{"id":21614,"date":"2026-10-15T15:19:39","date_gmt":"2026-10-15T18:19:39","guid":{"rendered":"https:\/\/vulcanet.com.br\/?post_type=solucoes&#038;p=21614"},"modified":"2026-10-28T16:41:53","modified_gmt":"2026-10-28T19:41:53","slug":"canal-de-denuncias","status":"publish","type":"solucoes","link":"https:\/\/vulcanet.com.br\/en\/solutions\/telefonia\/canal-de-denuncias\/","title":{"rendered":"Canal de Den\u00fancias"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"21614\" class=\"elementor elementor-21614\" data-elementor-post-type=\"solucoes\">\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-583e56b3 e-con-full sect-container sect-ref-estrat e-flex e-con e-parent\" data-id=\"583e56b3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-483abe58 e-con-full e-flex e-con e-child\" data-id=\"483abe58\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3791e1 toc-exclude elementor-widget elementor-widget-heading\" data-id=\"3791e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">A VulcaNet <strong>soluciona problemas<\/strong>, para voc\u00ea crescer.<\/h3>\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-62ebd8bd e-con-full e-flex e-con e-child\" data-id=\"62ebd8bd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1547688b elementor-widget elementor-widget-button\" data-id=\"1547688b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Agendar Demonstra\u00e7\u00e3o<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6dc1b21 elementor-widget elementor-widget-button\" data-id=\"6dc1b21\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ver Vantagens para Revenda<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-562b1414 e-con-full sect-container sect-container-a e-flex e-con e-parent\" data-id=\"562b1414\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-4edca9d1 sect-content e-flex e-con-boxed e-con e-child\" data-id=\"4edca9d1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-429a220d e-con-full e-flex e-con e-child\" data-id=\"429a220d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4b2737f6 elementor-widget elementor-widget-image\" data-id=\"4b2737f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/canal-de-denuncias-1-o-que-e-para-empresas-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-21936\" alt=\"Profissional recebendo relato pelo Canal de Den\u00fancias empresarial\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/canal-de-denuncias-1-o-que-e-para-empresas-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/canal-de-denuncias-1-o-que-e-para-empresas-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-74ee5661 e-con-full e-flex e-con e-child\" data-id=\"74ee5661\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e1c33c0 elementor-widget elementor-widget-heading\" data-id=\"3e1c33c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">O que \u00e9 Canal de Den\u00fancias para empresas?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e866a43 elementor-widget elementor-widget-text-editor\" data-id=\"e866a43\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>O Canal de Den\u00fancias \u00e9 uma solu\u00e7\u00e3o de telefonia empresarial que facilita o recebimento de relatos e apoia decis\u00f5es de gest\u00e3o.<\/strong><\/p><p>Com <strong>n\u00famero dedicado<\/strong> ou <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/numero-0800\/\"><strong>0800<\/strong><\/a>, colaboradores, fornecedores, clientes e terceiros t\u00eam acesso simples para comunicar irregularidades. O <strong>Canal de Den\u00fancias Empresarial<\/strong> <strong>centraliza relatos<\/strong> sobre ass\u00e9dio, fraude, corrup\u00e7\u00e3o e viola\u00e7\u00f5es das normas internas. Sua empresa <strong>organiza os registros<\/strong> e <strong>facilita o encaminhamento de cada caso \u00e0s \u00e1reas autorizadas<\/strong>.<\/p><p>A VulcaNet avalia sua opera\u00e7\u00e3o e estrutura a telefonia conforme os fluxos de <strong>Compliance<\/strong> j\u00e1 adotados. <strong>Ganhe um canal acess\u00edvel<\/strong>, <strong>organizado e alinhado ao tratamento respons\u00e1vel dos relatos<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1900babb e-con-full e-flex e-con e-child\" data-id=\"1900babb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2fcf4f0d elementor-widget elementor-widget-button\" data-id=\"2fcf4f0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Falar com Gerente de Vendas<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a55c071 elementor-widget elementor-widget-button\" data-id=\"a55c071\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Falar com Gerente de Parcerias<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-233657f7 e-con-full sect-container sect-container-b e-flex e-con e-parent\" data-id=\"233657f7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-17e38276 sect-content e-flex e-con-boxed e-con e-child\" data-id=\"17e38276\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-72bfb94 e-con-full e-flex e-con e-child\" data-id=\"72bfb94\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c8bea94 elementor-widget elementor-widget-image\" data-id=\"c8bea94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/canal-de-denuncias-2-experiencia-do-cliente-versus-telefonia-tradicional-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-21937\" alt=\"Central de Den\u00fancias organizando relatos recebidos por telefone\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/canal-de-denuncias-2-experiencia-do-cliente-versus-telefonia-tradicional-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/canal-de-denuncias-2-experiencia-do-cliente-versus-telefonia-tradicional-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-36b2e838 e-con-full e-flex e-con e-child\" data-id=\"36b2e838\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d897b4c elementor-widget elementor-widget-heading\" data-id=\"5d897b4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Central de Den\u00fancias para NR-1 ou canais tradicionais: qual \u00e9 a diferen\u00e7a?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2139c910 elementor-widget elementor-widget-text-editor\" data-id=\"2139c910\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>A <strong>Central de Den\u00fancias para<\/strong> <a href=\"https:\/\/www.gov.br\/trabalho-e-emprego\/pt-br\/acesso-a-informacao\/participacao-social\/conselhos-e-orgaos-colegiados\/comissao-tripartite-partitaria-permanente\/normas-regulamentadora\/normas-regulamentadoras-vigentes\/nr-1\" target=\"_blank\" rel=\"noopener\"><strong>NR-1<\/strong><\/a> <strong>organiza relatos em um fluxo integrado<\/strong>, <strong>facilitando a gest\u00e3o e o acompanhamento pelas equipes respons\u00e1veis<\/strong>.<\/p><p>Um <strong>Canal de Den\u00fancias por Telefone<\/strong> <strong>facilita o relato de situa\u00e7\u00f5es sens\u00edveis com a praticidade de uma conversa<\/strong>. A solu\u00e7\u00e3o complementa portal, aplicativo e outros meios, valorizando os investimentos j\u00e1 realizados pela empresa.<\/p><p><strong>Cada p\u00fablico escolhe o meio mais acess\u00edvel, enquanto as equipes mant\u00eam uma gest\u00e3o unificada<\/strong>. Com a VulcaNet, amplie o acesso ao canal integrando a telefonia \u00e0 sua estrutura de <strong>Compliance<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5d236af9 e-con-full e-flex e-con e-child\" data-id=\"5d236af9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-50a4b65b elementor-widget elementor-widget-button\" data-id=\"50a4b65b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ver Vantagens com Vendas<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20fb5382 elementor-widget elementor-widget-button\" data-id=\"20fb5382\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ver Vantagens com Parcerias<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2d1c49a9 e-con-full sect-container sect-container-a e-flex e-con e-parent\" data-id=\"2d1c49a9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-560dc06b sect-content e-flex e-con-boxed e-con e-child\" data-id=\"560dc06b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2a3d0770 e-con-full e-flex e-con e-child\" data-id=\"2a3d0770\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-11e66215 elementor-widget elementor-widget-image\" data-id=\"11e66215\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/canal-de-denuncias-3-funcionamento-em-cada-chamada-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-21938\" alt=\"Fluxo do Canal de Den\u00fancias desde o relato at\u00e9 o acompanhamento\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/canal-de-denuncias-3-funcionamento-em-cada-chamada-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/canal-de-denuncias-3-funcionamento-em-cada-chamada-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-aa11027 e-con-full e-flex e-con e-child\" data-id=\"aa11027\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4552d7b0 elementor-widget elementor-widget-heading\" data-id=\"4552d7b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Como funciona o Canal de Den\u00fancias, do relato ao acompanhamento?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-59ecc25c elementor-widget elementor-widget-text-editor\" data-id=\"59ecc25c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>O Canal de Den\u00fancias simplifica o recebimento de relatos por telefone e organiza cada etapa, da chamada ao acompanhamento autorizado.<\/strong><\/p><p>A pessoa liga para o n\u00famero divulgado e conta com atendimento humano, automatizado ou h\u00edbrido. Conforme as regras da empresa, o relato pode ser an\u00f4nimo ou identificado, com protocolo \u00fanico para facilitar o acompanhamento. O <strong>Canal de \u00c9tica por Telefone<\/strong> direciona o caso ao <strong>Compliance<\/strong>, RH, Jur\u00eddico, CIPA ou Comit\u00ea de \u00c9tica. Com permiss\u00f5es adequadas, as <strong>equipes acompanham a tratativa<\/strong> e <strong>registram as movimenta\u00e7\u00f5es at\u00e9 a conclus\u00e3o<\/strong>.<\/p><p>A VulcaNet configura categorias, respons\u00e1veis e rotas alternativas para conflitos de interesse, <strong>tornando o fluxo mais organizado<\/strong> e <strong>rastre\u00e1vel<\/strong>. <strong>Ganhe efici\u00eancia na gest\u00e3o dos relatos e transforme informa\u00e7\u00f5es em apoio \u00e0s decis\u00f5es com a VulcaNet<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-4e32a5a3 e-con-full e-flex e-con e-child\" data-id=\"4e32a5a3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4e5a58e6 elementor-widget elementor-widget-button\" data-id=\"4e5a58e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ver na Pr\u00e1tica com Vendas<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4dc5c171 elementor-widget elementor-widget-button\" data-id=\"4dc5c171\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ver na Pr\u00e1tica com Parcerias<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-531f33b1 e-con-full sect-container sect-container-b e-flex e-con e-parent\" data-id=\"531f33b1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-73e931c sect-content e-flex e-con-boxed e-con e-child\" data-id=\"73e931c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5c333bd8 e-con-full e-flex e-con e-child\" data-id=\"5c333bd8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-706e27dd elementor-widget elementor-widget-image\" data-id=\"706e27dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/canal-de-denuncias-4-arquitetura-de-telefonia-integrada-ao-crm-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-21939\" alt=\"Arquitetura t\u00e9cnica da Central de Den\u00fancias integrada a sistemas empresariais\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/canal-de-denuncias-4-arquitetura-de-telefonia-integrada-ao-crm-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/canal-de-denuncias-4-arquitetura-de-telefonia-integrada-ao-crm-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-756b31ee e-con-full e-flex e-con e-child\" data-id=\"756b31ee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5418221e elementor-widget elementor-widget-heading\" data-id=\"5418221e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Como funciona a arquitetura t\u00e9cnica da Central de Den\u00fancias para NR-1?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39678528 elementor-widget elementor-widget-text-editor\" data-id=\"39678528\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>A Central de Den\u00fancias para NR-1 combina telefonia, atendimento e integra\u00e7\u00e3o em uma arquitetura configur\u00e1vel, alinhada \u00e0 opera\u00e7\u00e3o da empresa.<\/strong><\/p><p>Com <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/numero-did\/\"><strong>n\u00famero local<\/strong><\/a> ou <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/numero-0800\/\"><strong>0800<\/strong><\/a>, o projeto oferece <strong>recep\u00e7\u00e3o humana<\/strong>, <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/ura\/\"><strong>URA<\/strong><\/a>, <strong>caixa postal<\/strong> ou <strong>modelo h\u00edbrido<\/strong>. Regras personalizadas organizam hor\u00e1rios, categorias, destinos, conting\u00eancia e rotas especiais para relatos envolvendo respons\u00e1veis pelo canal. A <strong>Central Telef\u00f4nica de Den\u00fancias<\/strong> tamb\u00e9m <strong>permite enviar protocolos<\/strong>, transcri\u00e7\u00f5es e dados autorizados ao sistema de gest\u00e3o existente, <strong>facilitando a integra\u00e7\u00e3o<\/strong>.<\/p><p>A VulcaNet dimensiona, integra e testa os componentes conforme os requisitos definidos, mantendo o fluxo alinhado \u00e0 opera\u00e7\u00e3o. <strong>Aproveite suas ferramentas j\u00e1 contratadas e amplie o acesso ao canal com uma entrada telef\u00f4nica sob medida<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-50026c17 e-con-full e-flex e-con e-child\" data-id=\"50026c17\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ec54431 elementor-widget elementor-widget-button\" data-id=\"7ec54431\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Agendar Reuni\u00e3o com Vendas<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1221a6f2 elementor-widget elementor-widget-button\" data-id=\"1221a6f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Agendar Reuni\u00e3o com Parcerias<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-68c92c11 e-con-full sect-container sect-ref-estrat e-flex e-con e-parent\" data-id=\"68c92c11\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-587600ff e-con-full e-flex e-con e-child\" data-id=\"587600ff\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6112d1be toc-exclude elementor-widget elementor-widget-heading\" data-id=\"6112d1be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">A VulcaNet <strong>fideliza<\/strong>, cria conex\u00f5es duradouras.<\/h3>\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3a1d4307 e-con-full e-flex e-con e-child\" data-id=\"3a1d4307\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b7753a6 elementor-widget elementor-widget-button\" data-id=\"2b7753a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Agendar Demonstra\u00e7\u00e3o<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-59ce1fed elementor-widget elementor-widget-button\" data-id=\"59ce1fed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ver Vantagens para Revenda<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-6becfdbd e-con-full sect-container sect-container-a e-flex e-con e-parent\" data-id=\"6becfdbd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-6a55ac42 sect-content e-flex e-con-boxed e-con e-child\" data-id=\"6a55ac42\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-6a65761c e-con-full e-flex e-con e-child\" data-id=\"6a65761c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-550c740e elementor-widget elementor-widget-image\" data-id=\"550c740e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/canal-de-denuncias-5-agilidade-no-atendimento-e-resultados-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-21940\" alt=\"Canal de Den\u00fancias reservado para preven\u00e7\u00e3o ao ass\u00e9dio no trabalho\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/canal-de-denuncias-5-agilidade-no-atendimento-e-resultados-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/canal-de-denuncias-5-agilidade-no-atendimento-e-resultados-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7260aa25 e-con-full e-flex e-con e-child\" data-id=\"7260aa25\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-77bbc36b elementor-widget elementor-widget-heading\" data-id=\"77bbc36b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Canal de Den\u00fancias para preven\u00e7\u00e3o ao ass\u00e9dio e \u00e0 viol\u00eancia no trabalho\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4367c91d elementor-widget elementor-widget-text-editor\" data-id=\"4367c91d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>O Canal de Den\u00fancias fortalece a confian\u00e7a na empresa e facilita o acolhimento de relatos de ass\u00e9dio, com organiza\u00e7\u00e3o e discri\u00e7\u00e3o.<\/strong><\/p><p>Para empresas com CIPA, procedimentos alinhados \u00e0 <a href=\"https:\/\/www.planalto.gov.br\/ccivil_03\/_ato2019-2022\/2022\/lei\/l14457.htm\" target=\"_blank\" rel=\"noopener\"><strong>Lei n\u00ba 14.457\/2022<\/strong><\/a> permitem receber e acompanhar den\u00fancias, garantindo o anonimato. O <strong>Canal de Integridade por Telefone<\/strong> <strong>amplia o acesso de colaboradores<\/strong>, fornecedores e terceiros a uma alternativa reservada. A conversa <strong>facilita a descri\u00e7\u00e3o de situa\u00e7\u00f5es de viol\u00eancia<\/strong>, discrimina\u00e7\u00e3o, intimida\u00e7\u00e3o ou abuso de poder, inclusive em casos complexos.<\/p><p>Registros organizados <strong>simplificam o encaminhamento \u00e0s pessoas autorizadas e apoiam provid\u00eancias conforme os procedimentos internos<\/strong>. A VulcaNet implanta o fluxo telef\u00f4nico definido pela organiza\u00e7\u00e3o, facilitando a gest\u00e3o dos relatos. <strong>Amplie o acesso ao Canal de Den\u00fancias e agilize o encaminhamento com a solu\u00e7\u00e3o telef\u00f4nica da VulcaNet<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-294932a8 e-con-full e-flex e-con e-child\" data-id=\"294932a8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-572b96ec elementor-widget elementor-widget-button\" data-id=\"572b96ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quero Contratar<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-217c12d2 elementor-widget elementor-widget-button\" data-id=\"217c12d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quero Revender<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-76df770c e-con-full sect-container sect-container-b e-flex e-con e-parent\" data-id=\"76df770c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1f0494d8 sect-content e-flex e-con-boxed e-con e-child\" data-id=\"1f0494d8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-4981e05 e-con-full e-flex e-con e-child\" data-id=\"4981e05\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76be03 elementor-widget elementor-widget-image\" data-id=\"76be03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/canal-de-denuncias-6-integracao-de-voz-e-canais-digitais-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-21941\" alt=\"Central de Den\u00fancias apoiando o programa de integridade empresarial\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/canal-de-denuncias-6-integracao-de-voz-e-canais-digitais-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/canal-de-denuncias-6-integracao-de-voz-e-canais-digitais-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5cd475e5 e-con-full e-flex e-con e-child\" data-id=\"5cd475e5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-10efc2c7 elementor-widget elementor-widget-heading\" data-id=\"10efc2c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Central de Den\u00fancias para NR-1 que fortalece programas de integridade\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-681fbb16 elementor-widget elementor-widget-text-editor\" data-id=\"681fbb16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Uma <strong>Central de Den\u00fancias para<\/strong> <strong>NR-1<\/strong> <strong>bem estruturada fortalece<\/strong> o <strong>programa de integridade<\/strong> e <strong>facilita o acompanhamento dos relatos com registros verific\u00e1veis<\/strong>.<\/p><p>O <a href=\"https:\/\/www.planalto.gov.br\/ccivil_03\/_ato2019-2022\/2022\/decreto\/d11129.htm\" target=\"_blank\" rel=\"noopener\"><strong>Decreto n\u00ba 11.129\/2022<\/strong><\/a> valoriza canais divulgados para funcion\u00e1rios e terceiros, com tratamento dos relatos e prote\u00e7\u00e3o ao denunciante de boa-f\u00e9. Uma <strong>Hotline de Den\u00fancias<\/strong> <strong>amplia esse acesso e simplifica a comunica\u00e7\u00e3o de corrup\u00e7\u00e3o<\/strong>, fraude ou conflitos de interesse. Protocolos e hist\u00f3ricos <strong>permitem acompanhar o recebimento<\/strong>, o encaminhamento e as movimenta\u00e7\u00f5es de cada relato.<\/p><p><strong>A VulcaNet configura a telefonia e as rotas de distribui\u00e7\u00e3o conforme as responsabilidades definidas pela organiza\u00e7\u00e3o, facilitando o direcionamento dos relatos.<\/strong> A infraestrutura tecnol\u00f3gica apoia controles internos mais claros, sem substituir a apura\u00e7\u00e3o. <strong>Simplifique o recebimento e o encaminhamento de den\u00fancias com a telefonia configurada pela VulcaNet<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-641c4acc e-con-full e-flex e-con e-child\" data-id=\"641c4acc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-62e53c48 elementor-widget elementor-widget-button\" data-id=\"62e53c48\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quero Contratar<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c2588a8 elementor-widget elementor-widget-button\" data-id=\"c2588a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quero Revender<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-6c83916f e-con-full sect-container sect-container-a e-flex e-con e-parent\" data-id=\"6c83916f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-632209f6 sect-content e-flex e-con-boxed e-con e-child\" data-id=\"632209f6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-78a08bd3 e-con-full e-flex e-con e-child\" data-id=\"78a08bd3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-37008cd1 elementor-widget elementor-widget-image\" data-id=\"37008cd1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/canal-de-denuncias-7-direcionamento-de-chamadas-ao-time-ideal-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-21942\" alt=\"Canal de \u00c9tica por Telefone acess\u00edvel a servidores e terceirizados\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/canal-de-denuncias-7-direcionamento-de-chamadas-ao-time-ideal-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/canal-de-denuncias-7-direcionamento-de-chamadas-ao-time-ideal-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-57055b73 e-con-full e-flex e-con e-child\" data-id=\"57055b73\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-627e1be0 elementor-widget elementor-widget-heading\" data-id=\"627e1be0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Canal de \u00c9tica por Telefone para preven\u00e7\u00e3o ao ass\u00e9dio sexual no setor p\u00fablico\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19920611 elementor-widget elementor-widget-text-editor\" data-id=\"19920611\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>O Canal de \u00c9tica por Telefone facilita o acesso de servidores e terceirizados aos mecanismos de preven\u00e7\u00e3o ao ass\u00e9dio sexual.<\/strong> Com um n\u00famero dedicado, o p\u00fablico pode registrar relatos mesmo em atividades externas ou locais sem acesso frequente a computador e internet.<\/p><p>A <a href=\"https:\/\/www.planalto.gov.br\/ccivil_03\/_ato2023-2026\/2023\/lei\/l14540.htm\" target=\"_blank\" rel=\"noopener\"><strong>Lei n\u00ba 14.540\/2023<\/strong><\/a> criou um programa aplic\u00e1vel a \u00f3rg\u00e3os e entidades p\u00fablicas, incluindo autarquias e empresas estatais. O atendimento telef\u00f4nico <strong>amplia o alcance desse programa<\/strong>, com regras de sigilo e encaminhamento que <strong>ajudam a proteger as informa\u00e7\u00f5es relatadas<\/strong>.<\/p><p>A VulcaNet adapta o <strong>Canal de Den\u00fancias<\/strong> aos hor\u00e1rios, p\u00fablicos e fluxos do \u00f3rg\u00e3o, <strong>facilitando os registros e apoiando a apura\u00e7\u00e3o institucional<\/strong>. <strong>Amplie o acesso ao canal com uma solu\u00e7\u00e3o telef\u00f4nica ajustada \u00e0 sua institui\u00e7\u00e3o<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5658c4b2 e-con-full e-flex e-con e-child\" data-id=\"5658c4b2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6052d446 elementor-widget elementor-widget-button\" data-id=\"6052d446\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quero Contratar<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-751340d2 elementor-widget elementor-widget-button\" data-id=\"751340d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quero Revender<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-691ab8eb e-con-full sect-container sect-container-b e-flex e-con e-parent\" data-id=\"691ab8eb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3caf025d sect-content e-flex e-con-boxed e-con e-child\" data-id=\"3caf025d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-10721184 e-con-full e-flex e-con e-child\" data-id=\"10721184\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5a8d9aff elementor-widget elementor-widget-image\" data-id=\"5a8d9aff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/canal-de-denuncias-8-qualidade-do-atendimento-com-dados-e-resultados-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-21943\" alt=\"Telefone para Den\u00fancias Corporativas apoiando a identifica\u00e7\u00e3o de riscos psicossociais\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/canal-de-denuncias-8-qualidade-do-atendimento-com-dados-e-resultados-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/canal-de-denuncias-8-qualidade-do-atendimento-com-dados-e-resultados-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-11377066 e-con-full e-flex e-con e-child\" data-id=\"11377066\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23aa72d elementor-widget elementor-widget-heading\" data-id=\"23aa72d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Telefone para Den\u00fancias Corporativas que ajuda a identificar fatores de risco psicossociais\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ce1301f elementor-widget elementor-widget-text-editor\" data-id=\"3ce1301f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>O Telefone para Den\u00fancias Corporativas amplia a escuta dos trabalhadores e oferece informa\u00e7\u00f5es para sua empresa direcionar a\u00e7\u00f5es de cuidado com a sa\u00fade mental.<\/strong><\/p><p>O <strong>Canal de Den\u00fancias<\/strong> <strong>organiza relatos por unidade<\/strong>, equipe, turno ou categoria, <strong>facilitando a identifica\u00e7\u00e3o de recorr\u00eancias e fatores de risco psicossociais<\/strong>. Com informa\u00e7\u00f5es sobre ass\u00e9dio, metas excessivas, sobrecarga e conflitos, RH e Seguran\u00e7a do Trabalho podem priorizar avalia\u00e7\u00f5es e a\u00e7\u00f5es preventivas. <strong>O atendimento telef\u00f4nico tamb\u00e9m inclui quem n\u00e3o utiliza meios digitais, sem substituir diagn\u00f3sticos t\u00e9cnicos<\/strong>.<\/p><p>A VulcaNet adapta a telefonia ao fluxo da sua empresa e encaminha relatos \u00e0s \u00e1reas autorizadas, simplificando a gest\u00e3o dos contatos. <strong>Amplie a escuta e agilize o encaminhamento de relatos com a telefonia da VulcaNet<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-6e0ff46c e-con-full e-flex e-con e-child\" data-id=\"6e0ff46c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-263cfebf elementor-widget elementor-widget-button\" data-id=\"263cfebf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quero Contratar<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41e362e elementor-widget elementor-widget-button\" data-id=\"41e362e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quero Revender<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7c54e13b e-con-full sect-container sect-container-a e-flex e-con e-parent\" data-id=\"7c54e13b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-13a7cd4d sect-content e-flex e-con-boxed e-con e-child\" data-id=\"13a7cd4d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-22ac3b9c e-con-full e-flex e-con e-child\" data-id=\"22ac3b9c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-379a5c23 elementor-widget elementor-widget-image\" data-id=\"379a5c23\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/canal-de-denuncias-9-expansao-sem-nova-central-fisica-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-21944\" alt=\"Canal de Integridade por Telefone apoiando o monitoramento da NR-1\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/canal-de-denuncias-9-expansao-sem-nova-central-fisica-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/canal-de-denuncias-9-expansao-sem-nova-central-fisica-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-39ce104e e-con-full e-flex e-con e-child\" data-id=\"39ce104e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-267a0e05 elementor-widget elementor-widget-heading\" data-id=\"267a0e05\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Canal de Integridade por Telefone para o monitoramento da NR-1\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2bc3ba34 elementor-widget elementor-widget-text-editor\" data-id=\"2bc3ba34\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>O <strong>Canal de Integridade por Telefone<\/strong> <strong>amplia a escuta da sua empresa com dados complementares para acompanhar fatores de risco psicossociais previstos na<\/strong> <a href=\"https:\/\/www.gov.br\/trabalho-e-emprego\/pt-br\/acesso-a-informacao\/participacao-social\/conselhos-e-orgaos-colegiados\/comissao-tripartite-partitaria-permanente\/normas-regulamentadora\/normas-regulamentadoras-vigentes\/nr-1\" target=\"_blank\" rel=\"noopener\"><strong>NR-1<\/strong><\/a>.<\/p><p>Desde 26 de maio de 2026, esses fatores integram expressamente o <strong>Gerenciamento de Riscos Ocupacionais<\/strong> das empresas. Com informa\u00e7\u00f5es por volume, categoria, unidade e per\u00edodo, RH e Seguran\u00e7a do Trabalho ganham <strong>mais visibilidade<\/strong> para analisar recorr\u00eancias. O <strong>Canal de Den\u00fancias<\/strong> <strong>facilita esse acompanhamento<\/strong>, sem substituir o GRO, o PGR ou a avalia\u00e7\u00e3o t\u00e9cnica de riscos.<\/p><p>A VulcaNet configura relat\u00f3rios conforme os dados autorizados e as necessidades da organiza\u00e7\u00e3o, facilitando o acesso a informa\u00e7\u00f5es relevantes para a gest\u00e3o ocupacional. <strong>Amplie a escuta da sua empresa com relat\u00f3rios personalizados para apoiar o acompanhamento dos fatores de risco psicossociais.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-17d4b9c3 e-con-full e-flex e-con e-child\" data-id=\"17d4b9c3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-40a255ed elementor-widget elementor-widget-button\" data-id=\"40a255ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quero Contratar<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62e240e3 elementor-widget elementor-widget-button\" data-id=\"62e240e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quero Revender<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-b234672 e-con-full sect-container sect-container-b e-flex e-con e-parent\" data-id=\"b234672\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-abc37c7 sect-content e-flex e-con-boxed e-con e-child\" data-id=\"abc37c7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7df0c804 e-con-full e-flex e-con e-child\" data-id=\"7df0c804\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-50da7a7a elementor-widget elementor-widget-image\" data-id=\"50da7a7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/canal-de-denuncias-10-produtividade-de-equipes-distribuidas-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-21945\" alt=\"Hotline de Den\u00fancias acess\u00edvel a equipes sem canais digitais\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/canal-de-denuncias-10-produtividade-de-equipes-distribuidas-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/canal-de-denuncias-10-produtividade-de-equipes-distribuidas-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3e2e171f e-con-full e-flex e-con e-child\" data-id=\"3e2e171f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e9439b elementor-widget elementor-widget-heading\" data-id=\"2e9439b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Hotline de Den\u00fancias amplia o acesso de equipes sem canais digitais\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-203bee79 elementor-widget elementor-widget-text-editor\" data-id=\"203bee79\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>A Hotline de Den\u00fancias amplia o alcance do seu canal, conectando trabalhadores com pouco acesso a e-mail corporativo, intranet ou computador.<\/strong><\/p><p>Por telefone, equipes industriais, rurais, log\u00edsticas, hospitalares, comerciais e operacionais <strong>registram situa\u00e7\u00f5es relevantes com facilidade<\/strong>. Com um <strong>Canal de Den\u00fancias<\/strong> <strong>0800<\/strong>, a chamada \u00e9 gratuita para quem entra em contato. <strong>Essa facilidade favorece a participa\u00e7\u00e3o de colaboradores, fornecedores e terceiros em diferentes unidades e regi\u00f5es<\/strong>.<\/p><p><strong>A entrada telef\u00f4nica complementa os meios digitais e facilita o acesso a informa\u00e7\u00f5es importantes para a empresa.<\/strong> A VulcaNet dimensiona a cobertura, capacidade e atendimento conforme o perfil da sua opera\u00e7\u00e3o. <strong>Amplie a participa\u00e7\u00e3o no seu Canal de Den\u00fancias com uma solu\u00e7\u00e3o telef\u00f4nica acess\u00edvel e dimensionada para sua empresa<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5133d2d2 e-con-full e-flex e-con e-child\" data-id=\"5133d2d2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-50afd7fe elementor-widget elementor-widget-button\" data-id=\"50afd7fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quero Contratar<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36816116 elementor-widget elementor-widget-button\" data-id=\"36816116\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quero Revender<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1493cfeb e-con-full sect-container sect-ref-estrat e-flex e-con e-parent\" data-id=\"1493cfeb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2e7172e3 e-con-full e-flex e-con e-child\" data-id=\"2e7172e3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-424d3fb6 toc-exclude elementor-widget elementor-widget-heading\" data-id=\"424d3fb6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">A VulcaNet <strong>rompe barreiras<\/strong>, para voc\u00ea vencer.<\/h3>\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-45ad6875 e-con-full e-flex e-con e-child\" data-id=\"45ad6875\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-162420d9 elementor-widget elementor-widget-button\" data-id=\"162420d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Agendar Demonstra\u00e7\u00e3o<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b2fd9ba elementor-widget elementor-widget-button\" data-id=\"5b2fd9ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ver Vantagens para Revenda<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-48cee92a e-con-full sect-container sect-container-a e-flex e-con e-parent\" data-id=\"48cee92a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-473e2e24 sect-content e-flex e-con-boxed e-con e-child\" data-id=\"473e2e24\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-54981dea e-con-full e-flex e-con e-child\" data-id=\"54981dea\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-366a2af7 elementor-widget elementor-widget-image\" data-id=\"366a2af7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/canal-de-denuncias-11-ura-filas-e-callback-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-21946\" alt=\"Canal de Den\u00fancias com n\u00famero dedicado para cobertura empresarial\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/canal-de-denuncias-11-ura-filas-e-callback-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/canal-de-denuncias-11-ura-filas-e-callback-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3c5456c1 e-con-full e-flex e-con e-child\" data-id=\"3c5456c1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a22a48e elementor-widget elementor-widget-heading\" data-id=\"2a22a48e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Canal de Den\u00fancias com n\u00famero dedicado local ou 0800\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7dab8392 elementor-widget elementor-widget-text-editor\" data-id=\"7dab8392\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>O Canal de Den\u00fancias com o n\u00famero adequado amplia a acessibilidade e mant\u00e9m a estrutura alinhada ao tamanho da opera\u00e7\u00e3o.<\/strong><\/p><p>Um n\u00famero local favorece atividades regionais, enquanto o <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/numero-0800\/\"><strong>0800<\/strong><\/a> para <strong>Canal de Den\u00fancias<\/strong> <strong>facilita contatos de diferentes localidades<\/strong>. Considerar chamadas de celulares, cobertura, volume estimado, hor\u00e1rios e capacidade de atendimento ajuda a escolher a solu\u00e7\u00e3o ideal. Com o <strong>0800<\/strong>, a empresa recebedora assume o custo da chamada, oferecendo contato gratuito para quem liga.<\/p><p>A engenharia da VulcaNet dimensiona e testa a infraestrutura telef\u00f4nica conforme esses crit\u00e9rios e os destinos definidos. Conte com um <strong>Canal de Den\u00fancias<\/strong> est\u00e1vel, acess\u00edvel e dimensionado para a abrang\u00eancia da sua organiza\u00e7\u00e3o.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7c8d7e68 e-con-full e-flex e-con e-child\" data-id=\"7c8d7e68\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5e0c2697 elementor-widget elementor-widget-button\" data-id=\"5e0c2697\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contratar N\u00famero Dedicado<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67ad680c elementor-widget elementor-widget-button\" data-id=\"67ad680c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Revender N\u00famero Dedicado<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-42eee946 e-con-full sect-container sect-container-b e-flex e-con e-parent\" data-id=\"42eee946\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2e1cf233 sect-content e-flex e-con-boxed e-con e-child\" data-id=\"2e1cf233\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-eb2e5b e-con-full e-flex e-con e-child\" data-id=\"eb2e5b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ec0bbc4 elementor-widget elementor-widget-image\" data-id=\"1ec0bbc4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/canal-de-denuncias-12-integracao-a-crm-e-help-desk-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-21947\" alt=\"Central de Den\u00fancias com protocolo, tratativa e registro de evid\u00eancias\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/canal-de-denuncias-12-integracao-a-crm-e-help-desk-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/canal-de-denuncias-12-integracao-a-crm-e-help-desk-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-f07aaa1 e-con-full e-flex e-con e-child\" data-id=\"f07aaa1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76545f6f elementor-widget elementor-widget-heading\" data-id=\"76545f6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Central de Den\u00fancias para NR-1 com protocolo, tratativa e registro de evid\u00eancias\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5839ad76 elementor-widget elementor-widget-text-editor\" data-id=\"5839ad76\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>A <strong>Central de Den\u00fancias<\/strong> para <strong>NR-1<\/strong> <strong>simplifica a gest\u00e3o de relatos ao reunir protocolo<\/strong>, tratativa e evid\u00eancias no mesmo fluxo, com <strong>mais rastreabilidade<\/strong>.<\/p><p>Cada relato recebe uma identifica\u00e7\u00e3o \u00fanica, <strong>facilitando consultas e a comunica\u00e7\u00e3o autorizada sobre o andamento<\/strong>. O encaminhamento por categoria, unidade ou gravidade agiliza a distribui\u00e7\u00e3o, com rotas alternativas quando o destinat\u00e1rio habitual estiver envolvido. <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/gravador-de-chamadas\/\"><strong>Grava\u00e7\u00f5es<\/strong><\/a> e <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/transcricao-de-chamadas\/\"><strong>transcri\u00e7\u00f5es<\/strong><\/a>, quando ativadas, enriquecem o hist\u00f3rico do <strong>Canal de Integridade por Telefone<\/strong>, conforme as pol\u00edticas internas.<\/p><p>Na implanta\u00e7\u00e3o, a VulcaNet configura protocolos e encaminhamentos para facilitar a integra\u00e7\u00e3o entre \u00e1reas e manter as informa\u00e7\u00f5es organizadas. <strong>Ganhe uma vis\u00e3o mais consistente de cada caso com registros estruturados e acompanhamento centralizado<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-66d651a0 e-con-full e-flex e-con e-child\" data-id=\"66d651a0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7dd058e9 elementor-widget elementor-widget-button\" data-id=\"7dd058e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Falar com Gerente de Vendas<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-793728e8 elementor-widget elementor-widget-button\" data-id=\"793728e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Falar com Gerente de Parcerias<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3eb1887e e-con-full sect-container sect-container-a e-flex e-con e-parent\" data-id=\"3eb1887e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-54a803dd sect-content e-flex e-con-boxed e-con e-child\" data-id=\"54a803dd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-30a8eeae e-con-full e-flex e-con e-child\" data-id=\"30a8eeae\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-15278682 elementor-widget elementor-widget-image\" data-id=\"15278682\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/canal-de-denuncias-13-jornada-do-cliente-com-acd-e-roteamento-inteligente-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-21948\" alt=\"Central Telef\u00f4nica de Den\u00fancias com atendimento configur\u00e1vel\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/canal-de-denuncias-13-jornada-do-cliente-com-acd-e-roteamento-inteligente-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/canal-de-denuncias-13-jornada-do-cliente-com-acd-e-roteamento-inteligente-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-6f7221c4 e-con-full e-flex e-con e-child\" data-id=\"6f7221c4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-355c7a1 elementor-widget elementor-widget-heading\" data-id=\"355c7a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Central Telef\u00f4nica de Den\u00fancias com atendimento configur\u00e1vel\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d0c8bc8 elementor-widget elementor-widget-text-editor\" data-id=\"7d0c8bc8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>A Central Telef\u00f4nica de Den\u00fancias oferece atendimento sob medida para o p\u00fablico, os hor\u00e1rios e a opera\u00e7\u00e3o da sua empresa, com flexibilidade de investimento.<\/strong><\/p><p>Combine atendentes, <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/ura\/\"><strong>URA<\/strong><\/a>, caixa postal ou automa\u00e7\u00e3o para criar a experi\u00eancia desejada dentro do or\u00e7amento. Personalize mensagens, idiomas e menus para facilitar o contato. A <strong>Central de Den\u00fancias para<\/strong> <a href=\"https:\/\/www.gov.br\/trabalho-e-emprego\/pt-br\/acesso-a-informacao\/participacao-social\/conselhos-e-orgaos-colegiados\/comissao-tripartite-partitaria-permanente\/normas-regulamentadora\/normas-regulamentadoras-vigentes\/nr-1\" target=\"_blank\" rel=\"noopener\"><strong>NR-1<\/strong><\/a> <strong>permite configurar hor\u00e1rios especiais e direcionar chamadas por categoria ou unidade<\/strong>, simplificando a gest\u00e3o. Regras de conting\u00eancia <strong>ampliam as op\u00e7\u00f5es de recep\u00e7\u00e3o e favorecem a continuidade do atendimento<\/strong>, inclusive em picos de demanda.<\/p><p>A VulcaNet configura e testa os recursos conforme a rotina e a capacidade da empresa. <strong>Personalize sua Central Telef\u00f4nica de Den\u00fancias com a VulcaNet e ofere\u00e7a um atendimento alinhado ao seu p\u00fablico e or\u00e7amento<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2455eaf1 e-con-full e-flex e-con e-child\" data-id=\"2455eaf1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-67a2075f elementor-widget elementor-widget-button\" data-id=\"67a2075f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Falar com Gerente de Vendas<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75007d84 elementor-widget elementor-widget-button\" data-id=\"75007d84\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Falar com Gerente de Parcerias<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-6a6c1a79 e-con-full sect-container sect-container-b e-flex e-con e-parent\" data-id=\"6a6c1a79\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5d14d252 sect-content e-flex e-con-boxed e-con e-child\" data-id=\"5d14d252\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-14bc7178 e-con-full e-flex e-con e-child\" data-id=\"14bc7178\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1b6fd943 elementor-widget elementor-widget-image\" data-id=\"1b6fd943\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/canal-de-denuncias-14-gravacao-transcricao-e-speech-analytics-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-21949\" alt=\"Canal de \u00c9tica por Telefone com sigilo e controles de privacidade\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/canal-de-denuncias-14-gravacao-transcricao-e-speech-analytics-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/canal-de-denuncias-14-gravacao-transcricao-e-speech-analytics-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1019e05a e-con-full e-flex e-con e-child\" data-id=\"1019e05a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5190ec45 elementor-widget elementor-widget-heading\" data-id=\"5190ec45\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Canal de \u00c9tica por Telefone com sigilo e controles de privacidade\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7fe445ec elementor-widget elementor-widget-text-editor\" data-id=\"7fe445ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>O Canal de \u00c9tica por Telefone fortalece a confian\u00e7a com regras transparentes sobre anonimato, grava\u00e7\u00e3o e acesso, facilitando o envio de relatos.<\/strong><\/p><p>A empresa pode receber <strong>relatos an\u00f4nimos<\/strong>, <strong>identificados<\/strong> ou <strong>ambos<\/strong>, conforme seus procedimentos e contexto de atua\u00e7\u00e3o. Tamb\u00e9m pode definir a captura, o <strong>mascaramento<\/strong>, o <strong>descarte<\/strong> ou a <strong>oculta\u00e7\u00e3o do n\u00famero de origem<\/strong> para as equipes respons\u00e1veis. No <strong>Canal de Den\u00fancias<\/strong>, finalidade clara, acesso autorizado e reten\u00e7\u00e3o definida para <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/gravador-de-chamadas\/\"><strong>grava\u00e7\u00f5es<\/strong><\/a> e <strong>transcri\u00e7\u00f5es<\/strong> <strong>apoiam uma gest\u00e3o alinhada<\/strong> \u00e0 <strong>LGPD<\/strong>.<\/p><p>A VulcaNet configura esses controles conforme as decis\u00f5es documentadas da organiza\u00e7\u00e3o e a arquitetura contratada, <strong>oferecendo flexibilidade para a opera\u00e7\u00e3o.<\/strong> <strong>Conte com um canal telef\u00f4nico configurado para sua empresa e ofere\u00e7a mais confian\u00e7a a quem relata<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-66f622a4 e-con-full e-flex e-con e-child\" data-id=\"66f622a4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2447fcb9 elementor-widget elementor-widget-button\" data-id=\"2447fcb9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contratar Canal com Privacidade<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f7932f0 elementor-widget elementor-widget-button\" data-id=\"7f7932f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Revender Canal com Privacidade<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3f36590a e-con-full sect-container sect-container-a e-flex e-con e-parent\" data-id=\"3f36590a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2669c08c sect-content e-flex e-con-boxed e-con e-child\" data-id=\"2669c08c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-286aa901 e-con-full e-flex e-con e-child\" data-id=\"286aa901\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4d75e1cd elementor-widget elementor-widget-image\" data-id=\"4d75e1cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/canal-de-denuncias-15-atendimento-por-voz-com-jornada-omnichannel-e-historico-unico-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-21950\" alt=\"Hotline de Den\u00fancias integrada ao portal de Compliance\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/canal-de-denuncias-15-atendimento-por-voz-com-jornada-omnichannel-e-historico-unico-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/canal-de-denuncias-15-atendimento-por-voz-com-jornada-omnichannel-e-historico-unico-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3ee55747 e-con-full e-flex e-con e-child\" data-id=\"3ee55747\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-50d5b7bc elementor-widget elementor-widget-heading\" data-id=\"50d5b7bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Hotline de Den\u00fancias integrada ao portal de Compliance\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4df1dc8c elementor-widget elementor-widget-text-editor\" data-id=\"4df1dc8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Uma Hotline de Den\u00fancias integrada simplifica a gest\u00e3o, re\u00fane relatos telef\u00f4nicos e digitais e evita cadastros duplicados, com mais efici\u00eancia para sua empresa.<\/strong><\/p><p>Os dados seguem para portal, <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/api-de-voz\/\"><strong>API<\/strong><\/a>, <strong>e-mail<\/strong> ou <strong>sistema de gest\u00e3o<\/strong>, aproveitando sua arquitetura atual. O envio pode incluir protocolo, categoria, unidade, transcri\u00e7\u00e3o e respons\u00e1vel autorizado pelo tratamento do <strong>Canal de Den\u00fancias<\/strong>. Com <strong>informa\u00e7\u00f5es centralizadas<\/strong>, as equipes <strong>acompanham cada caso com agilidade<\/strong>, sem copiar dados entre ferramentas. <strong>Sua empresa amplia as op\u00e7\u00f5es de atendimento e valoriza o investimento na plataforma de Compliance<\/strong>.<\/p><p>A VulcaNet integra a telefonia \u00e0 sua opera\u00e7\u00e3o com mapeamento de campos, permiss\u00f5es, destinos e regras de seguran\u00e7a. <strong>Integre a telefonia ao seu Canal de Den\u00fancias e ganhe efici\u00eancia sem substituir sua plataforma de Compliance<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-27696d6 e-con-full e-flex e-con e-child\" data-id=\"27696d6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1c98c523 elementor-widget elementor-widget-button\" data-id=\"1c98c523\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Falar com Vendas<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a5e08 elementor-widget elementor-widget-button\" data-id=\"4a5e08\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Falar com Parcerias<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-51a8ad79 e-con-full sect-container sect-container-b e-flex e-con e-parent\" data-id=\"51a8ad79\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3ae74566 sect-content e-flex e-con-boxed e-con e-child\" data-id=\"3ae74566\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-27351905 e-con-full e-flex e-con e-child\" data-id=\"27351905\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-33a6dcc9 elementor-widget elementor-widget-image\" data-id=\"33a6dcc9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/canal-de-denuncias-16-integracao-sip-trunk-e-telefonia-em-nuvem-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-21951\" alt=\"Central Telef\u00f4nica de Den\u00fancias com relat\u00f3rios e trilha de auditoria\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/canal-de-denuncias-16-integracao-sip-trunk-e-telefonia-em-nuvem-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/canal-de-denuncias-16-integracao-sip-trunk-e-telefonia-em-nuvem-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-49aa6401 e-con-full e-flex e-con e-child\" data-id=\"49aa6401\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-39cacf43 elementor-widget elementor-widget-heading\" data-id=\"39cacf43\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Central Telef\u00f4nica de Den\u00fancias com relat\u00f3rios e trilha de auditoria\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1164ab03 elementor-widget elementor-widget-text-editor\" data-id=\"1164ab03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>A Central Telef\u00f4nica de Den\u00fancias simplifica a gest\u00e3o com relat\u00f3rios e registros controlados, oferecendo mais visibilidade para acompanhar a opera\u00e7\u00e3o e orientar decis\u00f5es.<\/strong><\/p><p>Os pain\u00e9is re\u00fanem chamadas, categorias, unidades, hor\u00e1rios e destinos, conforme as permiss\u00f5es definidas pela empresa. <strong>A trilha de auditoria registra acessos e altera\u00e7\u00f5es, facilitando o controle das informa\u00e7\u00f5es sens\u00edveis da Central de Den\u00fancias para NR-1.<\/strong> Com esses indicadores, o Comit\u00ea de \u00c9tica e as \u00e1reas respons\u00e1veis podem aprimorar fluxos e agilizar a distribui\u00e7\u00e3o dos atendimentos. Os relat\u00f3rios complementam a an\u00e1lise dos casos e apoiam melhorias no atendimento e na governan\u00e7a.<\/p><p>Na implanta\u00e7\u00e3o, a VulcaNet configura os registros autorizados para oferecer informa\u00e7\u00f5es consistentes e facilitar o acompanhamento. <strong>Ganhe visibilidade operacional com relat\u00f3rios e registros configurados para apoiar suas decis\u00f5es<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-61ea24bd e-con-full e-flex e-con e-child\" data-id=\"61ea24bd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-15dc35df elementor-widget elementor-widget-button\" data-id=\"15dc35df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Falar com Vendas<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5447b79f elementor-widget elementor-widget-button\" data-id=\"5447b79f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Falar com Parcerias<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1bbf2859 e-con-full sect-container sect-ref-estrat e-flex e-con e-parent\" data-id=\"1bbf2859\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5177bd53 e-con-full e-flex e-con e-child\" data-id=\"5177bd53\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6cd0c992 toc-exclude elementor-widget elementor-widget-heading\" data-id=\"6cd0c992\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">A VulcaNet \u00e9 <strong>segura<\/strong>, opera com rigor t\u00e9cnico e regulamentar.<\/h3>\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-6d2ae764 e-con-full e-flex e-con e-child\" data-id=\"6d2ae764\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-480e6b8b elementor-widget elementor-widget-button\" data-id=\"480e6b8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Agendar Demonstra\u00e7\u00e3o<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44f85926 elementor-widget elementor-widget-button\" data-id=\"44f85926\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ver Vantagens para Revenda<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-6b93dbce e-flex e-con-boxed e-con e-parent\" data-id=\"6b93dbce\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-4fb252d4 content paragrafo-sem-margem e-con-full e-flex e-con e-child\" data-id=\"4fb252d4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-9fe5408 e-con-full e-flex e-con e-child\" data-id=\"9fe5408\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-769fc1e1 elementor-widget elementor-widget-heading\" data-id=\"769fc1e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Compare e escolha a infraestrutura ideal para tornar seu Canal de Den\u00fancias mais eficiente\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e501a98 texto-grande elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"4e501a98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>A solu\u00e7\u00e3o da VulcaNet combina telefonia empresarial, configura\u00e7\u00e3o de fluxos e integra\u00e7\u00e3o com o processo de Compliance da organiza\u00e7\u00e3o.<\/strong> Essa combina\u00e7\u00e3o facilita a gest\u00e3o do canal e permite adaptar o atendimento \u00e0 opera\u00e7\u00e3o.<\/p><p>Com personaliza\u00e7\u00e3o e atendimento especializado, a VulcaNet oferece uma alternativa \u00e0s operadoras tradicionais e aos provedores VoIP pouco especializados. <strong>Os fluxos consideram anonimato, protocolo, reten\u00e7\u00e3o e conflito de interesse, conforme a governan\u00e7a e os sistemas do cliente.<\/strong><\/p><p>Como <a href=\"https:\/\/vulcanet.com.br\/diferenciais\/operadora-de-telefonia-fixa-stfc-autorizada-pela-anatel\/\"><strong>operadora STFC autorizada pela Anatel<\/strong><\/a>, a VulcaNet re\u00fane experi\u00eancia em telefonia, conectividade e nuvem para empresas. <strong>Conte com uma Central de Den\u00fancias para<\/strong> <a href=\"https:\/\/www.gov.br\/trabalho-e-emprego\/pt-br\/acesso-a-informacao\/participacao-social\/conselhos-e-orgaos-colegiados\/comissao-tripartite-partitaria-permanente\/normas-regulamentadora\/normas-regulamentadoras-vigentes\/nr-1\" target=\"_blank\" rel=\"noopener\"><strong>NR-1<\/strong> <\/a><strong>personalizada para simplificar a gest\u00e3o<\/strong> e <strong>apoiar o Compliance da sua organiza\u00e7\u00e3o<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2d68e92c e-con-full comp-solucao e-flex e-con e-child\" data-id=\"2d68e92c\" data-element_type=\"container\" data-e-type=\"container\" id=\"comp-solucao\">\n\t\t\t\t<div class=\"elementor-element elementor-element-61ef170e eael-dt-th-align-center table-comp eael-table-align-center elementor-widget elementor-widget-eael-data-table\" data-id=\"61ef170e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-data-table.default\">\n\t\t\t\t\t<style>\n\t\t\t@media (max-width: 767px) {\n\t\t\t   #eael-data-table-wrapper-61ef170e.custom-responsive-option-enable .eael-data-table thead {\n                    display: none;\n               }\n               #eael-data-table-wrapper-61ef170e.custom-responsive-option-enable .eael-data-table tbody tr td {\n                    float: none;\n                    clear: left;\n                    width: 100%;\n                    text-align: left;\n                    display: flex;\n                    align-items: center;\n                }\n\t\t\t}\n\t\t\t<\/style>\t\t<div class=\"eael-data-table-wrap custom-responsive-option-enable\" data-table_id=\"61ef170e\" id=\"eael-data-table-wrapper-61ef170e\" data-custom_responsive=\"true\">\n\t\t\t<table class=\"tablesorter eael-data-table center\" id=\"eael-data-table-61ef170e\">\n\t\t\t    <thead>\n\t\t\t        <tr class=\"table-header\">\n\t\t\t\t\t\t\t\t\t            <th class=\"table-comp-header table-comp-header-recursos sorting\" id=\"\" colspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"data-table-header-text\">Recursos<\/span><\/th>\n\t\t\t        \t\t\t\t            <th class=\"table-comp-header table-comp-header-vulcanet sorting\" id=\"\" colspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-star data-header-icon\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t            \t\t\t\t\t\t\t\t<span class=\"data-table-header-text\">Operadora Moderna <br>VulcaNet<\/span><\/th>\n\t\t\t        \t\t\t\t            <th class=\"table-comp-header table-comp-header-tradicional sorting\" id=\"\" colspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"data-table-header-text\">Operadoras <br>Tradicional<\/span><\/th>\n\t\t\t        \t\t\t\t            <th class=\"table-comp-header table-comp-header-voip sorting\" id=\"\" colspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"data-table-header-text\">Operadoras <br>VoIP<\/span><\/th>\n\t\t\t        \t\t\t\t        <\/tr>\n\t\t\t    <\/thead>\n\t\t\t  \t<tbody>\n\t\t\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-recurso\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tImplanta\u00e7\u00e3o do canal\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-vulcanet\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tProjeto dimensionado para n\u00famero dedicado ou 0800, com fluxos, destinos e testes definidos para a opera\u00e7\u00e3o empresarial.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-tradicional\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tA implanta\u00e7\u00e3o pode seguir processos padronizados, com menor flexibilidade para adaptar regras espec\u00edficas de Compliance.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-voip\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tA ativa\u00e7\u00e3o pode priorizar apenas a linha, sem estruturar protocolo, encaminhamento e governan\u00e7a dos relatos.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-recurso\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tAcessibilidade e cobertura\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-vulcanet\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tOp\u00e7\u00f5es de n\u00famero local ou 0800 para ampliar o acesso de colaboradores e terceiros em diferentes regi\u00f5es.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-tradicional\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tPlanos convencionais podem n\u00e3o ser desenhados para p\u00fablicos dispersos, unidades operacionais e campanhas internas de integridade.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-voip\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tA cobertura, o recebimento de chamadas m\u00f3veis e a capacidade podem n\u00e3o ser avaliados conforme o uso corporativo.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-recurso\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tAtendimento configur\u00e1vel\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-vulcanet\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tRecep\u00e7\u00e3o humana, URA, caixa postal ou modelo h\u00edbrido, conforme hor\u00e1rios, idiomas, volume e experi\u00eancia desejada.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-tradicional\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tAs op\u00e7\u00f5es de atendimento podem ser r\u00edgidas ou depender de diferentes fornecedores e \u00e1reas de suporte.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-voip\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tRecursos b\u00e1sicos podem n\u00e3o atender roteiros de qualifica\u00e7\u00e3o, conting\u00eancia ou necessidades de relatos sens\u00edveis.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-recurso\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tSigilo e privacidade\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-vulcanet\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tConfigura\u00e7\u00e3o de anonimato, identifica\u00e7\u00e3o, tratamento do n\u00famero de origem, grava\u00e7\u00e3o, acesso e reten\u00e7\u00e3o conforme o projeto.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-tradicional\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tA oferta padr\u00e3o pode n\u00e3o detalhar como dados de origem e grava\u00e7\u00f5es ser\u00e3o disponibilizados aos gestores.\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-voip\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tControles de acesso, reten\u00e7\u00e3o e auditoria podem ser limitados ou pouco documentados para informa\u00e7\u00f5es sens\u00edveis.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-recurso\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tEncaminhamento por regras\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-vulcanet\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tDistribui\u00e7\u00e3o para Compliance, RH, Jur\u00eddico, CIPA ou Comit\u00ea de \u00c9tica por categoria, unidade ou gravidade.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-tradicional\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tEncaminhamentos complexos podem exigir solu\u00e7\u00f5es adicionais e processos manuais entre diferentes equipes.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-voip\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\u00c9 comum haver apenas redirecionamento de chamadas, sem regras espec\u00edficas para classifica\u00e7\u00e3o e conflito de interesse.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-recurso\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tIntegra\u00e7\u00e3o com sistemas\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-vulcanet\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tPossibilidade de integrar protocolos, categorias, transcri\u00e7\u00f5es e dados autorizados ao portal ou sistema existente.\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-tradicional\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tIntegra\u00e7\u00f5es personalizadas podem ter menor agilidade ou depender de contratos e equipes t\u00e9cnicas distintas.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-voip\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tAPIs, documenta\u00e7\u00e3o e suporte \u00e0 integra\u00e7\u00e3o podem ser insuficientes para fluxos corporativos mais estruturados.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-recurso\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tRastreabilidade\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-vulcanet\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tProtocolo, hist\u00f3rico, transcri\u00e7\u00e3o e registros autorizados ajudam a acompanhar o recebimento e o encaminhamento.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-tradicional\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tRelat\u00f3rios telef\u00f4nicos convencionais podem mostrar chamadas, mas n\u00e3o necessariamente a jornada do relato.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-voip\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tRegistros b\u00e1sicos podem n\u00e3o oferecer contexto, segrega\u00e7\u00e3o de acesso ou trilha adequada para governan\u00e7a.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-recurso\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tContinuidade operacional\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-vulcanet\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tCapacidade, hor\u00e1rios, conting\u00eancia e destinos alternativos s\u00e3o planejados conforme o perfil da Central de Den\u00fancias para NR-1.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-tradicional\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tAltera\u00e7\u00f5es de rota e conting\u00eancia podem depender de processos operacionais menos adapt\u00e1veis ao cliente.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-voip\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tEstruturas simplificadas podem ter poucas op\u00e7\u00f5es para picos de chamadas, falhas ou destinos alternativos.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-recurso\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tSuporte especializado\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-vulcanet\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tAtendimento B2B especializado em infraestrutura de telefonia, conectividade e nuvem para empresas.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-tradicional\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tO suporte pode ser dividido entre centrais generalistas, dificultando o acompanhamento completo do projeto.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-voip\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tEquipes reduzidas podem ter pouca experi\u00eancia em fluxos de den\u00fancia, privacidade e integra\u00e7\u00e3o empresarial.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-recurso\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tEscalabilidade e gest\u00e3o\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-vulcanet\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tA arquitetura pode evoluir por unidades, n\u00fameros, hor\u00e1rios, rotas e integra\u00e7\u00f5es conforme a empresa cresce.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-tradicional\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tExpans\u00f5es podem exigir novos produtos, contratos ou prazos pouco alinhados \u00e0 evolu\u00e7\u00e3o do processo interno.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-voip\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tA solu\u00e7\u00e3o pode funcionar inicialmente, mas apresentar limita\u00e7\u00f5es de gest\u00e3o em opera\u00e7\u00f5es maiores ou distribu\u00eddas.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t    <\/tbody>\n\t\t\t<\/table>\n\t\t<\/div>\n\t  \t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-122a75a5 e-con-full e-flex e-con e-child\" data-id=\"122a75a5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-697d37eb elementor-widget-mobile__width-inherit largura-total elementor-widget__width-inherit elementor-widget elementor-widget-button\" data-id=\"697d37eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#contato\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quero Contratar<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-710481fd elementor-widget-mobile__width-inherit largura-total elementor-widget__width-inherit elementor-widget elementor-widget-button\" data-id=\"710481fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quero Revender<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1d760c76 e-flex e-con-boxed e-con e-parent\" data-id=\"1d760c76\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7f56ad02 e-con-full e-flex e-con e-child\" data-id=\"7f56ad02\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1589ae1c e-con-full e-flex e-con e-child\" data-id=\"1589ae1c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e8de7e6 elementor-widget elementor-widget-heading\" data-id=\"6e8de7e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contrate um Canal de Den\u00fancias adequado \u00e0 opera\u00e7\u00e3o da sua empresa\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8169859 elementor-widget__width-inherit texto-grande elementor-widget elementor-widget-text-editor\" data-id=\"8169859\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Com planos a partir de R$499 por m\u00eas, o Canal de Den\u00fancias da VulcaNet combina investimento sob medida e flexibilidade para acompanhar sua empresa.<\/strong> A solu\u00e7\u00e3o se adapta \u00e0s necessidades da opera\u00e7\u00e3o e facilita a integra\u00e7\u00e3o ao <strong>fluxo de Compliance<\/strong> existente.<\/p><p>O or\u00e7amento personalizado considera <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/numero-did\/\"><strong>N\u00famero Local<\/strong><\/a> ou <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/numero-0800\/\"><strong>0800<\/strong><\/a>, <strong>cobertura<\/strong>, <strong>volume<\/strong> de chamadas, <strong>modelo de atendimento<\/strong>, <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/gravador-de-chamadas\/\"><strong>grava\u00e7\u00e3o<\/strong><\/a>, <strong>transcri\u00e7\u00e3o<\/strong>, <strong>integra\u00e7\u00f5es<\/strong>, <strong>relat\u00f3rios<\/strong> e <strong>regras de encaminhamento<\/strong>. <strong>Invista nos recursos que fazem sentido para seu porte<\/strong>, com liberdade para ampliar a <strong>estrutura conforme cresce<\/strong>.<\/p><p>A VulcaNet avalia seu cen\u00e1rio e apresenta uma configura\u00e7\u00e3o transparente, escal\u00e1vel e tecnicamente adequada para o recebimento respons\u00e1vel dos relatos. <strong>Conte com um Canal de Den\u00fancias sob medida para sua opera\u00e7\u00e3o e seu or\u00e7amento.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-51db4cd5 e-con-full e-flex e-con e-child\" data-id=\"51db4cd5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-409e8a98 elementor-widget elementor-widget-button\" data-id=\"409e8a98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quero Contratar<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-335bf7a1 elementor-widget elementor-widget-button\" data-id=\"335bf7a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quero Revender<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-77387d95 e-con-full e-flex e-con e-child\" data-id=\"77387d95\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a410374 elementor-widget__width-inherit price-table-custom elementor-widget elementor-widget-price-table\" data-id=\"2a410374\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"price-table.default\">\n\t\t\t\t\t\n\t\t<div class=\"elementor-price-table\">\n\t\t\t\t\t\t\t<div class=\"elementor-price-table__header\">\n\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-price-table__heading\">\n\t\t\t\t\t\tPlano Crescimento\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-price-table__subheading\">\n\t\t\t\t\t\t\tB\u00e1sico para aumentar seu desempenho!\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"elementor-price-table__price\">\n\t\t\t\t\t\t\t\t<span class=\"elementor-price-table__currency\">R$<\/span>\t\t\t\t\t\t\t\t\t<span class=\"elementor-price-table__integer-part\">\n\t\t\t\t\t\t499\t\t\t\t\t<\/span>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-price-table__after-price\">\n\t\t\t\t\t\t<span class=\"elementor-price-table__fractional-part\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-price-table__period elementor-typo-excluded\">\/m\u00eas<\/span>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<ul class=\"elementor-price-table__features-list\">\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"elementor-repeater-item-ac24596\">\n\t\t\t\t\t\t\t<div class=\"elementor-price-table__feature-inner\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-phone-square-alt\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 32H48A48 48 0 0 0 0 80v352a48 48 0 0 0 48 48h352a48 48 0 0 0 48-48V80a48 48 0 0 0-48-48zm-16.39 307.37l-15 65A15 15 0 0 1 354 416C194 416 64 286.29 64 126a15.7 15.7 0 0 1 11.63-14.61l65-15A18.23 18.23 0 0 1 144 96a16.27 16.27 0 0 1 13.79 9.09l30 70A17.9 17.9 0 0 1 189 181a17 17 0 0 1-5.5 11.61l-37.89 31a231.91 231.91 0 0 0 110.78 110.78l31-37.89A17 17 0 0 1 299 291a17.85 17.85 0 0 1 5.91 1.21l70 30A16.25 16.25 0 0 1 384 336a17.41 17.41 0 0 1-.39 3.37z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\tN\u00famero local dedicado ou 0800\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"elementor-repeater-item-0d5d92b\">\n\t\t\t\t\t\t\t<div class=\"elementor-price-table__feature-inner\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-users-cog\" viewBox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M610.5 341.3c2.6-14.1 2.6-28.5 0-42.6l25.8-14.9c3-1.7 4.3-5.2 3.3-8.5-6.7-21.6-18.2-41.2-33.2-57.4-2.3-2.5-6-3.1-9-1.4l-25.8 14.9c-10.9-9.3-23.4-16.5-36.9-21.3v-29.8c0-3.4-2.4-6.4-5.7-7.1-22.3-5-45-4.8-66.2 0-3.3.7-5.7 3.7-5.7 7.1v29.8c-13.5 4.8-26 12-36.9 21.3l-25.8-14.9c-2.9-1.7-6.7-1.1-9 1.4-15 16.2-26.5 35.8-33.2 57.4-1 3.3.4 6.8 3.3 8.5l25.8 14.9c-2.6 14.1-2.6 28.5 0 42.6l-25.8 14.9c-3 1.7-4.3 5.2-3.3 8.5 6.7 21.6 18.2 41.1 33.2 57.4 2.3 2.5 6 3.1 9 1.4l25.8-14.9c10.9 9.3 23.4 16.5 36.9 21.3v29.8c0 3.4 2.4 6.4 5.7 7.1 22.3 5 45 4.8 66.2 0 3.3-.7 5.7-3.7 5.7-7.1v-29.8c13.5-4.8 26-12 36.9-21.3l25.8 14.9c2.9 1.7 6.7 1.1 9-1.4 15-16.2 26.5-35.8 33.2-57.4 1-3.3-.4-6.8-3.3-8.5l-25.8-14.9zM496 368.5c-26.8 0-48.5-21.8-48.5-48.5s21.8-48.5 48.5-48.5 48.5 21.8 48.5 48.5-21.7 48.5-48.5 48.5zM96 224c35.3 0 64-28.7 64-64s-28.7-64-64-64-64 28.7-64 64 28.7 64 64 64zm224 32c1.9 0 3.7-.5 5.6-.6 8.3-21.7 20.5-42.1 36.3-59.2 7.4-8 17.9-12.6 28.9-12.6 6.9 0 13.7 1.8 19.6 5.3l7.9 4.6c.8-.5 1.6-.9 2.4-1.4 7-14.6 11.2-30.8 11.2-48 0-61.9-50.1-112-112-112S208 82.1 208 144c0 61.9 50.1 112 112 112zm105.2 194.5c-2.3-1.2-4.6-2.6-6.8-3.9-8.2 4.8-15.3 9.8-27.5 9.8-10.9 0-21.4-4.6-28.9-12.6-18.3-19.8-32.3-43.9-40.2-69.6-10.7-34.5 24.9-49.7 25.8-50.3-.1-2.6-.1-5.2 0-7.8l-7.9-4.6c-3.8-2.2-7-5-9.8-8.1-3.3.2-6.5.6-9.8.6-24.6 0-47.6-6-68.5-16h-8.3C179.6 288 128 339.6 128 403.2V432c0 26.5 21.5 48 48 48h255.4c-3.7-6-6.2-12.8-6.2-20.3v-9.2zM173.1 274.6C161.5 263.1 145.6 256 128 256H64c-35.3 0-64 28.7-64 64v32c0 17.7 14.3 32 32 32h65.9c6.3-47.4 34.9-87.3 75.2-109.4z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\tAtendimento configurado conforme o projeto\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"elementor-repeater-item-6558487\">\n\t\t\t\t\t\t\t<div class=\"elementor-price-table__feature-inner\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-lock\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 224h-24v-72C376 68.2 307.8 0 224 0S72 68.2 72 152v72H48c-26.5 0-48 21.5-48 48v192c0 26.5 21.5 48 48 48h352c26.5 0 48-21.5 48-48V272c0-26.5-21.5-48-48-48zm-104 0H152v-72c0-39.7 32.3-72 72-72s72 32.3 72 72v72z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\tRegras de sigilo, identifica\u00e7\u00e3o e grava\u00e7\u00e3o\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"elementor-repeater-item-2f5016b\">\n\t\t\t\t\t\t\t<div class=\"elementor-price-table__feature-inner\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\tEncaminhamento para equipes autorizadas\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"elementor-repeater-item-9272ad1\">\n\t\t\t\t\t\t\t<div class=\"elementor-price-table__feature-inner\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-check-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 136.967-111.033 248-248 248S8 392.967 8 256 119.033 8 256 8s248 111.033 248 248zM227.314 387.314l184-184c6.248-6.248 6.248-16.379 0-22.627l-22.627-22.627c-6.248-6.249-16.379-6.249-22.628 0L216 308.118l-70.059-70.059c-6.248-6.248-16.379-6.248-22.628 0l-22.627 22.627c-6.248 6.248-6.248 16.379 0 22.627l104 104c6.249 6.249 16.379 6.249 22.628.001z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\tProtocolo e rastreabilidade dos relatos\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"elementor-repeater-item-10e97e9\">\n\t\t\t\t\t\t\t<div class=\"elementor-price-table__feature-inner\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-tv\" viewBox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M592 0H48A48 48 0 0 0 0 48v320a48 48 0 0 0 48 48h240v32H112a16 16 0 0 0-16 16v32a16 16 0 0 0 16 16h416a16 16 0 0 0 16-16v-32a16 16 0 0 0-16-16H352v-32h240a48 48 0 0 0 48-48V48a48 48 0 0 0-48-48zm-16 352H64V64h512z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\tIntegra\u00e7\u00e3o com portal ou sistema existente\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"elementor-repeater-item-f6faffa\">\n\t\t\t\t\t\t\t<div class=\"elementor-price-table__feature-inner\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-file-alt\" viewBox=\"0 0 384 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224 136V0H24C10.7 0 0 10.7 0 24v464c0 13.3 10.7 24 24 24h336c13.3 0 24-10.7 24-24V160H248c-13.2 0-24-10.8-24-24zm64 236c0 6.6-5.4 12-12 12H108c-6.6 0-12-5.4-12-12v-8c0-6.6 5.4-12 12-12h168c6.6 0 12 5.4 12 12v8zm0-64c0 6.6-5.4 12-12 12H108c-6.6 0-12-5.4-12-12v-8c0-6.6 5.4-12 12-12h168c6.6 0 12 5.4 12 12v8zm0-72v8c0 6.6-5.4 12-12 12H108c-6.6 0-12-5.4-12-12v-8c0-6.6 5.4-12 12-12h168c6.6 0 12 5.4 12 12zm96-114.1v6.1H256V0h6.1c6.4 0 12.5 2.5 17 7l97.9 98c4.5 4.5 7 10.6 7 16.9z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\tRelat\u00f3rios e controles de acesso\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"elementor-repeater-item-4bcca06\">\n\t\t\t\t\t\t\t<div class=\"elementor-price-table__feature-inner\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-headset\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M192 208c0-17.67-14.33-32-32-32h-16c-35.35 0-64 28.65-64 64v48c0 35.35 28.65 64 64 64h16c17.67 0 32-14.33 32-32V208zm176 144c35.35 0 64-28.65 64-64v-48c0-35.35-28.65-64-64-64h-16c-17.67 0-32 14.33-32 32v112c0 17.67 14.33 32 32 32h16zM256 0C113.18 0 4.58 118.83 0 256v16c0 8.84 7.16 16 16 16h16c8.84 0 16-7.16 16-16v-16c0-114.69 93.31-208 208-208s208 93.31 208 208h-.12c.08 2.43.12 165.72.12 165.72 0 23.35-18.93 42.28-42.28 42.28H320c0-26.51-21.49-48-48-48h-32c-26.51 0-48 21.49-48 48s21.49 48 48 48h181.72c49.86 0 90.28-40.42 90.28-90.28V256C507.42 118.83 398.82 0 256 0z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\tSuporte especializado em telefonia empresarial\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"elementor-price-table__footer\">\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-price-table__button elementor-button elementor-size-md\" href=\"#contato\" target=\"_blank\">\n\t\t\t\t\t\t\tContratar J\u00e1\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"elementor-ribbon elementor-ribbon-left\">\n\t\t\t\t<div class=\"elementor-ribbon-inner\">\n\t\t\t\t\tA PARTIR DE\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-17f656af e-con-full secao-sub-plano e-flex e-con e-child\" data-id=\"17f656af\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-57c44fdd e-con-full secao-plano e-flex e-con e-child\" data-id=\"57c44fdd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2823897b e-con-full e-flex e-con e-child\" data-id=\"2823897b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-660bbb89 elementor-widget elementor-widget-heading\" data-id=\"660bbb89\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">PLANO<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6557ee36 elementor-widget elementor-widget-heading\" data-id=\"6557ee36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Personalizado<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15f7800f elementor-widget elementor-widget-heading\" data-id=\"15f7800f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Tudo do jeito que voc\u00ea e a sua empresa precisar.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1e63fb27 e-flex e-con-boxed e-con e-child\" data-id=\"1e63fb27\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b5f6e60 elementor-widget-mobile__width-inherit largura-total elementor-widget elementor-widget-button\" data-id=\"6b5f6e60\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#contato\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Falar com Especialista<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-79ead80b e-con-full secao-sub-plano e-flex e-con e-child\" data-id=\"79ead80b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-586f64ac e-con-full e-flex e-con e-child\" data-id=\"586f64ac\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7b241445 elementor-widget elementor-widget-heading\" data-id=\"7b241445\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Precisa de Integra\u00e7\u00f5es?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-23675d7 e-flex e-con-boxed e-con e-child\" data-id=\"23675d7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3438e36f elementor-widget-mobile__width-inherit largura-total elementor-widget elementor-widget-button\" data-id=\"3438e36f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#contato\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Falar com Especialista<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-61ff014c e-con-full sect-container sect-container-b sect-center e-flex e-con e-parent\" data-id=\"61ff014c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-35a39b00 sect-content e-flex e-con-boxed e-con e-child\" data-id=\"35a39b00\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-6bb72744 e-con-full e-flex e-con e-child\" data-id=\"6bb72744\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d33dc76 elementor-widget elementor-widget-heading\" data-id=\"d33dc76\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Perguntas e Respostas Frequentes sobre o Canal de Den\u00fancias<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f41c6b2 elementor-widget__width-inherit elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"2f41c6b2\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"FAQ\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t\t            <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-2f41c6b2\" data-scroll-on-click=\"\" data-scroll-speed=\"300\" data-accordion-id=\"2f41c6b2\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n            <div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"o-canal-de-denncias-obrigatrio-para-todas-as-empresas\" class=\"elementor-tab-title eael-accordion-header active-default\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-7921\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">O Canal de Den\u00fancias \u00e9 obrigat\u00f3rio para todas as empresas?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-7921\" class=\"eael-accordion-content clearfix active-default\" data-tab=\"1\" aria-labelledby=\"o-canal-de-denncias-obrigatrio-para-todas-as-empresas\">A obriga\u00e7\u00e3o de manter um <strong>Canal de Den\u00fancias<\/strong> depende das regras aplic\u00e1veis \u00e0 empresa. A <a href=\"https:\/\/www.planalto.gov.br\/ccivil_03\/_ato2019-2022\/2022\/lei\/l14457.htm\" target=\"_blank\" rel=\"noopener\"><strong>Lei n\u00ba 14.457\/2022<\/strong><\/a> exige que empresas com CIPA adotem procedimentos para receber e acompanhar den\u00fancias de ass\u00e9dio sexual e viol\u00eancia no trabalho, apurar fatos e aplicar san\u00e7\u00f5es quando cab\u00edveis, garantindo o anonimato de quem denuncia.<br><br>O dimensionamento da CIPA depende da atividade e do estabelecimento. J\u00e1 o <a href=\"https:\/\/www.planalto.gov.br\/ccivil_03\/_ato2019-2022\/2022\/decreto\/d11129.htm\" target=\"_blank\" rel=\"noopener\"><strong>Decreto n\u00ba 11.129\/2022<\/strong><\/a> considera os canais acess\u00edveis a funcion\u00e1rios e terceiros na avalia\u00e7\u00e3o de programas de integridade.<br><br><strong>A VulcaNet pode apoiar a estrutura\u00e7\u00e3o do atendimento por telefonia em nuvem.<\/strong> A adequa\u00e7\u00e3o do <strong>Canal de Den\u00fancias<\/strong> \u00e0s exig\u00eancias legais deve ser avaliada pelas \u00e1reas jur\u00eddica, trabalhista e de <strong>Compliance<\/strong>.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"qual-a-diferena-entre-canal-de-denncias-canal-de-tica-e-ouvidoria\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-7922\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Qual \u00e9 a diferen\u00e7a entre Canal de Den\u00fancias, Canal de \u00c9tica e Ouvidoria?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-7922\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"qual-a-diferena-entre-canal-de-denncias-canal-de-tica-e-ouvidoria\"><strong>A diferen\u00e7a est\u00e1 na finalidade: o Canal de Den\u00fancias recebe relatos de irregularidades; o Canal de \u00c9tica trata de condutas ligadas ao C\u00f3digo de Conduta; e a Ouvidoria recebe reclama\u00e7\u00f5es, sugest\u00f5es, elogios e solicita\u00e7\u00f5es.<\/strong><br><br>O <strong>Canal de Den\u00fancias<\/strong> abrange casos de ass\u00e9dio, fraude, corrup\u00e7\u00e3o, discrimina\u00e7\u00e3o e conflitos de interesse. A Central de Den\u00fancias para <a href=\"https:\/\/www.gov.br\/trabalho-e-emprego\/pt-br\/acesso-a-informacao\/participacao-social\/conselhos-e-orgaos-colegiados\/comissao-tripartite-partitaria-permanente\/normas-regulamentadora\/normas-regulamentadoras-vigentes\/nr-1\" target=\"_blank\" rel=\"noopener\"><strong>NR-1<\/strong><\/a> <strong>organiza o recebimento<\/strong>, o protocolo e o encaminhamento dos relatos.<br><br>A VulcaNet oferece essa solu\u00e7\u00e3o para apoiar a gest\u00e3o das den\u00fancias. A empresa pode integrar esses canais, <strong>desde que defina quem pode us\u00e1-los, quais manifesta\u00e7\u00f5es recebem<\/strong>, respons\u00e1veis e prazos, al\u00e9m de cuidados com o sigilo e alternativas de encaminhamento em casos de conflito de interesse.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"-possvel-fazer-uma-denncia-annima-por-telefone\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"3\" aria-controls=\"elementor-tab-content-7923\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">\u00c9 poss\u00edvel fazer uma den\u00fancia an\u00f4nima por telefone?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-7923\" class=\"eael-accordion-content clearfix\" data-tab=\"3\" aria-labelledby=\"-possvel-fazer-uma-denncia-annima-por-telefone\"><strong>Sim, uma den\u00fancia pode ser recebida por telefone sem que a identidade seja informada aos respons\u00e1veis pelo tratamento.<\/strong><br><br>O <strong>Canal de Den\u00fancias<\/strong> por Telefone deve ser configurado com regras claras sobre identifica\u00e7\u00e3o opcional, tratamento do n\u00famero de origem, <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/gravador-de-chamadas\/\"><strong>grava\u00e7\u00e3o<\/strong><\/a> e acesso \u00e0s informa\u00e7\u00f5es. A rede telef\u00f4nica pode processar tecnicamente dados da chamada, por isso a empresa deve definir se o n\u00famero ser\u00e1 capturado, mascarado, descartado, retido ou apenas ocultado dos gestores.<br><br><strong>O usu\u00e1rio tamb\u00e9m precisa ser orientado sobre grava\u00e7\u00f5es e transcri\u00e7\u00f5es que possam registrar elementos capazes de revelar sua identidade<\/strong>.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"como-funciona-um-0800-para-canal-de-denncias-empresarial\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"4\" aria-controls=\"elementor-tab-content-7924\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Como funciona um 0800 para Canal de Den\u00fancias empresarial?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-7924\" class=\"eael-accordion-content clearfix\" data-tab=\"4\" aria-labelledby=\"como-funciona-um-0800-para-canal-de-denncias-empresarial\"><strong>O 0800 permite que colaboradores, fornecedores e terceiros entrem em contato com o Canal de Den\u00fancias sem pagar pela chamada. A empresa contratante assume esse custo.<\/strong><br><br>O atendimento pode ser feito por uma pessoa, por um <strong>menu autom\u00e1tico<\/strong> (<a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/ura\/\"><strong>URA<\/strong><\/a>), por caixa postal ou pela combina\u00e7\u00e3o dessas op\u00e7\u00f5es. O projeto define cobertura, hor\u00e1rios, capacidade de atendimento, mensagens, categorias de relatos, alternativas em caso de falhas e encaminhamentos. <strong>Cada relato pode receber um protocolo e ser enviado para Compliance, RH, Jur\u00eddico, CIPA ou Comit\u00ea de \u00c9tica<\/strong>.<br><br><strong>Como<\/strong> <a href=\"https:\/\/vulcanet.com.br\/diferenciais\/operadora-de-telefonia-fixa-stfc-autorizada-pela-anatel\/\"><strong>operadora de telefonia fixa (STFC) autorizada pela Anatel<\/strong><\/a>, a <strong>VulcaNet dimensiona a infraestrutura telef\u00f4nica conforme as necessidades da empresa<\/strong>.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"o-nmero-de-telefone-do-denunciante-fica-registrado-ou-visvel-para-a-empresa\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"5\" aria-controls=\"elementor-tab-content-7925\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">O n\u00famero de telefone do denunciante fica registrado ou vis\u00edvel para a empresa?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-7925\" class=\"eael-accordion-content clearfix\" data-tab=\"5\" aria-labelledby=\"o-nmero-de-telefone-do-denunciante-fica-registrado-ou-visvel-para-a-empresa\"><strong>A Central Telef\u00f4nica de Den\u00fancias permite definir se o n\u00famero do denunciante ser\u00e1 registrado ou ficar\u00e1 vis\u00edvel para a empresa, conforme a configura\u00e7\u00e3o t\u00e9cnica e as regras de privacidade do canal.<\/strong><br><br>O n\u00famero pode ser capturado, mascarado, descartado, armazenado ou ocultado dos gestores dos casos. Mesmo quando ele n\u00e3o fica vis\u00edvel para a empresa, a rede telef\u00f4nica pode processar dados da chamada. A pol\u00edtica do canal deve informar como esses dados s\u00e3o tratados, quem pode acess\u00e1-los e por quanto tempo s\u00e3o mantidos.<br><br><strong>A VulcaNet implementa a configura\u00e7\u00e3o escolhida pela organiza\u00e7\u00e3o, dentro das possibilidades t\u00e9cnicas do projeto contratado.<\/strong><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"as-chamadas-do-canal-de-denncias-precisam-ser-gravadas\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"6\" aria-controls=\"elementor-tab-content-7926\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">As chamadas do Canal de Den\u00fancias precisam ser gravadas?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-7926\" class=\"eael-accordion-content clearfix\" data-tab=\"6\" aria-labelledby=\"as-chamadas-do-canal-de-denncias-precisam-ser-gravadas\"><strong>A empresa pode manter o Canal de Den\u00fancias sem gravar as chamadas. N\u00e3o h\u00e1 uma regra geral que torne a grava\u00e7\u00e3o obrigat\u00f3ria.<\/strong><br><br><strong>\u00c9 poss\u00edvel escolher atendimento sem grava\u00e7\u00e3o, grava\u00e7\u00e3o integral, registro estruturado ou transcri\u00e7\u00e3o, conforme a finalidade, os riscos, os procedimentos internos e a orienta\u00e7\u00e3o jur\u00eddica.<\/strong> Se houver grava\u00e7\u00e3o, o usu\u00e1rio deve ser informado. A empresa tamb\u00e9m precisa definir quem pode acessar os registros, como proteg\u00ea-los, por quanto tempo guard\u00e1-los e como descart\u00e1-los. <strong>A voz pode revelar a identidade ou informa\u00e7\u00f5es sobre quem liga<\/strong>.<br><br><strong>A VulcaNet configura os recursos telef\u00f4nicos conforme a pol\u00edtica documentada pela empresa, sem exigir a grava\u00e7\u00e3o das chamadas.<\/strong><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"como-tratar-gravaes-e-transcries-da-central-de-denncias-para-nr-1-de-acordo-com-a-lgpd\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"7\" aria-controls=\"elementor-tab-content-7927\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Como tratar grava\u00e7\u00f5es e transcri\u00e7\u00f5es da Central de Den\u00fancias para NR-1 de acordo com a LGPD?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-7927\" class=\"eael-accordion-content clearfix\" data-tab=\"7\" aria-labelledby=\"como-tratar-gravaes-e-transcries-da-central-de-denncias-para-nr-1-de-acordo-com-a-lgpd\"><strong>Grava\u00e7\u00f5es e transcri\u00e7\u00f5es devem ter finalidade definida, acesso restrito e prote\u00e7\u00e3o compat\u00edvel com os dados dos relatos, conforme a <strong>LGPD<\/strong>.<\/strong><br><br>Na <strong>Central de Den\u00fancias para<\/strong> <a href=\"https:\/\/www.gov.br\/trabalho-e-emprego\/pt-br\/acesso-a-informacao\/participacao-social\/conselhos-e-orgaos-colegiados\/comissao-tripartite-partitaria-permanente\/normas-regulamentadora\/normas-regulamentadoras-vigentes\/nr-1\" target=\"_blank\" rel=\"noopener\"><strong>NR-1<\/strong><\/a>, a organiza\u00e7\u00e3o deve definir a base legal aplic\u00e1vel, informar o usu\u00e1rio sobre o tratamento dos dados e estabelecer prazos de reten\u00e7\u00e3o e descarte. Os dados coletados devem se limitar ao necess\u00e1rio para triagem e apura\u00e7\u00e3o. <strong>Autentica\u00e7\u00e3o, permiss\u00f5es de acesso e registros de auditoria ajudam a controlar e acompanhar as consultas<\/strong>.<br><br><strong>A VulcaNet configura os controles tecnol\u00f3gicos contratados.<\/strong> As decis\u00f5es jur\u00eddicas e de governan\u00e7a ficam sob responsabilidade da organiza\u00e7\u00e3o e de seus assessores.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"como-o-canal-de-denncias-encaminha-relatos-que-envolvem-diretores-ou-responsveis-pelo-prprio-canal\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"8\" aria-controls=\"elementor-tab-content-7928\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Como o Canal de Den\u00fancias encaminha relatos que envolvem diretores ou respons\u00e1veis pelo pr\u00f3prio canal?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-7928\" class=\"eael-accordion-content clearfix\" data-tab=\"8\" aria-labelledby=\"como-o-canal-de-denncias-encaminha-relatos-que-envolvem-diretores-ou-responsveis-pelo-prprio-canal\"><strong>O Canal de Den\u00fancias permite definir rotas alternativas para relatos que envolvam diretores ou respons\u00e1veis pelo canal, evitando o envio \u00e0 pessoa citada ou a quem tenha conflito de interesse.<\/strong><br><br>A empresa define categorias, n\u00edveis de gravidade, respons\u00e1veis e destinat\u00e1rios substitutos, como Comit\u00ea de \u00c9tica, Auditoria, Jur\u00eddico, Conselho ou profissional externo autorizado. Tamb\u00e9m pode limitar o acesso por unidade ou assunto.<br><br>A VulcaNet configura os encaminhamentos e as regras t\u00e9cnicas conforme essas defini\u00e7\u00f5es. <strong>A apura\u00e7\u00e3o e as decis\u00f5es sobre cada caso ficam sob responsabilidade das \u00e1reas designadas pela organiza\u00e7\u00e3o<\/strong>.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"o-atendimento-da-central-de-denncias-para-nr-1-pode-ser-humano-por-ura-caixa-postal-ou-inteligncia-artificial\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"9\" aria-controls=\"elementor-tab-content-7929\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">O atendimento da Central de Den\u00fancias para NR-1 pode ser humano, por URA, caixa postal ou intelig\u00eancia artificial?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-7929\" class=\"eael-accordion-content clearfix\" data-tab=\"9\" aria-labelledby=\"o-atendimento-da-central-de-denncias-para-nr-1-pode-ser-humano-por-ura-caixa-postal-ou-inteligncia-artificial\">Sim, a <strong>Central de Den\u00fancias para<\/strong> <a href=\"https:\/\/www.gov.br\/trabalho-e-emprego\/pt-br\/acesso-a-informacao\/participacao-social\/conselhos-e-orgaos-colegiados\/comissao-tripartite-partitaria-permanente\/normas-regulamentadora\/normas-regulamentadoras-vigentes\/nr-1\" target=\"_blank\" rel=\"noopener\"><strong>NR-1<\/strong><\/a> pode usar <strong>atendimento humano<\/strong>, <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/ura\/\"><strong>URA<\/strong><\/a>, <strong>caixa postal<\/strong>, <strong>intelig\u00eancia artificial<\/strong> ou um <strong>modelo h\u00edbrido<\/strong>, conforme a necessidade e o or\u00e7amento da opera\u00e7\u00e3o.<br><br>O atendimento humano <strong>facilita relatos sens\u00edveis e detalhados<\/strong>. A <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/ura\/\"><strong>URA<\/strong><\/a> organiza op\u00e7\u00f5es e encaminhamentos, e a caixa postal <strong>permite receber relatos fora do hor\u00e1rio de atendimento<\/strong>. A intelig\u00eancia artificial pode apoiar a triagem ou o atendimento por voz, com transpar\u00eancia, <strong>revis\u00e3o humana<\/strong> e <strong>prote\u00e7\u00e3o da privacidade<\/strong>.<br><br><strong>A VulcaNet define a estrutura de atendimento conforme o projeto, considerando hor\u00e1rios, mensagens, idiomas, capacidade, alternativas para falhas e encaminhamento dos relatos a pessoas autorizadas.<\/strong><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"como-funciona-o-protocolo-e-o-acompanhamento-no-canal-de-denncias\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"10\" aria-controls=\"elementor-tab-content-79210\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Como funciona o protocolo e o acompanhamento no Canal de Den\u00fancias?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-79210\" class=\"eael-accordion-content clearfix\" data-tab=\"10\" aria-labelledby=\"como-funciona-o-protocolo-e-o-acompanhamento-no-canal-de-denncias\"><strong>O Canal de Den\u00fancias permite gerar um protocolo \u00fanico para organizar cada relato, do recebimento ao encaminhamento.<\/strong><br><br>O protocolo re\u00fane informa\u00e7\u00f5es autorizadas, como data, categoria, unidade, gravidade, destino, transcri\u00e7\u00e3o e hist\u00f3rico de movimenta\u00e7\u00f5es. Quando o projeto inclui acompanhamento pelo denunciante, esse c\u00f3digo <strong>permite consultar respostas e enviar informa\u00e7\u00f5es adicionais sem exigir identifica\u00e7\u00e3o pessoal<\/strong>.<br><br><strong>A VulcaNet configura a telefonia e a integra\u00e7\u00e3o com o sistema escolhido pela empresa.<\/strong> Os prazos de an\u00e1lise, as comunica\u00e7\u00f5es posteriores e o encerramento seguem o procedimento de <strong>Compliance<\/strong> da organiza\u00e7\u00e3o.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"quanto-custa-implantar-um-canal-de-denncias-com-nmero-dedicado-ou-0800\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"11\" aria-controls=\"elementor-tab-content-79211\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Quanto custa implantar um Canal de Den\u00fancias com n\u00famero dedicado ou 0800?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-79211\" class=\"eael-accordion-content clearfix\" data-tab=\"11\" aria-labelledby=\"quanto-custa-implantar-um-canal-de-denncias-com-nmero-dedicado-ou-0800\"><strong>O Canal de Den\u00fancias tem planos a partir de R$499 por m\u00eas. O or\u00e7amento depende da estrutura necess\u00e1ria para receber e encaminhar os relatos.<\/strong><br><br>O pre\u00e7o varia conforme o uso de n\u00famero dedicado local ou 0800, exclusividade, cobertura, volume de chamadas, minutos, hor\u00e1rios, atendimento humano ou automatizado, grava\u00e7\u00e3o, transcri\u00e7\u00e3o, integra\u00e7\u00f5es, relat\u00f3rios e quantidade de unidades. No <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/numero-0800\/\"><strong>0800<\/strong><\/a>, a <strong>empresa recebe as chamadas pagas por elas<\/strong>.<br><br><strong>A VulcaNet avalia o p\u00fablico, a \u00e1rea de cobertura e o fluxo de encaminhamento das den\u00fancias para propor os recursos necess\u00e1rios \u00e0 opera\u00e7\u00e3o.<\/strong><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"-melhor-contratar-nmero-local-ou-0800-para-a-central-de-denncias-para-nr-1\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"12\" aria-controls=\"elementor-tab-content-79212\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">\u00c9 melhor contratar n\u00famero local ou 0800 para a Central de Den\u00fancias para NR-1?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-79212\" class=\"eael-accordion-content clearfix\" data-tab=\"12\" aria-labelledby=\"-melhor-contratar-nmero-local-ou-0800-para-a-central-de-denncias-para-nr-1\"><strong>A escolha entre n\u00famero local e 0800 depende da regi\u00e3o atendida e de quem usar\u00e1 a Central de Den\u00fancias para <a href=\"https:\/\/www.gov.br\/trabalho-e-emprego\/pt-br\/acesso-a-informacao\/participacao-social\/conselhos-e-orgaos-colegiados\/comissao-tripartite-partitaria-permanente\/normas-regulamentadora\/normas-regulamentadoras-vigentes\/nr-1\" target=\"_blank\" rel=\"noopener\"><strong>NR-1<\/strong><\/a>.<\/strong><br><br>O n\u00famero local atende opera\u00e7\u00f5es regionais com p\u00fablico concentrado, mas a chamada pode ter custo para quem liga. O 0800 <strong>permite receber chamadas sem custo para quem liga e atende opera\u00e7\u00f5es nacionais<\/strong>, com unidades em diferentes regi\u00f5es e participa\u00e7\u00e3o de fornecedores ou terceiros.<br><br><strong>A VulcaNet avalia o recebimento de chamadas de celulares, o volume de chamadas, a cobertura e o or\u00e7amento para dimensionar a infraestrutura, os hor\u00e1rios de atendimento, as rotas e as alternativas em caso de falha.<\/strong><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"o-canal-de-denncias-vale-a-pena-para-empresas-de-qualquer-porte\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"13\" aria-controls=\"elementor-tab-content-79213\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">O Canal de Den\u00fancias vale a pena para empresas de qualquer porte?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-79213\" class=\"eael-accordion-content clearfix\" data-tab=\"13\" aria-labelledby=\"o-canal-de-denncias-vale-a-pena-para-empresas-de-qualquer-porte\"><strong>Sim. O Canal de Den\u00fancias permite que empresas de qualquer porte recebam e encaminhem relatos. A estrutura deve considerar os riscos, quem usar\u00e1 o canal e os processos da empresa.<\/strong><br><br>Pequenas e m\u00e9dias empresas podem come\u00e7ar com um canal simples. Empresas maiores podem precisar de n\u00famero 0800, atendimento em outros idiomas, integra\u00e7\u00f5es e controle de acesso por unidade. O canal <strong>facilita o recebimento dos relatos<\/strong>, mas n\u00e3o substitui a governan\u00e7a, a apura\u00e7\u00e3o nem a orienta\u00e7\u00e3o jur\u00eddica.<br><br>A VulcaNet adapta a telefonia \u00e0s necessidades da empresa para apoiar o <strong>Canal de Den\u00fancias<\/strong>, sem criar uma estrutura desnecess\u00e1ria.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"quanto-tempo-leva-para-implantar-uma-central-de-denncias-para-nr-1-por-telefone\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"14\" aria-controls=\"elementor-tab-content-79214\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Quanto tempo leva para implantar uma Central de Den\u00fancias para NR-1 por telefone?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-79214\" class=\"eael-accordion-content clearfix\" data-tab=\"14\" aria-labelledby=\"quanto-tempo-leva-para-implantar-uma-central-de-denncias-para-nr-1-por-telefone\">O prazo para implantar uma <strong>Central de Den\u00fancias para NR-1<\/strong> por telefone depende do n\u00famero escolhido, do fluxo de atendimento e das integra\u00e7\u00f5es necess\u00e1rias.<br><br>Um fluxo simples exige menos etapas. Recursos como <strong><a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/numero-0800\/\"><strong>0800<\/strong><\/a><\/strong>, <strong>atendimento h\u00edbrido<\/strong>, <strong>m\u00faltiplos idiomas<\/strong>, <strong>grava\u00e7\u00e3o<\/strong>, <strong>transcri\u00e7\u00e3o<\/strong>, <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/api-de-voz\/\"><strong>API<\/strong><\/a> e <strong>encaminhamento<\/strong> em casos de conflito de interesse podem ampliar o prazo. Antes da ativa\u00e7\u00e3o, s\u00e3o definidos respons\u00e1veis, categorias, mensagens, hor\u00e1rios, regras de privacidade, alternativas para falhas e crit\u00e9rios de teste.<br><br><strong>A VulcaNet define o cronograma ap\u00f3s o levantamento t\u00e9cnico e comercial, considerando portabilidade, integra\u00e7\u00e3o com sistemas externos e aprova\u00e7\u00f5es internas do cliente.<\/strong><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"como-escolher-um-fornecedor-de-canal-de-denncias-por-telefone\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"15\" aria-controls=\"elementor-tab-content-79215\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Como escolher um fornecedor de Canal de Den\u00fancias por telefone?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-79215\" class=\"eael-accordion-content clearfix\" data-tab=\"15\" aria-labelledby=\"como-escolher-um-fornecedor-de-canal-de-denncias-por-telefone\"><strong>Escolha um fornecedor de Canal de Den\u00fancias por telefone que informe como funciona a infraestrutura, quais controles de privacidade oferece e o que est\u00e1 inclu\u00eddo no contrato.<\/strong><br><br>Verifique a autoriza\u00e7\u00e3o para prestar servi\u00e7os de telefonia, a cobertura, o suporte e as medidas para manter o atendimento em caso de falhas. <strong>Confira tamb\u00e9m o tratamento do n\u00famero de origem, as regras de grava\u00e7\u00e3o, os protocolos, as integra\u00e7\u00f5es e o encaminhamento de relatos com conflitos de interesse.<\/strong> Avalie como o fornecedor atende ao volume de chamadas e guarda os registros autorizados.<br><br>A VulcaNet \u00e9 <a href=\"https:\/\/vulcanet.com.br\/diferenciais\/operadora-de-telefonia-fixa-stfc-autorizada-pela-anatel\/\"><strong>operadora STFC autorizada pela Anatel<\/strong><\/a> e oferece telefonia, conectividade, nuvem e atendimento empresarial para estruturar a camada telef\u00f4nica do canal.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"como-garantir-anonimato-em-uma-denncia-feita-por-telefone\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"16\" aria-controls=\"elementor-tab-content-79216\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Como garantir anonimato em uma den\u00fancia feita por telefone?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-79216\" class=\"eael-accordion-content clearfix\" data-tab=\"16\" aria-labelledby=\"como-garantir-anonimato-em-uma-denncia-feita-por-telefone\"><strong>O anonimato em uma den\u00fancia por telefone exige controles t\u00e9cnicos e regras internas para proteger a identidade de quem relata.<\/strong><br><br>O <strong>Canal de \u00c9tica por Telefone<\/strong> deve permitir den\u00fancias sem identifica\u00e7\u00e3o, limitar perguntas que revelem a identidade e definir o tratamento do n\u00famero de origem. Tamb\u00e9m deve controlar grava\u00e7\u00f5es, transcri\u00e7\u00f5es, acessos e prazos de armazenamento. Se a voz ou os fatos relatados puderem identificar a pessoa, esse risco deve ser informado e tratado.<br><br>A VulcaNet configura os controles definidos no projeto. <strong>A empresa deve manter procedimentos internos, restringir o acesso a pessoas autorizadas e adotar uma pol\u00edtica de n\u00e3o retalia\u00e7\u00e3o<\/strong>.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"a-gravao-da-chamada-pode-identificar-o-denunciante\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"17\" aria-controls=\"elementor-tab-content-79217\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">A grava\u00e7\u00e3o da chamada pode identificar o denunciante?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-79217\" class=\"eael-accordion-content clearfix\" data-tab=\"17\" aria-labelledby=\"a-gravao-da-chamada-pode-identificar-o-denunciante\"><strong>Sim. A voz e o relato podem revelar a identidade do denunciante por informa\u00e7\u00f5es sobre cargo, regi\u00e3o, equipe ou situa\u00e7\u00f5es conhecidas na empresa.<\/strong><br><br>A <strong>Hotline de Den\u00fancias<\/strong> <strong>permite avaliar alternativas \u00e0 grava\u00e7\u00e3o autom\u00e1tica<\/strong>, como registro sem \u00e1udio, transcri\u00e7\u00e3o, distor\u00e7\u00e3o de voz quando tecnicamente poss\u00edvel ou acesso restrito \u00e0s grava\u00e7\u00f5es. Cada op\u00e7\u00e3o exige cuidados de seguran\u00e7a e tem limita\u00e7\u00f5es para proteger a identidade.<br><br><strong>A VulcaNet implementa a op\u00e7\u00e3o contratada conforme a pol\u00edtica de privacidade e os requisitos documentados pela organiza\u00e7\u00e3o.<\/strong> A escolha deve considerar a finalidade, a base legal, o prazo de armazenamento e a necessidade de preservar evid\u00eancias.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"quem-recebe-denncias-contra-diretores-na-central-de-denncias-para-nr-1\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"18\" aria-controls=\"elementor-tab-content-79218\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Quem recebe den\u00fancias contra diretores na Central de Den\u00fancias para NR-1?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-79218\" class=\"eael-accordion-content clearfix\" data-tab=\"18\" aria-labelledby=\"quem-recebe-denncias-contra-diretores-na-central-de-denncias-para-nr-1\"><strong>As den\u00fancias contra diretores devem ser recebidas por um respons\u00e1vel independente, definido previamente pela governan\u00e7a da empresa. A pessoa citada no relato n\u00e3o pode ser a destinat\u00e1ria.<\/strong><br><br>A <strong>Central de Den\u00fancias para<\/strong> <a href=\"https:\/\/www.gov.br\/trabalho-e-emprego\/pt-br\/acesso-a-informacao\/participacao-social\/conselhos-e-orgaos-colegiados\/comissao-tripartite-partitaria-permanente\/normas-regulamentadora\/normas-regulamentadoras-vigentes\/nr-1\" target=\"_blank\" rel=\"noopener\"><strong>NR-1<\/strong><\/a> <strong>permite encaminhar esses relatos ao Comit\u00ea de \u00c9tica<\/strong>, Conselho, Auditoria, Jur\u00eddico, matriz ou profissional externo autorizado. Regras por cargo, categoria e gravidade ajudam a automatizar o encaminhamento e restringir o acesso \u00e0s informa\u00e7\u00f5es.<br><br>A VulcaNet configura os destinos e as permiss\u00f5es de acesso conforme a matriz aprovada pelo cliente. <strong>A independ\u00eancia da apura\u00e7\u00e3o depende da estrutura de decis\u00e3o e dos procedimentos internos da empresa<\/strong>.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"-possvel-integrar-o-canal-de-denncias-por-telefone-a-um-portal-j-existente\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"19\" aria-controls=\"elementor-tab-content-79219\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">\u00c9 poss\u00edvel integrar o Canal de Den\u00fancias por telefone a um portal j\u00e1 existente?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-79219\" class=\"eael-accordion-content clearfix\" data-tab=\"19\" aria-labelledby=\"-possvel-integrar-o-canal-de-denncias-por-telefone-a-um-portal-j-existente\"><strong>Sim, o Canal de Den\u00fancias por Telefone pode ser integrado ao portal ou sistema de Compliance que a empresa j\u00e1 utiliza.<\/strong><br><br>A integra\u00e7\u00e3o <strong>permite enviar protocolo<\/strong>, categoria, unidade, transcri\u00e7\u00e3o, data, destino e outros dados autorizados por <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/api-de-voz\/\"><strong>API<\/strong><\/a>, e-mail ou outro mecanismo definido no projeto. Assim, a empresa pode manter a plataforma atual e reduzir cadastros manuais.<br><br><strong>Antes da implanta\u00e7\u00e3o, a VulcaNet verifica a compatibilidade t\u00e9cnica e define campos, permiss\u00f5es, formatos, seguran\u00e7a e tratamento de falhas.<\/strong> A viabilidade depende dos recursos do sistema do cliente e do fornecedor respons\u00e1vel pelo portal.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"quais-erros-devem-ser-evitados-ao-implantar-um-telefone-para-denncias-corporativas\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"20\" aria-controls=\"elementor-tab-content-79220\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Quais erros devem ser evitados ao implantar um telefone para den\u00fancias corporativas?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-79220\" class=\"eael-accordion-content clearfix\" data-tab=\"20\" aria-labelledby=\"quais-erros-devem-ser-evitados-ao-implantar-um-telefone-para-denncias-corporativas\"><strong>Os principais erros s\u00e3o criar apenas um n\u00famero, sem definir respons\u00e1veis, fluxos de atendimento e regras de privacidade.<\/strong><br><br>Um telefone para den\u00fancias corporativas <strong>permite organizar os relatos por categoria e encaminh\u00e1-los aos respons\u00e1veis<\/strong>. A implanta\u00e7\u00e3o deve prever hor\u00e1rios, rotas alternativas, conting\u00eancia, protocolo e orienta\u00e7\u00f5es aos usu\u00e1rios. Evite prometer anonimato absoluto sem esclarecer como ser\u00e3o tratados o n\u00famero de origem, a voz e as grava\u00e7\u00f5es. Defina prazos de armazenamento e limite o acesso aos dados.<br><br>A VulcaNet configura a estrutura telef\u00f4nica conforme as decis\u00f5es da empresa. <strong>Cabe \u00e0 organiza\u00e7\u00e3o divulgar o canal, treinar os respons\u00e1veis e estabelecer regras para apurar e acompanhar as den\u00fancias<\/strong>.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"o-que-a-lei-n-144572022-exige-das-empresas-com-cipa\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"21\" aria-controls=\"elementor-tab-content-79221\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">O que a Lei n\u00ba 14.457\/2022 exige das empresas com CIPA?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-79221\" class=\"eael-accordion-content clearfix\" data-tab=\"21\" aria-labelledby=\"o-que-a-lei-n-144572022-exige-das-empresas-com-cipa\">A <a href=\"https:\/\/www.planalto.gov.br\/ccivil_03\/_ato2019-2022\/2022\/lei\/l14457.htm\" target=\"_blank\" rel=\"noopener\"><strong>Lei n\u00ba 14.457\/2022<\/strong><\/a> exige que empresas com CIPA estabele\u00e7am regras e procedimentos para prevenir e combater o ass\u00e9dio sexual e outras formas de viol\u00eancia no trabalho. <strong>Isso inclui receber e acompanhar den\u00fancias, apurar fatos e aplicar san\u00e7\u00f5es administrativas quando cab\u00edveis, garantindo o anonimato de quem denuncia.<\/strong><br><br>A empresa deve definir respons\u00e1veis, proteger as informa\u00e7\u00f5es e promover capacita\u00e7\u00e3o ao menos anual. As \u00e1reas jur\u00eddica, trabalhista e de <strong>Compliance<\/strong> devem validar os procedimentos aplic\u00e1veis.<br><br>A VulcaNet apoia o <strong>Canal de Den\u00fancias<\/strong> com telefone dedicado, protocolo e encaminhamento a pessoas autorizadas. <strong>Essa infraestrutura ajuda a receber os relatos, mas n\u00e3o substitui as demais obriga\u00e7\u00f5es legais da empresa<\/strong>.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"o-canal-telefnico-atende-automaticamente-s-exigncias-da-nr-1\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"22\" aria-controls=\"elementor-tab-content-79222\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">O canal telef\u00f4nico atende automaticamente \u00e0s exig\u00eancias da NR-1?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-79222\" class=\"eael-accordion-content clearfix\" data-tab=\"22\" aria-labelledby=\"o-canal-telefnico-atende-automaticamente-s-exigncias-da-nr-1\">O <strong>Canal de Integridade por Telefone<\/strong> <strong>apoia a identifica\u00e7\u00e3o de riscos psicossociais relacionados ao trabalho<\/strong>, mas n\u00e3o <strong>garante<\/strong>, <strong>sozinho<\/strong>, o <strong>atendimento<\/strong> \u00e0 <a href=\"https:\/\/www.gov.br\/trabalho-e-emprego\/pt-br\/acesso-a-informacao\/participacao-social\/conselhos-e-orgaos-colegiados\/comissao-tripartite-partitaria-permanente\/normas-regulamentadora\/normas-regulamentadoras-vigentes\/nr-1\" target=\"_blank\" rel=\"noopener\"><strong>NR-1<\/strong><\/a>.<br><br><strong>Relatos de ass\u00e9dio, sobrecarga, press\u00e3o abusiva e conflitos servem como fonte complementar de escuta e evid\u00eancias para o Gerenciamento de Riscos Ocupacionais (GRO).<\/strong> O canal n\u00e3o substitui o GRO, o <a href=\"https:\/\/www.gov.br\/trabalho-e-emprego\/pt-br\/assuntos\/inspecao-do-trabalho\/pgr\" target=\"_blank\" rel=\"noopener\"><strong>Programa de Gerenciamento de Riscos (PGR)<\/strong>,**<\/a> a avalia\u00e7\u00e3o t\u00e9cnica nem o plano de a\u00e7\u00e3o.<br><br><strong>A VulcaNet fornece o canal telef\u00f4nico para receber esses relatos.<\/strong> Relat\u00f3rios por unidade, per\u00edodo ou categoria ajudam a identificar recorr\u00eancias. <strong>A empresa e seus profissionais habilitados continuam respons\u00e1veis pela avalia\u00e7\u00e3o dos riscos, pelas medidas preventivas e pela documenta\u00e7\u00e3o<\/strong>.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"o-0800-recebe-chamadas-de-celular-e-quem-paga-a-chamada\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"23\" aria-controls=\"elementor-tab-content-79223\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">O 0800 recebe chamadas de celular e quem paga a chamada?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-79223\" class=\"eael-accordion-content clearfix\" data-tab=\"23\" aria-labelledby=\"o-0800-recebe-chamadas-de-celular-e-quem-paga-a-chamada\"><strong>O 0800 permite receber chamadas de celular, conforme a cobertura contratada. A chamada \u00e9 gratuita para quem liga, e o custo fica com a empresa que contrata o n\u00famero.<\/strong><br><br>No 0800 para <strong>Canal de Den\u00fancias<\/strong>, o recebimento de chamadas de celular deve ser configurado e testado antes da ativa\u00e7\u00e3o. O or\u00e7amento pode incluir mensalidade e custos de uso, considerando volume de chamadas, hor\u00e1rios e quantidade de chamadas simult\u00e2neas.<br><br><strong>A VulcaNet avalia o perfil de uso e a cobertura necess\u00e1ria para atender equipes externas, unidades distribu\u00eddas e trabalhadores sem acesso frequente a canais digitais.<\/strong><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"como-saber-se-a-hotline-de-denncias-est-funcionando-corretamente\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"24\" aria-controls=\"elementor-tab-content-79224\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Como saber se a hotline de den\u00fancias est\u00e1 funcionando corretamente?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-79224\" class=\"eael-accordion-content clearfix\" data-tab=\"24\" aria-labelledby=\"como-saber-se-a-hotline-de-denncias-est-funcionando-corretamente\"><strong>Para saber se a hotline de den\u00fancias est\u00e1 funcionando corretamente, acompanhe os indicadores de opera\u00e7\u00e3o e o tratamento dos relatos.<\/strong><br><br>Monitore volume de chamadas, hor\u00e1rios, abandono, categorias, unidades, encaminhamentos, prazos e falhas, respeitando o anonimato e as permiss\u00f5es de acesso. Fa\u00e7a testes peri\u00f3dicos para verificar o n\u00famero de telefone, os menus, os destinos das chamadas, os protocolos e as integra\u00e7\u00f5es.<br><br>Poucas den\u00fancias n\u00e3o indicam necessariamente uma falha: a divulga\u00e7\u00e3o e a confian\u00e7a no canal influenciam seu uso. <strong>A VulcaNet configura relat\u00f3rios e registros autorizados para apoiar a gest\u00e3o t\u00e9cnica.<\/strong> O Comit\u00ea de \u00c9tica e as \u00e1reas respons\u00e1veis avaliam se o canal funciona como esperado e se os relatos recebem o tratamento adequado.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"a-central-de-denncias-para-nr-1-pode-usar-um-nmero-j-existente-ou-portar-um-0800\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"25\" aria-controls=\"elementor-tab-content-79225\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">A Central de Den\u00fancias para NR-1 pode usar um n\u00famero j\u00e1 existente ou portar um 0800?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-79225\" class=\"eael-accordion-content clearfix\" data-tab=\"25\" aria-labelledby=\"a-central-de-denncias-para-nr-1-pode-usar-um-nmero-j-existente-ou-portar-um-0800\"><strong>Sim, a Central de Den\u00fancias para <a href=\"https:\/\/www.gov.br\/trabalho-e-emprego\/pt-br\/acesso-a-informacao\/participacao-social\/conselhos-e-orgaos-colegiados\/comissao-tripartite-partitaria-permanente\/normas-regulamentadora\/normas-regulamentadoras-vigentes\/nr-1\" target=\"_blank\" rel=\"noopener\"><strong>NR-1<\/strong><\/a> pode usar um n\u00famero existente ou receber um 0800 por portabilidade, conforme a titularidade, o tipo de n\u00famero e as condi\u00e7\u00f5es t\u00e9cnicas.<\/strong><br><br><strong>A Anatel prev\u00ea a portabilidade de c\u00f3digos n\u00e3o geogr\u00e1ficos, como o 0800.<\/strong> A migra\u00e7\u00e3o deve preservar a continuidade do canal e considerar o encaminhamento das chamadas, as mensagens, o atendimento e a integra\u00e7\u00e3o com o processo existente.<br><br><strong>A VulcaNet avalia a viabilidade e apresenta o plano de implanta\u00e7\u00e3o.<\/strong> Se a portabilidade n\u00e3o for indicada, pode configurar um novo n\u00famero dedicado, com transi\u00e7\u00e3o e divulga\u00e7\u00e3o planejadas pela empresa.<\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7e8664b e-con-full sect-container sect-ref-estrat e-flex e-con e-parent\" data-id=\"7e8664b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-574693af e-con-full e-flex e-con e-child\" data-id=\"574693af\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5a883722 toc-exclude elementor-widget elementor-widget-heading\" data-id=\"5a883722\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">A VulcaNet <b>entrega tecnologia que faz diferen\u00e7a em Canal de Den\u00fancias<\/b>. <br>Fale com nossa equipe e saiba mais sobre nossas solu\u00e7\u00f5es.\n<\/h3>\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-525cf4a7 e-con-full e-flex e-con e-child\" data-id=\"525cf4a7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-46318752 elementor-widget elementor-widget-button\" data-id=\"46318752\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quero Contratar<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b5eca67 elementor-widget elementor-widget-button\" data-id=\"7b5eca67\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quero Revender<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Canal de Den\u00fancias com telefonia integrada e registros autom\u00e1ticos. Central de Den\u00fancias para NR-1 com mais controle. Fale com a VulcaNet e encontre a melhor solu\u00e7\u00e3o para sua opera\u00e7\u00e3o.<\/p>\n","protected":false},"author":17,"featured_media":21893,"parent":2308,"menu_order":0,"template":"","format":"standard","meta":{"_acf_changed":false,"_page_generator_pro_exclude":false,"_page_generator_pro_group":0,"_page_generator_pro_index":0,"footnotes":""},"solucoes_categorias":[],"solucoes_tags":[],"class_list":["post-21614","solucoes","type-solucoes","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/vulcanet.com.br\/en\/wp-json\/wp\/v2\/solucoes\/21614","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vulcanet.com.br\/en\/wp-json\/wp\/v2\/solucoes"}],"about":[{"href":"https:\/\/vulcanet.com.br\/en\/wp-json\/wp\/v2\/types\/solucoes"}],"author":[{"embeddable":true,"href":"https:\/\/vulcanet.com.br\/en\/wp-json\/wp\/v2\/users\/17"}],"version-history":[{"count":10,"href":"https:\/\/vulcanet.com.br\/en\/wp-json\/wp\/v2\/solucoes\/21614\/revisions"}],"predecessor-version":[{"id":22060,"href":"https:\/\/vulcanet.com.br\/en\/wp-json\/wp\/v2\/solucoes\/21614\/revisions\/22060"}],"up":[{"embeddable":true,"href":"https:\/\/vulcanet.com.br\/en\/wp-json\/wp\/v2\/solucoes\/2308"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/vulcanet.com.br\/en\/wp-json\/wp\/v2\/media\/21893"}],"wp:attachment":[{"href":"https:\/\/vulcanet.com.br\/en\/wp-json\/wp\/v2\/media?parent=21614"}],"wp:term":[{"taxonomy":"solucoes_categorias","embeddable":true,"href":"https:\/\/vulcanet.com.br\/en\/wp-json\/wp\/v2\/solucoes_categorias?post=21614"},{"taxonomy":"solucoes_tags","embeddable":true,"href":"https:\/\/vulcanet.com.br\/en\/wp-json\/wp\/v2\/solucoes_tags?post=21614"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}