{"id":20371,"date":"2026-08-28T14:43:31","date_gmt":"2026-08-28T17:43:31","guid":{"rendered":"https:\/\/vulcanet.com.br\/solucoes\/teste\/"},"modified":"2026-09-09T16:55:42","modified_gmt":"2026-09-09T19:55:42","slug":"teste","status":"publish","type":"solucoes","link":"https:\/\/vulcanet.com.br\/en\/solutions\/teste\/","title":{"rendered":"test"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"20371\" class=\"elementor elementor-20371 elementor-20058\" data-elementor-post-type=\"solucoes\">\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-48bfe694 e-con-full e-flex e-con e-parent\" data-id=\"48bfe694\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-20603cee e-flex e-con-boxed e-con e-child\" data-id=\"20603cee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2d566fe e-con-full e-flex e-con e-child\" data-id=\"2d566fe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-6c638966 e-con-full e-flex e-con e-child\" data-id=\"6c638966\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-23201a3f e-con-full sem-margem e-flex e-con e-child\" data-id=\"23201a3f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4dc401cb paragrafo-sem-margem toc-exclude e-transform elementor-widget elementor-widget-heading\" data-id=\"4dc401cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_transform_skewX_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_skewX_effect_tablet&quot;:{&quot;unit&quot;:&quot;deg&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_skewX_effect_mobile&quot;:{&quot;unit&quot;:&quot;deg&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_skewY_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_skewY_effect_tablet&quot;:{&quot;unit&quot;:&quot;deg&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_skewY_effect_mobile&quot;:{&quot;unit&quot;:&quot;deg&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><b>Talk to a Specialist<\/b><\/h2>\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-4c83ce86 e-con-full e-flex e-con e-child\" data-id=\"4c83ce86\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2be57db2 vendas elementor-widget elementor-widget-heading\" data-id=\"2be57db2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Please fill out the form <br>to request contact from a <b>Sales Manager.<\/b><\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d0a47e9 canais elementor-widget elementor-widget-heading\" data-id=\"1d0a47e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Please fill out the form <br>to request contact from a <b>Partner Channels Manager.<\/b><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-70828ac3 e-con-full e-flex e-con e-child\" data-id=\"70828ac3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-66229ed6 vendas elementor-widget elementor-widget-global elementor-global-1263 elementor-widget-html\" data-id=\"66229ed6\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"vendas\" data-widget_type=\"html.default\">\n\t\t\t\t\t<script type=\"text\/javascript\" src=\"https:\/\/mkt.vulcanet.com.br\/form\/generate.js?id=9\"><\/script>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40b6640e canais elementor-widget elementor-widget-global elementor-global-1266 elementor-widget-html\" data-id=\"40b6640e\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"canais\" data-widget_type=\"html.default\">\n\t\t\t\t\t<script type=\"text\/javascript\" src=\"https:\/\/mkt.vulcanet.com.br\/form\/generate.js?id=10\"><\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4cde4ef2 elementor-widget elementor-widget-text-editor\" data-id=\"4cde4ef2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>*Our products are exclusively for Businesses.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-660de6e0 e-con-full sect-container sect-ref-estrat e-flex e-con e-parent\" data-id=\"660de6e0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-43029db8 e-con-full e-flex e-con e-child\" data-id=\"43029db8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c228fc4 toc-exclude elementor-widget elementor-widget-heading\" data-id=\"5c228fc4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">VulcaNet is <strong>strategic<\/strong>, always expanding.<\/h3>\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3ba1eb05 e-con-full e-flex e-con e-child\" data-id=\"3ba1eb05\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5a8dc2b6 elementor-widget elementor-widget-button\" data-id=\"5a8dc2b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Schedule a Demo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20d7441c elementor-widget elementor-widget-button\" data-id=\"20d7441c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">See Reseller Benefits<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3d8fe004 e-con-full sect-container sect-container-a e-flex e-con e-parent\" data-id=\"3d8fe004\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5a9e438f sect-content e-flex e-con-boxed e-con e-child\" data-id=\"5a9e438f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-4783ec74 e-con-full e-flex e-con e-child\" data-id=\"4783ec74\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6933732e elementor-widget elementor-widget-image\" data-id=\"6933732e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/vulcanet.com.br\/wp-content\/plugins\/elementor\/assets\/images\/placeholder.png\" title=\"\" alt=\"\" loading=\"lazy\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-6b0b6d5 e-con-full e-flex e-con e-child\" data-id=\"6b0b6d5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1a24a514 elementor-widget elementor-widget-heading\" data-id=\"1a24a514\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What is a Voice API for businesses?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db857ac elementor-widget elementor-widget-text-editor\" data-id=\"db857ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>A Voice API is a programmable layer that connects business systems to the <a href=\"https:\/\/vulcanet.com.br\/solutions\/telefonia\/pabx-virtual\/\">Cloud Phone System<\/a> to make, receive and automate calls.<\/strong><\/p><p>In practice, the company can <strong>trigger calls through a REST API<\/strong>, record events in <a href=\"https:\/\/vulcanet.com.br\/solutions\/telefonia\/crm\/\"><strong>CRM<\/strong><\/a>, <a href=\"https:\/\/vulcanet.com.br\/solutions\/telefonia\/erp\/\"><strong>ERP<\/strong><\/a> or <a href=\"https:\/\/vulcanet.com.br\/solutions\/help-desk\/\"><strong>helpdesk<\/strong><\/a> and <strong>create customer support workflows without relying on manual dialing<\/strong>. With <strong>Programmable Voice<\/strong>, calls can generate webhooks, statuses, call recording, CDR and reports for supervision and <strong>continuous improvement<\/strong>.<\/p><p>For IT, sales and operations managers, the <strong>Voice API turns telephony into a resource integrated with software<\/strong>, providing greater control, automation and operational predictability.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-183b819c e-con-full e-flex e-con e-child\" data-id=\"183b819c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-41b85ed1 elementor-widget elementor-widget-button\" data-id=\"41b85ed1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">I Want to Hire<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a9f192f elementor-widget elementor-widget-button\" data-id=\"2a9f192f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">I Want to Resell<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-7c239f28 e-con-full sect-container sect-container-b e-flex e-con e-parent\" data-id=\"7c239f28\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-4f263d38 sect-content e-flex e-con-boxed e-con e-child\" data-id=\"4f263d38\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-439d2ee9 e-con-full e-flex e-con e-child\" data-id=\"439d2ee9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7d701c04 elementor-widget elementor-widget-image\" data-id=\"7d701c04\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/vulcanet.com.br\/wp-content\/plugins\/elementor\/assets\/images\/placeholder.png\" title=\"\" alt=\"\" loading=\"lazy\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-4313c90e e-con-full e-flex e-con e-child\" data-id=\"4313c90e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e70fedc elementor-widget elementor-widget-heading\" data-id=\"7e70fedc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What is a Telephony API compared to a traditional PBX<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4bb5fc4f elementor-widget elementor-widget-text-editor\" data-id=\"4bb5fc4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>A Telephony API is a form of Programmable Telephony<\/strong> that connects applications to the voice network with <strong>less reliance on physical PBX systems and legacy cabling<\/strong>.<\/p><p>While a <strong>traditional PBX centralizes extensions and rules in physical equipment<\/strong>, a <strong>Telephony API allows you to create calls<\/strong>, <strong>call routing<\/strong>, <a href=\"https:\/\/vulcanet.com.br\/solutions\/telefonia\/ura\/\"><strong>IVR<\/strong><\/a>, <a href=\"https:\/\/vulcanet.com.br\/solutions\/telefonia\/numero-virtual\/\"><strong>virtual<\/strong> <strong>numbers<\/strong><\/a> and <strong>reports<\/strong> <strong>through<\/strong> <strong>software<\/strong>. Management is more flexible for companies with multiple branches, remote teams or SaaS platforms because scaling follows demand and volume.<\/p><p>With REST API, webhooks and connectivity via <strong>SIP Trunking<\/strong>, <strong>VulcaNet<\/strong>, as a <a href=\"https:\/\/vulcanet.com.br\/diferenciais\/operadora-de-telefonia-fixa-stfc-autorizada-pela-anatel\/\"><strong>PSTN operator with a License by Anatel<\/strong><\/a>, helps businesses <strong>modernize telephony<\/strong> with governance and B2B support.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-525e0835 e-con-full e-flex e-con e-child\" data-id=\"525e0835\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-382610b1 elementor-widget elementor-widget-button\" data-id=\"382610b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">I Want to Hire<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4baeaff0 elementor-widget elementor-widget-button\" data-id=\"4baeaff0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">I Want to Resell<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1885d56d e-con-full sect-container sect-container-a e-flex e-con e-parent\" data-id=\"1885d56d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-532b9d33 sect-content e-flex e-con-boxed e-con e-child\" data-id=\"532b9d33\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-23ae593 e-con-full e-flex e-con e-child\" data-id=\"23ae593\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3431f312 elementor-widget elementor-widget-image\" data-id=\"3431f312\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/vulcanet.com.br\/wp-content\/plugins\/elementor\/assets\/images\/placeholder.png\" title=\"\" alt=\"\" loading=\"lazy\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-2cbefcf1 e-con-full e-flex e-con e-child\" data-id=\"2cbefcf1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-38c1aadd elementor-widget elementor-widget-heading\" data-id=\"38c1aadd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How the Voice API works in practice for sales, customer support and operations\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-132cc2e3 elementor-widget elementor-widget-text-editor\" data-id=\"132cc2e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>A Voice API is the automation layer<\/strong> that transforms sales, customer support and operations events into calls triggered by the system itself.<\/p><p>When a lead changes stage in the <a href=\"https:\/\/vulcanet.com.br\/solutions\/telefonia\/crm\/\"><strong>CRM<\/strong><\/a>, a delivery requires confirmation in the <a href=\"https:\/\/vulcanet.com.br\/solutions\/telefonia\/erp\/\"><strong>ERP<\/strong><\/a> or a critical ticket reaches the <a href=\"https:\/\/vulcanet.com.br\/solutions\/help-desk\/\"><strong>help desk<\/strong><\/a>, the <strong>Calling API<\/strong> can trigger click-to-call, callback, reminder, collection or alert. Results are returned via <strong>webhooks<\/strong>, <strong>with status<\/strong>, <strong>duration<\/strong>, <strong>call recording<\/strong> and <strong>CDR<\/strong> to <strong>feed dashboards and operational history<\/strong>.<\/p><p>Thus, the <strong>Voice API reduces repetitive tasks<\/strong>, speeds up human contact when necessary and gives managers visibility into <strong>productivity<\/strong>, <strong>quality<\/strong> and <strong>conversion<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1355c25d e-con-full e-flex e-con e-child\" data-id=\"1355c25d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-215755db elementor-widget elementor-widget-button\" data-id=\"215755db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">I Want to Hire<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34f944be elementor-widget elementor-widget-button\" data-id=\"34f944be\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">I Want to Resell<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3e33ac36 e-con-full sect-container sect-container-b e-flex e-con e-parent\" data-id=\"3e33ac36\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-1b578a5e sect-content e-flex e-con-boxed e-con e-child\" data-id=\"1b578a5e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-3f912883 e-con-full e-flex e-con e-child\" data-id=\"3f912883\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-248f9bb0 elementor-widget elementor-widget-image\" data-id=\"248f9bb0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/vulcanet.com.br\/wp-content\/plugins\/elementor\/assets\/images\/placeholder.png\" title=\"\" alt=\"\" loading=\"lazy\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-4ee7ae42 e-con-full e-flex e-con e-child\" data-id=\"4ee7ae42\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1527596b elementor-widget elementor-widget-heading\" data-id=\"1527596b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How the Telephony API works technically with REST API, webhooks and SIP\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-389d796 elementor-widget elementor-widget-text-editor\" data-id=\"389d796\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>A Telephony API is a Telephony Integration architecture in which authenticated systems call REST API endpoints to originate, receive, query and control calls.<\/strong><\/p><p>The application uses credentials, tokens and parameters such as <strong>source<\/strong>, <strong>destination<\/strong>, <a href=\"https:\/\/vulcanet.com.br\/solutions\/telefonia\/numero-did\/\"><strong>DID Number<\/strong><\/a>, <a href=\"https:\/\/vulcanet.com.br\/solutions\/telefonia\/bina-inteligente\/\"><strong>Smart Caller ID<\/strong><\/a>, <strong>queue<\/strong>, <strong>IVR<\/strong> or <strong>recording<\/strong>. The platform processes the call and returns events via webhooks almost in real time. The connection may involve <strong>SIP<\/strong>, <strong>Virtual Number<\/strong>, <a href=\"https:\/\/vulcanet.com.br\/solutions\/telefonia\/telefone-voip\/\"><strong>Internet Phone Service<\/strong><\/a> and <strong>corporate<\/strong> <strong>routes<\/strong>, always with logs, CDR and reports for operations.<\/p><p>For technical teams, the <strong>Telephony API reduces legacy integrations<\/strong> and provides a clear foundation for monitoring, billing, auditing and <strong>product evolution<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-5096851a e-con-full e-flex e-con e-child\" data-id=\"5096851a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e70faba elementor-widget elementor-widget-button\" data-id=\"7e70faba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#vendas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">I Want to Hire<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42204a5a elementor-widget elementor-widget-button\" data-id=\"42204a5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#canais\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">I Want to Resell<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Talk to a Specialist Please fill out the form to request contact from a Sales Manager. Please fill out the form to request contact from a Partner Channels Manager. *Our products are exclusively for Businesses. What is a Voice API for businesses? A Voice API is a programmable layer that connects business systems to the [&hellip;]<\/p>\n","protected":false},"author":17,"featured_media":0,"parent":0,"menu_order":0,"template":"","format":"standard","meta":{"_acf_changed":false,"_page_generator_pro_exclude":false,"_page_generator_pro_group":0,"_page_generator_pro_index":0,"footnotes":""},"solucoes_categorias":[],"solucoes_tags":[],"class_list":["post-20371","solucoes","type-solucoes","status-publish","format-standard","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/vulcanet.com.br\/en\/wp-json\/wp\/v2\/solucoes\/20371","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vulcanet.com.br\/en\/wp-json\/wp\/v2\/solucoes"}],"about":[{"href":"https:\/\/vulcanet.com.br\/en\/wp-json\/wp\/v2\/types\/solucoes"}],"author":[{"embeddable":true,"href":"https:\/\/vulcanet.com.br\/en\/wp-json\/wp\/v2\/users\/17"}],"version-history":[{"count":1,"href":"https:\/\/vulcanet.com.br\/en\/wp-json\/wp\/v2\/solucoes\/20371\/revisions"}],"predecessor-version":[{"id":20372,"href":"https:\/\/vulcanet.com.br\/en\/wp-json\/wp\/v2\/solucoes\/20371\/revisions\/20372"}],"wp:attachment":[{"href":"https:\/\/vulcanet.com.br\/en\/wp-json\/wp\/v2\/media?parent=20371"}],"wp:term":[{"taxonomy":"solucoes_categorias","embeddable":true,"href":"https:\/\/vulcanet.com.br\/en\/wp-json\/wp\/v2\/solucoes_categorias?post=20371"},{"taxonomy":"solucoes_tags","embeddable":true,"href":"https:\/\/vulcanet.com.br\/en\/wp-json\/wp\/v2\/solucoes_tags?post=20371"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}