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-22ff3c8d e-con-full e-flex e-con e-child\" data-id=\"22ff3c8d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ca31974 elementor-widget elementor-widget-heading\" data-id=\"1ca31974\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Protheus com Telefonia para reduzir retrabalho e custos operacionais\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c9e816f elementor-widget elementor-widget-text-editor\" data-id=\"5c9e816f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Protheus com Telefonia reduz retrabalho e custos operacionais ao diminuir consultas duplicadas, planilhas paralelas e digita\u00e7\u00e3o de n\u00fameros.<\/strong><\/p><p>Na <strong>Telefonia para TOTVS Protheus<\/strong>, opera\u00e7\u00f5es ativas e receptivas podem concentrar chamadas, cadastros e registros em fluxos mais previs\u00edveis, conforme <strong>compatibilidade do ERP<\/strong>. A <strong>economia vem menos de um \u00fanico item de tarifa e mais da soma de produtividade<\/strong>, menor erro operacional e gest\u00e3o de ramais em PABX Virtual.<\/p><p><strong>A VulcaNet estrutura a an\u00e1lise de custos com foco empresarial, para otimizar suas opera\u00e7\u00f5es e reduzir retrabalho.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-18814611 e-con-full e-flex e-con e-child\" data-id=\"18814611\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-228dbe54 elementor-widget elementor-widget-button\" data-id=\"228dbe54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Falar com Vendas<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44ee88be elementor-widget elementor-widget-button\" data-id=\"44ee88be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Falar com Parcerias<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5eabd03a e-con-full sect-container sect-ref-estrat e-flex e-con e-parent\" data-id=\"5eabd03a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-6b601fc6 e-con-full e-flex e-con e-child\" data-id=\"6b601fc6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b6e269d toc-exclude elementor-widget elementor-widget-heading\" data-id=\"b6e269d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">A VulcaNet \u00e9 <strong>robusta<\/strong>, oferecendo estabilidade e confian\u00e7a.<\/h3>\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-9f0ae99 e-con-full e-flex e-con e-child\" data-id=\"9f0ae99\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8e23b24 elementor-widget elementor-widget-button\" data-id=\"8e23b24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Agendar Demonstra\u00e7\u00e3o<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c0fe3e1 elementor-widget elementor-widget-button\" data-id=\"2c0fe3e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ver Vantagens para Revenda<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-4c8fcc40 e-con-full sect-container sect-container-a e-flex e-con e-parent\" data-id=\"4c8fcc40\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-6df4b478 sect-content e-flex e-con-boxed e-con e-child\" data-id=\"6df4b478\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2b75853 e-con-full e-flex e-con e-child\" data-id=\"2b75853\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-51b8de87 elementor-widget elementor-widget-image\" data-id=\"51b8de87\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/telefonia-para-totvs-protheus-11-identificacao-chamadas-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-18295\" alt=\"Telefonia para TOTVS Protheus com identifica\u00e7\u00e3o autom\u00e1tica de chamadas\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/telefonia-para-totvs-protheus-11-identificacao-chamadas-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/telefonia-para-totvs-protheus-11-identificacao-chamadas-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-63b1add5 e-con-full e-flex e-con e-child\" data-id=\"63b1add5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-612878e0 elementor-widget elementor-widget-heading\" data-id=\"612878e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Identifica\u00e7\u00e3o autom\u00e1tica de chamadas na Telefonia para TOTVS Protheus\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16437482 elementor-widget elementor-widget-text-editor\" data-id=\"16437482\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Identifica\u00e7\u00e3o autom\u00e1tica de chamadas na Telefonia para TOTVS Protheus transforma o n\u00famero de origem em ponto de entrada para o atendimento.<\/strong><\/p><p>Quando o telefone est\u00e1 cadastrado e o m\u00f3dulo compat\u00edvel responde \u00e0 consulta, a <strong>Integra\u00e7\u00e3o CTI Protheus<\/strong> pode exibir dados do cliente, contato, contrato, pedido ou ocorr\u00eancia antes do aprofundamento da conversa. O operador <strong>ganha contexto operacional sem procurar manualmente em diferentes telas<\/strong>, e a empresa <strong>registra intera\u00e7\u00f5es com maior consist\u00eancia para auditoria<\/strong> interna, retorno comercial e an\u00e1lise de relacionamento.<\/p><p><strong>A identifica\u00e7\u00e3o autom\u00e1tica depende de cadastro limpo, regras de duplicidade, parametriza\u00e7\u00e3o CTI e ader\u00eancia do PABX IP ou PABX Virtual ao fluxo aprovado<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-e848cee e-con-full e-flex e-con e-child\" data-id=\"e848cee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1d2fb57 elementor-widget elementor-widget-button\" data-id=\"1d2fb57\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Solicitar Identifica\u00e7\u00e3o<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56246fc5 elementor-widget elementor-widget-button\" data-id=\"56246fc5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Oferecer Identifica\u00e7\u00e3o<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-6203eea8 e-con-full sect-container sect-container-b e-flex e-con e-parent\" data-id=\"6203eea8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-61dbe286 sect-content e-flex e-con-boxed e-con e-child\" data-id=\"61dbe286\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7c3a84e5 e-con-full e-flex e-con e-child\" data-id=\"7c3a84e5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1976db8a elementor-widget elementor-widget-image\" data-id=\"1976db8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/telefonia-para-totvs-protheus-12-webservices-xml-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-18296\" alt=\"\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/telefonia-para-totvs-protheus-12-webservices-xml-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/telefonia-para-totvs-protheus-12-webservices-xml-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-290631b3 e-con-full e-flex e-con e-child\" data-id=\"290631b3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24a502c3 elementor-widget elementor-widget-heading\" data-id=\"24a502c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">API SmartCTI Protheus com WebServices XML para integra\u00e7\u00e3o estruturada\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d3c99d0 elementor-widget elementor-widget-text-editor\" data-id=\"4d3c99d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>API SmartCTI Protheus usa WebServices XML para estruturar a comunica\u00e7\u00e3o entre integrador de telefonia e Protheus Server quando o ambiente \u00e9 compat\u00edvel.<\/strong><\/p><p>A <strong>API SmartCTI Protheus<\/strong> organiza eventos e comandos, como chamada recebida, discagem, transfer\u00eancia, grava\u00e7\u00e3o e estados de agente, <strong>sem exigir que o fornecedor de CTI domine toda a l\u00f3gica ADVPL<\/strong>. Na pr\u00e1tica, <strong>CTI TOTVS Protheus<\/strong> deve ser comparado com alternativas anal\u00f3gicas ou complementares, como SIGACTI e TOTVS CTI Link, conforme m\u00f3dulo e release.<\/p><p>A <strong>VulcaNet conduz essa an\u00e1lise<\/strong> para definir se a Plataforma de Telefonia para Protheus seguir\u00e1 SmartCTI, integra\u00e7\u00e3o por arquivo, customiza\u00e7\u00e3o ou outro desenho aprovado pelo cliente.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5608b4b9 e-con-full e-flex e-con e-child\" data-id=\"5608b4b9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7eba55a0 elementor-widget elementor-widget-button\" data-id=\"7eba55a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Falar com Vendas<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fedd8fd elementor-widget elementor-widget-button\" data-id=\"fedd8fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Falar com Parcerias<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-60f8b2c3 e-con-full sect-container sect-container-a e-flex e-con e-parent\" data-id=\"60f8b2c3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1c88733b sect-content e-flex e-con-boxed e-con e-child\" data-id=\"1c88733b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-35539aac e-con-full e-flex e-con e-child\" data-id=\"35539aac\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7aebd502 elementor-widget elementor-widget-image\" data-id=\"7aebd502\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/telefonia-para-totvs-protheus-13-controle-de-chamadas-pausas-transferencias-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-18297\" alt=\"\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/telefonia-para-totvs-protheus-13-controle-de-chamadas-pausas-transferencias-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/telefonia-para-totvs-protheus-13-controle-de-chamadas-pausas-transferencias-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-42e50243 e-con-full e-flex e-con e-child\" data-id=\"42e50243\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1d6e261f elementor-widget elementor-widget-heading\" data-id=\"1d6e261f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">CTI TOTVS Protheus para controle de chamadas, pausas e transfer\u00eancias<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d4cce30 elementor-widget elementor-widget-text-editor\" data-id=\"5d4cce30\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>CTI TOTVS Protheus centraliza comandos de atendimento para controlar chamadas, pausas e transfer\u00eancias conforme m\u00f3dulo e parametriza\u00e7\u00e3o do ERP.<\/strong><\/p><p>Em ambientes compat\u00edveis, a <strong>API SmartCTI Protheus<\/strong> pode apoiar a\u00e7\u00f5es como atender, desligar, colocar em espera, transferir, iniciar grava\u00e7\u00e3o, encerrar grava\u00e7\u00e3o e atualizar estados de agente. A <strong>Integra\u00e7\u00e3o CTI Protheus<\/strong> tamb\u00e9m organiza login, dispon\u00edvel, pausa e siga-me, recursos importantes para supervisores que <strong>precisam entender ocupa\u00e7\u00e3o de ramais e disciplina operacional<\/strong>.<\/p><p>Para gestores, o valor n\u00e3o est\u00e1 apenas no bot\u00e3o de chamada, mas na <strong>governan\u00e7a do atendimento<\/strong>. <strong>A VulcaNet valida comandos dispon\u00edveis antes de desenhar o fluxo definitivo<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-116a9d96 e-con-full e-flex e-con e-child\" data-id=\"116a9d96\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3abd247d elementor-widget elementor-widget-button\" data-id=\"3abd247d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Falar com Vendas<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3889ed5a elementor-widget elementor-widget-button\" data-id=\"3889ed5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Falar com Parcerias<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-46d6365c e-con-full sect-container sect-container-b e-flex e-con e-parent\" data-id=\"46d6365c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3b611afd sect-content e-flex e-con-boxed e-con e-child\" data-id=\"3b611afd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-118b1af8 e-con-full e-flex e-con e-child\" data-id=\"118b1af8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-19eda9c6 elementor-widget elementor-widget-image\" data-id=\"19eda9c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/telefonia-para-totvs-protheus-14-ramais-sip-trunk-ura-dac-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-18298\" alt=\"PABX Integrado ao Protheus com ramais, SIP Trunk, URA e DAC\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/telefonia-para-totvs-protheus-14-ramais-sip-trunk-ura-dac-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/telefonia-para-totvs-protheus-14-ramais-sip-trunk-ura-dac-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-c8ff890 e-con-full e-flex e-con e-child\" data-id=\"c8ff890\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-39171f0a elementor-widget elementor-widget-heading\" data-id=\"39171f0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">PABX Integrado ao Protheus com ramais, SIP Trunk, URA e DAC\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36f7dd89 elementor-widget elementor-widget-text-editor\" data-id=\"36f7dd89\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/pabx-virtual\/\"><strong>PABX Integrado ao Protheus<\/strong><\/a> conecta a estrutura de ramais, SIP Trunk, URA e DAC aos fluxos de atendimento definidos no TOTVS Protheus.<\/p><p>A <strong>Telefonia para TOTVS Protheus<\/strong> pode trabalhar com ramais f\u00edsicos, IP ou em nuvem, desde que o desenho t\u00e9cnico do PABX IP, da rede e da Integra\u00e7\u00e3o CTI Protheus seja validado. URA e DAC ajudam a <strong>direcionar chamadas<\/strong> por assunto, equipe, prioridade ou hor\u00e1rio, enquanto grupos e filas d\u00e3o <strong>previsibilidade ao atendimento<\/strong>.<\/p><p>Para empresas com filiais, opera\u00e7\u00e3o h\u00edbrida ou crescimento de agentes, a arquitetura precisa <strong>equilibrar qualidade de voz atrav\u00e9s de Internet<\/strong>, <strong>seguran\u00e7a<\/strong>, <strong>disponibilidade e escalabilidade<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-546bac76 e-con-full e-flex e-con e-child\" data-id=\"546bac76\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-395de0c2 elementor-widget elementor-widget-button\" data-id=\"395de0c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Falar com Vendas<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c08eb7e elementor-widget elementor-widget-button\" data-id=\"c08eb7e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Falar com Parcerias<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3fd9fbeb e-con-full sect-container sect-container-a e-flex e-con e-parent\" data-id=\"3fd9fbeb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-d7f1b9d sect-content e-flex e-con-boxed e-con e-child\" data-id=\"d7f1b9d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3e813bbc e-con-full e-flex e-con e-child\" data-id=\"3e813bbc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76cbc37e elementor-widget elementor-widget-image\" data-id=\"76cbc37e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/telefonia-para-totvs-protheus-15-discagem-automatica-click-to-call-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-18299\" alt=\"\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/telefonia-para-totvs-protheus-15-discagem-automatica-click-to-call-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/telefonia-para-totvs-protheus-15-discagem-automatica-click-to-call-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3623b370 e-con-full e-flex e-con e-child\" data-id=\"3623b370\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-634d42c2 elementor-widget elementor-widget-heading\" data-id=\"634d42c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Plataforma de Telefonia para Protheus com discagem autom\u00e1tica e click-to-call<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-244425ca elementor-widget elementor-widget-text-editor\" data-id=\"244425ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Plataforma de Telefonia para Protheus acelera campanhas ativas ao permitir discagem autom\u00e1tica e click-to-call a partir de cadastros ou listas autorizadas.<\/strong><\/p><p>Com <strong>API SmartCTI Protheus e Telefonia para TOTVS Protheus<\/strong> em ambiente compat\u00edvel, operadores de televendas, telecobran\u00e7a e SAC ativo <strong>reduzem cliques<\/strong>, <strong>copiam menos n\u00fameros<\/strong> e <strong>mant\u00eam o hist\u00f3rico mais pr\u00f3ximo do back office<\/strong>. A discagem pode seguir regras de campanha, carteira, hor\u00e1rio e prioridade, <strong>evitando abordagens desorganizadas<\/strong>.<br \/>Para gestores, o benef\u00edcio est\u00e1 em <strong>padronizar o funil operacional<\/strong>: lista, tentativa, contato, registro e retorno.<\/p><p><strong>A VulcaNet avalia ramais, discador, PABX Virtual e conformidade antes da ativa\u00e7\u00e3o, adequado para uma melhor continuidade nas opera\u00e7\u00f5es de sua empresa.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-200e8eeb e-con-full e-flex e-con e-child\" data-id=\"200e8eeb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4d7d72e6 elementor-widget elementor-widget-button\" data-id=\"4d7d72e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contratar Click-to-Call<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-155bc7c elementor-widget elementor-widget-button\" data-id=\"155bc7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Revender Click-to-Call<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7626137e e-con-full sect-container sect-container-b e-flex e-con e-parent\" data-id=\"7626137e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-508b1891 sect-content e-flex e-con-boxed e-con e-child\" data-id=\"508b1891\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2d5eccf4 e-con-full e-flex e-con e-child\" data-id=\"2d5eccf4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-46e129e8 elementor-widget elementor-widget-image\" data-id=\"46e129e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/telefonia-para-totvs-protheus-16-gravacao-de-chamadas-relatorios-conformidade-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-18300\" alt=\"\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/telefonia-para-totvs-protheus-16-gravacao-de-chamadas-relatorios-conformidade-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2024\/11\/telefonia-para-totvs-protheus-16-gravacao-de-chamadas-relatorios-conformidade-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-13cce69c e-con-full e-flex e-con e-child\" data-id=\"13cce69c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-64d5564 elementor-widget elementor-widget-heading\" data-id=\"64d5564\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Integra\u00e7\u00e3o CTI Protheus com grava\u00e7\u00e3o de chamadas, relat\u00f3rios e conformidade\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-488f3ac0 elementor-widget elementor-widget-text-editor\" data-id=\"488f3ac0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Integra\u00e7\u00e3o CTI Protheus fortalece conformidade e gest\u00e3o ao combinar grava\u00e7\u00e3o de chamadas, relat\u00f3rios operacionais e responsabilidades claras de projeto.<\/strong><\/p><p>Na <strong>Telefonia para TOTVS Protheus<\/strong>, grava\u00e7\u00e3o e reprodu\u00e7\u00e3o devem seguir pol\u00edtica interna, bases legais da LGPD, controles de acesso e reten\u00e7\u00e3o definidos pela empresa. Relat\u00f3rios de agentes, filas, ramais, chamadas atendidas, originadas e perdidas ajudam supervisores a <strong>avaliar produtividade e n\u00edvel de servi\u00e7o sem depender de percep\u00e7\u00f5es informais<\/strong>.<br \/>Para opera\u00e7\u00f5es de telemarketing ativo, o uso do prefixo 0303 deve ser considerado <a href=\"https:\/\/www.gov.br\/anatel\/pt-br\" target=\"_blank\" rel=\"noopener\"><strong>conforme regra da Anatel<\/strong><\/a>.<\/p><p><strong>A VulcaNet apoia a arquitetura t\u00e9cnica, enquanto par\u00e2metros TOTVS e decis\u00f5es de neg\u00f3cio permanecem documentados com o cliente.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-13b3750 e-con-full e-flex e-con e-child\" data-id=\"13b3750\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6fe209fa elementor-widget elementor-widget-button\" data-id=\"6fe209fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Conformidade com Vendas<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-383cb265 elementor-widget elementor-widget-button\" data-id=\"383cb265\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Conformidade com Parcerias<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5dada513 e-con-full sect-container sect-ref-estrat e-flex e-con e-parent\" data-id=\"5dada513\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-6c96b3bd e-con-full e-flex e-con e-child\" data-id=\"6c96b3bd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4920ac27 toc-exclude elementor-widget elementor-widget-heading\" data-id=\"4920ac27\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">A VulcaNet \u00e9 <strong>vision\u00e1ria<\/strong>, molda o futuro.<\/h3>\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3a5f3c21 e-con-full e-flex e-con e-child\" data-id=\"3a5f3c21\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4f4b3778 elementor-widget elementor-widget-button\" data-id=\"4f4b3778\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Agendar Demonstra\u00e7\u00e3o<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27845191 elementor-widget elementor-widget-button\" data-id=\"27845191\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ver Vantagens para Revenda<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-212899e3 e-flex e-con-boxed e-con e-parent\" data-id=\"212899e3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2621103d content paragrafo-sem-margem e-con-full e-flex e-con e-child\" data-id=\"2621103d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-19f2b904 e-con-full e-flex e-con e-child\" data-id=\"19f2b904\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-139c1e8f elementor-widget elementor-widget-heading\" data-id=\"139c1e8f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Compare antes de integrar telefonia ao Protheus<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5a3ec3 texto-grande elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"b5a3ec3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Escolher Telefonia para TOTVS Protheus n\u00e3o \u00e9 apenas trocar tarifas de chamadas.<\/strong><\/p><p>A decis\u00e3o envolve <strong>compatibilidade<\/strong> com TOTVS Protheus, API SmartCTI Protheus, PABX IP, ramais, SIP Trunk, m\u00f3dulos como SIGATMK, seguran\u00e7a, suporte e clareza de responsabilidades. A <strong>VulcaNet combina telefonia empresarial<\/strong>, <strong>diagn\u00f3stico t\u00e9cnico e opera\u00e7\u00e3o B2B para reduzir riscos de implanta\u00e7\u00e3o<\/strong>.<\/p><p><strong>Compare abaixo diferen\u00e7as t\u00edpicas<\/strong> entre uma solu\u00e7\u00e3o moderna orientada ao Protheus, modelos tradicionais de operadora e provedores VoIP <strong>antes de solicitar proposta<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5d786c40 e-con-full comp-solucao e-flex e-con e-child\" data-id=\"5d786c40\" data-element_type=\"container\" data-e-type=\"container\" id=\"comp-solucao\">\n\t\t\t\t<div class=\"elementor-element elementor-element-61341fc5 eael-dt-th-align-center table-comp eael-table-align-center elementor-widget elementor-widget-eael-data-table\" data-id=\"61341fc5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-data-table.default\">\n\t\t\t\t\t<style>\n\t\t\t@media (max-width: 767px) {\n\t\t\t   #eael-data-table-wrapper-61341fc5.custom-responsive-option-enable .eael-data-table thead {\n                    display: none;\n               }\n               #eael-data-table-wrapper-61341fc5.custom-responsive-option-enable .eael-data-table tbody tr td {\n                    float: none;\n                    clear: left;\n                    width: 100%;\n                    text-align: left;\n                    display: flex;\n                    align-items: center;\n                }\n\t\t\t}\n\t\t\t<\/style>\t\t<div class=\"eael-data-table-wrap custom-responsive-option-enable\" data-table_id=\"61341fc5\" id=\"eael-data-table-wrapper-61341fc5\" data-custom_responsive=\"true\">\n\t\t\t<table class=\"tablesorter eael-data-table center\" id=\"eael-data-table-61341fc5\">\n\t\t\t    <thead>\n\t\t\t        <tr class=\"table-header\">\n\t\t\t\t\t\t\t\t\t            <th class=\"table-comp-header table-comp-header-recursos sorting\" id=\"\" colspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"data-table-header-text\">Recursos<\/span><\/th>\n\t\t\t        \t\t\t\t            <th class=\"table-comp-header table-comp-header-vulcanet sorting\" id=\"\" colspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-star data-header-icon\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t            \t\t\t\t\t\t\t\t<span class=\"data-table-header-text\">Operadora Moderna <br>VulcaNet<\/span><\/th>\n\t\t\t        \t\t\t\t            <th class=\"table-comp-header table-comp-header-tradicional sorting\" id=\"\" colspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"data-table-header-text\">Operadoras <br>Tradicional<\/span><\/th>\n\t\t\t        \t\t\t\t            <th class=\"table-comp-header table-comp-header-voip sorting\" id=\"\" colspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"data-table-header-text\">Operadoras <br>VoIP<\/span><\/th>\n\t\t\t        \t\t\t\t        <\/tr>\n\t\t\t    <\/thead>\n\t\t\t  \t<tbody>\n\t\t\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-recurso\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tDiagn\u00f3stico de compatibilidade TOTVS\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-vulcanet\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tAnalisa vers\u00e3o, release, m\u00f3dulos, SIGATMK, licen\u00e7as, par\u00e2metros e ambiente antes de definir o escopo.\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-tradicional\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tCostuma focar linhas, tarifas e contratos, com menor profundidade na valida\u00e7\u00e3o de integra\u00e7\u00e3o com ERP.\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-voip\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tPode oferecer ramais VoIP sem avaliar Protheus Server, CTI, m\u00f3dulos e requisitos de compatibilidade.\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-recurso\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tIntegra\u00e7\u00e3o CTI e API SmartCTI Protheus\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-vulcanet\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tAvalia SmartCTI, WebServices XML, SIGACTI, TOTVS CTI Link e alternativas t\u00e9cnicas conforme o ambiente.\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-tradicional\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tPode depender de solu\u00e7\u00f5es legadas ou processos separados, sem integra\u00e7\u00e3o estruturada com o back office.\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-voip\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tNem sempre possui experi\u00eancia em CTI TOTVS Protheus, eventos de chamada e comandos integrados.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-recurso\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tIdentifica\u00e7\u00e3o autom\u00e1tica do cliente\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-vulcanet\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tProjeta fluxos para identificar contatos pelo n\u00famero e apoiar atendimento receptivo em m\u00f3dulos compat\u00edveis.\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-tradicional\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tNormalmente entrega identifica\u00e7\u00e3o no telefone, mas n\u00e3o necessariamente dentro do contexto do Protheus\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-voip\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tPode limitar a identifica\u00e7\u00e3o ao painel VoIP, sem relacionamento com cliente, pedido ou hist\u00f3rico no ERP.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-recurso\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tDiscagem ativa e click-to-call\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-vulcanet\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tApoia a discagem a partir de cadastros, listas e campanhas quando a integra\u00e7\u00e3o CTI permite o recurso.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-tradicional\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tPode manter discagem manual ou discadores isolados, aumentando retrabalho em televendas e cobran\u00e7a.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-voip\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tPode oferecer discagem simples, mas sem governan\u00e7a por campanha, usu\u00e1rio, regra e registro no Protheus.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-recurso\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tFilas, URA, DAC e chamadas perdidas\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-vulcanet\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tOrganiza ramais, filas, URA, DAC e chamadas n\u00e3o atendidas com foco em produtividade e rastreabilidade.\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-tradicional\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tPode ter filas e URA, mas com relat\u00f3rios menos conectados ao processo de atendimento no ERP.\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-voip\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tPode entregar recursos b\u00e1sicos, com menor capacidade de desenho operacional para SAC, cobran\u00e7a e suporte.\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-recurso\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tGrava\u00e7\u00f5es, relat\u00f3rios e conformidade\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-vulcanet\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tConsidera grava\u00e7\u00e3o de chamadas, relat\u00f3rios, LGPD, Anatel e pol\u00edticas internas desde o desenho do projeto.\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-tradicional\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tPode tratar grava\u00e7\u00e3o e relat\u00f3rios como recursos separados, sem integrar responsabilidades do projeto Protheus.\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-voip\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tPode n\u00e3o orientar adequadamente reten\u00e7\u00e3o, acesso, dados pessoais, 0303 e requisitos regulat\u00f3rios aplic\u00e1veis.\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-recurso\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tSuporte e responsabilidades\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-vulcanet\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tTrabalha com escopo documentado, implanta\u00e7\u00e3o assistida e alinhamento entre telefonia, TI, opera\u00e7\u00e3o e TOTVS.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-tradicional\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tPode separar atendimento de telefonia e implanta\u00e7\u00e3o, dificultando a resolu\u00e7\u00e3o de problemas entre fornecedores.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-voip\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tPode ter suporte limitado para cen\u00e1rios empresariais complexos, integra\u00e7\u00f5es e gest\u00e3o de chamados cr\u00edticos.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-recurso\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tEscalabilidade e cobertura nacional\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-vulcanet\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tOferece telefonia empresarial, SIP Trunk, PABX Virtual e cobertura nacional com DDDs em todo o Brasil.\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-tradicional\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tPode exigir contratos, prazos e ajustes mais r\u00edgidos para expans\u00e3o de filiais, ramais e n\u00fameros.\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-voip\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tPode escalar ramais, mas nem sempre com numera\u00e7\u00e3o, suporte e desenho adequados para opera\u00e7\u00e3o nacional.\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-recurso\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tQualidade de voz e infraestrutura\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-vulcanet\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tCombina engenharia de telefonia, conectividade e nuvem para dimensionar voz, rede, seguran\u00e7a e disponibilidade.\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-tradicional\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tPode entregar infraestrutura robusta, mas com menor flexibilidade para integra\u00e7\u00f5es modernas e opera\u00e7\u00e3o em nuvem.\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-voip\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tPode depender excessivamente da Internet do cliente, sem an\u00e1lise suficiente de rede, lat\u00eancia e conting\u00eancia.\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-recurso\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tPrevisibilidade comercial\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-vulcanet\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tSepara telefonia, implanta\u00e7\u00e3o, integra\u00e7\u00e3o, licen\u00e7as e customiza\u00e7\u00f5es para uma proposta mais transparente.\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-tradicional\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tPode apresentar custos por contrato, linhas e servi\u00e7os adicionais sem clareza sobre integra\u00e7\u00e3o ao Protheus.\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-voip\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tPode mostrar mensalidade atrativa, mas deixar fora diagn\u00f3stico, suporte, integra\u00e7\u00e3o e responsabilidades t\u00e9cnicas.\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t    <\/tbody>\n\t\t\t<\/table>\n\t\t<\/div>\n\t  \t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5b66a3db e-con-full e-flex e-con e-child\" data-id=\"5b66a3db\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ae8f077 elementor-widget-mobile__width-inherit largura-total elementor-widget__width-inherit elementor-widget elementor-widget-button\" data-id=\"1ae8f077\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#contato\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quero Contratar<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20da06b6 elementor-widget-mobile__width-inherit largura-total elementor-widget__width-inherit elementor-widget elementor-widget-button\" data-id=\"20da06b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quero Revender<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-322769cd e-flex e-con-boxed e-con e-parent\" data-id=\"322769cd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-59846a0f e-con-full e-flex e-con e-child\" data-id=\"59846a0f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-18e411e0 e-con-full e-flex e-con e-child\" data-id=\"18e411e0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2812b64c elementor-widget elementor-widget-heading\" data-id=\"2812b64c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Plano sob medida para integrar telefonia empresarial ao Protheus\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66fec82a elementor-widget__width-inherit texto-grande elementor-widget elementor-widget-text-editor\" data-id=\"66fec82a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>O <strong>investimento em Telefonia para TOTVS Protheus parte de R$499 por m\u00eas<\/strong> e varia conforme ramais, <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/sip-trunk-na-nuvem\/\"><strong>SIP Trunk<\/strong><\/a>, <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/pabx-virtual\/\"><strong>PABX Virtual<\/strong><\/a>, <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/cti\/\"><strong>recursos de CTI<\/strong><\/a>, <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/gravador-de-chamadas\/\"><strong>grava\u00e7\u00f5es<\/strong><\/a>, <strong>relat\u00f3rios<\/strong>, <strong>volume de chamadas e escopo de integra\u00e7\u00e3o com o ambiente TOTVS<\/strong>.<\/p><p><strong>A proposta da VulcaNet come\u00e7a com diagn\u00f3stico de compatibilidade para separar telefonia, implanta\u00e7\u00e3o, licen\u00e7as, customiza\u00e7\u00f5es e responsabilidades<\/strong>.<\/p><p>Assim, <strong>sua empresa avalia<\/strong>: valor, viabilidade t\u00e9cnica e pr\u00f3ximos passos <strong>antes de contratar<\/strong> uma arquitetura para SAC, cobran\u00e7a, televendas ou atendimento.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-6c7493c0 e-con-full e-flex e-con e-child\" data-id=\"6c7493c0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-101fb3f4 elementor-widget elementor-widget-button\" data-id=\"101fb3f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quero Contratar<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ffb6310 elementor-widget elementor-widget-button\" data-id=\"3ffb6310\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quero Revender<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-71f0e666 e-con-full e-flex e-con e-child\" data-id=\"71f0e666\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3198f0d3 elementor-widget__width-inherit price-table-custom elementor-widget elementor-widget-price-table\" data-id=\"3198f0d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"price-table.default\">\n\t\t\t\t\t\n\t\t<div class=\"elementor-price-table\">\n\t\t\t\t\t\t\t<div class=\"elementor-price-table__header\">\n\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-price-table__heading\">\n\t\t\t\t\t\tPlano Crescimento\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-price-table__subheading\">\n\t\t\t\t\t\t\tB\u00e1sico para aumentar seu desempenho!\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"elementor-price-table__price\">\n\t\t\t\t\t\t\t\t<span class=\"elementor-price-table__currency\">R$<\/span>\t\t\t\t\t\t\t\t\t<span class=\"elementor-price-table__integer-part\">\n\t\t\t\t\t\t499\t\t\t\t\t<\/span>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-price-table__after-price\">\n\t\t\t\t\t\t<span class=\"elementor-price-table__fractional-part\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-price-table__period elementor-typo-excluded\">\/m\u00eas<\/span>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<ul class=\"elementor-price-table__features-list\">\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"elementor-repeater-item-ac24596\">\n\t\t\t\t\t\t\t<div class=\"elementor-price-table__feature-inner\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-phone-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M497.39 361.8l-112-48a24 24 0 0 0-28 6.9l-49.6 60.6A370.66 370.66 0 0 1 130.6 204.11l60.6-49.6a23.94 23.94 0 0 0 6.9-28l-48-112A24.16 24.16 0 0 0 122.6.61l-104 24A24 24 0 0 0 0 48c0 256.5 207.9 464 464 464a24 24 0 0 0 23.4-18.6l24-104a24.29 24.29 0 0 0-14.01-27.6z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\tIntegra\u00e7\u00e3o Telef\u00f4nica com Protheus\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"elementor-repeater-item-271a668\">\n\t\t\t\t\t\t\t<div class=\"elementor-price-table__feature-inner\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-server\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M480 160H32c-17.673 0-32-14.327-32-32V64c0-17.673 14.327-32 32-32h448c17.673 0 32 14.327 32 32v64c0 17.673-14.327 32-32 32zm-48-88c-13.255 0-24 10.745-24 24s10.745 24 24 24 24-10.745 24-24-10.745-24-24-24zm-64 0c-13.255 0-24 10.745-24 24s10.745 24 24 24 24-10.745 24-24-10.745-24-24-24zm112 248H32c-17.673 0-32-14.327-32-32v-64c0-17.673 14.327-32 32-32h448c17.673 0 32 14.327 32 32v64c0 17.673-14.327 32-32 32zm-48-88c-13.255 0-24 10.745-24 24s10.745 24 24 24 24-10.745 24-24-10.745-24-24-24zm-64 0c-13.255 0-24 10.745-24 24s10.745 24 24 24 24-10.745 24-24-10.745-24-24-24zm112 248H32c-17.673 0-32-14.327-32-32v-64c0-17.673 14.327-32 32-32h448c17.673 0 32 14.327 32 32v64c0 17.673-14.327 32-32 32zm-48-88c-13.255 0-24 10.745-24 24s10.745 24 24 24 24-10.745 24-24-10.745-24-24-24zm-64 0c-13.255 0-24 10.745-24 24s10.745 24 24 24 24-10.745 24-24-10.745-24-24-24z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\tTelefonia empresarial com PABX IP, PABX Virtual e SIP Trunk\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"elementor-repeater-item-7b5a551\">\n\t\t\t\t\t\t\t<div class=\"elementor-price-table__feature-inner\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-link\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M326.612 185.391c59.747 59.809 58.927 155.698.36 214.59-.11.12-.24.25-.36.37l-67.2 67.2c-59.27 59.27-155.699 59.262-214.96 0-59.27-59.26-59.27-155.7 0-214.96l37.106-37.106c9.84-9.84 26.786-3.3 27.294 10.606.648 17.722 3.826 35.527 9.69 52.721 1.986 5.822.567 12.262-3.783 16.612l-13.087 13.087c-28.026 28.026-28.905 73.66-1.155 101.96 28.024 28.579 74.086 28.749 102.325.51l67.2-67.19c28.191-28.191 28.073-73.757 0-101.83-3.701-3.694-7.429-6.564-10.341-8.569a16.037 16.037 0 0 1-6.947-12.606c-.396-10.567 3.348-21.456 11.698-29.806l21.054-21.055c5.521-5.521 14.182-6.199 20.584-1.731a152.482 152.482 0 0 1 20.522 17.197zM467.547 44.449c-59.261-59.262-155.69-59.27-214.96 0l-67.2 67.2c-.12.12-.25.25-.36.37-58.566 58.892-59.387 154.781.36 214.59a152.454 152.454 0 0 0 20.521 17.196c6.402 4.468 15.064 3.789 20.584-1.731l21.054-21.055c8.35-8.35 12.094-19.239 11.698-29.806a16.037 16.037 0 0 0-6.947-12.606c-2.912-2.005-6.64-4.875-10.341-8.569-28.073-28.073-28.191-73.639 0-101.83l67.2-67.19c28.239-28.239 74.3-28.069 102.325.51 27.75 28.3 26.872 73.934-1.155 101.96l-13.087 13.087c-4.35 4.35-5.769 10.79-3.783 16.612 5.864 17.194 9.042 34.999 9.69 52.721.509 13.906 17.454 20.446 27.294 10.606l37.106-37.106c59.271-59.259 59.271-155.699.001-214.959z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\tAPI SmartCTI Protheus quando aplic\u00e1vel ao ambiente\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"elementor-repeater-item-0fdd4e3\">\n\t\t\t\t\t\t\t<div class=\"elementor-price-table__feature-inner\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\tIdentifica\u00e7\u00e3o de clientes e click-to-call em m\u00f3dulos compat\u00edveis\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"elementor-repeater-item-9d2df61\">\n\t\t\t\t\t\t\t<div class=\"elementor-price-table__feature-inner\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-list\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M80 368H16a16 16 0 0 0-16 16v64a16 16 0 0 0 16 16h64a16 16 0 0 0 16-16v-64a16 16 0 0 0-16-16zm0-320H16A16 16 0 0 0 0 64v64a16 16 0 0 0 16 16h64a16 16 0 0 0 16-16V64a16 16 0 0 0-16-16zm0 160H16a16 16 0 0 0-16 16v64a16 16 0 0 0 16 16h64a16 16 0 0 0 16-16v-64a16 16 0 0 0-16-16zm416 176H176a16 16 0 0 0-16 16v32a16 16 0 0 0 16 16h320a16 16 0 0 0 16-16v-32a16 16 0 0 0-16-16zm0-320H176a16 16 0 0 0-16 16v32a16 16 0 0 0 16 16h320a16 16 0 0 0 16-16V80a16 16 0 0 0-16-16zm0 160H176a16 16 0 0 0-16 16v32a16 16 0 0 0 16 16h320a16 16 0 0 0 16-16v-32a16 16 0 0 0-16-16z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\tFilas, URA, DAC, ramais, grava\u00e7\u00f5es e relat\u00f3rios operacionais\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"elementor-repeater-item-e4ca987\">\n\t\t\t\t\t\t\t<div class=\"elementor-price-table__feature-inner\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-user-cog\" viewBox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M610.5 373.3c2.6-14.1 2.6-28.5 0-42.6l25.8-14.9c3-1.7 4.3-5.2 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0-7.8l-7.9-4.6c-16-9.2-23.4-28-17.9-45.7.9-2.9 2.2-5.8 3.2-8.7-3.8-.3-7.5-1.2-11.4-1.2h-16.7c-22.2 10.2-46.9 16-72.9 16s-50.6-5.8-72.9-16h-16.7C60.2 288 0 348.2 0 422.4V464c0 26.5 21.5 48 48 48h352c10.1 0 19.5-3.2 27.2-8.5-1.2-3.8-2-7.7-2-11.8v-9.2z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\tImplanta\u00e7\u00e3o assistida com escopo e responsabilidades documentados\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"elementor-repeater-item-2ff3c99\">\n\t\t\t\t\t\t\t<div class=\"elementor-price-table__feature-inner\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-headset\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M192 208c0-17.67-14.33-32-32-32h-16c-35.35 0-64 28.65-64 64v48c0 35.35 28.65 64 64 64h16c17.67 0 32-14.33 32-32V208zm176 144c35.35 0 64-28.65 64-64v-48c0-35.35-28.65-64-64-64h-16c-17.67 0-32 14.33-32 32v112c0 17.67 14.33 32 32 32h16zM256 0C113.18 0 4.58 118.83 0 256v16c0 8.84 7.16 16 16 16h16c8.84 0 16-7.16 16-16v-16c0-114.69 93.31-208 208-208s208 93.31 208 208h-.12c.08 2.43.12 165.72.12 165.72 0 23.35-18.93 42.28-42.28 42.28H320c0-26.51-21.49-48-48-48h-32c-26.51 0-48 21.49-48 48s21.49 48 48 48h181.72c49.86 0 90.28-40.42 90.28-90.28V256C507.42 118.83 398.82 0 256 0z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\tSuporte B2B para opera\u00e7\u00e3o de atendimento, cobran\u00e7a e vendas\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"elementor-repeater-item-1b9ab9b\">\n\t\t\t\t\t\t\t<div class=\"elementor-price-table__feature-inner\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-shield-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M466.5 83.7l-192-80a48.15 48.15 0 0 0-36.9 0l-192 80C27.7 91.1 16 108.6 16 128c0 198.5 114.5 335.7 221.5 380.3 11.8 4.9 25.1 4.9 36.9 0C360.1 472.6 496 349.3 496 128c0-19.4-11.7-36.9-29.5-44.3zM256.1 446.3l-.1-381 175.9 73.3c-3.3 151.4-82.1 261.1-175.8 307.7z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\tOperadora STFC autorizada pela Anatel com cobertura nacional em DDDs Profissional \t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"elementor-price-table__footer\">\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-price-table__button elementor-button elementor-size-md\" href=\"#contato\" target=\"_blank\">\n\t\t\t\t\t\t\tContratar J\u00e1\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"elementor-ribbon elementor-ribbon-left\">\n\t\t\t\t<div class=\"elementor-ribbon-inner\">\n\t\t\t\t\tA PARTIR DE\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-4821b920 e-con-full secao-sub-plano e-flex e-con e-child\" data-id=\"4821b920\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-f1f18e2 e-con-full secao-plano e-flex e-con e-child\" data-id=\"f1f18e2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-74c757ea e-con-full e-flex e-con e-child\" data-id=\"74c757ea\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5e363375 elementor-widget elementor-widget-heading\" data-id=\"5e363375\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">PLANO<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6221119c elementor-widget elementor-widget-heading\" data-id=\"6221119c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Personalizado<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-450caae8 elementor-widget elementor-widget-heading\" data-id=\"450caae8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Tudo do jeito que voc\u00ea e a sua empresa precisar.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7dd5ac34 e-flex e-con-boxed e-con e-child\" data-id=\"7dd5ac34\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-60544f8 elementor-widget-mobile__width-inherit largura-total elementor-widget elementor-widget-button\" data-id=\"60544f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#contato\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Falar com Especialista<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3b4bc4d7 e-con-full secao-sub-plano e-flex e-con e-child\" data-id=\"3b4bc4d7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-6d1b0f37 e-con-full e-flex e-con e-child\" data-id=\"6d1b0f37\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-548c234b elementor-widget elementor-widget-heading\" data-id=\"548c234b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Precisa de Integra\u00e7\u00f5es?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-23eec84d e-flex e-con-boxed e-con e-child\" data-id=\"23eec84d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4c6b9ae0 elementor-widget-mobile__width-inherit largura-total elementor-widget elementor-widget-button\" data-id=\"4c6b9ae0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#contato\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Falar com Especialista<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-33f11eea e-con-full sect-container sect-container-b sect-center e-flex e-con e-parent\" data-id=\"33f11eea\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1cb05bf1 sect-content e-flex e-con-boxed e-con e-child\" data-id=\"1cb05bf1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-6fd7e4c3 e-con-full e-flex e-con e-child\" data-id=\"6fd7e4c3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-736d63e9 elementor-widget elementor-widget-heading\" data-id=\"736d63e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Perguntas e Respostas Frequentes sobre Telefonia para Totvs Protheus <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-245b4174 elementor-widget__width-inherit elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"245b4174\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"FAQ\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t\t            <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-245b4174\" data-scroll-on-click=\"\" data-scroll-speed=\"300\" data-accordion-id=\"245b4174\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n            <div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"o-que-telefonia-para-totvs-protheus\" class=\"elementor-tab-title eael-accordion-header active-default\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-6091\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">O que \u00e9 Telefonia para TOTVS Protheus?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-6091\" class=\"eael-accordion-content clearfix active-default\" data-tab=\"1\" aria-labelledby=\"o-que-telefonia-para-totvs-protheus\"><strong>Telefonia para TOTVS Protheus<\/strong> \u00e9 a integra\u00e7\u00e3o entre a plataforma telef\u00f4nica da empresa e m\u00f3dulos compat\u00edveis do TOTVS Protheus.<br><br>A <strong>Telefonia para TOTVS Protheus<\/strong> pode conectar <strong>PABX IP<\/strong>, <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/pabx-virtual\/\"><strong>PABX Virtual<\/strong><\/a>, <strong>ramais<\/strong>, <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/sip-trunk-na-nuvem\/\"><strong>SIP Trunk<\/strong><\/a> e <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/cti\/\"><strong>recursos de Integra\u00e7\u00e3o CTI<\/strong><\/a> para que chamadas ganhem contexto no back office. Em opera\u00e7\u00f5es de SAC, cobran\u00e7a, televendas e atendimento, a solu\u00e7\u00e3o pode <strong>apoiar identifica\u00e7\u00e3o de cliente<\/strong>, <strong>discagem<\/strong>, <strong>filas e registros<\/strong>.<br><br>A ader\u00eancia depende da vers\u00e3o, m\u00f3dulos, licen\u00e7as e ambiente t\u00e9cnico, por isso a <strong>VulcaNet inicia com diagn\u00f3stico de compatibilidade<\/strong>.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"para-que-serve-telefonia-integrada-ao-protheus\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-6092\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Para que serve Telefonia Integrada ao Protheus?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-6092\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"para-que-serve-telefonia-integrada-ao-protheus\"><strong>Telefonia Integrada ao Protheus<\/strong> serve para aproximar chamadas telef\u00f4nicas dos processos de atendimento, vendas, cobran\u00e7a e relacionamento <strong>registrados no ERP<\/strong>.<br><br>Com <strong>Telefonia para TOTVS Protheus<\/strong>, o atendente pode ter <strong>menos altern\u00e2ncia entre PABX<\/strong>, <strong>planilhas e cadastro<\/strong>, enquanto supervisores acompanham filas, chamadas perdidas, ramais e produtividade. Em ambientes compat\u00edveis, a integra\u00e7\u00e3o ajuda a i<strong>dentificar contatos pelo n\u00famero<\/strong>, <strong>iniciar chamadas a partir do sistema e registrar contexto operacional.<\/strong><br><br>O objetivo \u00e9 <strong>reduzir retrabalho<\/strong>, <strong>melhorar rastreabilidade e transformar a telefonia empresarial em parte do fluxo de back office<\/strong>.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"como-funciona-a-integrao-cti-entre-pabx-e-protheus-com-api-smartcti-protheus\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"3\" aria-controls=\"elementor-tab-content-6093\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Como funciona a integra\u00e7\u00e3o CTI entre PABX e Protheus com API SmartCTI Protheus?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-6093\" class=\"eael-accordion-content clearfix\" data-tab=\"3\" aria-labelledby=\"como-funciona-a-integrao-cti-entre-pabx-e-protheus-com-api-smartcti-protheus\">A <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/cti\/\"><strong>integra\u00e7\u00e3o CTI entre PABX e Protheus<\/strong><\/a><br><br>funciona por troca de eventos e comandos entre a plataforma de telefonia e o TOTVS Protheus.<br><br>Quando a <strong>API SmartCTI Protheus<\/strong> \u00e9 aplic\u00e1vel, essa comunica\u00e7\u00e3o pode usar <strong>WebServices XML<\/strong> para informar chamada recebida, discagem, transfer\u00eancia, estados de agente e outros eventos.<br><br>A <strong>Telefonia para TOTVS Protheus da VulcaNet<\/strong> avalia PABX IP, Protheus Server, rede, m\u00f3dulos e par\u00e2metros <strong>antes de configurar o fluxo<\/strong>. O <strong>desenho final<\/strong> depende das permiss\u00f5es, licen\u00e7as e recursos dispon\u00edveis no ambiente do cliente.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"o-que-a-api-smartcti-protheus\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"4\" aria-controls=\"elementor-tab-content-6094\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">O que \u00e9 a API SmartCTI Protheus?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-6094\" class=\"eael-accordion-content clearfix\" data-tab=\"4\" aria-labelledby=\"o-que-a-api-smartcti-protheus\">A <strong>API SmartCTI Protheus<\/strong> \u00e9 um recurso de <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/cti\/\"><strong>comunica\u00e7\u00e3o CTI<\/strong><\/a> descrito em documenta\u00e7\u00e3o TOTVS para <strong>integrar o Protheus Server a plataformas de telefonia<\/strong>, quando o ambiente atende aos requisitos.<br><br>A <strong>API SmartCTI Protheus<\/strong> utiliza conceitos de <strong>WebServices XML para trocar informa\u00e7\u00f5es<\/strong> sem exigir que todo fornecedor de telefonia desenvolva diretamente em ADVPL. Na pr\u00e1tica, a <strong>API SmartCTI Protheus<\/strong> pode apoiar identifica\u00e7\u00e3o, discagem, comandos de chamada e estados de agente.<br><br>A <strong>VulcaNet valida se esse caminho \u00e9 adequado<\/strong> ou se h\u00e1 necessidade de SIGACTI, TOTVS CTI Link, integra\u00e7\u00e3o por arquivo ou customiza\u00e7\u00e3o.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"qual-a-diferena-entre-telefonia-para-totvs-protheus-e-um-pabx-comum\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"5\" aria-controls=\"elementor-tab-content-6095\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Qual a diferen\u00e7a entre Telefonia para TOTVS Protheus e um PABX comum?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-6095\" class=\"eael-accordion-content clearfix\" data-tab=\"5\" aria-labelledby=\"qual-a-diferena-entre-telefonia-para-totvs-protheus-e-um-pabx-comum\">A <strong>diferen\u00e7a principal \u00e9 que Telefonia para TOTVS Protheus busca conectar a chamada ao contexto do ERP<\/strong>, enquanto um <strong>PABX comum<\/strong> normalmente trata apenas ramais, filas e liga\u00e7\u00f5es.<br><br>Com <strong>Telefonia para TOTVS Protheus<\/strong>, a empresa pode associar telefone, cliente, contato, campanha, cobran\u00e7a ou atendimento, conforme m\u00f3dulo compat\u00edvel. Um <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/pabx-virtual\/\"><strong>PABX IP ou PABX Virtual<\/strong><\/a> continua sendo importante, mas o valor aumenta quando a <strong>Integra\u00e7\u00e3o CTI Protheus reduz a busca manual e melhora registros<\/strong>.<br><br><strong>A VulcaNet avalia se a telefonia atual pode ser integrada ou se conv\u00e9m redesenhar a arquitetura<\/strong>.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"o-protheus-precisa-de-uma-plataforma-de-telefonia-para-funcionar\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"6\" aria-controls=\"elementor-tab-content-6096\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">O Protheus precisa de uma plataforma de telefonia para funcionar?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-6096\" class=\"eael-accordion-content clearfix\" data-tab=\"6\" aria-labelledby=\"o-protheus-precisa-de-uma-plataforma-de-telefonia-para-funcionar\"><strong>N\u00e3o. O TOTVS Protheus n\u00e3o precisa de uma plataforma de telefonia para executar suas rotinas essenciais de ERP<\/strong>.<br><br>A <strong>Telefonia para TOTVS Protheus \u00e9 indicada quando a empresa quer conectar chamadas<\/strong> a processos de SAC, cobran\u00e7a, televendas, <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/call-center\/\"><strong>call center<\/strong><\/a> ou relacionamento. Sem integra\u00e7\u00e3o, o <strong>Protheus continua operando<\/strong>, mas o atendimento tende a <strong>depender de consulta manual<\/strong>, <strong>redigita\u00e7\u00e3o de n\u00fameros<\/strong>, <strong>registros paralelos e menor rastreabilidade<\/strong>.<br><br>Com uma <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/pabx-virtual\/\"><strong>Plataforma de Telefonia para Protheus<\/strong><\/a> bem avaliada, a empresa pode <strong>ganhar produtividade e controle sem alterar o papel central do ERP<\/strong>.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"quais-pabx-ou-plataformas-cti-so-homologados-para-protheus\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"7\" aria-controls=\"elementor-tab-content-6097\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Quais PABX ou plataformas CTI s\u00e3o homologados para Protheus?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-6097\" class=\"eael-accordion-content clearfix\" data-tab=\"7\" aria-labelledby=\"quais-pabx-ou-plataformas-cti-so-homologados-para-protheus\"><strong>Depende da vers\u00e3o, do m\u00f3dulo e da documenta\u00e7\u00e3o aplic\u00e1vel ao ambiente TOTVS.<\/strong><br><br>Fontes da pr\u00f3pria TOTVS citam cen\u00e1rios hist\u00f3ricos com SIGACTI, TOTVS CTI Link, SmartCTI e centrais homologadas em determinados releases, mas <strong>tamb\u00e9m indicam que algumas homologa\u00e7\u00f5es s\u00e3o legais<\/strong>. Por isso, <strong>Telefonia para TOTVS Protheus n\u00e3o deve ser vendida como compat\u00edvel com qualquer PABX<\/strong>.<br><br>A <strong>VulcaNet verifica a vers\u00e3o do TOTVS Protheus<\/strong>, Protheus Call Center, SIGATMK, licen\u00e7as, <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/cti\/\"><strong>protocolo CTI<\/strong><\/a>, PABX IP, PABX Virtual e requisitos de rede <strong>antes de recomendar o caminho t\u00e9cnico<\/strong>.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"preciso-ter-call-center-sigatmk-sigacti-ou-cti-link\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"8\" aria-controls=\"elementor-tab-content-6098\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Preciso ter Call Center, SIGATMK, SIGACTI ou CTI Link?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-6098\" class=\"eael-accordion-content clearfix\" data-tab=\"8\" aria-labelledby=\"preciso-ter-call-center-sigatmk-sigacti-ou-cti-link\"><strong>Depende do objetivo da opera\u00e7\u00e3o e da vers\u00e3o do TOTVS Protheus.<\/strong><br><br>A Telefonia Integrada ao Protheus pode envolver <strong>Protheus Call Center, SIGATMK<\/strong>, <strong>SIGACTI<\/strong>, <strong>TOTVS<\/strong> <strong>CTI Link ou API SmartCTI Protheus<\/strong>, conforme recursos dispon\u00edveis e desenho aprovado. Para identifica\u00e7\u00e3o de chamadas, discagem ativa, filas e estados de agente, m\u00f3dulos e par\u00e2metros fazem diferen\u00e7a.<br><br>Em projetos comerciais, a <strong>VulcaNet levanta quais rotinas sua empresa usa<\/strong>, <strong>quais licen\u00e7as est\u00e3o ativas e quais comandos CTI s\u00e3o necess\u00e1rios<\/strong>. Esse diagn\u00f3stico <strong>evita contratar telefonia sem base t\u00e9cnica<\/strong> para a automa\u00e7\u00e3o desejada.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"a-integrao-funciona-no-protheus-12\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"9\" aria-controls=\"elementor-tab-content-6099\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">A integra\u00e7\u00e3o funciona no Protheus 12?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-6099\" class=\"eael-accordion-content clearfix\" data-tab=\"9\" aria-labelledby=\"a-integrao-funciona-no-protheus-12\"><strong>Pode funcionar, mas a confirma\u00e7\u00e3o depende do ambiente espec\u00edfico.<\/strong><br><br>A <strong>Telefonia para TOTVS Protheus em Protheus 12<\/strong> precisa considerar release, m\u00f3dulos instalados, par\u00e2metros, licen\u00e7as, uso de <strong>Protheus Call Center ou SIGATMK<\/strong>, <strong>tipo de CTI dispon\u00edvel e ader\u00eancia da plataforma telef\u00f4nica<\/strong>.<br><br>Em alguns casos, a <strong>API SmartCTI Protheus<\/strong> \u00e9 o caminho avaliado; em outros, podem <strong>existir integra\u00e7\u00f5es<\/strong>, <strong>ajustes ou necessidade de escopo adicional<\/strong>.<br><br>A VulcaNet recomenda validar documenta\u00e7\u00e3o, arquitetura do Protheus Server, PABX IP, rede e seguran\u00e7a antes de definir prazo, custo ou promessa de automa\u00e7\u00e3o.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"-possvel-identificar-automaticamente-o-cliente-pelo-telefone-no-protheus\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"10\" aria-controls=\"elementor-tab-content-60910\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">\u00c9 poss\u00edvel identificar automaticamente o cliente pelo telefone no Protheus?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-60910\" class=\"eael-accordion-content clearfix\" data-tab=\"10\" aria-labelledby=\"-possvel-identificar-automaticamente-o-cliente-pelo-telefone-no-protheus\"><strong>Sim, \u00e9 poss\u00edvel em ambientes compat\u00edveis e com cadastros preparados.<\/strong><br><br>A <strong>Telefonia para TOTVS Protheus<\/strong> pode usar o n\u00famero de origem da chamada para buscar contatos no TOTVS Protheus e apresentar informa\u00e7\u00f5es \u00fateis ao atendente, como cliente, contato, ocorr\u00eancia ou hist\u00f3rico dispon\u00edvel. O resultado depende de qualidade cadastral, regras de duplicidade, m\u00f3dulos, <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/cti\/\"><strong>par\u00e2metros CTI<\/strong><\/a> e <strong>capacidade do PABX IP ou PABX Virtual.<\/strong><br><br>A <strong>VulcaNet ajuda a desenhar o fluxo de identifica\u00e7\u00e3o autom\u00e1tica<\/strong> para atendimento receptivo, SAC, cobran\u00e7a e suporte, sempre validando a <strong>viabilidade t\u00e9cnica antes da implanta\u00e7\u00e3o<\/strong>.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"a-api-smartcti-protheus-permite-discagem-automtica-ou-click-to-call\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"11\" aria-controls=\"elementor-tab-content-60911\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">A API SmartCTI Protheus permite discagem autom\u00e1tica ou click-to-call?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-60911\" class=\"eael-accordion-content clearfix\" data-tab=\"11\" aria-labelledby=\"a-api-smartcti-protheus-permite-discagem-automtica-ou-click-to-call\"><strong>Pode permitir, desde que o ambiente esteja compat\u00edvel e o recurso esteja previsto no escopo.<\/strong><br><br>A <strong>API SmartCTI Protheus<\/strong> pode apoiar comandos de discagem a partir de cadastros, listas ou campanhas, <strong>reduzindo digita\u00e7\u00e3o manual e erros de n\u00famero<\/strong>. Na <strong>Telefonia para TOTVS Protheus<\/strong>, click-to-call e <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/discador\/\"><strong>discagem autom\u00e1tica<\/strong><\/a> s\u00e3o \u00fateis para televendas, telecobran\u00e7a, pesquisas e SAC ativo.<br><br>A configura\u00e7\u00e3o deve considerar ramais, discador, PABX, regras de campanha, permiss\u00f5es de usu\u00e1rio e obriga\u00e7\u00f5es aplic\u00e1veis, como uso de 0303 em telemarketing ativo <a href=\"https:\/\/informacoes.anatel.gov.br\/legislacao\/pesquisar?searchword=TelefoniaFixa&amp;searchphrase=all\" target=\"_blank\" rel=\"noopener\"><strong>quando exigido pela Anatel<\/strong><\/a>.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"o-que-est-includo-no-projeto-de-telefonia-para-totvs-protheus\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"12\" aria-controls=\"elementor-tab-content-60912\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">O que est\u00e1 inclu\u00eddo no projeto de Telefonia para TOTVS Protheus?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-60912\" class=\"eael-accordion-content clearfix\" data-tab=\"12\" aria-labelledby=\"o-que-est-includo-no-projeto-de-telefonia-para-totvs-protheus\">O projeto de <strong>Telefonia para TOTVS Protheus<\/strong> pode incluir diagn\u00f3stico t\u00e9cnico, <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/linha-voip\/\"><strong>telefonia empresarial<\/strong><\/a>, <strong>PABX IP ou PABX Virtual<\/strong>, <strong>ramais<\/strong>, <strong>SIP Trunk<\/strong>, <strong>desenho de filas<\/strong>, <strong>URA<\/strong>, <strong>DAC<\/strong>, <strong>grava\u00e7\u00f5es<\/strong>, <strong>relat\u00f3rios e integra\u00e7\u00e3o CTI conforme viabilidade<\/strong>.<br><br>Tamb\u00e9m pode incluir <a href=\"https:\/\/vulcanet.com.br\/diferenciais\/atendimento-personalizado-e-suporte-especializado\/\"><strong>implanta\u00e7\u00e3o assistida<\/strong><\/a>, testes, documenta\u00e7\u00e3o de escopo e apoio ao alinhamento entre TI, opera\u00e7\u00e3o, fornecedor TOTVS e telefonia. Customiza\u00e7\u00f5es, licen\u00e7as, m\u00f3dulos Protheus e regras espec\u00edficas devem ser definidos em proposta.<br><br>A <strong>VulcaNet separa itens de telefonia<\/strong>, <strong>integra\u00e7\u00e3o<\/strong>, <strong>suporte e responsabilidades<\/strong> para que a empresa entenda exatamente o que est\u00e1 contratando.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"quais-so-as-etapas-de-implantao-da-api-smartcti-protheus\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"13\" aria-controls=\"elementor-tab-content-60913\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Quais s\u00e3o as etapas de implanta\u00e7\u00e3o da API SmartCTI Protheus?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-60913\" class=\"eael-accordion-content clearfix\" data-tab=\"13\" aria-labelledby=\"quais-so-as-etapas-de-implantao-da-api-smartcti-protheus\">As etapas de <strong>implanta\u00e7\u00e3o da API SmartCTI Protheus<\/strong> costumam come\u00e7ar por levantamento do ambiente, vers\u00e3o do TOTVS Protheus, m\u00f3dulos, licen\u00e7as e objetivos da opera\u00e7\u00e3o.<br><br>Depois v\u00eam <strong>an\u00e1lise de PABX IP<\/strong>, <strong>PABX Virtual<\/strong>, <strong>rede<\/strong>, <strong>seguran\u00e7a<\/strong>, <strong>ramais<\/strong>, <strong>SIP Trunk e comandos CTI necess\u00e1rios<\/strong>. Em seguida, a VulcaNet prop\u00f5e arquitetura, escopo, responsabilidades, cronograma, testes e homologa\u00e7\u00e3o operacional com usu\u00e1rios-chave.<br><br>A <strong>Telefonia para TOTVS Protheus deve incluir:<\/strong> valida\u00e7\u00e3o de identifica\u00e7\u00e3o, discagem, filas, grava\u00e7\u00e3o e relat\u00f3rios conforme o que foi aprovado. O processo <strong>reduz riscos antes da entrada em produ\u00e7\u00e3o<\/strong>.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"quanto-tempo-leva-para-implantar-a-api-smartcti-protheus\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"14\" aria-controls=\"elementor-tab-content-60914\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Quanto tempo leva para implantar a API SmartCTI Protheus?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-60914\" class=\"eael-accordion-content clearfix\" data-tab=\"14\" aria-labelledby=\"quanto-tempo-leva-para-implantar-a-api-smartcti-protheus\"><strong>O prazo varia conforme complexidade do ambiente e escopo aprovado.<\/strong><br><br>A <strong>implanta\u00e7\u00e3o da API SmartCTI Protheus<\/strong> pode ser mais simples quando vers\u00e3o, m\u00f3dulos, licen\u00e7as, PABX e rede j\u00e1 est\u00e3o aderentes, mas pode <strong>exigir mais etapas quando h\u00e1 legado<\/strong>, <strong>customiza\u00e7\u00f5es ou necessidade de integra\u00e7\u00e3o espec\u00edfica<\/strong>.<br><br>Na <strong>Telefonia para TOTVS Protheus<\/strong>, a <strong>VulcaNet avalia recursos<\/strong> como identifica\u00e7\u00e3o, click-to-call, grava\u00e7\u00f5es, filas e relat\u00f3rios antes de estimar cronograma. O ideal \u00e9 <strong>iniciar com diagn\u00f3stico t\u00e9cnico para evitar prometer prazo sem conhecer Protheus Server<\/strong>, CTI, seguran\u00e7a e depend\u00eancias de terceiros.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"quais-informaes-tcnicas-preciso-levantar-antes-de-contratar-uma-integrao\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"15\" aria-controls=\"elementor-tab-content-60915\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Quais informa\u00e7\u00f5es t\u00e9cnicas preciso levantar antes de contratar uma integra\u00e7\u00e3o?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-60915\" class=\"eael-accordion-content clearfix\" data-tab=\"15\" aria-labelledby=\"quais-informaes-tcnicas-preciso-levantar-antes-de-contratar-uma-integrao\"><strong>Antes de contratar<\/strong>, levante vers\u00e3o e release do TOTVS Protheus, m\u00f3dulos utilizados, licen\u00e7as, <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/call-center\/\"><strong>par\u00e2metros de Call Center<\/strong><\/a> ou SIGATMK, uso de SIGACTI, TOTVS CTI Link ou SmartCTI e arquitetura do Protheus Server.<br><br>Para <strong>Telefonia para TOTVS Protheus<\/strong>, tamb\u00e9m \u00e9 importante mapear <strong>PABX IP ou PABX Virtual<\/strong>, <strong>ramais<\/strong>, <strong>SIP Trunk<\/strong>, <strong>volume de chamadas<\/strong>, <strong>filas<\/strong>, <strong>URA<\/strong>, <strong>grava\u00e7\u00f5es<\/strong>, <strong>rede<\/strong>, <strong>VPN<\/strong>, <strong>seguran\u00e7a<\/strong>, <strong>permiss\u00f5es e regras de LGPD<\/strong>.<br><br>A <strong>VulcaNet usa essas informa\u00e7\u00f5es para avaliar compatibilidade<\/strong>, <strong>dimensionar escopo e orientar uma proposta vi\u00e1vel para atendimento, cobran\u00e7a ou vendas<\/strong>.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"quanto-custa-a-telefonia-para-totvs-protheus\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"16\" aria-controls=\"elementor-tab-content-60916\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Quanto custa a Telefonia para TOTVS Protheus?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-60916\" class=\"eael-accordion-content clearfix\" data-tab=\"16\" aria-labelledby=\"quanto-custa-a-telefonia-para-totvs-protheus\">Quanto custa a Telefonia para TOTVS Protheus?<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"telefonia-para-totvs-protheus-vale-a-pena-para-empresas-de-mdio-porte\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"17\" aria-controls=\"elementor-tab-content-60917\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Telefonia para TOTVS Protheus vale a pena para empresas de m\u00e9dio porte?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-60917\" class=\"eael-accordion-content clearfix\" data-tab=\"17\" aria-labelledby=\"telefonia-para-totvs-protheus-vale-a-pena-para-empresas-de-mdio-porte\">Vale a pena quando a empresa tem <strong>volume relevante de chamadas<\/strong> e precisa melhorar atendimento, cobran\u00e7a, televendas ou SAC.<br><br>A <strong>Telefonia para TOTVS Protheus tende a gerar mais valor<\/strong> quando h\u00e1 muitos ramais, equipes por fila, chamadas perdidas, retrabalho de cadastro ou necessidade de hist\u00f3rico no back office. Para <strong>empresas de m\u00e9dio porte<\/strong>, o ganho costuma estar em <strong>produtividade<\/strong>, <strong>padroniza\u00e7\u00e3o e gest\u00e3o operacional<\/strong>, n\u00e3o apenas em tarifa.<br><br>A <strong>VulcaNet avalia cen\u00e1rio atual<\/strong>, <strong>PABX<\/strong>, <strong>m\u00f3dulos Protheus<\/strong>, <strong>indicadores e prioridades<\/strong> para estimar se a integra\u00e7\u00e3o faz sentido <strong>comercial e t\u00e9cnico<\/strong>.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"quando-contratar-uma-plataforma-de-telefonia-para-protheus\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"18\" aria-controls=\"elementor-tab-content-60918\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Quando contratar uma Plataforma de Telefonia para Protheus?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-60918\" class=\"eael-accordion-content clearfix\" data-tab=\"18\" aria-labelledby=\"quando-contratar-uma-plataforma-de-telefonia-para-protheus\"><strong>Contrate uma Plataforma de Telefonia para Protheus<\/strong> quando a opera\u00e7\u00e3o telef\u00f4nica j\u00e1 impacta receita, inadimpl\u00eancia, satisfa\u00e7\u00e3o do cliente ou produtividade interna.<br><br><strong>Sinais comuns<\/strong> s\u00e3o atendentes alternando entre sistemas, discagem manual excessiva, dificuldade para identificar clientes, pouca visibilidade de filas, chamadas perdidas sem retorno e grava\u00e7\u00f5es dispersas.<br><br>A <strong>Telefonia para TOTVS Protheus tamb\u00e9m \u00e9 indicada em expans\u00e3o<\/strong> de SAC, cobran\u00e7a, suporte, televendas ou filiais. A <strong>VulcaNet ajuda a definir<\/strong> se basta <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/pabx-virtual\/\"><strong>modernizar PABX<\/strong><\/a> e <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/sip-trunk-na-nuvem\/\"><strong>SIP Trunk<\/strong><\/a> ou se a <strong>Integra\u00e7\u00e3o CTI Protheus deve entrar no projeto<\/strong>.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"como-escolher-o-fornecedor-de-integrao-cti-protheus\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"19\" aria-controls=\"elementor-tab-content-60919\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Como escolher o fornecedor de Integra\u00e7\u00e3o CTI Protheus?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-60919\" class=\"eael-accordion-content clearfix\" data-tab=\"19\" aria-labelledby=\"como-escolher-o-fornecedor-de-integrao-cti-protheus\">Escolha um fornecedor de Integra\u00e7\u00e3o CTI Protheus que combine conhecimento de telefonia empresarial, processo de diagn\u00f3stico e clareza sobre limites de compatibilidade.<br><br>O fornecedor deve perguntar sobre a vers\u00e3o do TOTVS Protheus, m\u00f3dulos, SIGATMK, licen\u00e7as, PABX IP, SIP Trunk, rede, seguran\u00e7a, grava\u00e7\u00f5es e LGPD <strong>antes de prometer resultado<\/strong>.<br><br>A <strong>Telefonia para TOTVS Protheus da VulcaNet<\/strong> \u00e9 conduzida por uma <a href=\"https:\/\/vulcanet.com.br\/empresa\/quem-somos\/teltech\/\"><strong>TelTech B2B<\/strong><\/a>, <a href=\"https:\/\/vulcanet.com.br\/diferenciais\/operadora-de-telefonia-fixa-stfc-autorizada-pela-anatel\/\"><strong>operadora STFC autorizada pela Anatel<\/strong><\/a>, especializada em telefonia, conectividade e nuvem para empresas. Esse contexto ajuda a reduzir riscos comerciais e t\u00e9cnicos na contrata\u00e7\u00e3o.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"qual-o-melhor-tipo-de-pabx-integrado-ao-protheus-para-minha-operao\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"20\" aria-controls=\"elementor-tab-content-60920\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Qual \u00e9 o melhor tipo de PABX Integrado ao Protheus para minha opera\u00e7\u00e3o?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-60920\" class=\"eael-accordion-content clearfix\" data-tab=\"20\" aria-labelledby=\"qual-o-melhor-tipo-de-pabx-integrado-ao-protheus-para-minha-operao\">O <strong>melhor tipo de PABX Integrado ao Protheus<\/strong> depende do porte da opera\u00e7\u00e3o, quantidade de ramais, filiais, conectividade, regras de atendimento e requisitos de integra\u00e7\u00e3o. <ul><br> <li><strong>PABX Virtual<\/strong> costuma facilitar expans\u00e3o e gest\u00e3o centralizada; <\/li> <li><strong>PABX IP local<\/strong> pode fazer sentido em cen\u00e1rios com infraestrutura pr\u00f3pria;<\/li> <li>Modelos h\u00edbridos podem ser avaliados.<\/li> <\/ul><br> Na <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/pabx-virtual\/\"><strong>Telefonia para TOTVS Protheus<\/strong><\/a>, a escolha deve considerar qualidade de voz, SIP Trunk, URA, DAC, grava\u00e7\u00e3o, filas, seguran\u00e7a e compatibilidade CTI. A <strong>VulcaNet orienta a arquitetura<\/strong> com base no ambiente TOTVS, no volume de chamadas e nas metas de atendimento.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"meu-pabx-ou-telefonia-atual-compatvel-com-a-api-smartcti-protheus\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"21\" aria-controls=\"elementor-tab-content-60921\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Meu PABX ou telefonia atual \u00e9 compat\u00edvel com a API SmartCTI Protheus?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-60921\" class=\"eael-accordion-content clearfix\" data-tab=\"21\" aria-labelledby=\"meu-pabx-ou-telefonia-atual-compatvel-com-a-api-smartcti-protheus\">S\u00f3 \u00e9 poss\u00edvel confirmar a compatibilidade ap\u00f3s diagn\u00f3stico t\u00e9cnico.<br><br>A <strong>API SmartCTI Protheus<\/strong> exige ader\u00eancia entre plataforma CTI, PABX, Protheus Server, m\u00f3dulos, licen\u00e7as e par\u00e2metros do ambiente TOTVS. Um <strong>PABX atual pode atender bem a liga\u00e7\u00f5es<\/strong>, mas n\u00e3o necessariamente expor eventos, comandos ou WebServices XML <strong>necess\u00e1rios para a Integra\u00e7\u00e3o CTI Protheus<\/strong>.<br><br>A <strong>Telefonia para TOTVS Protheus da VulcaNet<\/strong> verifica protocolos, recursos do fornecedor, arquitetura de rede e objetivos de neg\u00f3cio. Se a telefonia existente n\u00e3o for adequada, a VulcaNet pode propor <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/pabx-virtual\/\"><strong>alternativas de PABX Virtual<\/strong><\/a>, <strong>SIP Trunk e implanta\u00e7\u00e3o assistida<\/strong>.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"como-ficam-gravaes-dados-pessoais-lgpd-e-anatel\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"22\" aria-controls=\"elementor-tab-content-60922\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Como ficam grava\u00e7\u00f5es, dados pessoais, LGPD e Anatel?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-60922\" class=\"eael-accordion-content clearfix\" data-tab=\"22\" aria-labelledby=\"como-ficam-gravaes-dados-pessoais-lgpd-e-anatel\"><a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/gravador-de-chamadas\/\"><strong>Grava\u00e7\u00f5es<\/strong><\/a>, <strong>dados pessoais<\/strong>, <strong>LGPD e Anatel devem ser tratados como requisitos do projeto<\/strong>, n\u00e3o como detalhe operacional.<br><br>Na <strong>Telefonia para TOTVS Protheus<\/strong>, identifica\u00e7\u00e3o do chamador, hist\u00f3rico de contato, grava\u00e7\u00e3o de chamadas e relat\u00f3rios <strong>podem envolver dados pessoais<\/strong> e precisam seguir pol\u00edticas internas, base legal, controle de acesso e reten\u00e7\u00e3o <strong>definidos pela empresa<\/strong>.<br><br><strong>Opera\u00e7\u00f5es de telemarketing ativo<\/strong> devem observar regras como o prefixo 0303 quando aplic\u00e1vel. A <strong>VulcaNet<\/strong>, como <strong>operadora STFC<\/strong> <a href=\"https:\/\/vulcanet.com.br\/diferenciais\/operadora-de-telefonia-fixa-stfc-autorizada-pela-anatel\/\"><strong>autorizada pela Anatel<\/strong><\/a>, apoia a arquitetura de telefonia, enquanto decis\u00f5es jur\u00eddicas e pol\u00edticas de tratamento de dados devem ser <strong>validadas pelo cliente<\/strong>.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"quais-erros-evitar-em-um-projeto-de-telefonia-para-totvs-protheus\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"23\" aria-controls=\"elementor-tab-content-60923\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Quais erros evitar em um projeto de Telefonia para TOTVS Protheus?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-60923\" class=\"eael-accordion-content clearfix\" data-tab=\"23\" aria-labelledby=\"quais-erros-evitar-em-um-projeto-de-telefonia-para-totvs-protheus\"><strong>Evite iniciar Telefonia para TOTVS Protheus<\/strong> sem validar vers\u00e3o, m\u00f3dulos, licen\u00e7as, PABX, rede e responsabilidades.<br><br> Outros <strong>erros comuns<\/strong> s\u00e3o: <ul><br> <li><strong>Comprar apenas ramais IP<\/strong> esperando integra\u00e7\u00e3o autom\u00e1tica com o ERP; <\/li> <li><strong>Ignorar<\/strong> qualidade cadastral, LGPD, regras de grava\u00e7\u00e3o, permiss\u00f5es de usu\u00e1rio, testes com atendentes e documenta\u00e7\u00e3o do fluxo.<\/li> <\/ul><br> A <strong>API SmartCTI Protheus<\/strong> pode ser valiosa, mas precisa de <strong>ader\u00eancia t\u00e9cnica e escopo claro<\/strong>. A <strong>VulcaNet reduz esses riscos<\/strong> com diagn\u00f3stico, proposta por etapas, implanta\u00e7\u00e3o assistida e alinhamento entre telefonia, TI e opera\u00e7\u00e3o.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"o-que-acontece-se-eu-no-contratar-telefonia-para-totvs-protheus\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"24\" aria-controls=\"elementor-tab-content-60924\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">O que acontece se eu n\u00e3o contratar Telefonia para TOTVS Protheus?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-60924\" class=\"eael-accordion-content clearfix\" data-tab=\"24\" aria-labelledby=\"o-que-acontece-se-eu-no-contratar-telefonia-para-totvs-protheus\">A empresa pode <strong>continuar usando Protheus e telefonia separados<\/strong>, mas tende a <strong>manter retrabalhos e perda de contexto<\/strong>.<br><br>Sem <strong>Telefonia para TOTVS Protheus<\/strong>, atendentes podem copiar n\u00fameros manualmente, alternar entre telas, registrar intera\u00e7\u00f5es em planilhas e perder chamadas <strong>sem rastreabilidade adequada<\/strong>.<br><br>Supervisores tamb\u00e9m podem ter <strong>menos visibilidade<\/strong> sobre filas, TMA, ramais, grava\u00e7\u00f5es e produtividade por campanha. Para SAC, cobran\u00e7a e televendas em crescimento, a <strong>integra\u00e7\u00e3o pode melhorar controle e padroniza\u00e7\u00e3o<\/strong>.<br><br><strong>A VulcaNet ajuda a avaliar se o investimento \u00e9 priorit\u00e1rio<\/strong>.<\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-464b9fa1 e-con-full sect-container sect-ref-estrat e-flex e-con e-parent\" data-id=\"464b9fa1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-467f3648 e-con-full e-flex e-con e-child\" data-id=\"467f3648\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-519af08d toc-exclude elementor-widget elementor-widget-heading\" data-id=\"519af08d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">A VulcaNet <b>entrega performance em Telefonia para Totvs Protheus<\/b>. <br>Converse com um especialista.<\/h3>\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-62176fd3 e-con-full e-flex e-con e-child\" data-id=\"62176fd3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-459882ca elementor-widget elementor-widget-button\" data-id=\"459882ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quero Contratar<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1de2c7b4 elementor-widget elementor-widget-button\" data-id=\"1de2c7b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quero Revender<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Simplificamos a Comunica\u00e7\u00e3o Empresarial, com solu\u00e7\u00f5es completas de telefonia que v\u00e3o al\u00e9m das linhas convencionais, aumentando a efici\u00eancia das empresas, impulsionando o crescimento.<\/p>\n","protected":false},"author":6,"featured_media":18518,"parent":2660,"menu_order":0,"template":"","format":"standard","meta":{"_acf_changed":false,"_page_generator_pro_exclude":false,"_page_generator_pro_group":0,"_page_generator_pro_index":0,"footnotes":""},"solucoes_categorias":[179,129,519],"solucoes_tags":[],"class_list":["post-2759","solucoes","type-solucoes","status-publish","format-standard","has-post-thumbnail","hentry","solucoes_categorias-erp","solucoes_categorias-telefonia","solucoes_categorias-telefonia-para-totvs-protheus"],"acf":[],"_links":{"self":[{"href":"https:\/\/vulcanet.com.br\/en\/wp-json\/wp\/v2\/solucoes\/2759","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vulcanet.com.br\/en\/wp-json\/wp\/v2\/solucoes"}],"about":[{"href":"https:\/\/vulcanet.com.br\/en\/wp-json\/wp\/v2\/types\/solucoes"}],"author":[{"embeddable":true,"href":"https:\/\/vulcanet.com.br\/en\/wp-json\/wp\/v2\/users\/6"}],"version-history":[{"count":10,"href":"https:\/\/vulcanet.com.br\/en\/wp-json\/wp\/v2\/solucoes\/2759\/revisions"}],"predecessor-version":[{"id":19297,"href":"https:\/\/vulcanet.com.br\/en\/wp-json\/wp\/v2\/solucoes\/2759\/revisions\/19297"}],"up":[{"embeddable":true,"href":"https:\/\/vulcanet.com.br\/en\/wp-json\/wp\/v2\/solucoes\/2660"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/vulcanet.com.br\/en\/wp-json\/wp\/v2\/media\/18518"}],"wp:attachment":[{"href":"https:\/\/vulcanet.com.br\/en\/wp-json\/wp\/v2\/media?parent=2759"}],"wp:term":[{"taxonomy":"solucoes_categorias","embeddable":true,"href":"https:\/\/vulcanet.com.br\/en\/wp-json\/wp\/v2\/solucoes_categorias?post=2759"},{"taxonomy":"solucoes_tags","embeddable":true,"href":"https:\/\/vulcanet.com.br\/en\/wp-json\/wp\/v2\/solucoes_tags?post=2759"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}