{"id":21612,"date":"2026-10-15T15:16:53","date_gmt":"2026-10-15T18:16:53","guid":{"rendered":"https:\/\/vulcanet.com.br\/?post_type=solucoes&#038;p=21612"},"modified":"2026-10-27T17:20:56","modified_gmt":"2026-10-27T20:20:56","slug":"customer-experience","status":"publish","type":"solucoes","link":"https:\/\/vulcanet.com.br\/en\/solutions\/telefonia\/customer-experience\/","title":{"rendered":"Telefonia para Customer Experience"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"21612\" class=\"elementor elementor-21612\" data-elementor-post-type=\"solucoes\">\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3386c346 e-con-full sect-container sect-ref-estrat e-flex e-con e-parent\" data-id=\"3386c346\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2df1717e e-con-full e-flex e-con e-child\" data-id=\"2df1717e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a46f728 toc-exclude elementor-widget elementor-widget-heading\" data-id=\"a46f728\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">A VulcaNet <strong>cria o novo<\/strong>, abre possibilidades.<\/h3>\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-4092a7a9 e-con-full e-flex e-con e-child\" data-id=\"4092a7a9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4381240 elementor-widget elementor-widget-button\" data-id=\"4381240\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Agendar Demonstra\u00e7\u00e3o<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae7925c elementor-widget elementor-widget-button\" data-id=\"ae7925c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ver Vantagens para Revenda<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-65d95180 e-con-full sect-container sect-container-a e-flex e-con e-parent\" data-id=\"65d95180\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5c40daf6 sect-content e-flex e-con-boxed e-con e-child\" data-id=\"5c40daf6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-152728e7 e-con-full e-flex e-con e-child\" data-id=\"152728e7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76096d7c elementor-widget elementor-widget-image\" data-id=\"76096d7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/telefonia-para-customer-engagement-1-o-que-e-para-empresas-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-21896\" alt=\"Equipe usando Telefonia para Customer Engagement com CRM e hist\u00f3rico do cliente\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/telefonia-para-customer-engagement-1-o-que-e-para-empresas-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/telefonia-para-customer-engagement-1-o-que-e-para-empresas-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-713c2a64 e-con-full e-flex e-con e-child\" data-id=\"713c2a64\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2243805d elementor-widget elementor-widget-heading\" data-id=\"2243805d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">O que \u00e9 Telefonia para Customer Experience para empresas?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6cc67003 elementor-widget elementor-widget-text-editor\" data-id=\"6cc67003\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>A Telefonia para Customer Experience combina recursos de voz para agilizar o atendimento, preservar o contexto do cliente e valorizar cada intera\u00e7\u00e3o.<\/strong><\/p><p>Com Telefonia em nuvem, <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/ura\/\"><strong>URA<\/strong><\/a>, filas e roteamento, sua empresa <strong>direciona cada chamada para a equipe<\/strong> certa e <strong>oferece um atendimento personalizado<\/strong>. Grava\u00e7\u00f5es, integra\u00e7\u00f5es e indicadores <strong>permitem acompanhar espera<\/strong>, abandono, resolu\u00e7\u00e3o e qualidade para aprimorar o desempenho da opera\u00e7\u00e3o. Com <strong>Atendimento por Voz com Contexto<\/strong>, sua equipe <strong>reduz repeti\u00e7\u00f5es<\/strong>, <strong>ganha produtividade e aproveita informa\u00e7\u00f5es para atender melhor<\/strong>.<\/p><p>A VulcaNet estrutura a solu\u00e7\u00e3o conforme os sistemas, os canais e as necessidades da sua empresa, facilitando a gest\u00e3o do atendimento. <strong>Transforme sua telefonia em uma vantagem competitiva com experi\u00eancias mais fluidas e maior efici\u00eancia operacional<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-74ed87a0 e-con-full e-flex e-con e-child\" data-id=\"74ed87a0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-240f7f55 elementor-widget elementor-widget-button\" data-id=\"240f7f55\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contratar Telefonia Integrada<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54c800b1 elementor-widget elementor-widget-button\" data-id=\"54c800b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Revender Telefonia Integrada<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-6c4d0b3a e-con-full sect-container sect-container-b e-flex e-con e-parent\" data-id=\"6c4d0b3a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-6bc80960 sect-content e-flex e-con-boxed e-con e-child\" data-id=\"6bc80960\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-6f4a69e4 e-con-full e-flex e-con e-child\" data-id=\"6f4a69e4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e72df39 elementor-widget elementor-widget-image\" data-id=\"3e72df39\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/telefonia-para-customer-engagement-2-engajamento-de-clientes-versus-telefonia-tradicional-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-21897\" alt=\"Gestora compara Telefonia para Engajamento de Clientes com telefonia tradicional\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/telefonia-para-customer-engagement-2-engajamento-de-clientes-versus-telefonia-tradicional-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/telefonia-para-customer-engagement-2-engajamento-de-clientes-versus-telefonia-tradicional-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-642c5539 e-con-full e-flex e-con e-child\" data-id=\"642c5539\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e4f0510 elementor-widget elementor-widget-heading\" data-id=\"7e4f0510\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Telefonia para Experi\u00eancia do Cliente versus telefonia tradicional: qual \u00e9 a diferen\u00e7a?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-438b98d elementor-widget elementor-widget-text-editor\" data-id=\"438b98d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>A Telefonia para Experi\u00eancia do Cliente aumenta o valor da telefonia ao conectar chamadas ao hist\u00f3rico do cliente e aos processos empresariais<\/strong>. <strong>Personalize os atendimentos e aproveite melhor as oportunidades comerciais<\/strong>.<\/p><p>A <strong>Telefonia Integrada ao Atendimento<\/strong> conecta voz, <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/crm\/\"><strong>CRM<\/strong><\/a>, <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/help-desk\/\"><strong>help desk<\/strong><\/a>, <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/contact-center\/\"><strong>contact center<\/strong><\/a> e dados da jornada para <strong>facilitar conversas com potencial de convers\u00e3o<\/strong>. Aproveite n\u00fameros, sistemas e estruturas existentes, <strong>valorizando investimentos j\u00e1 realizados<\/strong>. A migra\u00e7\u00e3o gradual <strong>permite validar integra\u00e7\u00f5es e ampliar usu\u00e1rios<\/strong>, unidades ou canais no ritmo do neg\u00f3cio.<\/p><p>A VulcaNet avalia sua infraestrutura e planeja uma transi\u00e7\u00e3o alinhada \u00e0s metas t\u00e9cnicas e comerciais. <strong>Transforme sua telefonia em uma aliada para melhorar a experi\u00eancia do cliente e gerar mais neg\u00f3cios<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-45689357 e-con-full e-flex e-con e-child\" data-id=\"45689357\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6d495cdd elementor-widget elementor-widget-button\" data-id=\"6d495cdd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ver Vantagens para Contratar<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74b5417e elementor-widget elementor-widget-button\" data-id=\"74b5417e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ver Vantagens para Revender<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-4594bf3c e-con-full sect-container sect-container-a e-flex e-con e-parent\" data-id=\"4594bf3c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2f5868b5 sect-content e-flex e-con-boxed e-con e-child\" data-id=\"2f5868b5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-60efe18 e-con-full e-flex e-con e-child\" data-id=\"60efe18\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a7dec9f elementor-widget elementor-widget-image\" data-id=\"7a7dec9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/telefonia-para-customer-engagement-3-funcionamento-no-dia-a-dia-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-21898\" alt=\"Atendente usa Telefonia para Customer Engagement durante chamada integrada ao CRM\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/telefonia-para-customer-engagement-3-funcionamento-no-dia-a-dia-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/telefonia-para-customer-engagement-3-funcionamento-no-dia-a-dia-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-770588b e-con-full e-flex e-con e-child\" data-id=\"770588b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2d0e280f elementor-widget elementor-widget-heading\" data-id=\"2d0e280f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Como funciona a Telefonia para Customer Experience em cada chamada?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c1cc1dc elementor-widget elementor-widget-text-editor\" data-id=\"2c1cc1dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Telefonia para Customer Experience identifica, direciona e registra cada chamada para oferecer um atendimento mais \u00e1gil, personalizado e eficiente.<\/strong><\/p><p>Quando o cliente liga, o n\u00famero pode acionar consultas ao cadastro, ao ticket e ao hist\u00f3rico de intera\u00e7\u00f5es. A <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/ura\/\"><strong>URA<\/strong><\/a> <strong>identifica o assunto<\/strong>, e as filas e regras direcionam o contato ao profissional mais adequado.<strong>Sua equipe conversa com contexto e ganha agilidade para resolver solicita\u00e7\u00f5es<\/strong>. Os indicadores registrados <strong>facilitam o acompanhamento gerencial e ajudam a aprimorar a experi\u00eancia do cliente<\/strong>.<\/p><p>A VulcaNet configura o fluxo e integra a telefonia aos sistemas de atendimento para conectar informa\u00e7\u00f5es e simplificar a opera\u00e7\u00e3o. <strong>Reduza transfer\u00eancias desnecess\u00e1rias e ganhe efici\u00eancia na resolu\u00e7\u00e3o desde o primeiro contato com a VulcaNet<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-69603fb e-con-full e-flex e-con e-child\" data-id=\"69603fb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24156cd1 elementor-widget elementor-widget-button\" data-id=\"24156cd1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ver Vantagens com Vendas<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1337929a elementor-widget elementor-widget-button\" data-id=\"1337929a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ver Vantagens com Parcerias<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-b553295 e-con-full sect-container sect-container-b e-flex e-con e-parent\" data-id=\"b553295\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-429cdb23 sect-content e-flex e-con-boxed e-con e-child\" data-id=\"429cdb23\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1da3cb45 e-con-full e-flex e-con e-child\" data-id=\"1da3cb45\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bfc152f elementor-widget elementor-widget-image\" data-id=\"bfc152f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/telefonia-para-customer-engagement-4-integracao-de-voz-crm-e-automacoes-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-21899\" alt=\"Voz, CRM e automa\u00e7\u00f5es conectados na Telefonia para Engajamento de Clientes\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/telefonia-para-customer-engagement-4-integracao-de-voz-crm-e-automacoes-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/telefonia-para-customer-engagement-4-integracao-de-voz-crm-e-automacoes-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5ff51230 e-con-full e-flex e-con e-child\" data-id=\"5ff51230\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-277dd19a elementor-widget elementor-widget-heading\" data-id=\"277dd19a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Como funciona a arquitetura de Telefonia para Experi\u00eancia do Cliente?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c9d3983 elementor-widget elementor-widget-text-editor\" data-id=\"6c9d3983\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>A Telefonia para Experi\u00eancia do Cliente integra tecnologias para agilizar o atendimento, distribuir chamadas e acompanhar o desempenho da opera\u00e7\u00e3o.<\/strong><\/p><p>O <strong>PABX virtual organiza ramais<\/strong>, enquanto <strong>URA<\/strong> e <strong>ACD identificam demandas<\/strong> e direcionam contatos \u00e0s filas e equipes adequadas. A <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/integracao-cti\/\"><strong>CTI conecta a voz<\/strong><\/a> ao <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/crm\/\"><strong>CRM<\/strong><\/a> ou <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/crm\/\"><strong>help desk<\/strong><\/a>, disponibilizando cadastros, tickets e hist\u00f3ricos durante a chamada. Registros, grava\u00e7\u00f5es e m\u00e9tricas <strong>facilitam a gest\u00e3o com pain\u00e9is<\/strong>, controles de acesso e suporte \u00e0s pol\u00edticas relacionadas \u00e0 LGPD.<\/p><p>A VulcaNet integra essas camadas e ajusta permiss\u00f5es conforme a finalidade definida pela empresa, facilitando o acesso das equipes \u00e0s informa\u00e7\u00f5es. <strong>Simplifique sua opera\u00e7\u00e3o com a Telefonia para CX, conectando atendimento, gest\u00e3o e tecnologia para oferecer uma experi\u00eancia mais \u00e1gil e contextualizada<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-4435cf92 e-con-full e-flex e-con e-child\" data-id=\"4435cf92\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3af9e2 elementor-widget elementor-widget-button\" data-id=\"3af9e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Agendar Reuni\u00e3o com Vendas<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12a5cf elementor-widget elementor-widget-button\" data-id=\"12a5cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Agendar Reuni\u00e3o com Parcerias<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1c59454a e-con-full sect-container sect-ref-estrat e-flex e-con e-parent\" data-id=\"1c59454a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2dc9d357 e-con-full e-flex e-con e-child\" data-id=\"2dc9d357\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b569f0d toc-exclude elementor-widget elementor-widget-heading\" data-id=\"6b569f0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">A VulcaNet <strong>faz diferente<\/strong>, para voc\u00ea fazer melhor.<\/h3>\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-112df91 e-con-full e-flex e-con e-child\" data-id=\"112df91\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ce3c557 elementor-widget elementor-widget-button\" data-id=\"1ce3c557\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Agendar Demonstra\u00e7\u00e3o<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4bc9db30 elementor-widget elementor-widget-button\" data-id=\"4bc9db30\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ver Vantagens para Revenda<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-6ce33143 e-con-full sect-container sect-container-a e-flex e-con e-parent\" data-id=\"6ce33143\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-646d4618 sect-content e-flex e-con-boxed e-con e-child\" data-id=\"646d4618\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7d3a2e51 e-con-full e-flex e-con e-child\" data-id=\"7d3a2e51\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2279191d elementor-widget elementor-widget-image\" data-id=\"2279191d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/telefonia-para-customer-engagement-5-historico-centralizado-do-cliente-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-21900\" alt=\"Hist\u00f3rico centralizado na Telefonia para Customer Engagement\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/telefonia-para-customer-engagement-5-historico-centralizado-do-cliente-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/telefonia-para-customer-engagement-5-historico-centralizado-do-cliente-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-288a8700 e-con-full e-flex e-con e-child\" data-id=\"288a8700\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e8f3962 elementor-widget elementor-widget-heading\" data-id=\"2e8f3962\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Telefonia para Customer Experience que acelera o atendimento e potencializa resultados<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25b52a11 elementor-widget elementor-widget-text-editor\" data-id=\"25b52a11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Telefonia para Customer Experience agiliza o atendimento com informa\u00e7\u00f5es relevantes antes da conversa, permitindo abordagens personalizadas e mais oportunidades de neg\u00f3cio.<\/strong><\/p><p>O <strong>screen pop<\/strong> pode abrir automaticamente cadastro, ticket, oportunidade e intera\u00e7\u00f5es anteriores no sistema utilizado. Com o contexto dispon\u00edvel, a equipe <strong>ganha tempo para entender cada necessidade e oferecer solu\u00e7\u00f5es alinhadas ao cliente<\/strong>. O <strong>Atendimento por Voz com Contexto<\/strong> <strong>favorece a resolu\u00e7\u00e3o no primeiro contato<\/strong> e <strong>conversas comerciais mais produtivas<\/strong>.<\/p><p>O registro integrado <strong>simplifica o acompanhamento<\/strong> ap\u00f3s a chamada e <strong>amplia a visibilidade dos resultados<\/strong>. A VulcaNet integra telefonia e sistemas empresariais para aumentar a efici\u00eancia operacional e apoiar decis\u00f5es comerciais. <strong>Transforme contexto em agilidade para atender melhor e aproveitar oportunidades de venda<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5483d18a e-con-full e-flex e-con e-child\" data-id=\"5483d18a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e86d3c3 elementor-widget elementor-widget-button\" data-id=\"3e86d3c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quero Contratar<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44ebbfe elementor-widget elementor-widget-button\" data-id=\"44ebbfe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quero Revender<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-340f7e7d e-con-full sect-container sect-container-b e-flex e-con e-parent\" data-id=\"340f7e7d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1a06e14f sect-content e-flex e-con-boxed e-con e-child\" data-id=\"1a06e14f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5a965ccb e-con-full e-flex e-con e-child\" data-id=\"5a965ccb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-17569061 elementor-widget elementor-widget-image\" data-id=\"17569061\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/telefonia-para-customer-engagement-6-continuidade-do-relacionamento-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-21901\" alt=\"Equipes usam Telefonia para Engajamento de Clientes ao longo da jornada\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/telefonia-para-customer-engagement-6-continuidade-do-relacionamento-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/telefonia-para-customer-engagement-6-continuidade-do-relacionamento-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-509f8bb4 e-con-full e-flex e-con e-child\" data-id=\"509f8bb4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5f09255 elementor-widget elementor-widget-heading\" data-id=\"5f09255\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Telefonia para Experi\u00eancia do Cliente integra voz e canais digitais para gerar mais oportunidades\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ec09555 elementor-widget elementor-widget-text-editor\" data-id=\"3ec09555\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Telefonia para Experi\u00eancia do Cliente integra voz e canais digitais para ampliar oportunidades de venda e fortalecer relacionamentos em uma jornada omnichannel.<\/strong><\/p><p>Telefone, WhatsApp, chat e e-mail podem compartilhar registros, <strong>facilitando a continuidade do atendimento entre canais e equipes<\/strong>. Com o hist\u00f3rico dispon\u00edvel, cada contato abre espa\u00e7o para <strong>ofertas mais relevantes<\/strong> e um <strong>atendimento personalizado<\/strong>. Essa <strong>Telefonia para Jornada do Cliente<\/strong> conecta vendas, suporte, p\u00f3s-venda e Customer Success para <strong>identificar oportunidades e dar agilidade \u00e0s intera\u00e7\u00f5es<\/strong>.<\/p><p>A VulcaNet mapeia as integra\u00e7\u00f5es entre os canais utilizados e organiza o compartilhamento de informa\u00e7\u00f5es para apoiar a\u00e7\u00f5es comerciais. <strong>Conecte seus canais e transforme o hist\u00f3rico de atendimento em oportunidades de neg\u00f3cio<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1b672e89 e-con-full e-flex e-con e-child\" data-id=\"1b672e89\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d5ff68 elementor-widget elementor-widget-button\" data-id=\"5d5ff68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quero Contratar<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f1246ce elementor-widget elementor-widget-button\" data-id=\"f1246ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quero Revender<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-46055699 e-con-full sect-container sect-container-a e-flex e-con e-parent\" data-id=\"46055699\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-69b4efc7 sect-content e-flex e-con-boxed e-con e-child\" data-id=\"69b4efc7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-220fc5cc e-con-full e-flex e-con e-child\" data-id=\"220fc5cc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16a345e1 elementor-widget elementor-widget-image\" data-id=\"16a345e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/telefonia-para-customer-engagement-7-chamadas-de-acompanhamento-com-menos-tarefas-manuais-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-21902\" alt=\"Atendente realiza Chamadas de Acompanhamento de Clientes pelo CRM\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/telefonia-para-customer-engagement-7-chamadas-de-acompanhamento-com-menos-tarefas-manuais-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/telefonia-para-customer-engagement-7-chamadas-de-acompanhamento-com-menos-tarefas-manuais-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-57f3b643 e-con-full e-flex e-con e-child\" data-id=\"57f3b643\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-360e3055 elementor-widget elementor-widget-heading\" data-id=\"360e3055\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Telefonia para CX direciona cada chamada ao time ideal e potencializa resultados\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a0968ca elementor-widget elementor-widget-text-editor\" data-id=\"7a0968ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Telefonia para CX impulsiona resultados comerciais ao direcionar cada chamada conforme o assunto, a prioridade e a capacidade das equipes.<\/strong><\/p><ul><li>A <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/ura\/\"><strong>URA<\/strong><\/a> (Unidade de Resposta Aud\u00edvel) <strong>simplifica o acesso ao atendimento certo com op\u00e7\u00f5es objetivas<\/strong>.<\/li><li>O <strong>ACD<\/strong> (<strong>Automatic Call Distributor<\/strong>) <strong>distribui chamadas<\/strong> por habilidade, unidade, carteira ou disponibilidade, conectando clientes \u00e0s <strong>equipes mais preparadas para converter<\/strong>.<\/li><li>Transbordo e callback ampliam a capacidade nos picos e <strong>facilitam o retorno de contatos para aproveitar<\/strong> <strong>mais oportunidades<\/strong>.<\/li><\/ul><p>A VulcaNet ajusta URA, filas e crit\u00e9rios de distribui\u00e7\u00e3o \u00e0 sua opera\u00e7\u00e3o para aumentar a efici\u00eancia e apoiar os resultados comerciais. <strong>Conecte clientes ao time certo e aproveite melhor seus recursos com Voz para Customer Experience<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-6921d41e e-con-full e-flex e-con e-child\" data-id=\"6921d41e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-64ebd401 elementor-widget elementor-widget-button\" data-id=\"64ebd401\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Falar com Vendas<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c95e222 elementor-widget elementor-widget-button\" data-id=\"c95e222\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Falar com Parcerias<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5b12ad78 e-con-full sect-container sect-container-b e-flex e-con e-parent\" data-id=\"5b12ad78\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-43ecd6f3 sect-content e-flex e-con-boxed e-con e-child\" data-id=\"43ecd6f3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3069f5f e-con-full e-flex e-con e-child\" data-id=\"3069f5f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7129b976 elementor-widget elementor-widget-image\" data-id=\"7129b976\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/telefonia-para-customer-engagement-8-controle-e-visibilidade-gerencial-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-21903\" alt=\"Gestor acompanha painel de Voz para Customer Engagement\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/telefonia-para-customer-engagement-8-controle-e-visibilidade-gerencial-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/telefonia-para-customer-engagement-8-controle-e-visibilidade-gerencial-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2b851bb6 e-con-full e-flex e-con e-child\" data-id=\"2b851bb6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4929b3fa elementor-widget elementor-widget-heading\" data-id=\"4929b3fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Qualidade do Atendimento por Telefone com dados que impulsionam resultados\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52ece5ff elementor-widget elementor-widget-text-editor\" data-id=\"52ece5ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>A Qualidade do Atendimento por Telefone transforma conversas e indicadores em informa\u00e7\u00f5es para decis\u00f5es mais precisas e opera\u00e7\u00f5es mais eficientes.<\/strong><\/p><p>Grava\u00e7\u00f5es, transcri\u00e7\u00f5es e an\u00e1lise de fala <strong>simplificam auditorias<\/strong>, pesquisas e a identifica\u00e7\u00e3o de oportunidades de melhoria. M\u00e9tricas de espera, abandono e <strong>SLA<\/strong> (<strong>Acordo de N\u00edvel de Servi\u00e7o<\/strong>) ajudam a otimizar o fluxo. <strong>TMA<\/strong> (<strong>Tempo M\u00e9dio de Atendimento<\/strong>) e <strong>FCR<\/strong> (<strong>Resolu\u00e7\u00e3o no Primeiro Contato<\/strong>) orientam melhorias na agilidade e na resolu\u00e7\u00e3o das demandas.<\/p><p>Com essa visibilidade, a <strong>Telefonia para CX<\/strong> (<strong>Experi\u00eancia do Cliente<\/strong>) <strong>facilita treinamentos<\/strong>, <strong>ajustes de escala<\/strong> e <strong>melhorias nos procedimentos<\/strong>. <strong>Transforme dados em melhorias no atendimento com os recursos de registro e acompanhamento da VulcaNet, alinhados \u00e0s metas da sua opera\u00e7\u00e3o<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-20e3215b e-con-full e-flex e-con e-child\" data-id=\"20e3215b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a84e545 elementor-widget elementor-widget-button\" data-id=\"a84e545\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quero Contratar<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a00ef3c elementor-widget elementor-widget-button\" data-id=\"6a00ef3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quero Revender<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-b5f7060 e-con-full sect-container sect-container-a e-flex e-con e-parent\" data-id=\"b5f7060\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3662e14f sect-content e-flex e-con-boxed e-con e-child\" data-id=\"3662e14f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1327780b e-con-full e-flex e-con e-child\" data-id=\"1327780b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6decacb3 elementor-widget elementor-widget-image\" data-id=\"6decacb3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/telefonia-para-customer-engagement-9-integracao-a-operacao-existente-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-21904\" alt=\"Telefonia para Engajamento do Cliente integrada ao CRM e PABX existentes\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/telefonia-para-customer-engagement-9-integracao-a-operacao-existente-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/telefonia-para-customer-engagement-9-integracao-a-operacao-existente-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3b24aeea e-con-full e-flex e-con e-child\" data-id=\"3b24aeea\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4b2322e3 elementor-widget elementor-widget-heading\" data-id=\"4b2322e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Telefonia Integrada ao Atendimento cresce com agilidade e sem exigir uma nova central f\u00edsica\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47f099a5 elementor-widget elementor-widget-text-editor\" data-id=\"47f099a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Telefonia Integrada ao Atendimento permite ampliar usu\u00e1rios, unidades e chamadas simult\u00e2neas sem instalar uma nova central f\u00edsica, acompanhando o crescimento do neg\u00f3cio.<\/strong><\/p><p>A telefonia em nuvem ajusta a capacidade \u00e0 demanda e <strong>facilita a expans\u00e3o da opera\u00e7\u00e3o<\/strong>. <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/api-de-voz\/\"><strong>APIs<\/strong><\/a>, webhooks, SIP e <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/integracao-cti\/\"><strong>CTI<\/strong><\/a> conectam sistemas j\u00e1 utilizados, <strong>preservando investimentos tecnol\u00f3gicos e reduzindo substitui\u00e7\u00f5es<\/strong>. Essa <strong>Telefonia para CX<\/strong> cresce por ramais, canais ou volume, conforme <strong>suas prioridades comerciais<\/strong>.<\/p><p>A VulcaNet planeja a expans\u00e3o considerando capacidade, integra\u00e7\u00f5es, n\u00fameros e requisitos de continuidade, trazendo mais previsibilidade para novos projetos. <strong>Amplie seu atendimento com flexibilidade e aproveite novas oportunidades de neg\u00f3cio com a VulcaNet<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7ea96127 e-con-full e-flex e-con e-child\" data-id=\"7ea96127\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-377027f8 elementor-widget elementor-widget-button\" data-id=\"377027f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Falar com Vendas<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b6e5a09 elementor-widget elementor-widget-button\" data-id=\"1b6e5a09\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Falar com Parcerias<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3b072c6f e-con-full sect-container sect-container-b e-flex e-con e-parent\" data-id=\"3b072c6f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7a6989f6 sect-content e-flex e-con-boxed e-con e-child\" data-id=\"7a6989f6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5fc2f292 e-con-full e-flex e-con e-child\" data-id=\"5fc2f292\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-52a805a9 elementor-widget elementor-widget-image\" data-id=\"52a805a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/telefonia-para-customer-engagement-10-retencao-de-clientes-com-acompanhamento-escalavel-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-21905\" alt=\"Equipe prioriza carteiras com Telefonia para Reten\u00e7\u00e3o de Clientes\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/telefonia-para-customer-engagement-10-retencao-de-clientes-com-acompanhamento-escalavel-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/telefonia-para-customer-engagement-10-retencao-de-clientes-com-acompanhamento-escalavel-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5f20f99c e-con-full e-flex e-con e-child\" data-id=\"5f20f99c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-53d6ab60 elementor-widget elementor-widget-heading\" data-id=\"53d6ab60\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Voz para Customer Experience potencializa a produtividade de equipes distribu\u00eddas\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-587a4d6a elementor-widget elementor-widget-text-editor\" data-id=\"587a4d6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Voz para Customer Experience aumenta a produtividade e facilita a expans\u00e3o do atendimento ao conectar equipes distribu\u00eddas aos mesmos processos e informa\u00e7\u00f5es.<\/strong><\/p><p>Atenda de diferentes locais pelo navegador, aplicativo, softphone ou telefone IP. O <strong>click-to-call<\/strong> agiliza contatos, e os registros autom\u00e1ticos liberam tempo para focar nos clientes. Com a <strong>Telefonia para CX<\/strong>, filiais e profissionais remotos compartilham filas, sauda\u00e7\u00f5es e regras para <strong>oferecer uma experi\u00eancia consistente<\/strong>.<\/p><p>A gest\u00e3o centralizada <strong>simplifica o acompanhamento da opera\u00e7\u00e3o e permite ampliar equipes com processos padronizados<\/strong>. Com a VulcaNet, <strong>expanda seu atendimento com mais mobilidade, produtividade e consist\u00eancia para seus clientes.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-263b0d26 e-con-full e-flex e-con e-child\" data-id=\"263b0d26\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-591887f1 elementor-widget elementor-widget-button\" data-id=\"591887f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quero Contratar<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d340c8a elementor-widget elementor-widget-button\" data-id=\"7d340c8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quero Revender<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-38ad21a4 e-con-full sect-container sect-ref-estrat e-flex e-con e-parent\" data-id=\"38ad21a4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-31fd5d12 e-con-full e-flex e-con e-child\" data-id=\"31fd5d12\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1489a61c toc-exclude elementor-widget elementor-widget-heading\" data-id=\"1489a61c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">A VulcaNet <strong>gera riqueza<\/strong>, para voc\u00ea aumentar seus lucros.<\/h3>\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-e1f9696 e-con-full e-flex e-con e-child\" data-id=\"e1f9696\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e34dd41 elementor-widget elementor-widget-button\" data-id=\"2e34dd41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Agendar Demonstra\u00e7\u00e3o<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6742df1f elementor-widget elementor-widget-button\" data-id=\"6742df1f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ver Vantagens para Revenda<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7da08521 e-con-full sect-container sect-container-a e-flex e-con e-parent\" data-id=\"7da08521\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1c0a536e sect-content e-flex e-con-boxed e-con e-child\" data-id=\"1c0a536e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-43fd97f8 e-con-full e-flex e-con e-child\" data-id=\"43fd97f8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1d665c14 elementor-widget elementor-widget-image\" data-id=\"1d665c14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/telefonia-para-customer-engagement-11-integracao-cti-ao-crm-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-21906\" alt=\"Telefonia para Customer Engagement com integra\u00e7\u00e3o CTI ao CRM\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/telefonia-para-customer-engagement-11-integracao-cti-ao-crm-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/telefonia-para-customer-engagement-11-integracao-cti-ao-crm-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2b67873b e-con-full e-flex e-con e-child\" data-id=\"2b67873b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16e62875 elementor-widget elementor-widget-heading\" data-id=\"16e62875\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Telefonia para Customer Experience com URA, filas e callback\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e12b414 elementor-widget elementor-widget-text-editor\" data-id=\"2e12b414\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Telefonia para Customer Experience com URA, filas e callback amplia sua capacidade de atendimento e facilita a conex\u00e3o com clientes.<\/strong><\/p><p>A <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/ura\/\"><strong>URA<\/strong><\/a> <strong>identifica o motivo da chamada<\/strong>, oferece autoatendimento simples e direciona o cliente \u00e0 equipe certa. Filas e transbordo distribuem chamadas entre equipes ou destinos alternativos, <strong>aproveitando melhor a capacidade dispon\u00edvel<\/strong>. O callback <strong>permite retornar chamadas com mais conveni\u00eancia<\/strong>, enquanto mensagens autom\u00e1ticas orientam clientes fora do expediente.<\/p><p>A VulcaNet personaliza esses fluxos conforme hor\u00e1rios, prioridades, capacidade operacional e objetivos de cada \u00e1rea, <strong>favorecendo um atendimento \u00e1gil e organizado.<\/strong> Com a <strong>Telefonia Integrada ao Atendimento<\/strong>, <strong>ofere\u00e7a mais conveni\u00eancia aos clientes<\/strong> e <strong>aproveite melhor cada oportunidade de contato<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-683b46b9 e-con-full e-flex e-con e-child\" data-id=\"683b46b9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-611c2b54 elementor-widget elementor-widget-button\" data-id=\"611c2b54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Falar com Gerente de Vendas<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e77550d elementor-widget elementor-widget-button\" data-id=\"e77550d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Falar com Gerente de Parcerias<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-6279b978 e-con-full sect-container sect-container-b e-flex e-con e-parent\" data-id=\"6279b978\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-52052fea sect-content e-flex e-con-boxed e-con e-child\" data-id=\"52052fea\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1486ceba e-con-full e-flex e-con e-child\" data-id=\"1486ceba\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-56918588 elementor-widget elementor-widget-image\" data-id=\"56918588\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/telefonia-para-customer-engagement-12-telefonia-em-nuvem-com-pabx-virtual-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-21907\" alt=\"Telefonia para Engajamento de Clientes em nuvem conectada ao PABX Virtual\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/telefonia-para-customer-engagement-12-telefonia-em-nuvem-com-pabx-virtual-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/telefonia-para-customer-engagement-12-telefonia-em-nuvem-com-pabx-virtual-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-57a78915 e-con-full e-flex e-con e-child\" data-id=\"57a78915\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-36eb0f6e elementor-widget elementor-widget-heading\" data-id=\"36eb0f6e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Telefonia para Experi\u00eancia do Cliente com integra\u00e7\u00e3o a CRM e help desk\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-332b930c elementor-widget elementor-widget-text-editor\" data-id=\"332b930c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>A Telefonia para Experi\u00eancia do Cliente integrada ao CRM e ao help desk simplifica o atendimento e apoia novas oportunidades de vendas.<\/strong><\/p><p>A <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/integracao-cti\/\"><strong>CTI<\/strong><\/a> <strong>conecta chamadas a cadastros<\/strong>, tickets e oportunidades, <strong>oferecendo contexto para contatos mais \u00e1geis<\/strong> e <strong>personalizados<\/strong>. Screen pop, <strong>click-to-call<\/strong> e registros autom\u00e1ticos <strong>facilitam os fluxos de suporte e vendas<\/strong>, com informa\u00e7\u00f5es acess\u00edveis durante cada chamada. <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/api-de-voz\/\"><strong>APIs<\/strong><\/a> e webhooks automatizam trocas de dados, <strong>aumentando a produtividade<\/strong> e a <strong>consist\u00eancia entre sistemas<\/strong>.<\/p><p>A VulcaNet integra os componentes e testa os eventos de cada jornada empresarial para conectar a telefonia aos objetivos do neg\u00f3cio. <strong>Transforme cada chamada em uma oportunidade de atender melhor e vender mais com a Telefonia Integrada ao Atendimento<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-4f94e8cf e-con-full e-flex e-con e-child\" data-id=\"4f94e8cf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24b26e17 elementor-widget elementor-widget-button\" data-id=\"24b26e17\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contratar Voz para CRM<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f86a95c elementor-widget elementor-widget-button\" data-id=\"5f86a95c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Revender Voz para CRM<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7551f00c e-con-full sect-container sect-container-a e-flex e-con e-parent\" data-id=\"7551f00c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-37493ce0 sect-content e-flex e-con-boxed e-con e-child\" data-id=\"37493ce0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2fda6973 e-con-full e-flex e-con e-child\" data-id=\"2fda6973\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-40d9cb08 elementor-widget elementor-widget-image\" data-id=\"40d9cb08\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/telefonia-para-customer-engagement-13-chamadas-integradas-ao-crm-com-click-to-call-e-registro-automatico-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-21908\" alt=\"Atendente inicia Chamadas Integradas ao CRM com click-to-call\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/telefonia-para-customer-engagement-13-chamadas-integradas-ao-crm-com-click-to-call-e-registro-automatico-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/telefonia-para-customer-engagement-13-chamadas-integradas-ao-crm-com-click-to-call-e-registro-automatico-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-47178f e-con-full e-flex e-con e-child\" data-id=\"47178f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-67bd798 elementor-widget elementor-widget-heading\" data-id=\"67bd798\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Telefonia para a Jornada do Cliente com ACD e roteamento inteligente\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60aff0f7 elementor-widget elementor-widget-text-editor\" data-id=\"60aff0f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>A Telefonia para a Jornada do Cliente amplia a efici\u00eancia comercial ao conectar cada oportunidade \u00e0 equipe mais preparada para avan\u00e7ar na venda.<\/strong><\/p><p>O <strong>ACD distribui contatos entre atendentes<\/strong>, filas e unidades com capacidade dispon\u00edvel, aumentando a produtividade. O <strong>roteamento inteligente<\/strong> considera assunto, habilidade, prioridade, contrato, regi\u00e3o ou carteira para <strong>direcionar cada cliente ao atendimento adequado<\/strong>. As regras acompanham hor\u00e1rios, escalas e volumes, <strong>aproveitando melhor os recursos da opera\u00e7\u00e3o<\/strong>. O <strong>Atendimento por Voz com Contexto<\/strong> <strong>reduz transfer\u00eancias<\/strong> e <strong>facilita a continuidade das conversas<\/strong>, <strong>favorecendo um atendimento \u00e1gil<\/strong> e <strong>personalizado<\/strong>.<\/p><p>A VulcaNet configura as regras conforme os objetivos comerciais e operacionais do neg\u00f3cio. <strong>Aproveite o roteamento inteligente para valorizar cada oportunidade e ampliar a produtividade da sua equipe<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7b5c272e e-con-full e-flex e-con e-child\" data-id=\"7b5c272e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-232e6cc7 elementor-widget elementor-widget-button\" data-id=\"232e6cc7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Falar com Gerente de Vendas<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2cf8b2f8 elementor-widget elementor-widget-button\" data-id=\"2cf8b2f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Falar com Gerente de Parcerias<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2285b8b7 e-con-full sect-container sect-container-b e-flex e-con e-parent\" data-id=\"2285b8b7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2c8e301b sect-content e-flex e-con-boxed e-con e-child\" data-id=\"2c8e301b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-4690fc03 e-con-full e-flex e-con e-child\" data-id=\"4690fc03\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8f96e74 elementor-widget elementor-widget-image\" data-id=\"8f96e74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/telefonia-para-customer-engagement-14-pos-venda-com-automacao-de-chamadas-e-tarefas-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-21909\" alt=\"Telefonia para P\u00f3s-Venda automatiza chamadas e tarefas no CRM\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/telefonia-para-customer-engagement-14-pos-venda-com-automacao-de-chamadas-e-tarefas-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/telefonia-para-customer-engagement-14-pos-venda-com-automacao-de-chamadas-e-tarefas-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5b27d5d1 e-con-full e-flex e-con e-child\" data-id=\"5b27d5d1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-149f8a40 elementor-widget elementor-widget-heading\" data-id=\"149f8a40\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Qualidade do Atendimento por Telefone com Grava\u00e7\u00e3o, Transcri\u00e7\u00e3o e Speech Analytics\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7723f97e elementor-widget elementor-widget-text-editor\" data-id=\"7723f97e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>A Qualidade do Atendimento por Telefone ganha valor comercial com grava\u00e7\u00f5es, transcri\u00e7\u00f5es e an\u00e1lises conectadas ao hist\u00f3rico de cada cliente.<\/strong><\/p><p>Vincular arquivos ao cliente, protocolo, ticket ou oportunidade <strong>facilita consultas e d\u00e1 contexto \u00e0s negocia\u00e7\u00f5es<\/strong>. Transcri\u00e7\u00e3o, resumo e speech analytics <strong>ajudam a identificar oportunidades<\/strong>, <strong>reduzir registros manuais<\/strong> e <strong>aprimorar abordagens comerciais<\/strong>. Na <strong>Telefonia para CX<\/strong>, permiss\u00f5es, reten\u00e7\u00e3o e descarte alinhados \u00e0 finalidade do tratamento favorecem a prote\u00e7\u00e3o dos dados e a conformidade com a LGPD.<\/p><p>A VulcaNet configura controles t\u00e9cnicos e acessos conforme as responsabilidades da equipe, combinando seguran\u00e7a, organiza\u00e7\u00e3o e agilidade na an\u00e1lise. <strong>Transforme suas conversas em intelig\u00eancia para orientar decis\u00f5es e fortalecer resultados comerciais<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-4e2f13ff e-con-full e-flex e-con e-child\" data-id=\"4e2f13ff\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6eac1bd4 elementor-widget elementor-widget-button\" data-id=\"6eac1bd4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contratar Grava\u00e7\u00e3o Integrada<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-442a0057 elementor-widget elementor-widget-button\" data-id=\"442a0057\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Revender Grava\u00e7\u00e3o Integrada<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-25143df4 e-con-full sect-container sect-container-a e-flex e-con e-parent\" data-id=\"25143df4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-30a207e4 sect-content e-flex e-con-boxed e-con e-child\" data-id=\"30a207e4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-380079a4 e-con-full e-flex e-con e-child\" data-id=\"380079a4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3ad8ac08 elementor-widget elementor-widget-image\" data-id=\"3ad8ac08\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/telefonia-para-customer-engagement-15-gravacao-e-transcricao-de-chamadas-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-21910\" alt=\"Voz para Customer Engagement com grava\u00e7\u00e3o e transcri\u00e7\u00e3o no hist\u00f3rico\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/telefonia-para-customer-engagement-15-gravacao-e-transcricao-de-chamadas-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/telefonia-para-customer-engagement-15-gravacao-e-transcricao-de-chamadas-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-4d533481 e-con-full e-flex e-con e-child\" data-id=\"4d533481\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-407d28b5 elementor-widget elementor-widget-heading\" data-id=\"407d28b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Atendimento por voz com contexto, jornada omnichannel e hist\u00f3rico \u00fanico<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11c8ac77 elementor-widget elementor-widget-text-editor\" data-id=\"11c8ac77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Atendimento por Voz com Contexto conecta telefone, WhatsApp, chat, e-mail e atendimento humano para oferecer uma experi\u00eancia cont\u00ednua e fortalecer o relacionamento comercial.<\/strong><\/p><p>Um hist\u00f3rico \u00fanico <strong>permite reconhecer contatos anteriores e retomar a jornada com agilidade<\/strong>, aproveitando as informa\u00e7\u00f5es j\u00e1 compartilhadas. Com contexto acess\u00edvel, as equipes personalizam o atendimento, <strong>identificam<\/strong> <strong>oportunidades de venda<\/strong> e <strong>fortalecem a fideliza\u00e7\u00e3o<\/strong>. A <strong>Telefonia para Jornada do Cliente<\/strong> <strong>amplia a vis\u00e3o da gest\u00e3o sobre motivos de contato e resultados<\/strong>, apoiando decis\u00f5es comerciais mais assertivas.<\/p><p>A VulcaNet unifica pontos de contato e integra registros aos sistemas empresariais para facilitar o acompanhamento de cada intera\u00e7\u00e3o. <strong>Transforme cada conversa em uma oportunidade de neg\u00f3cio com atendimento integrado e contexto dispon\u00edvel ao longo da jornada<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3cfddeb1 e-con-full e-flex e-con e-child\" data-id=\"3cfddeb1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5909f28c elementor-widget elementor-widget-button\" data-id=\"5909f28c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Falar com Gerente de Vendas<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e4ef0bb elementor-widget elementor-widget-button\" data-id=\"5e4ef0bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Falar com Gerente de Parcerias<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-6663c738 e-con-full sect-container sect-container-b e-flex e-con e-parent\" data-id=\"6663c738\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2cffd347 sect-content e-flex e-con-boxed e-con e-child\" data-id=\"2cffd347\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5b162fc8 e-con-full e-flex e-con e-child\" data-id=\"5b162fc8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-708557e9 elementor-widget elementor-widget-image\" data-id=\"708557e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/telefonia-para-customer-engagement-16-chamadas-de-relacionamento-com-ura-e-discadores-vulcanet-0.webp\" class=\"attachment-full size-full wp-image-21911\" alt=\"Equipe gerencia Chamadas para Relacionamento com Clientes com URA e discadores\" srcset=\"https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/telefonia-para-customer-engagement-16-chamadas-de-relacionamento-com-ura-e-discadores-vulcanet-0.webp 768w, https:\/\/vulcanet.com.br\/wp-content\/uploads\/2026\/10\/telefonia-para-customer-engagement-16-chamadas-de-relacionamento-com-ura-e-discadores-vulcanet-0-300x200.webp 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-43f0d216 e-con-full e-flex e-con e-child\" data-id=\"43f0d216\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-494c722a elementor-widget elementor-widget-heading\" data-id=\"494c722a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Telefonia Integrada ao Atendimento com SIP Trunk e Telefonia em Nuvem\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16ad7d51 elementor-widget elementor-widget-text-editor\" data-id=\"16ad7d51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>A Telefonia Integrada ao Atendimento com SIP Trunk e telefonia em nuvem conecta n\u00fameros e centrais para dar mais flexibilidade \u00e0 sua empresa.<\/strong><\/p><p>O <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/sip-trunk-na-nuvem\/\"><strong>SIP Trunk<\/strong><\/a> <strong>transporta chamadas<\/strong>, enquanto a central organiza capacidade, ramais, regras e destinos. Softphone, navegador, aplicativo e telefone IP <strong>facilitam o atendimento em escrit\u00f3rios<\/strong>, filiais e ambientes remotos. Portabilidade, conting\u00eancia e canais simult\u00e2neos s\u00e3o planejados conforme o volume, a conectividade e a criticidade da opera\u00e7\u00e3o, <strong>favorecendo a continuidade do atendimento<\/strong>.<\/p><p>Esse planejamento fortalece a <strong>Qualidade do Atendimento por Telefone<\/strong> e <strong>simplifica a migra\u00e7\u00e3o<\/strong>. Como <a href=\"https:\/\/vulcanet.com.br\/diferenciais\/operadora-de-telefonia-fixa-stfc-autorizada-pela-anatel\/\"><strong>operadora STFC autorizada pela Anatel<\/strong><\/a>, a VulcaNet planeja e implanta a infraestrutura de telefonia. <strong>Integre sua telefonia com a preservando de n\u00fameros, continuidade e qualidade de voz.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-68387c2d e-con-full e-flex e-con e-child\" data-id=\"68387c2d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2ba544d1 elementor-widget elementor-widget-button\" data-id=\"2ba544d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contratar Telefonia Integrada<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b52e454 elementor-widget elementor-widget-button\" data-id=\"4b52e454\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Revender Telefonia Integrada<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-38374b1f e-con-full sect-container sect-ref-estrat e-flex e-con e-parent\" data-id=\"38374b1f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-68b275d e-con-full e-flex e-con e-child\" data-id=\"68b275d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5744c69d toc-exclude elementor-widget elementor-widget-heading\" data-id=\"5744c69d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">A VulcaNet \u00e9 <strong>segura<\/strong>, opera com rigor t\u00e9cnico e regulamentar.<\/h3>\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-522db924 e-con-full e-flex e-con e-child\" data-id=\"522db924\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-53a995ce elementor-widget elementor-widget-button\" data-id=\"53a995ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Agendar Demonstra\u00e7\u00e3o<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b746ff elementor-widget elementor-widget-button\" data-id=\"1b746ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ver Vantagens para Revenda<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-b3ecf74 e-flex e-con-boxed e-con e-parent\" data-id=\"b3ecf74\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1d4f54fa content paragrafo-sem-margem e-con-full e-flex e-con e-child\" data-id=\"1d4f54fa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-25687800 e-con-full e-flex e-con e-child\" data-id=\"25687800\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-748a3e12 elementor-widget elementor-widget-heading\" data-id=\"748a3e12\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Compare as alternativas e escolha uma telefonia que transforme a experi\u00eancia do cliente em vantagem competitiva\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2aa7a1c2 texto-grande elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"2aa7a1c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Comparar fornecedores al\u00e9m do pre\u00e7o por ramal permite valorizar integra\u00e7\u00e3o, suporte e continuidade, com uma vis\u00e3o clara do custo total.<\/strong><\/p><p>A melhor <strong>Telefonia para Customer Experience<\/strong> <strong>facilita preservar n\u00fameros<\/strong>, conectar <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/crm\/\"><strong>CRM<\/strong><\/a> e <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/help-desk\/\"><strong>help desk<\/strong><\/a> e organizar URA e ACD. Tamb\u00e9m <strong>permite medir a qualidade e expandir canais para aprimorar o atendimento<\/strong>.<\/p><p>A VulcaNet re\u00fane <a href=\"https:\/\/vulcanet.com.br\/diferenciais\/engenharia-de-computacao-no-dna\/\"><strong>engenharia<\/strong><\/a>, infraestrutura de <a href=\"https:\/\/vulcanet.com.br\/diferenciais\/operadora-de-telefonia-fixa-stfc-autorizada-pela-anatel\/\"><strong>operadora STFC autorizada pela Anatel<\/strong><\/a> e <a href=\"https:\/\/vulcanet.com.br\/diferenciais\/area-de-cobertura-e-atuacao\/\"><strong>cobertura nacional com DDDs em todo o Brasil<\/strong><\/a>. <strong>Conte com a VulcaNet para uma implanta\u00e7\u00e3o empresarial planejada e alinhada \u00e0 sua opera\u00e7\u00e3o.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-318b2681 e-con-full comp-solucao e-flex e-con e-child\" data-id=\"318b2681\" data-element_type=\"container\" data-e-type=\"container\" id=\"comp-solucao\">\n\t\t\t\t<div class=\"elementor-element elementor-element-17f841ae eael-dt-th-align-center table-comp eael-table-align-center elementor-widget elementor-widget-eael-data-table\" data-id=\"17f841ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-data-table.default\">\n\t\t\t\t\t<style>\n\t\t\t@media (max-width: 767px) {\n\t\t\t   #eael-data-table-wrapper-17f841ae.custom-responsive-option-enable .eael-data-table thead {\n                    display: none;\n               }\n               #eael-data-table-wrapper-17f841ae.custom-responsive-option-enable .eael-data-table tbody tr td {\n                    float: none;\n                    clear: left;\n                    width: 100%;\n                    text-align: left;\n                    display: flex;\n                    align-items: center;\n                }\n\t\t\t}\n\t\t\t<\/style>\t\t<div class=\"eael-data-table-wrap custom-responsive-option-enable\" data-table_id=\"17f841ae\" id=\"eael-data-table-wrapper-17f841ae\" data-custom_responsive=\"true\">\n\t\t\t<table class=\"tablesorter eael-data-table center\" id=\"eael-data-table-17f841ae\">\n\t\t\t    <thead>\n\t\t\t        <tr class=\"table-header\">\n\t\t\t\t\t\t\t\t\t            <th class=\"table-comp-header table-comp-header-recursos sorting\" id=\"\" colspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"data-table-header-text\">Recursos<\/span><\/th>\n\t\t\t        \t\t\t\t            <th class=\"table-comp-header table-comp-header-vulcanet sorting\" id=\"\" colspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"fas fa-star data-header-icon\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t            \t\t\t\t\t\t\t\t<span class=\"data-table-header-text\">Operadora Moderna <br>VulcaNet<\/span><\/th>\n\t\t\t        \t\t\t\t            <th class=\"table-comp-header table-comp-header-tradicional sorting\" id=\"\" colspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"data-table-header-text\">Operadoras <br>Tradicional<\/span><\/th>\n\t\t\t        \t\t\t\t            <th class=\"table-comp-header table-comp-header-voip sorting\" id=\"\" colspan=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"data-table-header-text\">Operadoras <br>VoIP<\/span><\/th>\n\t\t\t        \t\t\t\t        <\/tr>\n\t\t\t    <\/thead>\n\t\t\t  \t<tbody>\n\t\t\t\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-recurso\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tAtendimento com contexto\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-vulcanet\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tIntegra telefonia, CRM e help desk para apresentar cadastro, ticket e hist\u00f3rico ao atendente.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-tradicional\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tO atendimento costuma ficar concentrado em n\u00fameros e ramais, com pouco contexto dispon\u00edvel durante a chamada.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-voip\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tA integra\u00e7\u00e3o pode ser limitada a recursos b\u00e1sicos, exigindo consultas e registros manuais.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-recurso\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tURA e roteamento inteligente\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-vulcanet\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tConfigura URA, filas, ACD, transbordo e callback conforme prioridades, hor\u00e1rios e habilidades.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-tradicional\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tFluxos podem ser r\u00edgidos e depender de processos mais demorados para altera\u00e7\u00f5es.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-voip\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tPode oferecer menus e filas simples, sem roteamento adequado \u00e0 complexidade da opera\u00e7\u00e3o.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-recurso\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tIntegra\u00e7\u00e3o de sistemas\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-vulcanet\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tAvalia CTI, APIs, webhooks, SIP e integra\u00e7\u00f5es com os sistemas empresariais existentes.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-tradicional\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tIntegra\u00e7\u00f5es podem depender de projetos adicionais ou de ambientes pouco flex\u00edveis.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-voip\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tConectores, documenta\u00e7\u00e3o e capacidade de personaliza\u00e7\u00e3o podem ser restritos.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-recurso\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tJornada omnichannel\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-vulcanet\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tConecta voz, WhatsApp, chat e e-mail para preservar o hist\u00f3rico dispon\u00edvel entre canais.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-tradicional\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tA voz frequentemente permanece separada dos canais digitais e dos dados da jornada.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-voip\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tPode integrar apenas chamadas, sem continuidade estruturada entre canais e atendentes.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-recurso\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tQualidade e indicadores\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-vulcanet\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tDisponibiliza recursos de grava\u00e7\u00e3o, transcri\u00e7\u00e3o, relat\u00f3rios e monitoria conforme o projeto.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-tradicional\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tRelat\u00f3rios podem priorizar tr\u00e1fego telef\u00f4nico, com menor profundidade sobre a experi\u00eancia.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-voip\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tM\u00e9tricas avan\u00e7adas, reten\u00e7\u00e3o e speech analytics podem n\u00e3o estar dispon\u00edveis.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-recurso\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tEscalabilidade\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-vulcanet\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tPermite planejar usu\u00e1rios, unidades e canais simult\u00e2neos sem uma nova central f\u00edsica.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-tradicional\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tA expans\u00e3o pode envolver equipamentos, contratos e prazos adicionais.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-voip\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tA capacidade t\u00e9cnica pode n\u00e3o acompanhar opera\u00e7\u00f5es com maior volume ou complexidade.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-recurso\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tImplanta\u00e7\u00e3o e migra\u00e7\u00e3o\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-vulcanet\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tMapeia infraestrutura, n\u00fameros, fluxos, integra\u00e7\u00f5es e conting\u00eancia antes da transi\u00e7\u00e3o.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-tradicional\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tA implanta\u00e7\u00e3o pode seguir modelos padronizados, com menor adapta\u00e7\u00e3o \u00e0 jornada do cliente.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-voip\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tA ativa\u00e7\u00e3o pode ser r\u00e1pida, mas com pouca engenharia para migra\u00e7\u00f5es e integra\u00e7\u00f5es cr\u00edticas.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-recurso\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tCobertura e portabilidade\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-vulcanet\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tOferece cobertura nacional com DDDs em todo o Brasil e avalia a portabilidade dos n\u00fameros.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-tradicional\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tCobertura ampla nem sempre vem acompanhada de flexibilidade para projetos integrados.\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-voip\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tA disponibilidade de n\u00fameros, DDDs e portabilidade pode variar conforme a estrutura do provedor.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-recurso\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tSeguran\u00e7a e conformidade\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-vulcanet\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tPlaneja permiss\u00f5es, reten\u00e7\u00e3o, acesso e descarte de registros conforme finalidade e requisitos empresariais.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-tradicional\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tConfigura\u00e7\u00f5es espec\u00edficas podem exigir processos separados e menor autonomia operacional.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-voip\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tControles de acesso, pol\u00edticas de grava\u00e7\u00e3o e documenta\u00e7\u00e3o podem ser insuficientes para opera\u00e7\u00f5es exigentes.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-recurso\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tSuporte especializado\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-vulcanet\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tCombina suporte no Brasil, engenharia de telecom e conhecimento de telefonia, conectividade e nuvem.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-tradicional\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tO atendimento pode ser dividido entre \u00e1reas e canais com pouca vis\u00e3o do projeto completo.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t   \t\t\t\t\t\t\t\t\t\t\t<td colspan=\"\" rowspan=\"\" class=\"table-comp-body-voip\" id=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"td-content-wrapper\"><div class=\"td-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\tO suporte pode se limitar \u00e0 plataforma, sem cobrir conectividade, integra\u00e7\u00e3o e jornada de atendimento.\n\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/td>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/tr>\n\t\t\t        \t\t\t    <\/tbody>\n\t\t\t<\/table>\n\t\t<\/div>\n\t  \t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-65c2f56e e-con-full e-flex e-con e-child\" data-id=\"65c2f56e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-826299b elementor-widget-mobile__width-inherit largura-total elementor-widget__width-inherit elementor-widget elementor-widget-button\" data-id=\"826299b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#contato\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quero Contratar<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e7db986 elementor-widget-mobile__width-inherit largura-total elementor-widget__width-inherit elementor-widget elementor-widget-button\" data-id=\"3e7db986\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quero Revender<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-25fc4e85 e-flex e-con-boxed e-con e-parent\" data-id=\"25fc4e85\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7a5fa39d e-con-full e-flex e-con e-child\" data-id=\"7a5fa39d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1a961c8b e-con-full e-flex e-con e-child\" data-id=\"1a961c8b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-29a1207e elementor-widget elementor-widget-heading\" data-id=\"29a1207e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Impulsione seus resultados com Telefonia para Customer Experience sob medida\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4133a37 elementor-widget__width-inherit texto-grande elementor-widget elementor-widget-text-editor\" data-id=\"4133a37\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>A Telefonia para Customer Experience come\u00e7a em R\\$ 499 por m\u00eas, com contrata\u00e7\u00e3o dimensionada para a opera\u00e7\u00e3o e o crescimento da empresa.<\/strong><\/p><p>O investimento considera usu\u00e1rios, canais simult\u00e2neos, n\u00fameros, volume de chamadas, <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/ura\/\"><strong>URA<\/strong><\/a>, <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/gravador-de-chamadas\/\"><strong>grava\u00e7\u00f5es<\/strong><\/a>, <strong>integra\u00e7\u00f5es<\/strong>, <strong>implanta\u00e7\u00e3o<\/strong> e <a href=\"https:\/\/vulcanet.com.br\/diferenciais\/atendimento-personalizado-e-suporte-especializado\/\"><strong>suporte<\/strong><\/a>, com <strong>transpar\u00eancia<\/strong> sobre o custo total. A solu\u00e7\u00e3o <strong>facilita o atendimento com contexto<\/strong>, a <strong>continuidade entre canais<\/strong>, a <strong>gest\u00e3o da qualidade<\/strong> e a <strong>expans\u00e3o em nuvem<\/strong>.<\/p><p>A VulcaNet avalia a infraestrutura atual para propor um escopo empresarial alinhado \u00e0s necessidades da sua opera\u00e7\u00e3o<strong>.<\/strong> <strong>Conte com uma telefonia que conecta canais e simplifica a gest\u00e3o para melhorar a experi\u00eancia do cliente<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-10675707 e-con-full e-flex e-con e-child\" data-id=\"10675707\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-32416eb2 elementor-widget elementor-widget-button\" data-id=\"32416eb2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quero Contratar<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e3066d9 elementor-widget elementor-widget-button\" data-id=\"2e3066d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quero Revender<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3908c54 e-con-full e-flex e-con e-child\" data-id=\"3908c54\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3166d738 elementor-widget__width-inherit price-table-custom elementor-widget elementor-widget-price-table\" data-id=\"3166d738\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"price-table.default\">\n\t\t\t\t\t\n\t\t<div class=\"elementor-price-table\">\n\t\t\t\t\t\t\t<div class=\"elementor-price-table__header\">\n\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-price-table__heading\">\n\t\t\t\t\t\tPlano Crescimento\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-price-table__subheading\">\n\t\t\t\t\t\t\tB\u00e1sico para aumentar seu desempenho!\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"elementor-price-table__price\">\n\t\t\t\t\t\t\t\t<span class=\"elementor-price-table__currency\">R$<\/span>\t\t\t\t\t\t\t\t\t<span class=\"elementor-price-table__integer-part\">\n\t\t\t\t\t\t499\t\t\t\t\t<\/span>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-price-table__after-price\">\n\t\t\t\t\t\t<span class=\"elementor-price-table__fractional-part\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-price-table__period elementor-typo-excluded\">\/m\u00eas<\/span>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<ul class=\"elementor-price-table__features-list\">\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"elementor-repeater-item-ac24596\">\n\t\t\t\t\t\t\t<div class=\"elementor-price-table__feature-inner\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-tools\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M501.1 395.7L384 278.6c-23.1-23.1-57.6-27.6-85.4-13.9L192 158.1V96L64 0 0 64l96 128h62.1l106.6 106.6c-13.6 27.8-9.2 62.3 13.9 85.4l117.1 117.1c14.6 14.6 38.2 14.6 52.7 0l52.7-52.7c14.5-14.6 14.5-38.2 0-52.7zM331.7 225c28.3 0 54.9 11 74.9 31l19.4 19.4c15.8-6.9 30.8-16.5 43.8-29.5 37.1-37.1 49.7-89.3 37.9-136.7-2.2-9-13.5-12.1-20.1-5.5l-74.4 74.4-67.9-11.3L334 98.9l74.4-74.4c6.6-6.6 3.4-17.9-5.7-20.2-47.4-11.7-99.6.9-136.6 37.9-28.5 28.5-41.9 66.1-41.2 103.6l82.1 82.1c8.1-1.9 16.5-2.9 24.7-2.9zm-103.9 82l-56.7-56.7L18.7 402.8c-25 25-25 65.5 0 90.5s65.5 25 90.5 0l123.6-123.6c-7.6-19.9-9.9-41.6-5-62.7zM64 472c-13.2 0-24-10.8-24-24 0-13.3 10.7-24 24-24s24 10.7 24 24c0 13.2-10.7 24-24 24z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\tImplanta\u00e7\u00e3o planejada para a opera\u00e7\u00e3o\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"elementor-repeater-item-b7ba483\">\n\t\t\t\t\t\t\t<div class=\"elementor-price-table__feature-inner\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-list\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M80 368H16a16 16 0 0 0-16 16v64a16 16 0 0 0 16 16h64a16 16 0 0 0 16-16v-64a16 16 0 0 0-16-16zm0-320H16A16 16 0 0 0 0 64v64a16 16 0 0 0 16 16h64a16 16 0 0 0 16-16V64a16 16 0 0 0-16-16zm0 160H16a16 16 0 0 0-16 16v64a16 16 0 0 0 16 16h64a16 16 0 0 0 16-16v-64a16 16 0 0 0-16-16zm416 176H176a16 16 0 0 0-16 16v32a16 16 0 0 0 16 16h320a16 16 0 0 0 16-16v-32a16 16 0 0 0-16-16zm0-320H176a16 16 0 0 0-16 16v32a16 16 0 0 0 16 16h320a16 16 0 0 0 16-16V80a16 16 0 0 0-16-16zm0 160H176a16 16 0 0 0-16 16v32a16 16 0 0 0 16 16h320a16 16 0 0 0 16-16v-32a16 16 0 0 0-16-16z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\tURA, filas e roteamento configur\u00e1veis\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"elementor-repeater-item-4986661\">\n\t\t\t\t\t\t\t<div class=\"elementor-price-table__feature-inner\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-tv\" viewBox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M592 0H48A48 48 0 0 0 0 48v320a48 48 0 0 0 48 48h240v32H112a16 16 0 0 0-16 16v32a16 16 0 0 0 16 16h416a16 16 0 0 0 16-16v-32a16 16 0 0 0-16-16H352v-32h240a48 48 0 0 0 48-48V48a48 48 0 0 0-48-48zm-16 352H64V64h512z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\tIntegra\u00e7\u00e3o com CRM e help desk\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"elementor-repeater-item-e1674b6\">\n\t\t\t\t\t\t\t<div class=\"elementor-price-table__feature-inner\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-microphone\" viewBox=\"0 0 352 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M176 352c53.02 0 96-42.98 96-96V96c0-53.02-42.98-96-96-96S80 42.98 80 96v160c0 53.02 42.98 96 96 96zm160-160h-16c-8.84 0-16 7.16-16 16v48c0 74.8-64.49 134.82-140.79 127.38C96.71 376.89 48 317.11 48 250.3V208c0-8.84-7.16-16-16-16H16c-8.84 0-16 7.16-16 16v40.16c0 89.64 63.97 169.55 152 181.69V464H96c-8.84 0-16 7.16-16 16v16c0 8.84 7.16 16 16 16h160c8.84 0 16-7.16 16-16v-16c0-8.84-7.16-16-16-16h-56v-33.77C285.71 418.47 352 344.9 352 256v-48c0-8.84-7.16-16-16-16z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\tGrava\u00e7\u00f5es e relat\u00f3rios conforme o projeto\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"elementor-repeater-item-83afed3\">\n\t\t\t\t\t\t\t<div class=\"elementor-price-table__feature-inner\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-expand-alt\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M212.686 315.314L120 408l32.922 31.029c15.12 15.12 4.412 40.971-16.97 40.971h-112C10.697 480 0 469.255 0 456V344c0-21.382 25.803-32.09 40.922-16.971L72 360l92.686-92.686c6.248-6.248 16.379-6.248 22.627 0l25.373 25.373c6.249 6.248 6.249 16.378 0 22.627zm22.628-118.628L328 104l-32.922-31.029C279.958 57.851 290.666 32 312.048 32h112C437.303 32 448 42.745 448 56v112c0 21.382-25.803 32.09-40.922 16.971L376 152l-92.686 92.686c-6.248 6.248-16.379 6.248-22.627 0l-25.373-25.373c-6.249-6.248-6.249-16.378 0-22.627z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\tExpans\u00e3o de usu\u00e1rios e canais\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"elementor-repeater-item-67676a6\">\n\t\t\t\t\t\t\t<div class=\"elementor-price-table__feature-inner\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrows-alt-h\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M377.941 169.941V216H134.059v-46.059c0-21.382-25.851-32.09-40.971-16.971L7.029 239.029c-9.373 9.373-9.373 24.568 0 33.941l86.059 86.059c15.119 15.119 40.971 4.411 40.971-16.971V296h243.882v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.568 0-33.941l-86.059-86.059c-15.119-15.12-40.971-4.412-40.971 16.97z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\tPortabilidade avaliada tecnicamente\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"elementor-repeater-item-71fe7d8\">\n\t\t\t\t\t\t\t<div class=\"elementor-price-table__feature-inner\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-location-arrow\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M444.52 3.52L28.74 195.42c-47.97 22.39-31.98 92.75 19.19 92.75h175.91v175.91c0 51.17 70.36 67.17 92.75 19.19l191.9-415.78c15.99-38.39-25.59-79.97-63.97-63.97z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\tCobertura nacional com DDDs\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"elementor-repeater-item-9a8e17e\">\n\t\t\t\t\t\t\t<div class=\"elementor-price-table__feature-inner\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-headset\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M192 208c0-17.67-14.33-32-32-32h-16c-35.35 0-64 28.65-64 64v48c0 35.35 28.65 64 64 64h16c17.67 0 32-14.33 32-32V208zm176 144c35.35 0 64-28.65 64-64v-48c0-35.35-28.65-64-64-64h-16c-17.67 0-32 14.33-32 32v112c0 17.67 14.33 32 32 32h16zM256 0C113.18 0 4.58 118.83 0 256v16c0 8.84 7.16 16 16 16h16c8.84 0 16-7.16 16-16v-16c0-114.69 93.31-208 208-208s208 93.31 208 208h-.12c.08 2.43.12 165.72.12 165.72 0 23.35-18.93 42.28-42.28 42.28H320c0-26.51-21.49-48-48-48h-32c-26.51 0-48 21.49-48 48s21.49 48 48 48h181.72c49.86 0 90.28-40.42 90.28-90.28V256C507.42 118.83 398.82 0 256 0z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\tSuporte especializado no Brasil\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"elementor-price-table__footer\">\n\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-price-table__button elementor-button elementor-size-md\" href=\"#contato\" target=\"_blank\">\n\t\t\t\t\t\t\tContratar J\u00e1\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"elementor-ribbon elementor-ribbon-left\">\n\t\t\t\t<div class=\"elementor-ribbon-inner\">\n\t\t\t\t\tA PARTIR DE\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-6ea49d62 e-con-full secao-sub-plano e-flex e-con e-child\" data-id=\"6ea49d62\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-40fcea20 e-con-full secao-plano e-flex e-con e-child\" data-id=\"40fcea20\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-6341fd38 e-con-full e-flex e-con e-child\" data-id=\"6341fd38\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1382ead5 elementor-widget elementor-widget-heading\" data-id=\"1382ead5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">PLANO<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1bf6a1ef elementor-widget elementor-widget-heading\" data-id=\"1bf6a1ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Personalizado<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d46047f elementor-widget elementor-widget-heading\" data-id=\"5d46047f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Tudo do jeito que voc\u00ea e a sua empresa precisar.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-47ab4d5a e-flex e-con-boxed e-con e-child\" data-id=\"47ab4d5a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5bc671c5 elementor-widget-mobile__width-inherit largura-total elementor-widget elementor-widget-button\" data-id=\"5bc671c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#contato\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Falar com Especialista<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3d5a0c0 e-con-full secao-sub-plano e-flex e-con e-child\" data-id=\"3d5a0c0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-761d5108 e-con-full e-flex e-con e-child\" data-id=\"761d5108\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-48544283 elementor-widget elementor-widget-heading\" data-id=\"48544283\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Precisa de Integra\u00e7\u00f5es?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7a0c331f e-flex e-con-boxed e-con e-child\" data-id=\"7a0c331f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1b6ebbf7 elementor-widget-mobile__width-inherit largura-total elementor-widget elementor-widget-button\" data-id=\"1b6ebbf7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#contato\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Falar com Especialista<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-4564d000 e-con-full sect-container sect-container-b sect-center e-flex e-con e-parent\" data-id=\"4564d000\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-6dc60d18 sect-content e-flex e-con-boxed e-con e-child\" data-id=\"6dc60d18\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2baac230 e-con-full e-flex e-con e-child\" data-id=\"2baac230\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-398a2d8c elementor-widget elementor-widget-heading\" data-id=\"398a2d8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Perguntas e Respostas Frequentes sobre a Telefonia para Customer Experience<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-118dac00 elementor-widget__width-inherit elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"118dac00\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"FAQ\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t\t            <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-118dac00\" data-scroll-on-click=\"\" data-scroll-speed=\"300\" data-accordion-id=\"118dac00\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n            <div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"o-que-telefonia-para-customer-experience-e-como-ela-melhora-a-experincia-do-cliente\" class=\"elementor-tab-title eael-accordion-header active-default\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-2941\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">O que \u00e9 Telefonia para Customer Experience e como ela melhora a experi\u00eancia do cliente?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-2941\" class=\"eael-accordion-content clearfix active-default\" data-tab=\"1\" aria-labelledby=\"o-que-telefonia-para-customer-experience-e-como-ela-melhora-a-experincia-do-cliente\"><strong>Telefonia para Customer Experience \u00e9 o uso de telefonia em nuvem, menus de atendimento (URA), filas, encaminhamento de chamadas, integra\u00e7\u00f5es e acompanhamento para organizar o atendimento por voz.<\/strong><br><br>A solu\u00e7\u00e3o <strong>permite identificar quem realiza a chamada<\/strong>, mostrar seu cadastro ou chamado ao atendente, registrar a conversa e medir tempo de espera, desist\u00eancias e resolu\u00e7\u00e3o de solicita\u00e7\u00f5es.<br><br><strong>A VulcaNet oferece recursos de telefonia para Customer Experience que ajudam a encaminhar o cliente \u00e0 equipe adequada e manter o hist\u00f3rico entre canais.<\/strong> Assim, o cliente evita repetir informa\u00e7\u00f5es, e a empresa usa os dados para melhorar processos, produtividade e qualidade do atendimento.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"como-funciona-a-telefonia-para-customer-experience-em-uma-chamada\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-2942\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Como funciona a Telefonia para Customer Experience em uma chamada?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-2942\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"como-funciona-a-telefonia-para-customer-experience-em-uma-chamada\"><strong>A telefonia para Customer Experience permite identificar, encaminhar e registrar chamadas conforme as regras da empresa.<\/strong><br><br>O n\u00famero de quem liga pode ser consultado no CRM ou help desk. <strong>A URA identifica o assunto, e o ACD distribui as chamadas por setor, habilidade, prioridade ou disponibilidade.<\/strong> O atendente acessa o contexto, conduz a conversa e registra o resultado.<br><br><strong>A VulcaNet oferece solu\u00e7\u00f5es de telefonia para apoiar esse atendimento.<\/strong> Grava\u00e7\u00f5es e relat\u00f3rios <strong>permitem acompanhar espera<\/strong>, abandono, tempo m\u00e9dio de atendimento (TMA), cumprimento dos n\u00edveis de servi\u00e7o (SLA), resolu\u00e7\u00e3o no primeiro contato (FCR) e qualidade, orientando melhorias na opera\u00e7\u00e3o.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"quais-so-os-benefcios-da-telefonia-para-customer-experience-para-empresas\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"3\" aria-controls=\"elementor-tab-content-2943\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Quais s\u00e3o os benef\u00edcios da Telefonia para Customer Experience para empresas?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-2943\" class=\"eael-accordion-content clearfix\" data-tab=\"3\" aria-labelledby=\"quais-so-os-benefcios-da-telefonia-para-customer-experience-para-empresas\"><strong>A Telefonia para Customer Experience permite direcionar chamadas, reduzir transfer\u00eancias e facilitar o atendimento por voz, diminuindo o esfor\u00e7o do cliente.<\/strong><br><br>A solu\u00e7\u00e3o <strong>permite consultar o hist\u00f3rico do cliente<\/strong>, reduzir registros manuais, retornar chamadas por callback e acompanhar a qualidade do atendimento. Os resultados dependem da organiza\u00e7\u00e3o dos fluxos, das integra\u00e7\u00f5es e do acompanhamento dos indicadores.<br><br>Com a telefonia em nuvem da VulcaNet, \u00e9 poss\u00edvel conectar equipes presenciais, remotas e filiais, al\u00e9m de adicionar usu\u00e1rios e canais sem instalar outra central f\u00edsica.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"qual-a-diferena-entre-telefonia-para-customer-experience-pabx-virtual-ura-e-contact-center-em-nuvem\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"4\" aria-controls=\"elementor-tab-content-2944\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Qual \u00e9 a diferen\u00e7a entre Telefonia para Customer Experience, PABX virtual, URA e contact center em nuvem?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-2944\" class=\"eael-accordion-content clearfix\" data-tab=\"4\" aria-labelledby=\"qual-a-diferena-entre-telefonia-para-customer-experience-pabx-virtual-ura-e-contact-center-em-nuvem\"><strong>O PABX virtual gerencia n\u00fameros, ramais e regras de chamadas. A URA permite o autoatendimento e direciona liga\u00e7\u00f5es. O contact center em nuvem re\u00fane distribui\u00e7\u00e3o de contatos, gest\u00e3o e canais de atendimento.<\/strong><br><br>A <strong>Telefonia para Customer Experience<\/strong> integra esses componentes para manter o hist\u00f3rico e a continuidade do atendimento ao longo da jornada do cliente. N\u00e3o \u00e9 uma tecnologia isolada: \u00e9 uma estrutura que conecta telefonia e sistemas de atendimento.<br><br>A VulcaNet combina esses recursos conforme o projeto, com distribui\u00e7\u00e3o autom\u00e1tica de chamadas (ACD), integra\u00e7\u00e3o entre telefonia e sistemas (<a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/integracao-cti\/\"><strong>CTI<\/strong><\/a>), CRM, help desk, <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/gravador-de-chamadas\/\"><strong>grava\u00e7\u00f5es<\/strong><\/a>, relat\u00f3rios e recursos de contact center como servi\u00e7o (CCaaS).<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"qual-o-papel-da-telefonia-para-experincia-do-cliente-na-jornada-omnichannel\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"5\" aria-controls=\"elementor-tab-content-2945\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Qual \u00e9 o papel da Telefonia para Experi\u00eancia do Cliente na jornada omnichannel?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-2945\" class=\"eael-accordion-content clearfix\" data-tab=\"5\" aria-labelledby=\"qual-o-papel-da-telefonia-para-experincia-do-cliente-na-jornada-omnichannel\"><strong>A Telefonia para Experi\u00eancia do Cliente conecta as conversas por voz ao hist\u00f3rico dos outros canais de atendimento da empresa.<\/strong><br><br>Com sistemas integrados, telefone, WhatsApp, chat e e-mail podem compartilhar cadastro, protocolo, ticket e hist\u00f3rico. Assim, o atendente pode continuar o atendimento de onde ele parou, sem pedir ao cliente que repita as informa\u00e7\u00f5es ao mudar de canal.<br><br><strong>A VulcaNet apoia a integra\u00e7\u00e3o da telefonia aos canais de atendimento.<\/strong> Essa continuidade depende dos sistemas utilizados, da qualidade dos dados e das regras para identificar o cliente, acessar e atualizar seu hist\u00f3rico.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"como-integrar-a-telefonia-para-experincia-do-cliente-ao-crm-erp-ou-help-desk\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"6\" aria-controls=\"elementor-tab-content-2946\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Como integrar a Telefonia para Experi\u00eancia do Cliente ao CRM, ERP ou help desk?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-2946\" class=\"eael-accordion-content clearfix\" data-tab=\"6\" aria-labelledby=\"como-integrar-a-telefonia-para-experincia-do-cliente-ao-crm-erp-ou-help-desk\"><strong>A integra\u00e7\u00e3o conecta a telefonia aos sistemas da empresa por meio de CTI, APIs, webhooks, SIP e conectores compat\u00edveis.<\/strong><br><br>Na <strong>Telefonia para Experi\u00eancia do Cliente<\/strong>, essa conex\u00e3o <strong>permite localizar cadastros<\/strong>, abrir tickets, exibir dados do cliente na tela (<strong>screen pop<\/strong>), iniciar chamadas com um clique (click-to-call) e registrar <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/gravador-de-chamadas\/\"><strong>grava\u00e7\u00f5es<\/strong><\/a> ou resultados das chamadas. O planejamento identifica os dados, as a\u00e7\u00f5es, as permiss\u00f5es de acesso e as etapas do atendimento que precisam ser conectados.<br><br><strong>A VulcaNet avalia a estrutura existente, define os pontos de integra\u00e7\u00e3o e testa os fluxos antes de ampliar o uso para toda a opera\u00e7\u00e3o.<\/strong><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"a-empresa-pode-manter-os-nmeros-atuais-ao-adotar-telefonia-para-experincia-do-cliente\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"7\" aria-controls=\"elementor-tab-content-2947\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">A empresa pode manter os n\u00fameros atuais ao adotar Telefonia para Experi\u00eancia do Cliente?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-2947\" class=\"eael-accordion-content clearfix\" data-tab=\"7\" aria-labelledby=\"a-empresa-pode-manter-os-nmeros-atuais-ao-adotar-telefonia-para-experincia-do-cliente\"><strong>Sim, \u00e9 poss\u00edvel manter os n\u00fameros por portabilidade ou integra\u00e7\u00e3o com a estrutura existente, conforme a an\u00e1lise t\u00e9cnica e a disponibilidade para cada n\u00famero.<\/strong><br><br>A <strong>Telefonia para Experi\u00eancia do Cliente<\/strong> <strong>permite preservar os n\u00fameros que seus clientes j\u00e1 conhecem<\/strong>, <strong>reduzindo impactos na migra\u00e7\u00e3o<\/strong>. A avalia\u00e7\u00e3o considera titularidade, DDD, documenta\u00e7\u00e3o, n\u00fameros locais ou 0800 e a estrutura de telefonia desejada.<br><br>A VulcaNet tem <a href=\"https:\/\/vulcanet.com.br\/diferenciais\/area-de-cobertura-e-atuacao\/\"><strong>cobertura nacional<\/strong><\/a>, com <strong>DDDs em todo o Brasil<\/strong>, e <strong>planeja a transi\u00e7\u00e3o para reduzir riscos<\/strong>. A possibilidade de manter cada n\u00famero \u00e9 confirmada na an\u00e1lise t\u00e9cnica.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"o-que-est-includo-em-um-projeto-de-telefonia-para-experincia-do-cliente\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"8\" aria-controls=\"elementor-tab-content-2948\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">O que est\u00e1 inclu\u00eddo em um projeto de Telefonia para Experi\u00eancia do Cliente?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-2948\" class=\"eael-accordion-content clearfix\" data-tab=\"8\" aria-labelledby=\"o-que-est-includo-em-um-projeto-de-telefonia-para-experincia-do-cliente\"><strong>O projeto de Telefonia para Experi\u00eancia do Cliente pode incluir telefonia em nuvem, n\u00fameros, ramais e canais simult\u00e2neos. Permite organizar o atendimento com URA, filas, ACD, transbordo e callback, al\u00e9m de gravar chamadas, gerar relat\u00f3rios e integrar sistemas.<\/strong><br><br>O escopo tamb\u00e9m pode contemplar <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/integracao-cti\/\"><strong>CTI<\/strong><\/a>, <strong>screen pop<\/strong>, <strong>click-to-call<\/strong>, softphone, <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/sip-trunk-na-nuvem\/\"><strong>SIP Trunk<\/strong><\/a>, transcri\u00e7\u00e3o, monitoria e continuidade omnichannel. Esses recursos <strong>permitem consultar dados do cliente<\/strong>, fazer chamadas pelo computador e acompanhar atendimentos entre canais. A escolha depende da opera\u00e7\u00e3o, dos sistemas existentes e das metas da empresa.<br><br><strong>A VulcaNet detalha na proposta comercial os componentes que ser\u00e3o implantados, os requisitos t\u00e9cnicos e os itens associados ao investimento.<\/strong><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"quais-so-as-etapas-de-implantao-da-telefonia-para-customer-experience\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"9\" aria-controls=\"elementor-tab-content-2949\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Quais s\u00e3o as etapas de implanta\u00e7\u00e3o da Telefonia para Customer Experience?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-2949\" class=\"eael-accordion-content clearfix\" data-tab=\"9\" aria-labelledby=\"quais-so-as-etapas-de-implantao-da-telefonia-para-customer-experience\"><strong>A implanta\u00e7\u00e3o da Telefonia para Customer Experience inclui diagn\u00f3stico, planejamento, configura\u00e7\u00e3o, integra\u00e7\u00e3o, testes, migra\u00e7\u00e3o e acompanhamento inicial. Essas etapas permitem preparar o atendimento e verificar seu funcionamento antes do uso.<\/strong><br><br>O processo come\u00e7a com a avalia\u00e7\u00e3o de n\u00fameros, ramais, capacidade de chamadas, conex\u00e3o \u00e0 internet, sistemas e filas. Depois, s\u00e3o configurados menus de atendimento, distribui\u00e7\u00e3o de chamadas, hor\u00e1rios, <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/gravador-de-chamadas\/\"><strong>grava\u00e7\u00f5es<\/strong><\/a>, permiss\u00f5es e integra\u00e7\u00f5es previstas. Os testes verificam a qualidade da voz, o encaminhamento das liga\u00e7\u00f5es, os registros e as alternativas em caso de falha.<br><br><strong>A VulcaNet pode realizar a implanta\u00e7\u00e3o por etapas para preservar a opera\u00e7\u00e3o e ajustar o servi\u00e7o antes de incluir novas unidades, equipes ou canais.<\/strong><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"quanto-tempo-leva-para-implantar-telefonia-para-experincia-do-cliente\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"10\" aria-controls=\"elementor-tab-content-29410\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Quanto tempo leva para implantar Telefonia para Experi\u00eancia do Cliente?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-29410\" class=\"eael-accordion-content clearfix\" data-tab=\"10\" aria-labelledby=\"quanto-tempo-leva-para-implantar-telefonia-para-experincia-do-cliente\"><strong>O prazo para colocar a Telefonia para Experi\u00eancia do Cliente em opera\u00e7\u00e3o depende dos n\u00fameros de telefone, da portabilidade, da quantidade de usu\u00e1rios, do menu de atendimento (URA), das integra\u00e7\u00f5es e dos testes.<\/strong><br><br>Projetos com mais de uma unidade, integra\u00e7\u00e3o com CRM e help desk, <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/gravador-de-chamadas\/\"><strong>grava\u00e7\u00e3o<\/strong><\/a> de chamadas e recursos para manter o atendimento em caso de falhas exigem etapas espec\u00edficas de configura\u00e7\u00e3o e valida\u00e7\u00e3o.<br><br><strong>A VulcaNet avalia os requisitos t\u00e9cnicos, define respons\u00e1veis, valida os fluxos de atendimento e planeja a migra\u00e7\u00e3o para reduzir riscos.<\/strong> Ap\u00f3s essa avalia\u00e7\u00e3o, apresenta um cronograma compat\u00edvel com as necessidades do projeto.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"quanto-custa-telefonia-para-customer-experience\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"11\" aria-controls=\"elementor-tab-content-29411\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Quanto custa Telefonia para Customer Experience?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-29411\" class=\"eael-accordion-content clearfix\" data-tab=\"11\" aria-labelledby=\"quanto-custa-telefonia-para-customer-experience\"><strong>O investimento em Telefonia para Customer Experience come\u00e7a em R$499 por m\u00eas, conforme a configura\u00e7\u00e3o contratada.<\/strong><br><br><strong>O valor final depende de usu\u00e1rios, ramais, canais simult\u00e2neos, n\u00fameros, volume e destino das chamadas, URA, grava\u00e7\u00f5es, armazenamento, integra\u00e7\u00f5es, implanta\u00e7\u00e3o e suporte.<\/strong> Recursos de transcri\u00e7\u00e3o, speech analytics ou intelig\u00eancia artificial tamb\u00e9m podem alterar o escopo.<br><br><strong>A VulcaNet avalia a opera\u00e7\u00e3o para apresentar uma proposta clara, permitindo comparar custo total, capacidade, integra\u00e7\u00f5es e requisitos de continuidade, em vez de considerar somente o pre\u00e7o por ramal.<\/strong><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"telefonia-para-customer-experience-vale-a-pena-para-empresas-de-qualquer-porte\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"12\" aria-controls=\"elementor-tab-content-29412\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Telefonia para Customer Experience vale a pena para empresas de qualquer porte?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-29412\" class=\"eael-accordion-content clearfix\" data-tab=\"12\" aria-labelledby=\"telefonia-para-customer-experience-vale-a-pena-para-empresas-de-qualquer-porte\"><strong>Sim, a Telefonia para Customer Experience atende empresas de pequeno, m\u00e9dio e grande porte, com recursos ajustados \u00e0 opera\u00e7\u00e3o.<\/strong><br><br>Pequenas e m\u00e9dias empresas podem organizar filas, reduzir chamadas perdidas e integrar o atendimento ao CRM, sistema que re\u00fane dados dos clientes. Empresas maiores podem padronizar o atendimento entre unidades, direcionar chamadas conforme as habilidades da equipe, acompanhar a qualidade e gerenciar o volume de contatos.<br><br><strong>A VulcaNet dimensiona a solu\u00e7\u00e3o conforme a quantidade de chamadas, o impacto no neg\u00f3cio, a necessidade de hist\u00f3rico e a estrutura dispon\u00edvel, evitando limita\u00e7\u00f5es e recursos desnecess\u00e1rios.<\/strong><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"quando-uma-empresa-deve-contratar-telefonia-para-customer-experience\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"13\" aria-controls=\"elementor-tab-content-29413\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Quando uma empresa deve contratar Telefonia para Customer Experience?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-29413\" class=\"eael-accordion-content clearfix\" data-tab=\"13\" aria-labelledby=\"quando-uma-empresa-deve-contratar-telefonia-para-customer-experience\"><strong>A Telefonia para Customer Experience \u00e9 indicada quando a empresa precisa reduzir chamadas perdidas, evitar que clientes repitam informa\u00e7\u00f5es e organizar transfer\u00eancias.<\/strong><br><br>A solu\u00e7\u00e3o <strong>permite acompanhar a qualidade do atendimento e integrar a telefonia ao CRM ou help desk<\/strong>, <strong>reduzindo registros manuais<\/strong>. Tamb\u00e9m ajuda a padronizar o atendimento de equipes remotas e unidades com n\u00fameros separados. Pode apoiar a expans\u00e3o da empresa, a migra\u00e7\u00e3o para a telefonia em nuvem e a integra\u00e7\u00e3o dos canais de atendimento.<br><br>A VulcaNet oferece <strong>Telefonia para Customer Experience<\/strong> e ajuda a identificar quais fluxos devem ser priorizados para reduzir o esfor\u00e7o do cliente e melhorar a opera\u00e7\u00e3o.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"como-escolher-uma-empresa-de-telefonia-para-experincia-do-cliente\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"14\" aria-controls=\"elementor-tab-content-29414\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Como escolher uma empresa de Telefonia para Experi\u00eancia do Cliente?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-29414\" class=\"eael-accordion-content clearfix\" data-tab=\"14\" aria-labelledby=\"como-escolher-uma-empresa-de-telefonia-para-experincia-do-cliente\"><strong>Para escolher uma fornecedora de Telefonia para Experi\u00eancia do Cliente, avalie infraestrutura, integra\u00e7\u00e3o com seus sistemas e suporte. Esses recursos permitem organizar o atendimento e manter a comunica\u00e7\u00e3o com os clientes.<\/strong><br><br><strong>Verifique autoriza\u00e7\u00e3o da Anatel, cobertura, portabilidade, qualidade de voz e redund\u00e2ncia para manter o servi\u00e7o em caso de falha.<\/strong> Confira chamadas simult\u00e2neas, <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/api-de-voz\/\"><strong>APIs<\/strong><\/a> para integra\u00e7\u00e3o, grava\u00e7\u00f5es e controles de acesso. Avalie tamb\u00e9m migra\u00e7\u00e3o, implanta\u00e7\u00e3o, atendimento de chamados, acordo de n\u00edvel de servi\u00e7o (SLA) e custo total.<br><br><strong>A VulcaNet \u00e9 operadora STFC autorizada pela Anatel e fornece infraestrutura de telefonia, conectividade e nuvem para empresas, com engenharia e suporte no Brasil.<\/strong><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"qual-o-melhor-tipo-de-telefonia-para-cx-para-operaes-com-vrias-unidades\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"15\" aria-controls=\"elementor-tab-content-29415\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Qual \u00e9 o melhor tipo de Telefonia para CX para opera\u00e7\u00f5es com v\u00e1rias unidades?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-29415\" class=\"eael-accordion-content clearfix\" data-tab=\"15\" aria-labelledby=\"qual-o-melhor-tipo-de-telefonia-para-cx-para-operaes-com-vrias-unidades\"><strong>A Telefonia para CX em nuvem permite centralizar a gest\u00e3o de v\u00e1rias unidades e manter as regras de atendimento de cada local.<\/strong><br><br>A solu\u00e7\u00e3o pode reunir n\u00fameros com diferentes DDDs, <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/pabx-virtual\/\"><strong>PABX virtual<\/strong><\/a>, <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/sip-trunk-na-nuvem\/\"><strong>SIP Trunk<\/strong><\/a>, ramais, softphones, URA e filas. Tamb\u00e9m <strong>permite direcionar chamadas por regi\u00e3o ou unidade e padronizar sauda\u00e7\u00f5es<\/strong>, hor\u00e1rios e indicadores.<br><br><strong>A VulcaNet ajuda a planejar essa estrutura considerando a conex\u00e3o com a internet, o volume de chamadas, a quantidade de liga\u00e7\u00f5es simult\u00e2neas e os sistemas utilizados.<\/strong> O projeto tamb\u00e9m deve prever alternativas para falhas de conex\u00e3o e definir como ser\u00e1 feita a administra\u00e7\u00e3o centralizada.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"a-qualidade-da-telefonia-em-nuvem-depende-demais-da-internet\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"16\" aria-controls=\"elementor-tab-content-29416\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">A qualidade da telefonia em nuvem depende demais da internet?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-29416\" class=\"eael-accordion-content clearfix\" data-tab=\"16\" aria-labelledby=\"a-qualidade-da-telefonia-em-nuvem-depende-demais-da-internet\"><strong>A telefonia em nuvem permite planejar medidas para manter o atendimento quando h\u00e1 falhas de conex\u00e3o. A qualidade das chamadas depende da internet e da rede interna da empresa.<\/strong><br><br>O planejamento pode incluir links de internet de reserva, encaminhamento para outros destinos e atendimento remoto. <strong>Equipamentos, Wi-Fi, cabeamento e configura\u00e7\u00f5es da rede tamb\u00e9m precisam ser avaliados, pois influenciam a qualidade da voz.<\/strong><br><br>Na <strong>Telefonia Integrada ao Atendimento<\/strong>, a VulcaNet avalia a capacidade, o tempo de resposta e a estabilidade da conex\u00e3o, al\u00e9m da prioridade do tr\u00e1fego de voz na rede. Com base nas necessidades da opera\u00e7\u00e3o, define medidas para reduzir riscos de interrup\u00e7\u00e3o.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"ser-necessrio-trocar-nmeros-aparelhos-crm-ou-pabx-para-adotar-telefonia-para-experincia-do-cliente\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"17\" aria-controls=\"elementor-tab-content-29417\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Ser\u00e1 necess\u00e1rio trocar n\u00fameros, aparelhos, CRM ou PABX para adotar Telefonia para Experi\u00eancia do Cliente?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-29417\" class=\"eael-accordion-content clearfix\" data-tab=\"17\" aria-labelledby=\"ser-necessrio-trocar-nmeros-aparelhos-crm-ou-pabx-para-adotar-telefonia-para-experincia-do-cliente\"><strong>\u00c9 poss\u00edvel aproveitar n\u00fameros, sistemas e parte da infraestrutura atual com a Telefonia para Experi\u00eancia do Cliente, desde que sejam compat\u00edveis com a solu\u00e7\u00e3o.<\/strong><br><br>Os n\u00fameros passam por an\u00e1lise de portabilidade. As centrais podem ser conectadas por SIP Trunk, e os sistemas podem ser integrados por <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/integracao-cti\/\"><strong>CTI<\/strong><\/a>, <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/api-de-voz\/\"><strong>API<\/strong><\/a> ou webhook. Telefones IP e outros dispositivos precisam de avalia\u00e7\u00e3o de compatibilidade e, quando aplic\u00e1vel, de homologa\u00e7\u00e3o.<br><br><strong>A VulcaNet avalia os componentes existentes e prop\u00f5e uma migra\u00e7\u00e3o por etapas quando isso ajuda a reduzir riscos e preservar investimentos.<\/strong><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"como-ficam-as-gravaes-a-privacidade-e-a-lgpd-no-atendimento-telefnico\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"18\" aria-controls=\"elementor-tab-content-29418\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Como ficam as grava\u00e7\u00f5es, a privacidade e a LGPD no atendimento telef\u00f4nico?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-29418\" class=\"eael-accordion-content clearfix\" data-tab=\"18\" aria-labelledby=\"como-ficam-as-gravaes-a-privacidade-e-a-lgpd-no-atendimento-telefnico\"><strong>Grava\u00e7\u00f5es e transcri\u00e7\u00f5es que contenham dados de pessoas identificadas ou identific\u00e1veis devem ser tratadas conforme a LGPD e a finalidade definida pela empresa.<\/strong><br><br>Na <strong>Qualidade do Atendimento por Telefone<\/strong>, o projeto precisa considerar pap\u00e9is de controlador e operador, base legal, acesso, reten\u00e7\u00e3o, descarte, seguran\u00e7a e direitos dos titulares. A tecnologia pode oferecer permiss\u00f5es e registros, mas n\u00e3o produz conformidade automaticamente.<br><br><strong>A VulcaNet configura os controles t\u00e9cnicos previstos no escopo, enquanto a empresa contratante define pol\u00edticas e orienta\u00e7\u00f5es jur\u00eddicas aplic\u00e1veis \u00e0 pr\u00f3pria opera\u00e7\u00e3o.<\/strong><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"como-calcular-o-custo-total-de-uma-soluo-de-telefonia-integrada-ao-atendimento\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"19\" aria-controls=\"elementor-tab-content-29419\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Como calcular o custo total de uma solu\u00e7\u00e3o de telefonia integrada ao atendimento?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-29419\" class=\"eael-accordion-content clearfix\" data-tab=\"19\" aria-labelledby=\"como-calcular-o-custo-total-de-uma-soluo-de-telefonia-integrada-ao-atendimento\"><strong>O custo da Telefonia Integrada ao Atendimento inclui licen\u00e7as, pre\u00e7o por ramal e os recursos necess\u00e1rios para operar. Esse c\u00e1lculo permite planejar o investimento conforme a demanda.<\/strong><br><br>Entram na conta usu\u00e1rios, canais para chamadas simult\u00e2neas, n\u00fameros, minutos, destinos, portabilidade, URA (menu de atendimento), integra\u00e7\u00f5es, implanta\u00e7\u00e3o, armazenamento de grava\u00e7\u00f5es, transcri\u00e7\u00e3o, suporte e SLA (acordo de n\u00edvel de servi\u00e7o). Equipamentos, conex\u00e3o \u00e0 internet e trabalho de administra\u00e7\u00e3o tamb\u00e9m comp\u00f5em o custo.<br><br><strong>A VulcaNet dimensiona esses componentes conforme o volume de chamadas e as necessidades de continuidade da opera\u00e7\u00e3o.<\/strong> O escopo <strong>permite comparar o investimento com a capacidade de atendimento e os benef\u00edcios esperados<\/strong>.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"a-ura-e-a-automao-tornam-o-atendimento-mais-impessoal-e-frustrante\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"20\" aria-controls=\"elementor-tab-content-29420\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">A URA e a automa\u00e7\u00e3o tornam o atendimento mais impessoal e frustrante?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-29420\" class=\"eael-accordion-content clearfix\" data-tab=\"20\" aria-labelledby=\"a-ura-e-a-automao-tornam-o-atendimento-mais-impessoal-e-frustrante\"><strong>A URA pode facilitar o atendimento quando usa mensagens curtas, op\u00e7\u00f5es claras e permite falar com uma pessoa.<\/strong><br><br>Na estrat\u00e9gia de <strong>Voz para Customer Experience<\/strong>, a automa\u00e7\u00e3o resolve demandas simples, identifica o assunto e encaminha casos que exigem an\u00e1lise ou empatia para a equipe, com o contexto dispon\u00edvel. Isso evita que o cliente precise repetir informa\u00e7\u00f5es.<br><br><strong>A VulcaNet configura URA, filas, hor\u00e1rios, encaminhamento para outra equipe e retorno de chamadas (callback) conforme a jornada do cliente, combinando automa\u00e7\u00e3o e atendimento humano.<\/strong><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"-possvel-integrar-voz-whatsapp-chat-e-e-mail-sem-perder-o-contexto\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"21\" aria-controls=\"elementor-tab-content-29421\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">\u00c9 poss\u00edvel integrar voz, WhatsApp, chat e e-mail sem perder o contexto?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-29421\" class=\"eael-accordion-content clearfix\" data-tab=\"21\" aria-labelledby=\"-possvel-integrar-voz-whatsapp-chat-e-e-mail-sem-perder-o-contexto\"><strong>Sim. A Telefonia Integrada ao Atendimento permite conectar o atendimento por telefone a outros canais, desde que os sistemas tenham recursos de integra\u00e7\u00e3o e uma forma padronizada de identificar o cliente.<\/strong><br><br>Essa integra\u00e7\u00e3o <strong>permite compartilhar protocolos<\/strong>, tickets, cadastros e registros com plataformas omnichannel, CRM ou help desk. Para manter a continuidade do atendimento, \u00e9 preciso definir quais dados ser\u00e3o compartilhados, como o hist\u00f3rico ser\u00e1 atualizado e quem ter\u00e1 acesso \u00e0s informa\u00e7\u00f5es.<br><br><strong>A VulcaNet atua em projetos de integra\u00e7\u00e3o do atendimento e \u00e9 Meta Business Partner, com atua\u00e7\u00e3o em solu\u00e7\u00f5es empresariais que envolvem o WhatsApp no Brasil.<\/strong><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"quais-indicadores-devem-ser-acompanhados-no-atendimento-telefnico\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"22\" aria-controls=\"elementor-tab-content-29422\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Quais indicadores devem ser acompanhados no atendimento telef\u00f4nico?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-29422\" class=\"eael-accordion-content clearfix\" data-tab=\"22\" aria-labelledby=\"quais-indicadores-devem-ser-acompanhados-no-atendimento-telefnico\"><strong>Os principais indicadores s\u00e3o tempo de espera, taxa de abandono, n\u00edvel de servi\u00e7o, tempo m\u00e9dio de atendimento (TMA), resolu\u00e7\u00e3o no primeiro contato (FCR), volume por motivo, transfer\u00eancias e produtividade.<\/strong><br><br>Na <strong>Qualidade do Atendimento por Telefone<\/strong>, tamb\u00e9m \u00e9 poss\u00edvel acompanhar satisfa\u00e7\u00e3o (CSAT), recomenda\u00e7\u00e3o (NPS), retorno de chamadas (callback), contatos repetidos e avalia\u00e7\u00f5es dos atendimentos. A escolha depende do objetivo da opera\u00e7\u00e3o: reduzir a dura\u00e7\u00e3o das chamadas sem resolver as solicita\u00e7\u00f5es pode prejudicar a experi\u00eancia.<br><br>Com a <strong>Telefonia para CX<\/strong> da VulcaNet, gestores podem consultar relat\u00f3rios e registros para identificar gargalos, ajustar escalas, revisar fluxos e acompanhar melhorias com crit\u00e9rios consistentes.<\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"as-chamadas-podem-ser-gravadas-transcritas-e-vinculadas-ao-histrico-do-cliente\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"23\" aria-controls=\"elementor-tab-content-29423\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">As chamadas podem ser gravadas, transcritas e vinculadas ao hist\u00f3rico do cliente?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-29423\" class=\"eael-accordion-content clearfix\" data-tab=\"23\" aria-labelledby=\"as-chamadas-podem-ser-gravadas-transcritas-e-vinculadas-ao-histrico-do-cliente\"><strong>Sim, a Telefonia para Jornada do Cliente permite gravar e transcrever chamadas, al\u00e9m de vincul\u00e1-las ao hist\u00f3rico de atendimento, conforme os recursos contratados e os sistemas utilizados.<\/strong><br><br>Arquivos e registros podem ser associados a cadastros, tickets, protocolos ou oportunidades para consulta e monitoria. Resumos e an\u00e1lise de fala (speech analytics) ajudam a classificar atendimentos e identificar temas recorrentes. A implanta\u00e7\u00e3o deve definir finalidade, permiss\u00f5es de acesso, prazo de reten\u00e7\u00e3o, armazenamento e descarte, especialmente quando houver dados pessoais.<br><br><strong>A VulcaNet configura os recursos contratados e integra os eventos compat\u00edveis com a estrutura tecnol\u00f3gica da empresa.<\/strong><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"como-funcionam-os-canais-simultneos-e-a-expanso-da-operao\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"24\" aria-controls=\"elementor-tab-content-29424\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">Como funcionam os canais simult\u00e2neos e a expans\u00e3o da opera\u00e7\u00e3o?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-29424\" class=\"eael-accordion-content clearfix\" data-tab=\"24\" aria-labelledby=\"como-funcionam-os-canais-simultneos-e-a-expanso-da-operao\"><strong>Canais simult\u00e2neos definem quantas chamadas a opera\u00e7\u00e3o pode manter ao mesmo tempo, independentemente do n\u00famero de ramais cadastrados.<\/strong><br><br>Na <strong>Telefonia Integrada ao Atendimento<\/strong>, essa capacidade \u00e9 ajustada ao volume de liga\u00e7\u00f5es, aos hor\u00e1rios de pico, \u00e0s chamadas feitas e recebidas, \u00e0s filas e \u00e0s metas de atendimento. A expans\u00e3o pode incluir canais, usu\u00e1rios, n\u00fameros, unidades e espa\u00e7o para grava\u00e7\u00f5es.<br><br><strong>A VulcaNet avalia as necessidades de crescimento e planeja a amplia\u00e7\u00e3o da telefonia em nuvem para evitar falta de capacidade e contrata\u00e7\u00e3o de recursos al\u00e9m do necess\u00e1rio.<\/strong><\/div>\n\t\t\t\t\t<\/div><div class=\"eael-accordion-list\">\n\t\t\t\t\t<div id=\"a-vulcanet-oferece-cobertura-nacional-e-suporte-para-projetos-empresariais\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"25\" aria-controls=\"elementor-tab-content-29425\"><span class=\"eael-advanced-accordion-icon-closed\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><span class=\"eael-advanced-accordion-icon-opened\"><svg aria-hidden=\"true\" class=\"fa-accordion-icon e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span><h3 class=\"eael-accordion-tab-title\">A VulcaNet oferece cobertura nacional e suporte para projetos empresariais?<\/h3><svg aria-hidden=\"true\" class=\"fa-toggle e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/div><div id=\"elementor-tab-content-29425\" class=\"eael-accordion-content clearfix\" data-tab=\"25\" aria-labelledby=\"a-vulcanet-oferece-cobertura-nacional-e-suporte-para-projetos-empresariais\"><strong>A Telefonia para CX permite usar n\u00fameros com DDDs de todo o Brasil, com cobertura nacional para opera\u00e7\u00f5es empresariais.<\/strong><br><br><strong>A solu\u00e7\u00e3o contempla planejamento de n\u00fameros, portabilidade, <a href=\"https:\/\/vulcanet.com.br\/solucoes\/telefonia\/sip-trunk-na-nuvem\/\">SIP Trunk<\/a>, URA, integra\u00e7\u00f5es, canais simult\u00e2neos e continuidade operacional.<\/strong> O atendimento, o suporte e os n\u00edveis de servi\u00e7o s\u00e3o definidos na proposta, conforme as necessidades e a criticidade da opera\u00e7\u00e3o.<br><br>A <a href=\"https:\/\/vulcanet.com.br\/diferenciais\/operadora-de-telefonia-fixa-stfc-autorizada-pela-anatel\/\"><strong>VulcaNet \u00e9 operadora STFC autorizada pela Anatel<\/strong><\/a> e oferece <a href=\"https:\/\/vulcanet.com.br\/diferenciais\/atendimento-personalizado-e-suporte-especializado\/\"><strong>suporte especializado<\/strong><\/a> para projetos empresariais de telefonia, conectividade e nuvem.<\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-752d2562 e-con-full sect-container sect-ref-estrat e-flex e-con e-parent\" data-id=\"752d2562\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1d4df81f e-con-full e-flex e-con e-child\" data-id=\"1d4df81f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-25b69b1a toc-exclude elementor-widget elementor-widget-heading\" data-id=\"25b69b1a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">A VulcaNet f<b>az a Telefonia para Customer Experience uma vantagem competitiva<\/b>. <br>Solicite uma demonstra\u00e7\u00e3o com a nossa equipe.\n<\/h3>\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-43fcfdb0 e-con-full e-flex e-con e-child\" data-id=\"43fcfdb0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2c70b2f0 elementor-widget elementor-widget-button\" data-id=\"2c70b2f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quero Contratar<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-360056f0 elementor-widget elementor-widget-button\" data-id=\"360056f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quero Revender<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p> Telefonia para Experi\u00eancia do Cliente integrada ao CRM, com registros autom\u00e1ticos. Telefonia para Customer Experience com controle e qualidade. Fale com a VulcaNet e integre sua opera\u00e7\u00e3o.<\/p>\n","protected":false},"author":17,"featured_media":21640,"parent":2308,"menu_order":0,"template":"","format":"standard","meta":{"_acf_changed":false,"_page_generator_pro_exclude":false,"_page_generator_pro_group":0,"_page_generator_pro_index":0,"footnotes":""},"solucoes_categorias":[],"solucoes_tags":[],"class_list":["post-21612","solucoes","type-solucoes","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/vulcanet.com.br\/en\/wp-json\/wp\/v2\/solucoes\/21612","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vulcanet.com.br\/en\/wp-json\/wp\/v2\/solucoes"}],"about":[{"href":"https:\/\/vulcanet.com.br\/en\/wp-json\/wp\/v2\/types\/solucoes"}],"author":[{"embeddable":true,"href":"https:\/\/vulcanet.com.br\/en\/wp-json\/wp\/v2\/users\/17"}],"version-history":[{"count":10,"href":"https:\/\/vulcanet.com.br\/en\/wp-json\/wp\/v2\/solucoes\/21612\/revisions"}],"predecessor-version":[{"id":21915,"href":"https:\/\/vulcanet.com.br\/en\/wp-json\/wp\/v2\/solucoes\/21612\/revisions\/21915"}],"up":[{"embeddable":true,"href":"https:\/\/vulcanet.com.br\/en\/wp-json\/wp\/v2\/solucoes\/2308"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/vulcanet.com.br\/en\/wp-json\/wp\/v2\/media\/21640"}],"wp:attachment":[{"href":"https:\/\/vulcanet.com.br\/en\/wp-json\/wp\/v2\/media?parent=21612"}],"wp:term":[{"taxonomy":"solucoes_categorias","embeddable":true,"href":"https:\/\/vulcanet.com.br\/en\/wp-json\/wp\/v2\/solucoes_categorias?post=21612"},{"taxonomy":"solucoes_tags","embeddable":true,"href":"https:\/\/vulcanet.com.br\/en\/wp-json\/wp\/v2\/solucoes_tags?post=21612"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}